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Strategies for
Becoming an
Active Listener:
Tips for Mentors and Managers
4
Whether you’re a mentor or manager,
listening is one of the best ways to show
your support and create a rapport.
Active listening allows you to ask
informed questions and keep
the conversation going.
Employ the following tips
to be a g...
Remove distractions and interruptions
during meetings. Don’t answer calls,
check emails, or do other tasks while you
are e...
Multitasking and other interruptions
signal to your mentee or colleague
that he or she is not as important as
your persona...
Give your mentee or colleague’s words
your full attention rather than thinking
about what you want to say while
he or she ...
Show you are listening by
giving nonverbal cues—
nod your head in agreement,
smile, make good eye contact.[ [
Restating what you heard for clarification
(“So, you’re saying that…”)
reinforces that you’re listening and
helps you avoi...
Probing for more with
open-ended questions
(“What made you feel that way?”)
also demonstrates that you
are listening.
[ [
Don’t be afraid to acknowledge
strong feelings when you hear them
(“It sounds like you were really frustrated”).
This help...
Pay attention to hesitancy or
pausing—clues that something
is not being said—and
probe further, if appropriate
(“I’m wonde...
After conversations, take a moment to
think about how well you listened and
what you can do better.
This will set you down...
Learn how to make the first
90 days of any mentoring
relationship a success.
http://bit.ly/JbStartingStrong
Jossey-Bass is...
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4 Strategies for Becoming an Active Listener: Tips for Mentors and Managers

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Being a great listener is one of the easiest ways to show support for colleagues and mentees. Listening allows you to ask the right questions, enriching any conversation. Anyone can become a better, more active listener by following just four simple steps.

Veröffentlicht in: Leadership & Management
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4 Strategies for Becoming an Active Listener: Tips for Mentors and Managers

  1. 1. Strategies for Becoming an Active Listener: Tips for Mentors and Managers 4
  2. 2. Whether you’re a mentor or manager, listening is one of the best ways to show your support and create a rapport.
  3. 3. Active listening allows you to ask informed questions and keep the conversation going. Employ the following tips to be a good active listener. [ [
  4. 4. Remove distractions and interruptions during meetings. Don’t answer calls, check emails, or do other tasks while you are engaged in the conversation. 1 Set the stage
  5. 5. Multitasking and other interruptions signal to your mentee or colleague that he or she is not as important as your personal agenda.[ [
  6. 6. Give your mentee or colleague’s words your full attention rather than thinking about what you want to say while he or she is still talking. 2 Pay attention
  7. 7. Show you are listening by giving nonverbal cues— nod your head in agreement, smile, make good eye contact.[ [
  8. 8. Restating what you heard for clarification (“So, you’re saying that…”) reinforces that you’re listening and helps you avoid making assumptions. 3 Clarify
  9. 9. Probing for more with open-ended questions (“What made you feel that way?”) also demonstrates that you are listening. [ [
  10. 10. Don’t be afraid to acknowledge strong feelings when you hear them (“It sounds like you were really frustrated”). This helps you better understand what is really going on. 4 Acknowledge feelings
  11. 11. Pay attention to hesitancy or pausing—clues that something is not being said—and probe further, if appropriate (“I’m wondering why that bothered you so much”). [ [
  12. 12. After conversations, take a moment to think about how well you listened and what you can do better. This will set you down a path to better, more open relationships with colleagues and mentees.
  13. 13. Learn how to make the first 90 days of any mentoring relationship a success. http://bit.ly/JbStartingStrong Jossey-Bass is a registered trademark of John Wiley & Sons, Inc.

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