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Agile and Learning Organizations
LeanAgileUS 2017 - Fort Lauderdale

Wolfgang Wiedenroth
@wwiedenroth
@wwiedenroth
Learn to better use Scrum’s potential to
become a learning organization.
For this, linking the teams to the rest of
the organization is essential.
About this talk
@wwiedenroth
:) :| :(
€
Vision
Product
Owner
Product
Backlog Sprint
Backlog
Retrospective
Review
ScrumMaster
Development
Team
Product
Increment
Daily Scrum
Agile is about learning
An agile organization is
a learning organization
@wwiedenroth
Hirotaka Takeuchi
Ikujirō Nonaka
Nonaka,Takeuchi: „The New
New Product Development
Game“, Harvard Business
Review, 1986
Scrum - the origin
@wwiedenroth
Fuji Xerox FX-3500 in 1978
Honda City in 1981
NEC PC8000 in 1979 Canon AE-1 in 1978
Scrum in the 70s?
@wwiedenroth
sequential
Scrum
overlapping
fast and innovative
@wwiedenroth
The Scrum-Team
cross-functional autonomous
inspect&adapt
@wwiedenroth
1987: Matsushita
releases the first home
bread maker
see Nonaka, Takeuchi: „The Knowledge-Creating Company“@wwiedenroth
explicit knowledge
lkadslö adskl jadslköasdjölkjadsö lkjasd ÖLKasdölk
jasdölkjöl adslökasd jÖLK Asölkj aslök asölkjasöl
ÖLKasd jölasd jölkasd jölkja slkö jasdöLK JAsödl
jölsad kJÖLasd jölasdkjlöasd jlöasd jÖLAsd kjölaks
jÖL Ask jölads jÖL adskjölasd jÖLAsd kjlöasd
ÖLasdlöads jlöads jlöads jLÖAsd jlöads
KLÖasölkadsj lökasd
Explicit Knowledge
@wwiedenroth
lkadslö adskl jadslköasdjölkjadsö lkjasd ÖLKasdölk
jasdölkjöl adslökasd jÖLK Asölkj aslök asölkjasöl
ÖLKasd jölasd jölkasd jölkja slkö jasdöLK JAsödl
jölsad kJÖLasd jölasdkjlöasd jlöasd jÖLAsd kjölaks
jÖL Ask jölads jÖL adskjölasd jÖLAsd kjlöasd
ÖLasdlöads jlöads jlöads jLÖAsd jlöads
KLÖasölkadsj lökasd
tacit

knowledge
Tacit Knowledge
explicit knowledge
siehe Michael Polanyi: „The Tacit Dimension“
Michael Polanyi: „We can
know more than we can tell“.
@wwiedenroth
explicit knowledge
lkadslö adskl jadslköasdjölkjadsö lkjasd ÖLKasdölk
jasdölkjöl adslökasd jÖLK Asölkj aslök asölkjasöl
ÖLKasd jölasd jölkasd jölkja slkö jasdöLK JAsödl
jölsad kJÖLasd jölasdkjlöasd jlöasd jÖLAsd kjölaks
jÖL Ask jölads jÖL adskjölasd jÖLAsd kjlöasd
ÖLasdlöads jlöads jlöads jLÖAsd jlöads
KLÖasölkadsj lökasd
tacit
knowledge
transforming knowledge is learning
Dave Snowden:
„Knowledge is only
known, when it is
needed to be known.“
@wwiedenroth
transforming tacit to tacit knowledge
socialization
tacit
tacit
e.g. internship at
customer
@wwiedenroth
transforming tacit to explicit knowledge
socialization
tacit
tacit
externalisation
tacit
explicit
e.g. building a
prototype
@wwiedenroth
transforming explicit to explicit knowledge
socialization
tacit
tacit
externalisation
tacit
explicit
combination
explicit
explicit
e.g. creating a
business model
@wwiedenroth
transforming explicit to tacit knowledge
socialization
tacit
tacit
externalisation
tacit
explicit
combination
explicit
explicit
explicit
tacit
e.g. using the
product
internalisation
@wwiedenroth
product-related learning in Scrum
explicit
tacit
internalisation
socialization
tacit
tacit
externalisation
tacit
explicit
combination
explicit
explicit
Working with
customers
developing the
product
Sprint Review
Sprint Review
Sprint Planning
Working in the
team
@wwiedenroth
process-related learning in Scrum
explicit
tacit
internalisation
socialization
tacit
tacit
externalisation
tacit
explicit
combination
explicit
explicit
Working in the
teams
Sprint

