This presentation is addressing Aden Airport, Airlines and Local Authority.

1. PARTNERS FOR SUCCESS
By: Mohammed SalemAwad
Aviation Consultant
PAX
Airport
AuthorityAirline

2. ALL ABOUT :
 Passenger Satisfaction at ADEN airport

3. ADEN AIRPORT :
 Passenger Handled in 2013 = 400,000 Pax

4. ADEN AIRPORT :
 Competitive Analysis

5. PARTNERS FOR SUCCESS
 AIRPORT
 AIRLINE
 AUTHORITY
PAX
Airport
AuthorityAirline

6. AIRPORT :
 The success business for creating hub, is to develop a
thrust for the parties in the airport. To develop a
partnership – In aviation industry – the profit comes from
the business chain that involves all the parties in the
airport activities, as Airline, Airport, Travel Agent, Hotels,
Ground services, Immigration and local authority.
 The weakest link is the airlines, as always we know that
airlines get loses, but actually without airlines, there will
not be any tourist, no accommodation, no fees, no services
and no taxes collected and retails in the airport. !!

7. AIRPORT : RIGHT STRATEGY
 What make airportGood
 They plan ahead.
 They get the basics right.
 They get the whole journey right.
 They create an atmosphere that
makes you want to spend time at the
airport.
 Their processes are designed to keep
stress levels low.
 But they focus on more than just
processes.
 Their staff is proud of the airport and
they set high standards.
 They involve stakeholders in the
airport quality improvementprocess.
 They focus on what is important to
the passenger, not to the airport

8. AIRPORT : UNIQUE !!!!
 what is the best strategy forAden Airport:
 In spite of the huge investment in infrastructure for
airport in the region. But Aden airport can be Unique
 Meaning that – we have a great opportunity to
attract the business to Aden by concentrating on the
Yemeni culture, and warm welcoming forvisitor and
travelers and be friendly with them.
 Explore what ADEN has, create a prototype in the
airport, let the foreigners feelthat he visit Aden even
he does not get in.
 Kill the time, make every minute an entertainment
for the visitor, don’t show the boring program, but
create a culture for each room.
 Make the furniture sample and easy to lay on it, dot
use chair with arms everywhere.
 Invite brand restraint names as Kentucky Restraints.
 Utilize unused area, build airport hotel.

9. AIRPORT : MARKETING
 Marketingthe airport:
 Even CAMA has a
wonderful magazine, but
no advertisements for
airports, use this tool to
spread the words about
the airports, explore
what is good for Aden
airport.
 Develop a newsletter.
 Create Airport Web site.

10. AIRLINE :
 Creating HUB
 Six traffic
Freedom.
 Domestic
Opportunity
 Sea - Air
Opportunity

11. AIRLINE :
 Creating HUB
 Six traffic
Freedom.
Winter Season
Warm Time

12. AIRLINE :
 Creating HUB – Movement France - MUR

13. AIRLINE :
 Creating HUB – Movement UK - MUR

14. AIRLINE :
 Creating HUB
 Domestic
Opportunity

15. AIRLINE :
 Creating HUB
 Sea - Air
Opportunity

16. AUTHORITY :
 The power of the Authority is to facilitated
the process and to drive business in Aden –
no more conflict between Yemenia and
CAMA, for charges and taxes and also
conflict for aviation fuel.
 Good example for this practice is the head of
business in Dubai and Qatar
 Local authority should change immigration
system, to release 96 hours transit visa, this
system will help to attract more business for
Aden.