this is for all Business Man. Etiquette is most important in business.

1. Business Etiquette

3. Dress Etiquette

4. Handshake Etiquette

5. Correspondence Etiquette

6. Cultural Etiquette

7. Office Etiquette

8. Office RomanceWednesday, December 03, 2008 2 Vasant Parakhiya

10. Making a good “First Impression” Within 30 seconds people judge your Economic level Educational level Social position Level of sophistication Level of success Within 4 minutes people decide your Trustworthiness Compassion Reliability Intelligence Capability Humility Friendliness Confidence Wednesday, December 03, 2008 4 Vasant Parakhiya

11. Meeting and Greeting Who introduces who? Traditionally, a man is always introduced to a woman. Not necessarily in business. Highest person of rank is mentioned first. Remember: “Big, may I introduce Small.” A younger person is always introduced to an older person It is helpful to include the persons title Always state your name. Wednesday, December 03, 2008 5 Vasant Parakhiya

12. Tricks for remembering names Repeat the person’s name a few times to yourself after you’re introduced. Use the person’s name immediately in the conversation after an introduction. Immediately introduce that new person to someone else you know. Jot down the person’s name Wednesday, December 03, 2008 6 Vasant Parakhiya

13. What should I wear? I Don’t Think So !! Wednesday, December 03, 2008 7 Vasant Parakhiya

14. Clothing Tips for Men Conservative 2-piece dark suit, navy blue or medium to dark gray. Long sleeved blue or white shirt. Silk tie complimenting in color or style Black dress socks Dark polished shoes and matching belt Jewelry – No bracelets, earrings or large rings. Wednesday, December 03, 2008 8 Vasant Parakhiya

15. Dress for Success Wednesday, December 03, 2008 9 Vasant Parakhiya

16. Clothing Tips for Women Dark conservative suit. Two piece 1 or 2 button jacket and knee length skirt. White or light colored long sleeved blouse that is not low cut or sheer. Black well polished shoes with 1 to 1½ inch heels. Natural tone or sheer black pantyhose. Limited conservative jewelry. Wednesday, December 03, 2008 10 Vasant Parakhiya

17. Dress for Success Wednesday, December 03, 2008 11 Vasant Parakhiya

18. Mastering the Handshake And Body Language Wednesday, December 03, 2008 12 Vasant Parakhiya

19. The Two-Handed Shake Wednesday, December 03, 2008 13 Vasant Parakhiya

20. The Topper Wednesday, December 03, 2008 14 Vasant Parakhiya

21. The Finger Squeeze Wednesday, December 03, 2008 15 Vasant Parakhiya

22. The Bone Crusher Wednesday, December 03, 2008 16 Vasant Parakhiya

23. The Palm Pinch Wednesday, December 03, 2008 17 Vasant Parakhiya

24. The Limp Fish Wednesday, December 03, 2008 18 Vasant Parakhiya

25. The Proper Handshake Firm, but not bone-crushing Lasts about 3 seconds May be "pumped" once or twice from the elbow Is released after the shake, even if the introduction continues Includes good eye contact with the other person Hold your drink in your left hand to avoid a cold, wet handshake Wednesday, December 03, 2008 19 Vasant Parakhiya

26. Body Language Do’s Make frequent eye contact Smile Take notes Smile Nod frequently Smile Keep you hands out of your pocket Don’ts Slouch Cross you arms Tap your feet Clear your throat repeatedly Bite your lips or nails Wednesday, December 03, 2008 20 Vasant Parakhiya

27. Correspondence Etiquette Every written invitation gets a response unless it asks for money Respond within 1 week Follow directions for response Special instructions (dress code) will be in lower corners Envelope will indicate if you may bring guest Send “Thank you” letters Always include a cover letter for written documents Sit on written documents for 24 hours (if possible) Wednesday, December 03, 2008 21 Vasant Parakhiya

28. E-mail Etiquette E-mail only those people to whom your messages actually pertain to—don’t send mass or chain letters M-ake a point of responding to messages promptly A-lways use spell-check and grammar check before sending messages—be brief and clear I-nclude your telephone number in your message L-earn that e-mail should be used for business rather than personal use—don’t send anything you wouldn’t want to see in public Wednesday, December 03, 2008 22 Vasant Parakhiya

29. Voice Mail/Mobile Phone Use Realize proper usage of mobile phones in business Understand how to leave an adequate voice message Check messages frequently on a daily basis Avoid using in a restaurant, movie, church, or meeting Limit your conversation when in close quarters Use a quiet voice Don’t give out credit card # Refrain from using when driving Wednesday, December 03, 2008 23 Vasant Parakhiya

30. Telephone manners Answer the phone with your name and company (or department) When placing calls, state your name and company or department immediately when phone is answered Speak clearly State the purpose of your call Only use speakerphone for conference calls Always smile when using the phone Say please and thank you Judge your audience before making small talk Return your calls Wednesday, December 03, 2008 24 Vasant Parakhiya

31. Here are some examples of different cultures Wednesday, December 03, 2008 25 Vasant Parakhiya

32. What is Diversity? Wednesday, December 03, 2008 26 Vasant Parakhiya

33. Asian Cultures Japanese The bow symbolizes respect and humility. The “ok” sign is a symbol for money. The business card – treat it with respect. Very punctual. It is rude to be late to a business meeting. Chinese Opening a gift in front of the giver signifies the gift is more important than the giver. The triangle is considered a negative shape. Thai Never touch the head or pass an object over the head – the head is considered sacred in Thailand. Never cross your legs in the presence of an older person. Wednesday, December 03, 2008 27 Vasant Parakhiya

34. European and African Cultures In Great Britain, the napkin is a child’s diaper. They call it the Serviette. In France, the “ok” sign means zero. In Germany, first names are seldom used when doing business. In Germany, gifts are rarely exchanged and are usually not appropriate. The number 7 is considered bad luck in Kenya and good luck in Czech Republic. In Bulgaria, a nod means “no” and shaking you head means “yes”. In some African countries, the color red represents witchcraft and death. Wednesday, December 03, 2008 28 Vasant Parakhiya

35. Middle Eastern Cultures Never, never eat with your left hand. Never sit in a position that displays the sole of your foot to an Arab, especially women. Never ask a businessman about his wife or other female members of his family. Famous for their hospitality. The coffee ritual. Wednesday, December 03, 2008 29 Vasant Parakhiya

36. South America Much more relaxed attitude toward time. In Brazil, the “A-OK” gesture means “up yours” (to be polite). Wednesday, December 03, 2008 30 Vasant Parakhiya

37. Office Etiquette Be self-aware-use common sense Mind your own business Avoid strong cologne Never ever go over your supervisor’s head Obey your company’s business dress attire Keep your germs to yourself Treat every employee with the same respect No matter your job or your title, always hold yourself to a higher standard Wednesday, December 03, 2008 31 Vasant Parakhiya

38. Meeting Etiquette Always have your calendar, notebook & pen Never bring up personal problems/issues in a professional situation Avoid “you” talk Stay on schedule In conference rooms hang back until power players have taken seats: ends and middle sides of table are power seats Wednesday, December 03, 2008 32 Vasant Parakhiya

39. Office Romance Dating a supervisor or subordinate is absolutely a no-no Any behavior of a sexual nature on company property gives the company grounds for legal action Wednesday, December 03, 2008 33 Vasant Parakhiya

40. Office Romance (When it Happens Anyway) Risk loss of credibility Difficulty focusing on work Don’t use work email or voicemail systems Remember when it ends you will still have to work with this person Wednesday, December 03, 2008 34 Vasant Parakhiya

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