This document summarizes an interaction designer's presentation on engagement and workshop facilitation. The designer has over 5 years of experience, including in e-commerce and now e-learning. He advocates getting people from different departments involved in workshops to solve problems and focus on the user perspective, which benefits the designer, participants, and company culture. The designer concludes by offering his contact information and logo.

1. ENGAGEMENT
IN INTERACTION
DESIGNER WORK
Michał Aleksander
Interaction Designer
Pearson English Technologies

2. My context?
Over 5 years experience as a
designer
At the beginning: e-commerce
Now: e-learning
Working in Scrum
I love workshops
I am interested in Engagement
Pearson English Technologies

3. Engagement
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4. What is Engagement?
Activity Curiosity
Ingeniousness Initiative
Enthusiasm
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Productivity
Participation Cooperation

5. Engagement = people
Pearson English Technologies

6. Pearson English Technologies
You’re a designer and you’ve g02ot
something to design
Example

7. You’ve got all information needed
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Business requirements
Quality data
Quantity data
User context
Skills and your workflow

8. and you’re presenting your work…
I saw something
interesting on
competitors site
I would put that on
the bottom
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Have you got another
version?
This is technically
impossible on our
I imagined that in a platform
different way…

9. Everyone want to
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be a product
designer

10. We shouldn’t stay in our design silo
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02
there's no fun up there alone

11. We are all excited when we do something 02
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creative

12. Pearson English Technologies
02
We can all create User
Experience

13. Pearson English Technologies
Let’s use it

14. 1 Invite people from different
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departments
- dealing with software
- responsible for content
- product owners
(max 10-12 people)

15. 2 Divide workshop into 3 pieces
I. Introduce the project as a problem to be solved
II. Focus on User point of view (contextual
protopersonas, empathy maps)
III. Initiate discussion and end with group sketching
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16. 3 Moderate discussion
- don’t be closed, be open for different ideas
- pay attention to people who are withdrawn, try to
engage them
- show them data about users when they need it
(but don’t try to sale your vision)
- make notes and be focused on insights
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17. Pearson English Technologies
Benefits?

18. For you: great material before real
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prototyping

19. Pearson English Technologies
For workshop attenders:
engagement and being a part of a
product

20. For your company: good start to
create UCD culture and to learn
people how to think about users
Pearson English Technologies

21. Thank you!
@michalexande
michal@makesome.mobi
logo