Retrospective
Sprint Retrospective
Sprint Planning
Working in the
team
@wwiedenroth
Knowledge spiral in Companies
explicit
tacit
tacit
tacit tacit
explicit
explicit
explicit
internalization
socialization externalization
combination
see Nonaka, Takeuchi: „The Knowledge-Creating Company“
@wwiedenroth
tacitexplicit
Individual
Group /
Team
Company
Scrum-
Framework
Knowledge
???
@wwiedenroth
tacitexplicit
Individual Group /
Team
Company
Scrum-
Framework
Knowledge
???
linking business- und
innovationsystem
Knowledge transfer
between teams
Knowledge transfer 

„bottom-up“
Knowledge transfer 

“top-down”
…
@wwiedenroth
optimize flow
efficiency maximize
learning
Business and Innovation System
@wwiedenroth
Innovation
system
Business

system
optimize flow efficiency
maximize learning
stable
unstable
@wwiedenroth
Innovation
system
Business

system
knowledge transfer by rotating employees
isolated system but
still linked
Innovation
system
Business

system@wwiedenroth
Business and innovation system are
mixed; one-size fits all mentality
employees aren’t rotating between
business- and innovationsystems
Agile development is seen as
“execution” focussing on higher
throughput (absolutely valid for the
business system, but nonsense for the
innovation system)
Most Scrum-Teams are minimal
cross-functional (Programmers,
Testers).
reality in software development
deficits in
developing relevant
innovations
@wwiedenroth
internships at customers, customer service, or sales.
attending communities of practice outside your specialization
cross-departmental open spaces
Support Party (Jimdo)
Customer Service employees as part of dev teams (Jimdo).
…
Path to employee rotation
@wwiedenroth
Spreading knowledge
employee rotation,
internships,…
Story Telling, 

Open Space,
Communities of
Practice, …
trainings,
coaching, …
Communities of
Practice,
Workshops, …
explicit
tacit
tacit
tacit tacit
explicit
explicit
explicit
@wwiedenroth
Do we practice all forms of knowledge transfer?
What’s your business system?
What is our innovation system?
How do we ensure learning (tacit and explicit) takes place
throughout the company incl. the business and innovation
system?
What is our strategy regarding employee rotation?
ask yourself
@wwiedenroth
Thanks for listening!
Wolfgang Wiedenroth

wolfgang.wiedenroth@it-agile.de

@wwiedenroth

www.agilemanic.com

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Agile and Organizational Learning

