1. Salesforce.com Administrator / Business Analyst / Trainer
Charlie Havens– 1635 E. Hyde Park Blvd., Chicago, IL 60615 Cell: 773-848-0154:
Charlie@501c3t.com
I love helping understand and articulate business needs, translating needs into solutions, and training end-users.
Essential Skills & Strengths
● Creative listener & collaborative problem solver ● Team builder with integrity, character, and grit
Presentations
 Presented four introductory webinars for nonprofits implementing or extending Salesforce.com. Part of the 26-
session series, "The Experts Talk", hosted by Click & Pledge.
From Spreadsheets to Data Eco-System, What are the Considerations?, July 11, 2012
5 Words You Never Want to Hear "You didn't have a back-up?!, August 22, 2012
What's Your Problem? ...and will Salesforce solve it?, October 3, 2012
So What Have We Got Here? Starter Pack vs Build Your Own...are you tracking with me?, November 14, 2012
 Presented workshop at the Annual Illinois Volunteer Management Conference.
 From Spreadsheets to a Data Eco-System, August 9, 2012
Recent Certifications
 Salesforce Certified Force.com Developer (WI13), March 15, 2013.
 Salesforce Certified Advanced Administrator (WI13), December 18, 2012
 Salesforce Certified Administrator, 2010, 2012
 Apple Certified System Administrator (ASCA) 10.5
 Apple Certified Technical Coordinator (ACTC) 10.2 -10.5
Recent Business Service Contracts, as Wooded Isle Inc.
Salesforce Administrator / Consultant / Principal – May 2010 to Present
Wooded Isle Inc., d.b.a. 501c3 Technologists – Chicago, IL
Implement and administer Salesforce.com for small nonprofits.
 Troubleshot & streamlined donor tracking processes in Salesforce.com; tutored their Salesforce admin.
Cures Within Reach, Chicago, 10 hrs, November 6, 2012 – present.
 Extended Salesforce by declaratively creating app to track contracts, between Columbia College’s Center for
Community Arts Partnership, their Teaching Artists and CPS Teachers; installed student volunteer
management app; and tutored their Salesforce admin in data organization and profile management.
Columbia College, Center for Community Arts Partnership, Chicago, 62 hrs, May 1, 2012 – present.
 Evaluated needs, reviewed options, and implemented case management system, Penelope By Athena Software.
Epilepsy Foundation of Greater Chicago, Chicago, 80 hrs, January – December 2012
 Implemented Salesforce.com Nonprofit Starter Pack for sex education tracking of multiple session courses in
multiple schools with multiple trainers and statistics per child, trainer, & course title. Cleaned & imported
Contact and Account data.
Taproots, Inc., Chicago, 100 hrs, September 2010 – June 2012.
 Managed review of unmanaged Nonprofitforce template and data; evaluated process to export all data and
start over using managed package, NonProfit Starter Pack (NPSP), map current data, and import to NPSP.
Better Boys Foundation, Chicago, 40 hrs, July – August 2011.
Configured initial implementation of Salesforce.com, setup donation system using Click and Pledge, managed web site
development, Google Apps for Business, and Facebook.com account.
Congressional Candidacy of Raymond Lodato, Chicago, 100+ hrs, September – December 2011.
 Implemented Salesforce.com Nonprofit Starter Pack, Auctions app, and Apsona for Salesforce app to track
scholarship fund raising via annual diner with silent auction and other events; and granting of scholarships to
students; cleaned data and imported from multiple spreadsheets.
Kendall College Charitable Trust, Chicago, 120 hrs, July 2011 – June 2012.
IT Managed Services Consultant / Principal – 1999 to Present
Wooded Isle Inc., d.b.a. Wooded Isle Computer Consultants – Chicago, IL
Provide managed IT infrastructure support and implementation services for small nonprofits in cross-platform
environments, but with a heavy standardization on Apple systems.
 Transitioned from WinTel to cross-platform environment of Apple server, 17 Apple & 3 WinTel clients.
 Transitioned from MegaPath hosted Exchange Email to Google Apps for Business.

2. Epilepsy Foundation of Greater Chicago, Chicago, January 2011 – present.
 Monitored and managed network of WinTel file server with 5 Mac and 3 WinTel clients.
Illinois Campaign for Political Reform, Chicago, June – December 2012.
 Monitored and managed network of Apple server and 15 cross-platform clients.
Illinois Caucus for Adolescent Health, Chicago, November 2008 – November 2012.
 Provided “break-fix” services for Apple network of 12 clients. Chicago, August 2006 – December 2012
 Implemented Filemaker Pro based database, NorthStar, May – August 2006.
Chicago Arts Partnerships in Education, Chicago.
 Transitioned client from Windows based network to 3 Apple servers and 90 Apple clients. November 2006.
 Monitored and managed network. November 2006 – December 2011.
 Managed re-development of video-centric WordPress web site. August 2010 – August 2011.
Better Boys Foundation, Chicago.
 Managed development of WordPress web site. May – 2010.
Chicago Psychological Services, Chicago.
 Implemented church management software, ServantKeeper, and integration with Quickbooks.
University Church, Chicago, July 2007.
 Transitioned client from Windows NT server to Apple server and 25 Mac clients. Managed network.
 Implemented and administered eBase and Filemaker Pro data to track client services. May 2005 – June 2009.
Chicago Youth Programs, Chicago, April 2004 – June 2009.
Education
 Tabor College, Hillsboro, KS – Bachelors of Arts in Social Work (B.A.S.W.) 1978.
 Culinary Institute of America, Hyde Park, NY – Associate in Culinary Arts. 1986.