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July 2009: London ICT e-bulletin                         http://lasanews.org.uk/4KS-1CP2-78GK9T W6B/cr.aspx




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                                                                     About Lasa
         Dear Sean,                                                  La sa is a cha rity which de live rs
                                                                     inno va tive se rvice s in the fie lds
                                                                     o f we lfa re be ne fits a dvice , IC T
         As someone with an interest in voluntary and
                                                                     (info rm a tio n a nd
         community sector ICT we hope you find our monthly           co m m unica tio ns te chno lo gy)
         London ICT e-bulletin useful. Our bulletin is aimed at      a nd a dvice po licy. O ur clie nts
         smaller voluntary and community organisations,              a re m a inly fro m the vo lunta ry
         managers, circuit riders and accidental techies. It will    se cto r a nd sta tuto ry se cto r but
                                                                     we a lso wo rk with so m e priva te
         keep you up to date with the latest news for circuit        se cto r o rga nisa tio ns.
         riding, ICT events and training, ICT accessibility and
         more. You can also forward it to a colleague or             Lasa publications
         unsubscribe at any time.                                    La sa 's monthly London ICT
                                                                     e-bulletin pro vide s up to da te
                                                                     IC T ne ws, e ve nts, funding,
                                   Lasa Information Systems Team
                                                                     to o ls, tips a nd re so urce s fo r
                                                                     sta ff in sm a ll to m e dium -size d
         In this London ICT e-bulletin for July 2009:                vo lunta ry o rga nisa tio ns.
                                                                     P ublishe d in co lla bo ra tio n with
         ict news                                                    Supe rhighwa ys

         Circuit Rider Conference report, mobile phone tariffs,      Ge t La sa 's m o nthly Lo ndo n IC T
         greener electronics, SMS fees waived and Lasa ICT           e -bulle tin by e m a il.
         Learning.
                                                                     La sa 's m a ga zine Computanews
                                                                     pro vide s stra ight-fo rwa rd, cle a r
         events & training
                                                                     info rm a tio n o n the use o f IC T
         NetSquared NetTuesday meetup, Government green              fo r sta ff in sm a ll to
         ICT, Data Protection and Collaborative Working              m e dium -size d vo lunta ry
         events.                                                     o rga nisa tio ns.

                                                                     Ge t C o m puta ne ws by e m a il
         funding
         Funding Central and government funding websites             C o m puta ne ws is publishe d
         and fundraising tools.                                      qua rte rly a s a fre e Acro ba t pdf
                                                                     file do wnlo a d a t
                                                                     www.la sa .o rg.uk /co m puta ne ws
         resources
         ICT in Lambeth, CiviCRM book, telephony for the             ICT support in your area
         deaf, improving support, outcomes monitoring, new
         managing technology book and legal issues around            London ICT Champion
                                                                     T he Lo ndo n R e gio na l IC T



1 of 8                                                                                        07/15/2009 10:27 AM
July 2009: London ICT e-bulletin                       http://lasanews.org.uk/4KS-1CP2-78GK9T W6B/cr.aspx



         the cloud.                                               C ha m pio n
                                                                  suppo rts VC O s to be tte r
                                                                  unde rsta nd IC T to a chie ve the ir
         practical tips                                           m issio ns o f de live ring qua lity
         Upgrade your memory and creating an                      se rvice s m o re e ffe ctive ly.
         organisational chart
                                                                  Lasa ICT Knowledgebase
                                                                  T he se cto r le a ding IC T
         tools & applications                                     Kno wle dge ba se co nta ins o ve r
         Google's toolbelt, new Lotus office suite, Spiceworks    300 a rticle s in ja rgo n fre e pla in
         update and making movies.                                English o n a ll a spe cts o f IC T .
                                                                  Discuss the a rticle s a nd m o re
                                                                  a t the IC T C a fe .
                                                     Go to top
                                                                  Lasa Suppliers Directory
         ict news                                                 Fro m we b de signe rs to suppo rt
                                                                  co m pa nie s, use the Supplie rs
                                                                  Dire cto ry to lo ca te
         Lasa Circuit Rider Conference Report published           inde pe nde ntly ve rifie d high
         Lasa recently ran its fifth annual Circuit Rider         qua lity IC T suppo rt in yo ur
         Conference in London. Supported by IBM and CTX           a re a .

