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Making Change Management
                                “Value-Add”




                                John Sauers
                                Program Manager, Business Learning Solutions
                                GPO Business Excellence
                                June 11, 2012
GDS_81854_PPT_Template_Green03_v3   1
Objectives
• Overcoming resistance to the changes which inevitably come
    with BEx initiatives
• Incorporating change management tools into BEx programs
• Helping staff understand their roles and responsibilities to
    ensure the success of a project
• The importance of timing around change management training


All of this will lead to…
• Developing an appreciation for the “people” side of projects



Global Pharma Manufacturing Summit   Company Confidential
June, 2012                           © 2012 Abbott

                                                            GDS_81854_PPT_Template_Orange02_v1   2
Abbott at a Glance




© 2012 Abbott
Abbott at a Glance


         Market-leading
               pharmaceuticals
         Advanced
               medical products
         Trusted
               nutritional products


                                                     XIENCE V
Biaxin (clarithromycin)

                                                       See Important Product Use and Safety Information for Biaxin, HUMIRA, and
                                                       XIENCE V within this presentation. Full prescribing information is available by
     Presentation Title       Company Confidential     visiting rxabbott.com and abbottvascular.com. All illustrations included in this
     Date                     © 2007 Abbott            presentation are artist’s renditions.

     GDS_70000_Title_v1   4                            © 2012 Abbott
Abbott at a Glance

                                                                 OUR AREAS OF EXPERTISE
                                                                     Anesthesia           Molecular
 Market-leading                                                     Animal Health        Neuroscience
    • pharmaceuticals                                                Anti-Infectives      Nutrition
 Advanced                                                           Cardiovascular       Oncology
    • medical products                                               Diabetes Care        Pain Care
 Trusted                                                            Diagnostics          Point of Care
    • nutritional products                                           Hematology           Renal Care
                                                                     Immunology           Vascular
                                                                     Medical Optics       Virology
                                                                     Metabolics


 Presentation Title       Company Confidential
 Date                     © 2007 Abbott

 GDS_70000_Title_v1   5                          © 2012 Abbott
Abbott at a Glance

   Serving Global Needs
          Corporate Headquarters
                – North suburban Chicago, Illinois, U.S.A.

          Global reach
           – 100+ facilities
           – 130+ countries

          ~ 90,000 employees




Presentation Title       Company Confidential
Date                     © 2007 Abbott

GDS_70000_Title_v1   6                          © 2012 Abbott
Abbott at a Glance

   Company to split into 2 companies later this year
          Abbott
                – Diversified Medical Products
                          Established pharmaceuticals
                          Diagnostics
                          Devices
                          Nutritional products
                          Animal health

          AbbVie
                – Research-based Pharmaceuticals



Presentation Title           Company Confidential
Date                         © 2007 Abbott

GDS_70000_Title_v1   7                              © 2012 Abbott
Abbott at a Glance

    Our Promise for Life
         We are here for the people we serve in their pursuit of
         healthy lives. This has been the way of Abbott for more
         than a century – passionately and thoughtfully
         translating science into lasting contributions to health.
         Our products encircle life, from newborns to aging
         adults, from nutrition and diagnostics through medical
         care and pharmaceutical therapy…
         …The promise of our company is in the promise our
         work holds for health and life.


Presentation Title       Company Confidential
Date                     © 2007 Abbott

GDS_70000_Title_v1   8                          © 2012 Abbott
Change Management




Presentation Title       Company Confidential
Date                     © 2007 Abbott

GDS_70000_Title_v1   9                          © 2012 Abbott
A Little CM Humor…




Global Pharma Manufacturing Summit   Company Confidential
June, 2012                           © 2012 Abbott

                                                            GDS_81854_PPT_Template_Orange02_v1   10
GPO’s Primary BEx Programs
• Class A
• Lean Diagnostics
• Lean Six Sigma
• End-to-End


• Tools
      –    Kaizen
      –    Innovation
      –    Change Management
      –    Training



Global Pharma Manufacturing Summit   Company Confidential
June, 2012                           © 2012 Abbott

                                                            GDS_81854_PPT_Template_Orange02_v1   11
Abbott’s Change Model




Global Pharma Manufacturing Summit   Company Confidential
June, 2012                           © 2012 Abbott

