The document discusses user experience (UX) challenges for internet of things (IoT) systems. It notes the "3 C's" of IoT as cooperation and coordination, connectivity, and control. Control of IoT devices can happen through direct hardware manipulation, software upgrades, or remote cloud-based control. When designing UX for IoT, simply replicating existing interfaces is an anti-pattern, and new challenges include designing interactions across channels, algorithms, context-aware filtering, and non-haptic feedback. Thermostats are used as an example where direct manipulation, scheduling, and remote learning capabilities are important UX considerations for IoT devices.

1. IoT & UX
@SMARTWEEK 2014
Wayne Pau/Emerging Technologies
Oct 26, 2014

2. My Apology Slide
“If I'm curt with you it's
because time is a factor. I
think fast, I talk fast and I
need you guys to act fast
if you wanna get out of
this. So, pretty please...
with sugar on top…”
- Winston Wolfe (Pulp
Fiction)
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 2

3. Who am I?
http://waynepau.blogspot.ca/
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 3

4. Why SAP?
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 4

5. SAP – Run Simple…
apps
mobile
database
analytics
cloud
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 5

6. © 2014 SAP AG or an SAP affiliate company. All rights reserved. 6

7. 3x C’s of Internet of Things
Co-operation &
Coordination
Connected
Control
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 7

8. © 2014 SAP AG or an SAP affiliate company. All rights reserved. 8

9. Control Displays
Hardware, direct control
Software, upgradable
Cloud, remote, connected
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 9

10. © 2014 SAP AG or an SAP affiliate company. All rights reserved. 10

11. UX Anti-pattern: Simple Replication
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 11

12. Thermostats
Direct Manipulation
Schedule & Programmable
Remote, connected, learning
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 12

13. Cyber-Physical
http://www.engineersjournal.ie/wp-content/uploads/2014/05/Domhnall_Carrol-006.jpg
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14. © 2014 SAP AG or an SAP affiliate company. All rights reserved. 14

15. New UX Challenges (IoT)
• Channels/Connectors
• Algorithms/Bots
• Filtering (Context)
• Beyond Haptic
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 15

16. Thank you…
Wayne Pau
Development Architect @ SAP
E: wayne.pau@sap.com
T: @Wayne_Pau
W: http://waynepau.blogspot.ca/
© 2014 SAP AG or an SAP affiliate company. All rights reserved.