A workshop from my friends in Red10 on 8th Dec 2011

1. Handling Difficult Conversations – 1 day
We all face situations in which we have to hold conversations we anticipate may be
‘difficult’. Different personalities find different kinds of conversations challenging.
Based upon the real examples of delegates, this one-day workshop will build insight
and confidence and new strategies for helping all parties involved find their way to
satisfactory outcomes in difficult discussions.
Using the principles of Transactional Analysis, delegates will learn how to ‘manage’ a
conversation in a way that minimises emotional responses and maximises productive
outcomes.
Key Objectives
To:
 develop more powerful listening skills
 understand emotional ‘triggers’ during difficult discussions
 work with a model of collaboration rather than combat
 develop a guiding framework for difficult discussions
 practice techniques to take discussions forward in a productive way and to
uncover blocks to resolution
Facts and figures
This is a one day, open workshop for a maximum of 10 delegates.
The fee is £310 + VAT
The workshop will be held in central London on 8th December 2011
Suitable for anyone wanting to build these skills in a work situation
©Red 10 People Development Ltd 2011.