coaching & mentoring

1. Introduction to the
Art of Coaching

2. Art of Coaching & Mentoring
Your Facilitator:
Coach Hj. Abd Aziz Kassim
www.figuredynamic.com.my
azkassim2002@yahoo.com
azkassim2002@gmail.com
019 2224565

3. • Coaching Worldwide & local
organizations practice
– ICF – INTERNATIONAL COACH
FEDERATION (members by subscription)
• 11 Coaching Core Competencies + Code of ethics
– IAC – INTERNATIONAL ASSOCIATION OF
COACHING (members by subscription)
• 9 Coaching Masteries + Ethical Principles
– ACD Technical Coaching in PETRONAS &
practices in other local organizations
ART OF COACHING & MENTORING

5. IF THERE IS ONE THING THAT
YOU REALLY NEED RIGHT NOW
IN YOUR PERSONAL OR
PROFESSIONAL OR WORK LIFE…
THAT YOU DO NOT ALREADY
HAVE, WHAT IS IT?

6. CAN YOU TELL ME
MORE ABOUT THAT?

7. IS THAT WHAT YOU
REALLY, REALLY NEED
OR IS IT JUST
SOMETHING THAT YOU
ONLY WANT?

8. WHAT MAKE THAT
SO URGENT &
IMPORTANT TO
YOU RIGHT NOW?

9. TELL ME, HOW
WOULD YOU KNOW
THAT YOU HAVE
ACHIEVE WHAT YOU
WANTED, WHEN YOU
HAVE ACHIEVED IT?

10. ON A SCALE OF “0 TO 10”,
WHEREBY “10” IS
ACHIEVEMENT LEVEL OF
WHAT YOU WANTED, AND
“0” IS WHERE YOU HAVE
NOT DONE ANYTHING
ABOUT IT YET, WHERE DO
YOU RANK YOURSELF
NOW?

11. CAN YOU EXPLAIN
WHAT MAKES YOU
RANK YOURSELF AT
THAT LEVEL?

12. WHAT WILL BE SOME
OF THE CHALLENGES
YOU WOULD BE
FACING IN ORDER TO
ACHIEVE WHAT YOU
WANT?

13. WHAT ARE SOME OF THE
LEVERAGING FACTORS
THAT CAN HELP YOU MOVE
FORWARD TO ACHIEVE
WHAT YOU WANT?
EG.: WHO CAN HELP?; WHAT
EQUIPMENT CAN BE USEFUL?; WHICH
DEPARTMENT CAN PROVIDE SOME
ANSWERS?...

14. IF THERE ARE ONE OR
TWO THINGS THAT YOU
WOULD DO IMMEDIATELY
AFTER THIS SESSION, TO
MOVE YOU UP TO AT
LEAST ONE POINT ABOVE
THE SCALE WHERE YOU
ARE NOW, WHAT WILL
THAT BE?

15. OK…WE WILL MEET
AGAIN IN THE NEXT
SESSION.
THANK YOU

17. EDUCATION
(READINESS & PREPARATION)

18. ASSESSMENT

23. COACHING PLAN

24. OARRs: Outcome, Agenda, Roles & Rules
ORID: Objective, Reflective, Interpretative, Decisional
XXXXX O-R-I-D

25. COACHING
INTERVENTION

26. WHAT ARE THE REQUIREMENTS FOR
COACHING & MENTORING TO HAPPEN AND
WHAT ARE THE EXPECTED ROLES ?
• Think about the definition of the word
‘coaching’ – how it is different/similar from
mentoring, etc.
Definition..
What is Coaching
• Think about what are the things that must
exist before the coaching & mentoring can
happen
What must be in placed..
What are some of the key factors
that contribute to a good
coaching & mentoring
relationship?
• Reflect on your coaching experiences –
think about what exactly does the good
coach do, what steps and activities that
he/she took
Role of a coach
What does a good coach do?
• Reflect on your coaching experiences –
think about what exactly should be the role
(s) of the coachee
Role of a coachee
What should be the role (s) of a
coachee?

27. COUNSELING
• In general, counseling refers to a voluntary and
confidential process that takes place in the
context of a professional relationship, wherein
individuals, groups of individuals, or members
of a family attempt to gain an understanding of
self and others that will enable them to
effectively solve problems and resolve conflicts
in their daily lives.
• Coexisting in the field of mental health

28. COUNSELOR
• In summary, the ultimate goal as a
counselor is to help others understand
themselves and their existence so they
both may live to fully experience what it
is to be human
• process their emotions, to diagnose and
to arrive at a situation with which they
feel comfortable and with which they can
live a normal life.