  • 1. Agile and Learning Organizations LeanAgileUS 2017 - Fort Lauderdale
 Wolfgang Wiedenroth @wwiedenroth @wwiedenroth
  • 2. Learn to better use Scrum’s potential to become a learning organization. For this, linking the teams to the rest of the organization is essential. About this talk @wwiedenroth
  • 3. :) :| :( € Vision Product Owner Product Backlog Sprint Backlog Retrospective Review ScrumMaster Development Team Product Increment Daily Scrum Agile is about learning An agile organization is a learning organization @wwiedenroth
  • 4. Hirotaka Takeuchi Ikujirō Nonaka Nonaka,Takeuchi: „The New New Product Development Game“, Harvard Business Review, 1986 Scrum - the origin @wwiedenroth
  • 5. Fuji Xerox FX-3500 in 1978 Honda City in 1981 NEC PC8000 in 1979 Canon AE-1 in 1978 Scrum in the 70s? @wwiedenroth
  • 8. 1987: Matsushita releases the first home bread maker see Nonaka, Takeuchi: „The Knowledge-Creating Company“@wwiedenroth
  • 9. explicit knowledge lkadslö adskl jadslköasdjölkjadsö lkjasd ÖLKasdölk jasdölkjöl adslökasd jÖLK Asölkj aslök asölkjasöl ÖLKasd jölasd jölkasd jölkja slkö jasdöLK JAsödl jölsad kJÖLasd jölasdkjlöasd jlöasd jÖLAsd kjölaks jÖL Ask jölads jÖL adskjölasd jÖLAsd kjlöasd ÖLasdlöads jlöads jlöads jLÖAsd jlöads KLÖasölkadsj lökasd Explicit Knowledge @wwiedenroth
  • 10. lkadslö adskl jadslköasdjölkjadsö lkjasd ÖLKasdölk jasdölkjöl adslökasd jÖLK Asölkj aslök asölkjasöl ÖLKasd jölasd jölkasd jölkja slkö jasdöLK JAsödl jölsad kJÖLasd jölasdkjlöasd jlöasd jÖLAsd kjölaks jÖL Ask jölads jÖL adskjölasd jÖLAsd kjlöasd ÖLasdlöads jlöads jlöads jLÖAsd jlöads KLÖasölkadsj lökasd tacit
 knowledge Tacit Knowledge explicit knowledge siehe Michael Polanyi: „The Tacit Dimension“ Michael Polanyi: „We can know more than we can tell“. @wwiedenroth
  • 11. explicit knowledge lkadslö adskl jadslköasdjölkjadsö lkjasd ÖLKasdölk jasdölkjöl adslökasd jÖLK Asölkj aslök asölkjasöl ÖLKasd jölasd jölkasd jölkja slkö jasdöLK JAsödl jölsad kJÖLasd jölasdkjlöasd jlöasd jÖLAsd kjölaks jÖL Ask jölads jÖL adskjölasd jÖLAsd kjlöasd ÖLasdlöads jlöads jlöads jLÖAsd jlöads KLÖasölkadsj lökasd tacit knowledge transforming knowledge is learning Dave Snowden: „Knowledge is only known, when it is needed to be known.“ @wwiedenroth
  • 12. transforming tacit to tacit knowledge socialization tacit tacit e.g. internship at customer @wwiedenroth
  • 13. transforming tacit to explicit knowledge socialization tacit tacit externalisation tacit explicit e.g. building a prototype @wwiedenroth
  • 14. transforming explicit to explicit knowledge socialization tacit tacit externalisation tacit explicit combination explicit explicit e.g. creating a business model @wwiedenroth
  • 15. transforming explicit to tacit knowledge socialization tacit tacit externalisation tacit explicit combination explicit explicit explicit tacit e.g. using the product internalisation @wwiedenroth
  • 16. product-related learning in Scrum explicit tacit internalisation socialization tacit tacit externalisation tacit explicit combination explicit explicit Working with customers developing the product Sprint Review Sprint Review Sprint Planning Working in the team @wwiedenroth
  • 17. process-related learning in Scrum explicit tacit internalisation socialization tacit tacit externalisation tacit explicit combination explicit explicit Working in the teams Sprint
 Retrospective Sprint Retrospective Sprint Planning Working in the team @wwiedenroth
  • 18. Knowledge spiral in Companies explicit tacit tacit tacit tacit explicit explicit explicit internalization socialization externalization combination see Nonaka, Takeuchi: „The Knowledge-Creating Company“ @wwiedenroth
  • 20. tacitexplicit Individual Group / Team Company Scrum- Framework Knowledge ??? linking business- und innovationsystem Knowledge transfer between teams Knowledge transfer 
 „bottom-up“ Knowledge transfer 
 “top-down” … @wwiedenroth
  • 21. optimize flow efficiency maximize learning Business and Innovation System @wwiedenroth Innovation system Business
 system
  • 22. optimize flow efficiency maximize learning stable unstable @wwiedenroth Innovation system Business
 system
  • 23. knowledge transfer by rotating employees isolated system but still linked Innovation system Business
 system@wwiedenroth
  • 24. Business and innovation system are mixed; one-size fits all mentality employees aren’t rotating between business- and innovationsystems Agile development is seen as “execution” focussing on higher throughput (absolutely valid for the business system, but nonsense for the innovation system) Most Scrum-Teams are minimal cross-functional (Programmers, Testers). reality in software development deficits in developing relevant innovations @wwiedenroth
  • 25. internships at customers, customer service, or sales. attending communities of practice outside your specialization cross-departmental open spaces Support Party (Jimdo) Customer Service employees as part of dev teams (Jimdo). … Path to employee rotation @wwiedenroth
  • 26. Spreading knowledge employee rotation, internships,… Story Telling, 
 Open Space, Communities of Practice, … trainings, coaching, … Communities of Practice, Workshops, … explicit tacit tacit tacit tacit explicit explicit explicit @wwiedenroth
  • 27. Do we practice all forms of knowledge transfer? What’s your business system? What is our innovation system? How do we ensure learning (tacit and explicit) takes place throughout the company incl. the business and innovation system? What is our strategy regarding employee rotation? ask yourself @wwiedenroth
  • 28. Thanks for listening! Wolfgang Wiedenroth
 wolfgang.wiedenroth@it-agile.de
 @wwiedenroth
 www.agilemanic.com