A Systar Fact Sheet

1. Business Activity Monitoring
by Systar
Process Performance for ACH
The Challenge No Surprises
Automated Clearing House (ACH) origination is a high-volume, When it comes to ACH payments procesing, surprises are rarely
low-margin business for financial institutions. ACH processing must pleasant. The Process Performance for ACH application enables
meet settlement deadlines, customer commitments and regulatory operations supervisors and managers to stay in control by proac-
requirements under tight cost constraints. Even with high levels of tively eliminating surprises about work volume, missing work, and
straight-through processing, a few operational hiccups can erase failure volume.
months of profitability.
• Work volume – Utilize dynamic baselining to know whether today
As a result, efficient and consistent operational performance is vital will be a busy day in terms of volume and proactively move items
in this fast-pace environment. Operations Management needs to into earlier processing windows, reassign staff, or drop in an extra
know whether all work items will be processed on time and correctly processing window to ensure that everything gets to the clearing
for each cycle while ensuring that returns are minimized and nothing house on time.
in-process is missing or stuck. Too often, they lack the comprehen-
• Missing work – Detect when files from key clients have not ar-
sive performance visibility required to mitigate operational risks.
rived as expected and proactively reach out to them. Information
generated from dynamic baselines could indicate an issue at the
The Solution
sending corporates and early detection can reduce processing time
Systar’s Process Performance for ACH is a Business Activity pressure and improve customer service.
Monitoring application that enables banks to proactively identify
and resolve ACH process and quality issues before business and
customer impact. It constantly monitors the ACH payment process
to deliver a real-time picture of operational performance, important
trends and emerging risks.
The application provides end-to-end tracking of every ACH file and
batch along with predictive analytics to deliver real-time situational
awareness. With it, ACH Operations personnel have real-time
answers to important questions such as:
• Is the volume of today’s work higher than normal?
• Have we received work from important clients?
• Is the failure volume unusually high today?
• Is work piling up in any manual queues or steps?
Systar’s Process Performance for ACH application enables banks to
• Will all payments received on-time today be processed
proactively identify and resolve preprocessing file failures before business
before cut-off? or customer impact.
www.Systar.com
M A N A GE WITH VISION

2. • Failure volume – Gain early warning of • Stuck – Work moves through multiple pro- About Systar
unusually high return volumes to uncover cess steps before being sent to a clearing
Over 180 clients worldwide, including 10
quality issues and speed resolution. Also and settlement network. It can get held up
of the world’s 15 largest banks, rely on
ascertain unusually high failures in prepro- in these steps which puts the timely execu-
Systar’s performance management
cessing to proactively identify clients send- tion of transactions at risk. This dashboard software to maximize the efficiency of
ing poor quality files, and track cancelled eliminates that risk by showing any work their business operations and IT infra-
and replacement files. that has remained in a step longer than structure. Systar is widely regarded as
normal while providing related details. the leading provider of Business Activity
Monitoring (BAM) solutions and offers
Efficient Operations
The application delivers end-to-end perfor- innovative capacity management
In addition to eliminating surprises, the mance monitoring of the ACH processing software for both physical and virtual
server environments. Systar is listed
Process Performance for ACH application environment in real time, all the time. Its
on the NYSE Euronext Paris Stock
helps ensure the efficient operations that intuitive dashboards provide the visibility
Exchange (ISIN: FR0000052854-SAR),
are required to keep pace with ever-in- Operations Management needs to mitigate and has offices in North America and
creasing volumes. By tracking processing risks and stay in control. The application Europe. More information about Systar
performance from end to end, the applica- includes alerts for critical situations and is available at www.systar.com
tion provides real-time situational aware- FedEx-style tracking of every ACH payment.
ness and the ability to proactively address
Banks that have deployed Systar’s real-
emerging issues. The application has three
time performance monitoring applications
dashboards specifically focused on main-
report results such as: 50% to 80% reduc-
taining efficient operations:
tion in Severity 1 incidents, 95% faster
• Deadline – There are several processing detection of alert conditions, and 80%
United States
windows during the day and the final one is improvement in issue resolution times. 8618 Westwood Center Dr.
critical. Throughout the day, this dashboard Suite 240
For more information on Systar’s Process Vienna, VA 22182
shows the length of time required to com- Tel: +1 703-556-8400
Performance for ACH application please Fax: +1 703-556-8430
plete each processing window and the risk
contact your nearest Systar office or visit Email: info@systar.com
of any payments missing the last cut-off.
www.Systar.com.
• Piling Up – Manual processing steps typi- France
171 bureaux de la Colline
cally cause the greatest risk to profitability 92213 Saint-Cloud Cedex
Tel: +33 (0) 1 49 11 45 00
and are unavoidable even in ACH environ-
Fax: +33 (0) 1 49 11 45 45
ments with extremely high STP rates. This Email: info-fr@systar.com
dashboard shows where work is piling up
in an automated or manual step leading United Kingdom
Ground Floor Left
to greater queue depth than expected. It 3 Dyer’s Buildings
provides centralized information on how London EC1N 2JT
Tel: +44 (0) 2072 692 799
many steps are in a normal, warning, or Fax: +44 (0) 2072 429 400
critical state. Email: info-uk@systar.com
Spain
Tel: +34 91 701 03 35
Email: info-es@systar.com
Germany
Tel: +49 211 598 8520
Email: info-de@systar.com
Systar, BusinessBridge, OmniVision, BusinessVision, ServiceVision, WideVision and Systar’s logo
www.Systar.com are registered trademarks of Systar. All other brand names, product names and trademarks are the
property of their respective owners. Copyright 2012.
M A N A GE WITH VISION