for EDTECH 212

1. EDTECH 212
PRODUCTION OF
INSTRUCTIONAL
MATERIALS
1
Shiela Mae A. Aquino

2. FRONT
OFFICE
SERVICES
2
Shiela Mae A. Aquino

3. 3
DUTIES OF A
FRONT OFFICE
PERSONNEL

4. FRONT
OFFICE
PERSONNELCASHIER
RESERVATION
AGENT
NIGHT
AUDIT
TELEPHONE
OPERATOR
CONCIERGE
BELL BOY
FRONT
OFFICE
MANAGER
RECEPTIONIST
DOOR
ATTENDANT

5. 5
Duties of Front Office Personnel
FRONT OFFICE MANAGER
 Direct and coordinate activities of
the FO department
Responsible for hiring, training,
supervising all front desk
Evaluate the job performance of each
front office employee

6. 6
BELL BOY
 Handling guest luggage at the
time of arrival and departure
 Escorting guests to their rooms
on arrival
Locating a guest in a specified
area of the hotel
Duties of Front Office Personnel

7. 7
CASHIER
 Receiving payment and
recording all credit charges in
guest folios
 Preparing bills at the time
of check-out and balancing
guest account
Handling foreign currency
Duties of Front Office Personnel

8. 8
DOOR ATTENDANT
 Open the doors of guests’
vehicles on their arrival in the
hotel portico
Coordinate with parking
attendants for parking guests’
vehicles in the hotels’ parking
area.
Duties of Front Office Personnel

9. 9
NIGHT AUDIT
 Check-in and check-out
guest who arrive or depart
after 11.00p.m
 Act as cashier for banquet
function
 Performing the duties of
manager on duty at night
Duties of Front Office Personnel

10. 10
Duties of Front Office Personnel
RECEPTIONIST
assigning rooms and
dispensing guest room keys
greeting and providing
information to guest
handling special request

11. 11
Duties of Front Office Personnel
CONCIERGE
 Personal helper to VIP
Making reservations for
dining in famous restaurant
 Arranging tours, limousine,
and entertainment ticket

12. 12
Duties of Front Office Personnel
RESERVATION AGENT
Handling guaranteed and
non-guaranteed
reservation
up sell accommodation

13. 13
Duties of Front Office Personnel
TELEPHONE OPERATOR
Processing all incoming and
outgoing calls
Provide paging services for
guest and employee

14. Evaluation – Duties of FO Personnel
14
1) Administer the safe deposit system.
2) Open the hotels’ entrance door for guests.
3) Provide paging services for guest and employee.
4) Arranging tours, limousine, and entertainment tickets.
5) Handling guest luggage at the time of arrival and departure.
6) Providing information to guests about hotel facilities and services.
7) Direct and coordinate the activities of the front office department.
8) Check-in and check-out guest who arrive or depart after 11.00p.m
9) Coordinate with parking attendants for guests’ vehicles in parking area.
10)Prepared the expected arrival list and the expected departure list every day.
classtools.net (arcade game maker)

15. Evaluation – Duties of FO Personnel
15
1) Administer the safe deposit system.*cashier
2) Open the hotels’ entrance door for guests.*door attendant
3) Provide paging services for guest and employee.*telephone operator
4) Arranging tours, limousine, and entertainment tickets.*concierge
5) Handling guest luggage at the time of arrival and departure.*bellboy
6) Providing information to guests about hotel facilities and services.*receptionist
7) Direct and coordinate the activities of the front office department.*manager
8) Check-in and check-out guest who arrive or depart after 11.00p.m*night audit
9) Coordinate with parking attendants for guests’ vehicles in parking area.*door
attendant
10)Prepared the expected arrival list and the expected departure list every
day.*reservation agent

16. ASSIGNMENT:
Create a simple comics
showing the duties of the
Front Office Personnel
16
(makebeliefscomix.com)

17. 17