         the conference attracted over 50 voluntary sector
                                                                  UK riders email list
         ICT support and development workers who took             UKR ide rs is a discussio n gro up
         part in a varied programme of debates, breakouts         fo r circuit ride rs a nd o the rs who
         and showcase sessions. Download the report (PDF          suppo rt vo lunta ry a nd
                                                                  co m m unity se cto r te chno lo gy.
         450Kb)
                                                                  Superhighways
         Comparing mobile phone tarifs                            Supe rhighwa ys is a n IC T
         Ofcom has accredited BillMonitor, a price comparison     Suppo rt a nd De ve lo pm e nt
                                                                  So cia l Ente rprise run by a nd fo r
         service that allows consumers to get cheaper mobile
                                                                  the vo lunta ry a nd co m m unity
         phone deals. BillMonitor uses advanced statistics to     se cto r in So uth Lo ndo n, a nd
         find the best monthly mobile price plans across the      co lla bo ra te s with La sa in the
         five network operators. It is planning to increase the   pro ductio n o f this e -bulle tin.
         scope of its calculator to include pay as you go
         services as well as tariffs for virtual mobile network
         operators. Source: Ofcom

         Greenpeace Guide to Greener Electronics
         Greenpeace's latest guide criticises major PC
         manufacturers for backtracking on promises to
         reduce the hazardous materials used in their
         products. Find out more

         SMS provider waives charity text donation fees
         About 30 per cent of every text donation made to
         third sector organisations in the UK is taken in
         charges by third-party service providers and mobile
         networks. However, Win, a company that handles



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July 2009: London ICT e-bulletin                         http://lasanews.org.uk/4KS-1CP2-78GK9T W6B/cr.aspx



         texts between charities and donors has announced
         that it will waive the fee for charities and other
         not-for-profit organisations using its services.
         Source Third Sector Online

         Lasa ICT Learning Programme
         Aiming to develop Circuit Rider skills in the non-profit
         sector, Lasa's new ICT Learning Programme is now
         open for applications. Our first phase is for Circuit
         Riders both working in capacity building
         organisations and independently. More information
         and applications

         Related Knowledgebase articles:

               Reaching out through mobile
               Mobile 2.0

                                                       Go to top


         events & training
         4 August: NetSquared NetTuesday meetup More
         information and sign up You can also get a flavour of
         the event by watching videos from the previous
         meetup.

         15 September: Government ICT goes Green @
         Queen Elizabeth Conference Centre, London, SW1 -
         Key presentations directly relevant to the Greening
         Government ICT agenda and analysis of green
         issues, technologies and industry best practice.
         ÂŁ171.35 to voluntary sector delegates. Register now

         24 September: Data Protection and
         Communications for the Voluntary Sector @ NCVO,
         London N1 - Find out how to ensure your
         organisations' communications are lawful. Prices
         from ÂŁ95, more information and booking.

         29 September 2009: NCVO's Collaborative
         Working Conference 2009 @ NCVO, London, N1 -
         NCVO’s fourth annual Collaborative Working
         Conference will discuss current practice in



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July 2009: London ICT e-bulletin                      http://lasanews.org.uk/4KS-1CP2-78GK9T W6B/cr.aspx



         collaborative working across civil society
         organisations and look at new opportunities offered
         by collaboration. Prices from ÂŁ121.52 for NCVO
         members. More information and registration



         Event/training organisers - if you are planning an
         event please send us brief details so we can include
         it in the e-Bulletin by emailing
         ictbulletin@lasa.org.uk

                                                    Go to top


         funding
         Funding Central site launched
         Funding Central will provide access to thousands of
         funding and finance opportunities, plus a wealth of
         tools and resources supporting organisations to
         develop sustainable income strategies appropriate
         to their needs. Find out more

         Government Funding
         In these times of economic downturn, having the
         latest funding information can prove vital. Managed
         by the Directory of Social Change, this subscription
         services provides access to government, local
         government, regional and European funds. Find out
         more

         E-Gateway London Funders (ELF)
         ELF provides various tools and resources to help you
         fundraise. Find out more

         Discuss
         Do you use the Internet to fundraise? What
         resources do you find useful? Have you had any
         funding success after using them? Share your
         experience over on the Lasa ICT Cafe.