                                                            GDS_81854_PPT_Template_Orange02_v1   12
Resistance




Global Pharma Manufacturing Summit     Company Confidential
June, 2012                             © 2012 Abbott

                                                              GDS_81854_PPT_Template_Orange02_v1   13
Change Curve

                                                                                                               Illustration

                                                                                Preparation                     Design                        Build           Final Prep Support &
                                                                                                                                                              & Go -Live Sustain

                                                                                          Organizational           Division
                                                                                                                Managers/Sponsors                    End users
                                                                                          BEx Team                   Management
                                                                                         Leadership
                          Adaptation and Support for Change




                                                                                                                                                      Commitment

                                                                                                                                                 “ I know the value delivered by
                                                                                                                                                  the program and it is a regular
                                                                                                                                                  part of how I do my work ”

                                                                                                                        Acceptance
                                                                                                                        Adoption
                                                                                                                        “ I believe the program is
                                                                                                                         integral to carry out my tasks ”
                                                                                            Understanding
                                                              Awareness                       “ Well, sounds as if the program is supposed to
                                                                                               change the way I do my dayto- day work ”
                                                                                                                           -

                                                                   “ Oh yeah, I ’I've heard of that program”


                                                                                                     Time

 Global Pharma Manufacturing Summit                                    Company Confidential
 June, 2012                                                            © 2012 Abbott

                                                                                                                                  GDS_81854_PPT_Template_Orange02_v1   14
Overcoming Resistance
• Sponsorship
      – Involve the RIGHT people at the RIGHT time
      – If your Sponsors aren’t committed…
• Communication
      – Targeted messages
      – What happens in the absence of communication?
• Education
      – Awareness
      – Role-specific training
• Involvement
      – Especially for the nay-sayers!
      – Class A example

Global Pharma Manufacturing Summit   Company Confidential
June, 2012                           © 2012 Abbott

                                                            GDS_81854_PPT_Template_Orange02_v1   15
CM Tools




Global Pharma Manufacturing Summit     Company Confidential
June, 2012                             © 2012 Abbott

                                                              GDS_81854_PPT_Template_Orange02_v1   16
Process & Tools
                                       Assess/Diagnose/Plan                                                           Integrate           Evaluate and Sustain

                                                       Stakeholder Management and Communications



                                                          Develop
                                                        Sponsorship

                                                     Actions
                                                     • Manage stakeholders              Create Change                     Implement                    Evaluate
                       Define
                                                                                             Plan                          Change                      Sustain
                     the Change
                                                     Tools
                                                     • Stakeholder                      Actions                                                      Actions
                                                                                        • Create change            Actions
                                                       management template                                                                           • Monitor
              Actions
                                                                                          plan                     • Implement change plan
              • Define the change                                                                                                                    • Evaluate the
                                                                                        • Create
              • Create elevator/lift speech                                                                                                          change
                                                          Assess                          communication            Tools                             •Sustain
                                                         Readiness                        matrix                   • Change Management
              Tools                                                                     • Integrate into             plan
              • Define Change Template                                                                                                               Tools
                                                                                          overall integration      • Communication Plan
                                                                                                                                                     • Change
                                                     Actions                              plan                     • Learning Plan
              • Elevator/lift Speech                                                                                                                   Evaluation
                                                     • Analyze impact                                              • Support Plan
                                                                                                                                                       Matrix
                Template                             • Assess change                   Tools                       • Change Evaluation
                                                                                                                                                     • Sustainment
                                                       readiness                       • Change                      Matrix
                                                                                                                                                       Matrix
                                                                                         Management plan
                                                     Tools                             • Communication
                                                     • Issue Analysis                    Plan
                                                     • Impact Analysis                 • Learning Plan
                                                     • Abbott Change                   • Support Plan
                                                       Readiness                       • Change Evaluation
                                                       Assessment                        Matrix
                                                     • Resistance Analysis



                                              Process Tools: Leading Change Dashboard, Leader’s Communication Checklist


Global Pharma Manufacturing Summit                Company Confidential
June, 2012                                        © 2012 Abbott

                                                                                                                GDS_81854_PPT_Template_Orange02_v1    17
Helping BEx Help Themselves
• Education for BEx staff
      –    “Basics” of CM
      –    Elevator Speech
      –    Stakeholder Analysis
      –    Change Readiness Survey
• Special support from BLS staff
      –    Advanced CM Practitioners
      –    Facilitate Sponsor and Change Agent training
      –    Facilitate “special” CM workshops
      –    Establishment of CM Community of Practice




