Slides from my presentation at UX Cambridge 2014 "Adopting a new research technique can be an exciting, confusing and worrying experience. Where do you start? What are the gotchas? How do you make use of the results? My colleagues and I faced these issues when we ran a diary study for the first time. Diary studies can be time-consuming but have the potential to provide rich contextual information and useful details about end-user behaviour. We were keen to try this technique but wary of the time commitment. This session will focus on how we planned the study, what we did during the 3 weeks we ran the study and how we analysed the results. I'd like to explain what we learned about running a diary study, what we'd do differently next time and how we iterated our approach to get quicker insights from the study for the development team to use."