         Related Knowledgebase articles:

               Writing a Winning Grant Proposal




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July 2009: London ICT e-bulletin                        http://lasanews.org.uk/4KS-1CP2-78GK9T W6B/cr.aspx



               Fundraising and the Internet
               Funding for ICT
               Download: How to Cost and Fund ICT (PDF
               1.2MB

                                                      Go to top


         resources
         Lasa - Accessing and Using ICT in Lambeth
         A new report by Lasa suggests that many voluntary
         and community organisations are still failing to
         maximise their use of ICT, and are struggling to
         engage with funders and policy-makers. Download
         the report (PDF 2mb)

         CiviCRM book
         This book will help you evaluate and get to grips
         with installing and using the open source, web
         based database. Download the PDF for free.

         Telephony needs of deaf people
         Ofcom has published an independent study into the
         communications needs of people with hearing
         impairments. The study considers the extent to
         which these needs are met by existing
         telecommunications services and how new text relay
         services might deliver increased benefits. Source:
         Ofcom

         Improving Support website
         Capacitybuilders Improving Support website has
         received a soft (unofficial) launch. The new portal is
         a one-stop-shop combining information on
         Capacitybuilders various workstreams –
         Campaigning, Collaboration, ICT, etc – with visitors
         to the site able to search for information and
         resources by region or topic. Source: Improving
         Support website

         Outcomes Monitoring & ICT
         Resources from the recent conference are now
         available. Also on the Charities Evaluation website




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July 2009: London ICT e-bulletin                         http://lasanews.org.uk/4KS-1CP2-78GK9T W6B/cr.aspx



         you will see useful information relating to software,
         IT systems and how to get started. There is also a
         Using ICT to improve your Monitoring and Evaluation
         Workbook available for ÂŁ12 plus a free
         downloadable worksheet.

         Managing Technology to Meet Your Mission
         Billed as a strategic guide for non-profit leaders this
         book has been put together by NTEN, the Non Profit
         Technology Network, based in the United States.
         Find out more

         Legal:

         UK Government commits to cloud computing for
         public sector
         The Government has asked all public sector bodies
         to make future IT purchases consistent with cloud
         computing so that it can move all its digital services
         into a private, secure 'cloud' called 'G-cloud' for
         government bodies. Source: Out-Law.com

         Related Knowledgebase articles:

               Web Based Services - Tales Of the Unexpected
               Identifying Your Telephony Requirements

                                                       Go to top



         practical tips
         Each month we look at some practical tips and
         techniques to help you get the most out of using
         ICT.

         Upgrading Memory
         Applications running slow? If you think you may
         need to upgrade your PC's memory, download the
         Superhighways factsheet which explains how to
         identify what additional memory is required and then
         how to install it.

         Creating Organisational Charts




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July 2009: London ICT e-bulletin                         http://lasanews.org.uk/4KS-1CP2-78GK9T W6B/cr.aspx



         Instead of adding text boxes and lines in Word or
         Publisher, use the Organisational Chart feature in
         PowerPoint. Follow the Superhighways guide to
         produce a staff structure diagram in no time at all.

         Related Knowledgebase articles:

               ICT Equipment Replacement Strategy

                                                       Go to top



         tools & applications
         Each month we look at some handy tools to help
         you get the most out of your technology:

         Google Toolbelt
         Google’s new “show options” feature (code named
         Toolbelt) lets you restrict results to just pages from
         the past 24 hours. You can use this feature in
         combination with Google’s “site” and “link”
         operators, too. Just click "Show Options" on a
         Google search results page.

         Lotus Symphony
         IBM's free office suite is now available for download.
         Compatible with Microsoft documents, it features
         document, spreadsheet and presentation tools
         within a tabbed browser environment. Find out more

         Spiceworks 4.0 released
         Spiceworks has released the latest version of its
         popular free network inventorying and helpdesk
         tool. Download

         Windows Movie Maker
         Many people don't know that Microsoft Windows
         includes this movie editing program which can be
         accesseed via Start / All programs / Accessories. Find
         out more information about Movie Maker.

         Discuss
         As a collaborative project between Lasa and



7 of 8                                                                                 07/15/2009 10:27 AM
July 2009: London ICT e-bulletin                                                 http://lasanews.org.uk/4KS-1CP2-78GK9T W6B/cr.aspx



         Superhighways, we are using Google Docs to
         compile the London ICT e-bulletin. Are you using any
         web office tools in your organisation? What are the
         pros and cons of using them? Do you have faith in
         the cloud to store your vital documents? Discuss at
         the Lasa ICT Cafe

         Related Knowledgebase articles:

                Web Office Tools
                Sample ICT Inventory
                Documenting Your Network

                                                                              Go to top



         Co p yrig ht: This w ork is licensed under a C reative C ommons Attribution- non-commercial-NoDerivs 3.0 License

         Sub scrip tio ns: Manage your Lasa subscriptions here or stop receiving all Lasa publications and bulletins here. Please feel free
         to forw ard this bulletin to a friend, and be sure to add our from address into your address book or safe senders list to help
         guarantee delivery of our email.