Global Pharma Manufacturing Summit   Company Confidential
June, 2012                           © 2012 Abbott

                                                            GDS_81854_PPT_Template_Orange02_v1   18
CM Roles and Responsibilities




Global Pharma Manufacturing Summit     Company Confidential
June, 2012                             © 2012 Abbott

                                                              GDS_81854_PPT_Template_Orange02_v1   19
Roles & Responsibilities In BEx Projects
• BLS – Advanced CM Practitioners/Facilitators
• BEx – Basic CM Guides
• Project Teams – Change Agents


• Class A Example
      – Education/Communication team “owns” CM, but is supported by
        BEx
      – Training is critical!
      – Involving others throughout project




Global Pharma Manufacturing Summit   Company Confidential
June, 2012                           © 2012 Abbott

                                                            GDS_81854_PPT_Template_Orange02_v1   20
Timing of CM Training




Global Pharma Manufacturing Summit     Company Confidential
June, 2012                             © 2012 Abbott

                                                              GDS_81854_PPT_Template_Orange02_v1   21
The Importance of Timing

• Educate/engage Sponsors EARLY to build commitment
• Involve CAs once project and teams have launched
• Too early is NOT GOOD! Too late is even worse!
• Don’t forget to engage the target audience whenever possible




Global Pharma Manufacturing Summit   Company Confidential
June, 2012                           © 2012 Abbott

                                                            GDS_81854_PPT_Template_Orange02_v1   22
Training Timing




Global Pharma Manufacturing Summit   Company Confidential
June, 2012                           © 2012 Abbott

                                                            GDS_81854_PPT_Template_Orange02_v1   23
People




Global Pharma Manufacturing Summit     Company Confidential
June, 2012                             © 2012 Abbott

                                                              GDS_81854_PPT_Template_Orange02_v1   24
Success Stories - Campoverde
“Implementing a change to the ‘way of doing things’ is always a
  stress for the organization and Management has to realize that
  resistance is part of the game.
 Change Management is actively smoothing the process.
 It is the first time that we add value to the project by proactively
   identifying and understanding gaps and by setting a powerful
   communication plan.”

Leonardo DePaolis, Director of Operations
Campoverde Abbott Italy
Executive Sponsor of CM within the Lean Diagnostic Project Teams



Global Pharma Manufacturing Summit   Company Confidential
June, 2012                           © 2012 Abbott

                                                            GDS_81854_PPT_Template_Orange02_v1   25
Success Stories - Ludwigshafen
"Of course you can realize small or superficial improvements and changes
  without a systematic Change Management process.
But as soon as you want to implement major, step changing improvements
   successfully, you have to anticipate the emotions, thoughts, and behaviors of
   your most important resource: your employees. This is where Change
   Management comes into play. The Change Management process offers a
   systematic way of assessing, analyzing and overcoming the resistance against
   the desired state.
In this fast changing world, we have to accelerate our pace towards operational
   excellence, or we will fail to satisfy the needs of our customers - therefore we
   consider Change Management as a key process to become best in class.”


Thomas Scheidmeir, Director Operations, Ludwigshafen Site
Executive Sponsor of CM for the LU Five Year Plan
Axel Schaaf, Head of CI and Six Sigma
Lead Change Agent


Global Pharma Manufacturing Summit   Company Confidential
June, 2012                           © 2012 Abbott

                                                            GDS_81854_PPT_Template_Orange02_v1   26
Success Stories – Neustadt
“At the very beginning of our Class A journey our team completed the sponsor
  and change agent readiness surveys. The results gave us very good
  indications to potential stumbling blocks and helped us to make the right
  decisions with regard to actions and communications as well.
During our first Change Management Training, we developed with the help of
  John, Joe and Gary our first elevator speech. We have improved our speech
  several times and always tried to incorporate our employees’ feedback as well.
  With that speech we were then able to communicate this important message
  consistently throughout the organization.
Within our plant we had individuals and groups as well who were affected by
  project activities and had something to gain or lose if conditions would change
  or stay the same for them. Knowing about that, we used the stakeholder
  analysis to define the right actions for the right stakeholder. That tool was one
  of our major tools besides our communication plan which strongly helped us
  to plan our overall communication during our Class A launch and beyond.”

