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Stephen P. Teale Data Center

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Stephen P. Teale Data Center

  1. 1. Stephen P. Teale Data Center California State Government Network (CSGnet) Services
  2. 2. <ul><li>Diverse Statewide Network Infrastructure </li></ul><ul><li>Internet Service Provider </li></ul><ul><li>Domain Name Services </li></ul><ul><li>Network Consulting and Planning </li></ul><ul><li>Managed Implementation </li></ul>Teale Data Center CSGnet Services
  3. 3. <ul><li>Technical Assistance with Carrier Coordination </li></ul><ul><li>Vendor Management </li></ul><ul><li>Network Management </li></ul><ul><li>Help Desk </li></ul><ul><li>Management Reports </li></ul><ul><li>CSGnet Customer Benefits </li></ul>Teale Data Center CSGnet Services (cont.)
  4. 4. <ul><ul><li>CSGnet services available for an additional charge: </li></ul></ul><ul><ul><ul><li>Consulting </li></ul></ul></ul><ul><ul><ul><li>TN3270 SNA Emulation </li></ul></ul></ul><ul><ul><ul><li>Remote Access </li></ul></ul></ul><ul><ul><li>Additional information is available at www.teale.ca.gov </li></ul></ul>Teale Data Center CSGnet Services (cont.)
  5. 5. CSGnet Statewide Infrastructure Back to CSGnet Services
  6. 6. Internet Service Provider <ul><li>Unlimited Internet access included in the monthly subscription rate </li></ul><ul><li>Multiple OC3 and DS3 connections to the Internet </li></ul><ul><li>Redundant Internet Service Providers (ISP) </li></ul><ul><li>Domain Name Services </li></ul><ul><li>IP address administration </li></ul>Back to CSGnet Services
  7. 7. Domain Name Services <ul><li>Teale administers and maintains Domain Name Services (DNS) for the State of California and associated government entities </li></ul><ul><li>Primary authority for the following domains: </li></ul><ul><ul><li>CA.GOV </li></ul></ul><ul><ul><li>STATE.CA.US </li></ul></ul><ul><li>Requests are processed by DNS administrative staff, usually within 24 hours during the normal business week </li></ul>
  8. 8. <ul><li>CSGnet maintains three geographically diverse Domain Name Servers (DNS) </li></ul><ul><li>Sacramento (2) </li></ul><ul><li>Southern California (1) </li></ul><ul><li>Delegation of sub-domains </li></ul><ul><li>DNS requests may be submitted by e-mail to </li></ul><ul><li>dns-request@teale.ca.gov or via the web at http://nicweb.ca.gov </li></ul>Domain Name Services (cont.) Back to CSGnet Services
  9. 9. <ul><li>Consulting services to assist customer planning </li></ul><ul><ul><li>Wide Area Network connectivity and design </li></ul></ul><ul><ul><li>Network Security solutions </li></ul></ul><ul><ul><li>TN3270 Host Access and File Transfers </li></ul></ul><ul><ul><li>VPN and Authentication Services </li></ul></ul><ul><li>Planning future growth </li></ul><ul><li>Developing detailed network cost proposals </li></ul>Network Consulting and Planning Back to CSGnet Services
  10. 10. <ul><li>Proposals include : </li></ul><ul><ul><li>Multi-protocol solutions for customer’s Internet-working requirements </li></ul></ul><ul><ul><li>Local, Regional and Global connectivity solutions </li></ul></ul><ul><li>Network Access solutions </li></ul><ul><ul><li>Dedicated and Frame Relay </li></ul></ul><ul><ul><li>VPN and Remote Access </li></ul></ul><ul><ul><li>56K, T1, Multi-T1, T3 and Dial (v.90) </li></ul></ul>Network Consulting and Planning (cont.) Back to CSGnet Services
  11. 11. Managed Implementation <ul><li>Project Management </li></ul><ul><ul><li>Dedicated Project Manager assigned to each customer </li></ul></ul><ul><ul><li>Teale coordinates and plans installations with customer and vendors </li></ul></ul><ul><ul><li>Documentation available upon request </li></ul></ul><ul><li>Teale installs equipment and performs end-to-end testing to verify operation </li></ul>Back to CSGnet Services
