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[WSO2 Integration Summit New York 2019] Keys to Running a Successful Enterprise API Program

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Has someone in your organization recently decided you need a “digital transformation” and asked you to lead the way? Have you started one and hit some unexpected turbulence along the way? You’re not alone. Whether you’re figuring out how to get started, or you’re well on your way, Brandon in this deck briefly shares the strategy, challenges, and tactical approach his team is using to drive an enterprise API program in a 30,000 person global organization; with an emphasis on their approach to adoption.

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[WSO2 Integration Summit New York 2019] Keys to Running a Successful Enterprise API Program

  1. 1. 1 © Cerner Corporation. All rights reserved. This document contains Cerner confidential and/or proprietary information belonging to Cerner Corporation and/or its related affiliates which may not be reproduced or transmitted in any form or by any means without the express written consent of Cerner. Keys to Running a Successful Enterprise API Program Brandon Walter Lead Engineering Manager September 24, 2019
  2. 2. 2 © Cerner Corporation. All rights reserved. This document contains Cerner confidential and/or proprietary information belonging to Cerner Corporation and/or its related affiliates which may not be reproduced or transmitted in any form or by any means without the express written consent of Cerner. IF YOU BUILD IT, THEY WILL COME WELL, NOT EXACTLY…
  3. 3. 3 © Cerner Corporation. All rights reserved. This document contains Cerner confidential and/or proprietary information belonging to Cerner Corporation and/or its related affiliates which may not be reproduced or transmitted in any form or by any means without the express written consent of Cerner. Cerner Today
  4. 4. 4 © Cerner Corporation. All rights reserved. This document contains Cerner confidential and/or proprietary information belonging to Cerner Corporation and/or its related affiliates which may not be reproduced or transmitted in any form or by any means without the express written consent of Cerner. This is Bob
  5. 5. 5 © Cerner Corporation. All rights reserved. This document contains Cerner confidential and/or proprietary information belonging to Cerner Corporation and/or its related affiliates which may not be reproduced or transmitted in any form or by any means without the express written consent of Cerner. Program Values Experience Agility ReliabilitySecurity Increasing Difficulty
  6. 6. 6 © Cerner Corporation. All rights reserved. This document contains Cerner confidential and/or proprietary information belonging to Cerner Corporation and/or its related affiliates which may not be reproduced or transmitted in any form or by any means without the express written consent of Cerner. Program Definition • Developer Experience • Openness & Accessibility • Ease of Use • Information Sharing • Community Engagement • Quality • Governance (Policy, Standards & Guidelines) • Training • API Quality • API Management Platform • Environment Availability & Stability • Technical Support • Sales & Marketing • Architecture • Research & Innovation • Change Management • Template Development & Testing An API is a product that is consumed by developers
  7. 7. 7 © Cerner Corporation. All rights reserved. This document contains Cerner confidential and/or proprietary information belonging to Cerner Corporation and/or its related affiliates which may not be reproduced or transmitted in any form or by any means without the express written consent of Cerner. Program Structure API Management ADS Modernization Strategy & Governance 8,000 Devs in Cerner 200 Devs in Corporate Apps
  8. 8. 8 © Cerner Corporation. All rights reserved. This document contains Cerner confidential and/or proprietary information belonging to Cerner Corporation and/or its related affiliates which may not be reproduced or transmitted in any form or by any means without the express written consent of Cerner. Experience UX Customizations Subscription Workflows Improving Search
  9. 9. 9 © Cerner Corporation. All rights reserved. This document contains Cerner confidential and/or proprietary information belonging to Cerner Corporation and/or its related affiliates which may not be reproduced or transmitted in any form or by any means without the express written consent of Cerner. 3 Months Later APIs Published API Subscriptions Daily API Transactions 0.1%67%60% to target to target to target
  10. 10. 10© Cerner Corporation. All rights reserved. WE WEREN’T REALLY FOCUSED ON THE PEOPLE
  11. 11. 11 © Cerner Corporation. All rights reserved. This document contains Cerner confidential and/or proprietary information belonging to Cerner Corporation and/or its related affiliates which may not be reproduced or transmitted in any form or by any means without the express written consent of Cerner. Updated Program Structure API Management ADS Modernization Enablement & Governance Strategy