Philipp Spahn, Business Excellence Manager, Neustadt Site
Project Leader for Class A implementation at site




Global Pharma Manufacturing Summit   Company Confidential
June, 2012                           © 2012 Abbott

                                                            GDS_81854_PPT_Template_Orange02_v1   27
A Parting Thought…
        Vision                       Skills           Support        Resources Action Plan                      Change


                                     Skills           Support        Resources Action Plan                      Confusion


      Vision                                          Support        Resources Action Plan                      Anxiety

      Vision                                                                                                    Sporadic
                                     Skills                          Resources Action Plan
                                                                                                                Change

      Vision                         Skills           Support                    Action Plan                    Frustration


      Vision                         Skills           Support        Resources                                  False Starts

                                                                                                Chart from Linkage, Inc



Global Pharma Manufacturing Summit            Company Confidential
June, 2012                                    © 2012 Abbott

                                                                                 GDS_81854_PPT_Template_Orange02_v1   28
Questions?




Global Pharma Manufacturing Summit   Company Confidential
June, 2012                           © 2012 Abbott

                                                            GDS_81854_PPT_Template_Orange02_v1   29
Business Excellence: Making Change Management "Value-Add"

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Business Excellence: Making Change Management "Value-Add"

  • 1. Making Change Management “Value-Add” John Sauers Program Manager, Business Learning Solutions GPO Business Excellence June 11, 2012 GDS_81854_PPT_Template_Green03_v3 1
  • 2. Objectives • Overcoming resistance to the changes which inevitably come with BEx initiatives • Incorporating change management tools into BEx programs • Helping staff understand their roles and responsibilities to ensure the success of a project • The importance of timing around change management training All of this will lead to… • Developing an appreciation for the “people” side of projects Global Pharma Manufacturing Summit Company Confidential June, 2012 © 2012 Abbott GDS_81854_PPT_Template_Orange02_v1 2
  • 3. Abbott at a Glance © 2012 Abbott
  • 4. Abbott at a Glance  Market-leading pharmaceuticals  Advanced medical products  Trusted nutritional products XIENCE V Biaxin (clarithromycin) See Important Product Use and Safety Information for Biaxin, HUMIRA, and XIENCE V within this presentation. Full prescribing information is available by Presentation Title Company Confidential visiting rxabbott.com and abbottvascular.com. All illustrations included in this Date © 2007 Abbott presentation are artist’s renditions. GDS_70000_Title_v1 4 © 2012 Abbott
  • 5. Abbott at a Glance OUR AREAS OF EXPERTISE  Anesthesia  Molecular  Market-leading  Animal Health  Neuroscience • pharmaceuticals  Anti-Infectives  Nutrition  Advanced  Cardiovascular  Oncology • medical products  Diabetes Care  Pain Care  Trusted  Diagnostics  Point of Care • nutritional products  Hematology  Renal Care  Immunology  Vascular  Medical Optics  Virology  Metabolics Presentation Title Company Confidential Date © 2007 Abbott GDS_70000_Title_v1 5 © 2012 Abbott
  • 6. Abbott at a Glance Serving Global Needs  Corporate Headquarters – North suburban Chicago, Illinois, U.S.A.  Global reach – 100+ facilities – 130+ countries  ~ 90,000 employees Presentation Title Company Confidential Date © 2007 Abbott GDS_70000_Title_v1 6 © 2012 Abbott
  • 7. Abbott at a Glance Company to split into 2 companies later this year  Abbott – Diversified Medical Products  Established pharmaceuticals  Diagnostics  Devices  Nutritional products  Animal health  AbbVie – Research-based Pharmaceuticals Presentation Title Company Confidential Date © 2007 Abbott GDS_70000_Title_v1 7 © 2012 Abbott
