1. UNLEASHING FAST TOWARDS SALES EXCELLENCE FAST LOGISTICS CORPORATION FORWARDING TRUCKING EXPRESS COURIER

2. Setting the Tone for Moving Towards SALES EXCELLENCE LOGISTICS

3. Program ORIENTATION LOGISTICS

8. Leveling and Managing EXPECTATIONS LOGISTICS

9. Attendance Attitude Active Participation Adaptation Application LOGISTICS HOUSE RULES

10. Attendance - Be on time for sessions. - Maximize break periods. - Watch out for the “ assembly music ”. - Observe mobile phone etiquette. LOGISTICS WHAT IS EXPECTED FROM US? House Rules

11. Attitude - “I will be open to new lessons.” - “I will enjoy the company of my peers.” - “I will interact and get to know others.” - “I will respect the opinions of others.” LOGISTICS WHAT IS EXPECTED FROM US? House Rules

12. Active Participation - Listen and observe. - Share insights and experiences. - Ask questions. - Get involved! LOGISTICS WHAT IS EXPECTED FROM US? House Rules

13. Application - Practice lessons immediately. - Practice lessons back in the workplace. - Display changes in behavior. - Be role-models to others. LOGISTICS WHAT IS EXPECTED FROM US? House Rules

19. Vision, Mission, VALUES LOGISTICS

21. - Our Customers are our reason for existence. We commit to provide them with effective and efficient products and services beyond their expectations. LOGISTICS MISSION

22. - People are our best resource. We commit to develop our employees to become professionals; to continuously mold and motivate them to excel and be innovative; and to create an environment that brings out the best of our employees. LOGISTICS MISSION

23. LOGISTICS VALUES Teamwork: We move FAST as ONE Innovation: We outdo ourselves each day Commitment: We put our whole mind, heart, and strength in ALL we do Customer Delight: We provide value-adding services beyond customer expectations Excellence We choose to be the BEST, give our BEST, do our BEST

24. LOGISTICS ATTITUDE

25. LOGISTICS ACTIVITY: A TEST OF PARADIGM SHIFT ATTITUDE

26. LOGISTICS UNDERSTANDING WHAT “ATTITUDES” REALLY MEAN ATTITUDE

27. LOGISTICS ATTITUDE! Is it a talent or a skill?

28. LOGISTICS Attitude is the way you choose to view your world. It’s a matter of outlook and is definitely a matter of choice.

29. LOGISTICS ATTITUDE IS EVERY THING !

30. LOGISTICS HOW MUCH DO YOU SEE OF AN ICEBERG?

31. LOGISTICS ONLY 10% OF ANY ICEBERG IS VISIBLE. THE REMAINING 90% IS BELOW SEA LEVEL.

32. LOGISTICS VISIBLE ABOVE SEA LEVEL INVISIBLE BELOW SEA LEVEL 90 % 10 % SEA LEVEL

34. LOGISTICS KNOWLEDGE & SKILLS UNKNOWN TO OTHERS KNOWN TO OTHERS SEA LEVEL ATTITUDE

35. LOGISTICS OUR WORK ATTITUDES PREDICT OUR WORK PERFORMANCE ATTITUDE

36. LOGISTICS THE ATTITUDE WHEEL: THE DIFFERENT REALITIES IN THE WORKFIELD ATTITUDE

37. LOGISTICS THE SELF-FULFILLING PROPHECY: WE SEE WHAT WE WANT TO SEE ATTITUDE

38. LOGISTICS WHAT MAKES YOUR LIFE 100% ? Let each letter of the alphabetic has a value equals to it sequence of the alphabetical order: = = = = 82 96 98 100 A B C D E F G H I J K L M N O P Q R S T U V W X Y Z 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 S K I L L S 19 11 9 12 12 19 K N O W L E D G E 11 14 15 23 12 5 4 7 5 H A R D W O R K 8 1 12 4 23 15 18 11 A T T I T U D E 1 20 20 9 20 21 4 5

39. LOGISTICS WE ARE IN CONTROL OF OUR ATTITUDES! ATTITUDE

40. LOGISTICS YOU ALONE ARE RESPONSIBLE FOR CULTIVATING THE ATTITUDE THAT GETS THE RESULTS YOU WANT AND DESERVE.

41. LOGISTICS THE RIGHT SALES ATTITUDE ATTITUDE

45. LOGISTICS ATTITUDE STRATEGIES The CIA Model C - control I - influence A - accept

46. LOGISTICS ATTITUDE STRATEGIES C – Control There’s only one thing you truly control, your CHOICES!

47. LOGISTICS ATTITUDE STRATEGIES I - INFLUENCE When you exercise your influence over the situation, you are much more likely to get good results.

48. LOGISTICS ATTITUDE STRATEGIES A - ACCEPT Even if you don’t get the results you’re looking for, you did your best.

49. LOGISTICS VIDEO SHOW