  12. 12. 12 © Cerner Corporation. All rights reserved. This document contains Cerner confidential and/or proprietary information belonging to Cerner Corporation and/or its related affiliates which may not be reproduced or transmitted in any form or by any means without the express written consent of Cerner. Enablement: API & Cloud-native Workshops https://github.com/api-workshop
  13. 13. 13 © Cerner Corporation. All rights reserved. This document contains Cerner confidential and/or proprietary information belonging to Cerner Corporation and/or its related affiliates which may not be reproduced or transmitted in any form or by any means without the express written consent of Cerner. Enablement: API Guidelines https://adidas.gitbook.io/api-guidelines/
  14. 14. 14 © Cerner Corporation. All rights reserved. This document contains Cerner confidential and/or proprietary information belonging to Cerner Corporation and/or its related affiliates which may not be reproduced or transmitted in any form or by any means without the express written consent of Cerner. Enablement: Documentation, etc. Video TutorialsBlogs Pair Programming
  15. 15. 15 © Cerner Corporation. All rights reserved. This document contains Cerner confidential and/or proprietary information belonging to Cerner Corporation and/or its related affiliates which may not be reproduced or transmitted in any form or by any means without the express written consent of Cerner. IF YOU BUILD IT, AND ENABLE THE PEOPLE, THEY WILL COME SORT OF, IT WAS DEFINITELY BETTER…
  16. 16. 16 © Cerner Corporation. All rights reserved. This document contains Cerner confidential and/or proprietary information belonging to Cerner Corporation and/or its related affiliates which may not be reproduced or transmitted in any form or by any means without the express written consent of Cerner. Feedback Loops
  17. 17. 17 © Cerner Corporation. All rights reserved. This document contains Cerner confidential and/or proprietary information belonging to Cerner Corporation and/or its related affiliates which may not be reproduced or transmitted in any form or by any means without the express written consent of Cerner. Feedback Loops: 2019 Scorecard
  18. 18. 18 © Cerner Corporation. All rights reserved. This document contains Cerner confidential and/or proprietary information belonging to Cerner Corporation and/or its related affiliates which may not be reproduced or transmitted in any form or by any means without the express written consent of Cerner. Feedback Loops: Adoption Dashboard
  19. 19. 19 © Cerner Corporation. All rights reserved. This document contains Cerner confidential and/or proprietary information belonging to Cerner Corporation and/or its related affiliates which may not be reproduced or transmitted in any form or by any means without the express written consent of Cerner. Feedback Loops: Adoption by Org
  20. 20. 20 © Cerner Corporation. All rights reserved. This document contains Cerner confidential and/or proprietary information belonging to Cerner Corporation and/or its related affiliates which may not be reproduced or transmitted in any form or by any means without the express written consent of Cerner. IF YOU BUILD IT, AND ENABLE THE PEOPLE, AND HAVE FEEDBACK LOOPS, THEY WILL COME BUT ONLY A FEW GROUPS KNEW WE EXISTED…
  21. 21. 21 © Cerner Corporation. All rights reserved. This document contains Cerner confidential and/or proprietary information belonging to Cerner Corporation and/or its related affiliates which may not be reproduced or transmitted in any form or by any means without the express written consent of Cerner. We Built a Brand
  22. 22. 22 © Cerner Corporation. All rights reserved. This document contains Cerner confidential and/or proprietary information belonging to Cerner Corporation and/or its related affiliates which may not be reproduced or transmitted in any form or by any means without the express written consent of Cerner. Marketing Meetings
  23. 23. 23 © Cerner Corporation. All rights reserved. This document contains Cerner confidential and/or proprietary information belonging to Cerner Corporation and/or its related affiliates which may not be reproduced or transmitted in any form or by any means without the express written consent of Cerner. Marketing Examples - Bert & Gert
  24. 24. 24 © Cerner Corporation. All rights reserved. This document contains Cerner confidential and/or proprietary information belonging to Cerner Corporation and/or its related affiliates which may not be reproduced or transmitted in any form or by any means without the express written consent of Cerner. Marketing Examples - Bert & Gert