  • 8. Abbott at a Glance Our Promise for Life We are here for the people we serve in their pursuit of healthy lives. This has been the way of Abbott for more than a century – passionately and thoughtfully translating science into lasting contributions to health. Our products encircle life, from newborns to aging adults, from nutrition and diagnostics through medical care and pharmaceutical therapy… …The promise of our company is in the promise our work holds for health and life. Presentation Title Company Confidential Date © 2007 Abbott GDS_70000_Title_v1 8 © 2012 Abbott
  • 9. Change Management Presentation Title Company Confidential Date © 2007 Abbott GDS_70000_Title_v1 9 © 2012 Abbott
  • 10. A Little CM Humor… Global Pharma Manufacturing Summit Company Confidential June, 2012 © 2012 Abbott GDS_81854_PPT_Template_Orange02_v1 10
  • 11. GPO’s Primary BEx Programs • Class A • Lean Diagnostics • Lean Six Sigma • End-to-End • Tools – Kaizen – Innovation – Change Management – Training Global Pharma Manufacturing Summit Company Confidential June, 2012 © 2012 Abbott GDS_81854_PPT_Template_Orange02_v1 11
  • 12. Abbott’s Change Model Global Pharma Manufacturing Summit Company Confidential June, 2012 © 2012 Abbott GDS_81854_PPT_Template_Orange02_v1 12
  • 13. Resistance Global Pharma Manufacturing Summit Company Confidential June, 2012 © 2012 Abbott GDS_81854_PPT_Template_Orange02_v1 13
  • 14. Change Curve Illustration Preparation Design Build Final Prep Support & & Go -Live Sustain Organizational Division Managers/Sponsors End users BEx Team Management Leadership Adaptation and Support for Change Commitment “ I know the value delivered by the program and it is a regular part of how I do my work ” Acceptance Adoption “ I believe the program is integral to carry out my tasks ” Understanding Awareness “ Well, sounds as if the program is supposed to change the way I do my dayto- day work ” - “ Oh yeah, I ’I've heard of that program” Time Global Pharma Manufacturing Summit Company Confidential June, 2012 © 2012 Abbott GDS_81854_PPT_Template_Orange02_v1 14
  • 15. Overcoming Resistance • Sponsorship – Involve the RIGHT people at the RIGHT time – If your Sponsors aren’t committed… • Communication – Targeted messages – What happens in the absence of communication? • Education – Awareness – Role-specific training • Involvement – Especially for the nay-sayers! – Class A example Global Pharma Manufacturing Summit Company Confidential June, 2012 © 2012 Abbott GDS_81854_PPT_Template_Orange02_v1 15
  • 16. CM Tools Global Pharma Manufacturing Summit Company Confidential June, 2012 © 2012 Abbott GDS_81854_PPT_Template_Orange02_v1 16
  • 17. Process & Tools Assess/Diagnose/Plan Integrate Evaluate and Sustain Stakeholder Management and Communications Develop Sponsorship Actions • Manage stakeholders Create Change Implement Evaluate Define Plan Change Sustain the Change Tools • Stakeholder Actions Actions • Create change Actions management template • Monitor Actions plan • Implement change plan • Define the change • Evaluate the • Create • Create elevator/lift speech change Assess communication Tools •Sustain Readiness matrix • Change Management Tools • Integrate into plan • Define Change Template Tools overall integration • Communication Plan • Change Actions plan • Learning Plan • Elevator/lift Speech Evaluation • Analyze impact • Support Plan Matrix Template • Assess change Tools • Change Evaluation • Sustainment readiness • Change Matrix Matrix Management plan Tools • Communication • Issue Analysis Plan • Impact Analysis • Learning Plan • Abbott Change • Support Plan Readiness • Change Evaluation Assessment Matrix • Resistance Analysis Process Tools: Leading Change Dashboard, Leader’s Communication Checklist Global Pharma Manufacturing Summit Company Confidential June, 2012 © 2012 Abbott GDS_81854_PPT_Template_Orange02_v1 17
  • 18. Helping BEx Help Themselves • Education for BEx staff – “Basics” of CM – Elevator Speech – Stakeholder Analysis – Change Readiness Survey • Special support from BLS staff – Advanced CM Practitioners – Facilitate Sponsor and Change Agent training – Facilitate “special” CM workshops – Establishment of CM Community of Practice Global Pharma Manufacturing Summit Company Confidential June, 2012 © 2012 Abbott GDS_81854_PPT_Template_Orange02_v1 18
  • 19. CM Roles and Responsibilities Global Pharma Manufacturing Summit Company Confidential June, 2012 © 2012 Abbott GDS_81854_PPT_Template_Orange02_v1 19
  • 20. Roles & Responsibilities In BEx Projects • BLS – Advanced CM Practitioners/Facilitators • BEx – Basic CM Guides • Project Teams – Change Agents • Class A Example – Education/Communication team “owns” CM, but is supported by BEx – Training is critical! – Involving others throughout project Global Pharma Manufacturing Summit Company Confidential June, 2012 © 2012 Abbott GDS_81854_PPT_Template_Orange02_v1 20