         Co ntact: Lasa, Universal House, 88-94 Wentw orth Street, London, E1 7SA
         ‱ Phone 020 7426 4473 ‱ Fax 020 7427 4725
         info@lasa.org.uk or w w w .lasa.org.uk
         ‱ C ompany registration number 1794098 ‱ C harity R egistration No. 800140




8 of 8                                                                                                                      07/15/2009 10:27 AM

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July2009 London ICT ebulletin

  • 1. July 2009: London ICT e-bulletin http://lasanews.org.uk/4KS-1CP2-78GK9T W6B/cr.aspx Cannot read this email? Click here About Lasa Dear Sean, La sa is a cha rity which de live rs inno va tive se rvice s in the fie lds o f we lfa re be ne fits a dvice , IC T As someone with an interest in voluntary and (info rm a tio n a nd community sector ICT we hope you find our monthly co m m unica tio ns te chno lo gy) London ICT e-bulletin useful. Our bulletin is aimed at a nd a dvice po licy. O ur clie nts smaller voluntary and community organisations, a re m a inly fro m the vo lunta ry managers, circuit riders and accidental techies. It will se cto r a nd sta tuto ry se cto r but we a lso wo rk with so m e priva te keep you up to date with the latest news for circuit se cto r o rga nisa tio ns. riding, ICT events and training, ICT accessibility and more. You can also forward it to a colleague or Lasa publications unsubscribe at any time. La sa 's monthly London ICT e-bulletin pro vide s up to da te IC T ne ws, e ve nts, funding, Lasa Information Systems Team to o ls, tips a nd re so urce s fo r sta ff in sm a ll to m e dium -size d In this London ICT e-bulletin for July 2009: vo lunta ry o rga nisa tio ns. P ublishe d in co lla bo ra tio n with ict news Supe rhighwa ys Circuit Rider Conference report, mobile phone tariffs, Ge t La sa 's m o nthly Lo ndo n IC T greener electronics, SMS fees waived and Lasa ICT e -bulle tin by e m a il. Learning. La sa 's m a ga zine Computanews pro vide s stra ight-fo rwa rd, cle a r events & training info rm a tio n o n the use o f IC T NetSquared NetTuesday meetup, Government green fo r sta ff in sm a ll to ICT, Data Protection and Collaborative Working m e dium -size d vo lunta ry events. o rga nisa tio ns. Ge t C o m puta ne ws by e m a il funding Funding Central and government funding websites C o m puta ne ws is publishe d and fundraising tools. qua rte rly a s a fre e Acro ba t pdf file do wnlo a d a t www.la sa .o rg.uk /co m puta ne ws resources ICT in Lambeth, CiviCRM book, telephony for the ICT support in your area deaf, improving support, outcomes monitoring, new managing technology book and legal issues around London ICT Champion T he Lo ndo n R e gio na l IC T 1 of 8 07/15/2009 10:27 AM
  • 2. July 2009: London ICT e-bulletin http://lasanews.org.uk/4KS-1CP2-78GK9T W6B/cr.aspx the cloud. C ha m pio n suppo rts VC O s to be tte r unde rsta nd IC T to a chie ve the ir practical tips m issio ns o f de live ring qua lity Upgrade your memory and creating an se rvice s m o re e ffe ctive ly. organisational chart Lasa ICT Knowledgebase T he se cto r le a ding IC T tools & applications Kno wle dge ba se co nta ins o ve r Google's toolbelt, new Lotus office suite, Spiceworks 300 a rticle s in ja rgo n fre e pla in update and making movies. English o n a ll a spe cts o f IC T . Discuss the a rticle s a nd m o re a t the IC T C a fe . Go to top Lasa Suppliers Directory ict news Fro m we b de signe rs to suppo rt co m pa nie s, use the Supplie rs Dire cto ry to lo ca te Lasa Circuit Rider Conference Report published inde pe nde ntly ve rifie d high Lasa recently ran its fifth annual Circuit Rider qua lity IC T suppo rt in yo ur Conference in London. Supported by IBM and CTX a re a . the conference attracted over 50 voluntary sector UK riders email list ICT support and development workers who took UKR ide rs is a discussio n gro up part in a varied programme of debates, breakouts fo r circuit ride rs a nd o the rs who and showcase sessions. Download the report (PDF suppo rt vo lunta ry a nd co m m unity se cto r te chno lo gy. 450Kb) Superhighways Comparing mobile phone tarifs Supe rhighwa ys is a n IC T Ofcom has accredited BillMonitor, a price comparison Suppo rt a nd De ve lo pm e nt So cia l Ente rprise run by a nd fo r service that allows consumers to get cheaper mobile the vo lunta ry a nd co m m unity phone deals. BillMonitor uses advanced statistics to se cto r in So uth Lo ndo n, a nd find