30. STRUCTURED LEARNING

31. To help identified trainees learn and practice
to perform specific behaviors and to
recognize the consequences of that
performance or non-performance.
• Knowledge
• Skills
• Abilities
STRUCTURED LEARNING OR FORMAL CLASSROOM
TRAINING
= COMPETENT & CAPABLE

32. Mentoring?

33. MENTORING DEFINED
“Mentoring is a relationship in which a person with
greater experience and wisdom guides another
person to develop both personally and
professionally.” (NAVPERSCOMINST 1500.1)
…. Mentoring has consistently proven to be a top
factor affecting an employee’s…
 Success
 Career satisfaction,
 Retention

34. MENTORS
• Have reasonable expectations of
the protégé
• Be a resource and provide honest
and respectful feedback
• Allocate time and energy
• Help the mentee develop an
appropriate development plan
• Follow through on commitments or
renegotiate appropriately
• Dominate the relationship
• Seek out a protégé
• Do the work for the protégé
• Manage the protégé as a
supervisor would
• Be a Know-It-All
SHOULD SHOULD NOT

35. •Coaching?

36. COACHING DEFINITION
Process of facilitating the unleashing of people’s
potential to reach desired performance and
development objectives
Process:
Structured and using suitable
approaches in a given situation
Objectives :
Coaching is oriented toward
concrete impact and result
Meaningful, Important:
The coach helps the coachee to
serve themselves and various
stakeholders through meaningful
goals
Potential:
Coach has a fundamental belief that
people have more potential than they are
currently able to display
People:
Coaching can be applied to both
individuals and
teams
Facilitating:
Coach helps coachee find their own
solutions, discover new opportunities
and implement actions

37. • Coaching is partnering with individuals in a thought-
provoking and creative process that inspires them to
maximize their personal and professional potential.
Professional coaches provide an ongoing partnership
designed to help clients produce fulfilling results in their
personal and professional lives. Coaches help people
improve their performance and enhance the quality of
their lives. Coaches are trained to listen, to observe and
to customize their approach to individual needs. The
coach's job is to provide support to enhance the skills,
resources, and creativity that the client already has.
THE DEFINITION OF COACHING
ACCORDING TO THE ICF (INTERNATIONAL
COACHES FEDERATION)

38. MORE DEFINITIONS
“The perfect strokes are already
within us waiting to be
discovered, and the role of the
coach is to give nudging
encouragement.”
- Tim Gallwey
“Coaching is unlocking a person’s
potential to maximize their own
performance. It is helping them
to learn rather than teaching
them.”
- Sir John Whitmore
“Coaching, with a professional coach, is the practice of
supporting an individual, referred to as a coachee or client,
through the process of achieving a specific personal or
professional result.”
- Wikipedia
Helping the coachee leverage on their strengths and developing
opportunities for growth

39. A COACH
An individual who has
no business to talk
about themselves but
to help unleash the
greatness of others!

40. A COACHEE
An individual who is
mentally stable and
who has sought out
your assistance with
achieving their goals.

41. A COACHEE
An individual who is
always right (think,
feel, act), until he or
she proves to
themselves otherwise.

42. Coaching
for Success
Coaching
for Improvement
Coaching
for Break-through
Performance
Effective
COACHING
is needed
to deliver
RESULTS
There are different needs for
Coaching…

43. • What are the roles of a
– Coach
– Coachee
COACHING ROLES

44. Fundamental Coaching Skills
1.Questioning
2.Listening
3.Observing
4.Feedback
5.Support

45. The Coaching Process

46. COACHING MODELS

48. GROW MODEL
Source: The Tao of Coaching
 Agree topic for
discussion
 Agree specific objective
for the session
 Set long-term aim if
appropriate
 Share observations of
situation based on facts/
data
 Offer specific examples of
feedback
 Avoid being judgemental
 Invite self-assessment
(comments ) by coachee
 Summarise agreed
items/ideas to be taken
up
 Commit to specific
action steps and timing
 Identify possible
obstacles
 Agree on support to be
given by coach
 Cover the full range of
options
 Invite suggestions from the
coachee
 Offer suggestions carefully
only after coachee has
given his/her suggestions
 Encourage coachee to
explore choices/options
Building
Rapport

49. GROWTH MODEL

51. SMART Leaders
THANK YOU!
HAPPY COACHING & MENTORING