  • 21. Timing of CM Training Global Pharma Manufacturing Summit Company Confidential June, 2012 © 2012 Abbott GDS_81854_PPT_Template_Orange02_v1 21
  • 22. The Importance of Timing • Educate/engage Sponsors EARLY to build commitment • Involve CAs once project and teams have launched • Too early is NOT GOOD! Too late is even worse! • Don’t forget to engage the target audience whenever possible Global Pharma Manufacturing Summit Company Confidential June, 2012 © 2012 Abbott GDS_81854_PPT_Template_Orange02_v1 22
  • 23. Training Timing Global Pharma Manufacturing Summit Company Confidential June, 2012 © 2012 Abbott GDS_81854_PPT_Template_Orange02_v1 23
  • 24. People Global Pharma Manufacturing Summit Company Confidential June, 2012 © 2012 Abbott GDS_81854_PPT_Template_Orange02_v1 24
  • 25. Success Stories - Campoverde “Implementing a change to the ‘way of doing things’ is always a stress for the organization and Management has to realize that resistance is part of the game. Change Management is actively smoothing the process. It is the first time that we add value to the project by proactively identifying and understanding gaps and by setting a powerful communication plan.” Leonardo DePaolis, Director of Operations Campoverde Abbott Italy Executive Sponsor of CM within the Lean Diagnostic Project Teams Global Pharma Manufacturing Summit Company Confidential June, 2012 © 2012 Abbott GDS_81854_PPT_Template_Orange02_v1 25
  • 26. Success Stories - Ludwigshafen "Of course you can realize small or superficial improvements and changes without a systematic Change Management process. But as soon as you want to implement major, step changing improvements successfully, you have to anticipate the emotions, thoughts, and behaviors of your most important resource: your employees. This is where Change Management comes into play. The Change Management process offers a systematic way of assessing, analyzing and overcoming the resistance against the desired state. In this fast changing world, we have to accelerate our pace towards operational excellence, or we will fail to satisfy the needs of our customers - therefore we consider Change Management as a key process to become best in class.” Thomas Scheidmeir, Director Operations, Ludwigshafen Site Executive Sponsor of CM for the LU Five Year Plan Axel Schaaf, Head of CI and Six Sigma Lead Change Agent Global Pharma Manufacturing Summit Company Confidential June, 2012 © 2012 Abbott GDS_81854_PPT_Template_Orange02_v1 26
  • 27. Success Stories – Neustadt “At the very beginning of our Class A journey our team completed the sponsor and change agent readiness surveys. The results gave us very good indications to potential stumbling blocks and helped us to make the right decisions with regard to actions and communications as well. During our first Change Management Training, we developed with the help of John, Joe and Gary our first elevator speech. We have improved our speech several times and always tried to incorporate our employees’ feedback as well. With that speech we were then able to communicate this important message consistently throughout the organization. Within our plant we had individuals and groups as well who were affected by project activities and had something to gain or lose if conditions would change or stay the same for them. Knowing about that, we used the stakeholder analysis to define the right actions for the right stakeholder. That tool was one of our major tools besides our communication plan which strongly helped us to plan our overall communication during our Class A launch and beyond.” Philipp Spahn, Business Excellence Manager, Neustadt Site Project Leader for Class A implementation at site Global Pharma Manufacturing Summit Company Confidential June, 2012 © 2012 Abbott GDS_81854_PPT_Template_Orange02_v1 27
  • 28. A Parting Thought… Vision Skills Support Resources Action Plan Change Skills Support Resources Action Plan Confusion Vision Support Resources Action Plan Anxiety Vision Sporadic Skills Resources Action Plan Change Vision Skills Support Action Plan Frustration Vision Skills Support Resources False Starts Chart from Linkage, Inc Global Pharma Manufacturing Summit Company Confidential June, 2012 © 2012 Abbott GDS_81854_PPT_Template_Orange02_v1 28
  • 29. Questions? Global Pharma Manufacturing Summit Company Confidential June, 2012 © 2012 Abbott GDS_81854_PPT_Template_Orange02_v1 29