We’re dreading them…the hard conversations that are often unavoidable in our professional relationships. We try to put off the stress inducing interactions with our colleagues and our bosses only to learn that we pay the price in relationships gone badly or unaddressed issues getting out of hand. Not having these difficult conversations is a costly affair in most cases. It is possible to confidently and successfully have a difficult conversation by applying just a few key strategies.

1. Key Strategies to taking
the “Difficult” out of
Difficult Conversations
February 16, 2016
10:00 AM – 10:45 AM
Hosted by Presented by

2. Key Strategies to taking
the “Difficult” out of
Difficult Conversations
Presented by
Berry Kruijning, LL.M, PHR, SHRM-CP
© 2009-2016 Crowning Communications, LLC
Moderated by
Brandon Laws, Director of Marketing

3. Housekeeping
Items
1. 30-minute presentation &
15-minute Q&A
2. Enter Questions in the Chat
Window throughout the
presentation
3. Slides & Recording available
to attendees
4. Get alerts about new events,
webinars and content by
subscribing at xeniumhr.com

4. Meet your
presenter, Berry.
• Law degree (LL.M), PHR and SHRM-
CP
• Leadership development and conflict
management coach and consultant in
Portland, Oregon
• Works with clients all over the world
• Has extensive international experience
in coaching, facilitation and training
across various industries
• Passionate about the outdoors and
enjoys wilderness hikes with family
and friends, is a competitive sailor on
the Columbia River and avid skier on
Mt. Hood

5. CrowningCommuncations.com
We have to talk…
What is a Difficult
Conversation?

6. The Iceberg of
Difficult Conversations
Identity
feelings
perceptions
Self esteem
assumptions
values
CrowningCommunications.com

7. When To Confront or
Not to Confront?
CrowningCommunications.com

8. Strategy 1
MAKE IT SAFE
CrowningCommunications.com

9. CrowningCommunications.com
Strategy 2
START WITH
OUTCOME IN MIND
Image courtesy of Master isolated images at FreeDigitalPhotos.net

10. Strategy 3
STAY IN
DIALOGUE
CrowningCommunications.com

11. CrowningCommunications.com
Strategy 4
MANAGE YOURSELF
Image courtesy of pixtawan at FreeDigitalPhotos.net

12. Strategy 5
SUMMARIZE AND FOLLOW UP
CrowningCommunications.com

13. CrowningCommunications.com
SHIFTS
Certainty <> Curiosity
Right / Wrong <> Exploring
No, But <> Yes, And
Away <> Toward
Me <> You

14. CrowningCommunications.com
Questions
?
Thank You
Berry Kruijning
Crowning Communications
Ph: 503.880.664
berry@crowningcommunications.com
Photo credits :freedigitalphotos.net

15. Thank you!
www.XeniumHR.com
Articles,
Whitepapers &
other free content
at xeniumhr.com/blog
Podcasts on iTunes, or visit
xeniumhr.com/podcast
Webinar recordings at
xeniumhr.com/webinars
Berry:
berry@crowningcommunications.com
Brandon:
Brandon.Laws@xeniumhr.com
www.CrowningCommunications.com