  25. 25. 25 © Cerner Corporation. All rights reserved. This document contains Cerner confidential and/or proprietary information belonging to Cerner Corporation and/or its related affiliates which may not be reproduced or transmitted in any form or by any means without the express written consent of Cerner. Marketing Examples - Bert & Gert
  26. 26. 26 © Cerner Corporation. All rights reserved. This document contains Cerner confidential and/or proprietary information belonging to Cerner Corporation and/or its related affiliates which may not be reproduced or transmitted in any form or by any means without the express written consent of Cerner. Marketing Examples - Bert & Gert
  27. 27. 27 © Cerner Corporation. All rights reserved. This document contains Cerner confidential and/or proprietary information belonging to Cerner Corporation and/or its related affiliates which may not be reproduced or transmitted in any form or by any means without the express written consent of Cerner. Marketing Examples: RAPID Traffic Model
  28. 28. 28 © Cerner Corporation. All rights reserved. This document contains Cerner confidential and/or proprietary information belonging to Cerner Corporation and/or its related affiliates which may not be reproduced or transmitted in any form or by any means without the express written consent of Cerner. Marketing Examples: Selfie Booth
  29. 29. 29 © Cerner Corporation. All rights reserved. This document contains Cerner confidential and/or proprietary information belonging to Cerner Corporation and/or its related affiliates which may not be reproduced or transmitted in any form or by any means without the express written consent of Cerner. Marketing Examples: Global Reach
  30. 30. 30 © Cerner Corporation. All rights reserved. This document contains Cerner confidential and/or proprietary information belonging to Cerner Corporation and/or its related affiliates which may not be reproduced or transmitted in any form or by any means without the express written consent of Cerner. IF YOU BUILD IT, AND ENABLE THE PEOPLE, AND HAVE FEEDBACK LOOPS, AND SPREAD THE WORD, THEY WILL COME BUT PUBLISHING STALLED OUT IN OUR TARGET ORG…
  31. 31. 31 © Cerner Corporation. All rights reserved. This document contains Cerner confidential and/or proprietary information belonging to Cerner Corporation and/or its related affiliates which may not be reproduced or transmitted in any form or by any means without the express written consent of Cerner.
  32. 32. 32 © Cerner Corporation. All rights reserved. This document contains Cerner confidential and/or proprietary information belonging to Cerner Corporation and/or its related affiliates which may not be reproduced or transmitted in any form or by any means without the express written consent of Cerner. Feedback Loop Examples My API have admin capabilities, I can’t publish them. We explained how RAPID helps secure APIs My API doesn’t have a swagger definition. Help! We created a video guide to building swagger definitions I have a SaaS API, should I publish it? We created “when to publish” guidelines No one is asking for my API, why should I publish it? We explained how their API fits into the big picture
  33. 33. 33 © Cerner Corporation. All rights reserved. This document contains Cerner confidential and/or proprietary information belonging to Cerner Corporation and/or its related affiliates which may not be reproduced or transmitted in any form or by any means without the express written consent of Cerner. Updated Program Structure API Management ADS Modernization Adoption Reporting, Marketing, Enablement… Whatever it takes to get adoption Strategy & Governance
  34. 34. 34 © Cerner Corporation. All rights reserved. This document contains Cerner confidential and/or proprietary information belonging to Cerner Corporation and/or its related affiliates which may not be reproduced or transmitted in any form or by any means without the express written consent of Cerner. IF YOU BUILD IT, AND ENABLE THE PEOPLE, AND HAVE FEEDBACK LOOPS, AND SPREAD THE WORD, AND ITERATIVELY EVOLVE, THEY WILL COME
  35. 35. 35 © Cerner Corporation. All rights reserved. This document contains Cerner confidential and/or proprietary information belonging to Cerner Corporation and/or its related affiliates which may not be reproduced or transmitted in any form or by any means without the express written consent of Cerner. Key Takeaways Dev Experience Create Feedback Loops Spread the Word Adoption Metrics & People Evaluate & Evolve Iteratively Enable the People
  36. 36. 36 © Cerner Corporation. All rights reserved. This document contains Cerner confidential and/or proprietary information belonging to Cerner Corporation and/or its related affiliates which may not be reproduced or transmitted in any form or by any means without the express written consent of Cerner. Feedback? Questions? Let’s connect! brandon.walter@cerner.com https://twitter.com/brandonmwalter https://www.linkedin.com/in/brandon-m-walter/ https://github.com/api-workshop https://adidas.gitbook.io/api-guidelines/

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