A presentation given by Leanne Crittenden & Cathy Hastings at the October 2012 CHA Conference, The Journey, in the 'Service Redesign & Innovation' stream.
Leanne Crittenden & Cathy Hastings - Aboriginal Child Patient Journey: Improving Cultural Safety at Kaleidoscope
1. Aboriginal Child & Family
patient journey project
Supporting Aboriginal families
accessing health services
2. Contributing Authors: Donna Lloyd, Tony Martin, Julie Smith,
Trish Davidson, Leanne Crittenden and Cath Hastings
3. Background to Project
Joint project between North Coast and Hunter
New England AHS. Funded by NCHN
Responding to difficulties for Aboriginal families
travelling to receive higher level health care
Family Interviews
Existing Aboriginal Health programs and reports
4. Issues Identified
Increased cultural competence amongst non-
Aboriginal staff
Physical environment
Support when travelling away from home
Improved collaboration within and between health
services
6. HNE Aboriginal population
In 2010, 32,858 people identified as Aboriginal
and/or Torres Strait Islander
21.4% of the Aboriginal population of NSW
3.9% of the total HNE population
0-24 years = 55.7% of population
7. HNE Organisational Context
Aboriginal Strategic Leadership
Committee
Cultural Respect Training
Aboriginal Employment Strategy
8. Cultural Competence
Priority for CYPF staff to attend
Cultural Respect Training
Cultural competencies/responsibilities
within position descriptions
Didja Know: Aboriginal Cultural
Communication handbook – Phil Towney
15. Support when travelling away from home
Introduction and continued support
for 2 escorts for Aboriginal children
requiring IPTAAS support
Shuttle bus; Broadmeadow train
station meets Moree/Tamworth trains
2 X per day
16. Service Collaboration
Strengthening working relationships
between managers, Aboriginal staff and
Aboriginal Community Controlled
Organisations.
Facilitate AHLO’s forum – included tour of
JHCH, NICU, Uncle Bob’s Place and
Ronald McDonald House
Paediatric Outreach Clinics to AMSs
17.
18. Supporting the Journey of the
Aboriginal child
when travelling between healthcare
facilities and away from home
19. What we set out to do……
To improve the quality of information available for Aboriginal
children and their families when children are transferred,
present to Emergency Department and/or are admitted to
hospital.
20. Why did we do this?
Local community consultations identified a need for culturally
appropriate information for families to improve their
understanding of what happens when their children transfer
from a small to a larger healthcare facility, away from their
immediate community environment.
Consultations with Hospital and Emergency staff identified
similar issues.
21. How did we do this?
We developed culturally appropriate resources for the young
patient and their families to support transition across and
entry into healthcare facilities.
We created culturally appropriate environments within the
hospital setting for Aboriginal children and their families to
support care and recovery.
26. Many thanks
Mid North Coast Local Health District for allowing us to share
and adapt their Triage Poster.
The local community and hospital staff for sharing their stories.
Dedicated project officers: Ruth Kreamer, Therese Stacey &
Cathy Powell
For further information on the project, resources or to obtain
a copy of the DVD please contact: Donna Lloyd, Coordinator
Health Equity donna.lloyd3@ncahs.health.nsw.gov.au