the best monthly mobile price plans across the co lla bo ra te s with La sa in the five network operators. It is planning to increase the pro ductio n o f this e -bulle tin. scope of its calculator to include pay as you go services as well as tariffs for virtual mobile network operators. Source: Ofcom Greenpeace Guide to Greener Electronics Greenpeace's latest guide criticises major PC manufacturers for backtracking on promises to reduce the hazardous materials used in their products. Find out more SMS provider waives charity text donation fees About 30 per cent of every text donation made to third sector organisations in the UK is taken in charges by third-party service providers and mobile networks. However, Win, a company that handles 2 of 8 07/15/2009 10:27 AM
  • 3. July 2009: London ICT e-bulletin http://lasanews.org.uk/4KS-1CP2-78GK9T W6B/cr.aspx texts between charities and donors has announced that it will waive the fee for charities and other not-for-profit organisations using its services. Source Third Sector Online Lasa ICT Learning Programme Aiming to develop Circuit Rider skills in the non-profit sector, Lasa's new ICT Learning Programme is now open for applications. Our first phase is for Circuit Riders both working in capacity building organisations and independently. More information and applications Related Knowledgebase articles: Reaching out through mobile Mobile 2.0 Go to top events & training 4 August: NetSquared NetTuesday meetup More information and sign up You can also get a flavour of the event by watching videos from the previous meetup. 15 September: Government ICT goes Green @ Queen Elizabeth Conference Centre, London, SW1 - Key presentations directly relevant to the Greening Government ICT agenda and analysis of green issues, technologies and industry best practice. ÂŁ171.35 to voluntary sector delegates. Register now 24 September: Data Protection and Communications for the Voluntary Sector @ NCVO, London N1 - Find out how to ensure your organisations' communications are lawful. Prices from ÂŁ95, more information and booking. 29 September 2009: NCVO's Collaborative Working Conference 2009 @ NCVO, London, N1 - NCVO’s fourth annual Collaborative Working Conference will discuss current practice in 3 of 8 07/15/2009 10:27 AM
  • 4. July 2009: London ICT e-bulletin http://lasanews.org.uk/4KS-1CP2-78GK9T W6B/cr.aspx collaborative working across civil society organisations and look at new opportunities offered by collaboration. Prices from ÂŁ121.52 for NCVO members. More information and registration Event/training organisers - if you are planning an event please send us brief details so we can include it in the e-Bulletin by emailing ictbulletin@lasa.org.uk Go to top funding Funding Central site launched Funding Central will provide access to thousands of funding and finance opportunities, plus a wealth of tools and resources supporting organisations to develop sustainable income strategies appropriate to their needs. Find out more Government Funding In these times of economic downturn, having the latest funding information can prove vital. Managed by the Directory of Social Change, this subscription services provides access to government, local government, regional and European funds. Find out more E-Gateway London Funders (ELF) ELF provides various tools and resources to help you fundraise. Find out more Discuss Do you use the Internet to fundraise? What resources do you find useful? Have you had any funding success after using them? Share your experience over on the Lasa ICT Cafe. Related Knowledgebase articles: Writing a Winning Grant Proposal 4 of 8 07/15/2009 10:27 AM
  • 5. July 2009: London ICT e-bulletin http://lasanews.org.uk/4KS-1CP2-78GK9T W6B/cr.aspx Fundraising and the Internet Funding for ICT Download: How to Cost and Fund ICT (PDF 1.2MB Go to top resources Lasa - Accessing and Using ICT in Lambeth A new report by Lasa suggests that many voluntary and community organisations are still failing to maximise their use of ICT, and are struggling to engage with funders and policy-makers. Download the report (PDF 2mb) CiviCRM book This book will help you evaluate and get to grips with installing and using the open source, web based database. Download the PDF for free. Telephony needs of deaf people Ofcom has published an independent study into the communications needs of people with hearing impairments. The study considers the extent to which these needs are met by existing telecommunications services and how new text relay services might deliver increased benefits. Source: Ofcom Improving Support website Capacitybuilders Improving Support website has received a soft (unofficial) launch. The new portal is a one-stop-shop combining information on Capacitybuilders various workstreams – Campaigning, Collaboration, ICT, etc – with visitors to the site able to search for information and resources by region or topic. Source: Improving Support website Outcomes Monitoring & ICT Resources from the recent conference are now available. Also on the Charities Evaluation website 5 of 8 07/15/2009 10:27 AM