  12. 12. Carrier Coordination <ul><li>Single Point of Contact </li></ul><ul><ul><li>Teale solution includes total ownership for end-to-end network problems </li></ul></ul><ul><li>LEC/IEC Carrier Coordination </li></ul><ul><ul><li>Teale works with local/long distance carriers to isolate and resolve problems </li></ul></ul>
  13. 13. <ul><li>24/7 Customer Support </li></ul><ul><ul><li>Teale Network Operations Center and Help Desk staff are available to provide customer assistance 7 days a week, 24 hours per day, 365 days a year </li></ul></ul>Carrier Coordination (cont.) Back to CSGnet Services
  14. 14. Vendor Management <ul><li>Formal escalation processes with vendors and telephone companies </li></ul><ul><li>Weekly and monthly performance/service meetings with vendors </li></ul><ul><li>Well-defined Change Management process </li></ul>Back to CSGnet Services
  15. 15. Network Management Services <ul><li>Teale services include: </li></ul><ul><ul><li>Fault management with real time monitoring of Simple Network Management Protocol (SNMP) manageable devices </li></ul></ul><ul><ul><li>Configuration management </li></ul></ul><ul><ul><li>Proactive network surveillance </li></ul></ul>
  16. 16. <ul><li>Single point-of-contact for multi-carrier, multi-vendor coordination </li></ul><ul><li>24/7 coverage </li></ul><ul><li>Both statewide and nationwide coverage </li></ul><ul><li>New technologies and interoperability tested in Teale’s network lab prior to deployment </li></ul>Network Management Services (cont.)
  17. 17. <ul><li>Fault, performance and configuration management </li></ul><ul><li>On-site maintenance </li></ul><ul><li>Experienced systems engineers and certified network support staff </li></ul><ul><li>Automated problem notification and escalation </li></ul>Network Management Services (cont.) Back to CSGnet Services
  18. 18. Help Desk <ul><li>Single point-of-contact for all network, system or Data Center processing questions </li></ul><ul><li>24/7 availability </li></ul><ul><li>State-of-the-art automated call distribution system </li></ul><ul><li>Automated notification and problem escalation </li></ul>
  19. 19. <ul><li>Remedy Help Desk Ticketing System </li></ul><ul><li>Online customer access to Help Desk ticket system </li></ul><ul><li>How to reach the Help Desk: (916) 464-4311 or [email_address] (non-urgent requests) </li></ul>Help Desk (cont.) Back to CSGnet Services
  20. 20. Management Reports <ul><li>Self-service web-based reports available at http://nicweb.ca.gov </li></ul><ul><ul><li>Bandwidth utilization </li></ul></ul><ul><ul><li>Router availability </li></ul></ul><ul><ul><li>Router CPU usage </li></ul></ul><ul><li>Customized reports also available upon request </li></ul>Back to CSGnet Services
  21. 21. CSGnet Customer Benefits <ul><li>Single point-of-contact for equipment, installation, support, monitoring and maintenance </li></ul><ul><li>Allows customers to focus on their core business </li></ul><ul><li>Network powered by Cisco Systems </li></ul><ul><li>Cost effective </li></ul><ul><li>Full range of network protocols supported, including: IP, IPX, and SNA </li></ul>
  22. 22. <ul><li>Proactive network monitoring and fault isolation </li></ul><ul><li>Access to network performance statistics through online reports available around-the-clock at http://nicweb.ca.gov </li></ul><ul><li>Customer access available to Help Desk ticket system </li></ul><ul><li>Thirty years of experience providing quality customer service </li></ul>CSGnet Customer Benefits (cont.) Back to CSGnet Services
  23. 23. Customer Relations Division (916) 464-3712 CALNET 433-3712 Help Desk (916) 464-4311 CALNET 433-4311 Teale Data Center