  • 6. July 2009: London ICT e-bulletin http://lasanews.org.uk/4KS-1CP2-78GK9T W6B/cr.aspx you will see useful information relating to software, IT systems and how to get started. There is also a Using ICT to improve your Monitoring and Evaluation Workbook available for ÂŁ12 plus a free downloadable worksheet. Managing Technology to Meet Your Mission Billed as a strategic guide for non-profit leaders this book has been put together by NTEN, the Non Profit Technology Network, based in the United States. Find out more Legal: UK Government commits to cloud computing for public sector The Government has asked all public sector bodies to make future IT purchases consistent with cloud computing so that it can move all its digital services into a private, secure 'cloud' called 'G-cloud' for government bodies. Source: Out-Law.com Related Knowledgebase articles: Web Based Services - Tales Of the Unexpected Identifying Your Telephony Requirements Go to top practical tips Each month we look at some practical tips and techniques to help you get the most out of using ICT. Upgrading Memory Applications running slow? If you think you may need to upgrade your PC's memory, download the Superhighways factsheet which explains how to identify what additional memory is required and then how to install it. Creating Organisational Charts 6 of 8 07/15/2009 10:27 AM
  • 7. July 2009: London ICT e-bulletin http://lasanews.org.uk/4KS-1CP2-78GK9T W6B/cr.aspx Instead of adding text boxes and lines in Word or Publisher, use the Organisational Chart feature in PowerPoint. Follow the Superhighways guide to produce a staff structure diagram in no time at all. Related Knowledgebase articles: ICT Equipment Replacement Strategy Go to top tools & applications Each month we look at some handy tools to help you get the most out of your technology: Google Toolbelt Google’s new “show options” feature (code named Toolbelt) lets you restrict results to just pages from the past 24 hours. You can use this feature in combination with Google’s “site” and “link” operators, too. Just click "Show Options" on a Google search results page. Lotus Symphony IBM's free office suite is now available for download. Compatible with Microsoft documents, it features document, spreadsheet and presentation tools within a tabbed browser environment. Find out more Spiceworks 4.0 released Spiceworks has released the latest version of its popular free network inventorying and helpdesk tool. Download Windows Movie Maker Many people don't know that Microsoft Windows includes this movie editing program which can be accesseed via Start / All programs / Accessories. Find out more information about Movie Maker. Discuss As a collaborative project between Lasa and 7 of 8 07/15/2009 10:27 AM
  • 8. July 2009: London ICT e-bulletin http://lasanews.org.uk/4KS-1CP2-78GK9T W6B/cr.aspx Superhighways, we are using Google Docs to compile the London ICT e-bulletin. Are you using any web office tools in your organisation? What are the pros and cons of using them? Do you have faith in the cloud to store your vital documents? Discuss at the Lasa ICT Cafe Related Knowledgebase articles: Web Office Tools Sample ICT Inventory Documenting Your Network Go to top Co p yrig ht: This w ork is licensed under a C reative C ommons Attribution- non-commercial-NoDerivs 3.0 License Sub scrip tio ns: Manage your Lasa subscriptions here or stop receiving all Lasa publications and bulletins here. Please feel free to forw ard this bulletin to a friend, and be sure to add our from address into your address book or safe senders list to help guarantee delivery of our email. Co ntact: Lasa, Universal House, 88-94 Wentw orth Street, London, E1 7SA ‱ Phone 020 7426 4473 ‱ Fax 020 7427 4725 info@lasa.org.uk or w w w .lasa.org.uk ‱ C ompany registration number 1794098 ‱ C harity R egistration No. 800140 8 of 8 07/15/2009 10:27 AM