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Mobile TechnologyEmerging Trends: Banking and Financial Services,[object Object],Vishal Jain,[object Object],Version 01a, 17 March 2010,[object Object],Presented at the Indian Business Chamber of Luxembourg,[object Object]
Personal Banking as we know,[object Object],Source: www.cartoonstock.comCopyright ,[object Object]
Mobile Managing your Money and More,[object Object],Bob's.ppt,[object Object],http://www.geocities.com/bkip20002/index.html,[object Object],Copyright 2002,[object Object],-All Rights Reserved-,[object Object],FasterCard,[object Object],0800 424000 77870,[object Object],Ekaf Eman,[object Object],Exp: 12 09,[object Object],Bob's.ppt,[object Object],http://www.geocities.com/bkip20002/index.html,[object Object],Graphics by Bob,[object Object],http://home.att.net/~kip20002/,[object Object],1,[object Object],2,[object Object],3,[object Object],4,[object Object],5,[object Object],6,[object Object],7,[object Object],8,[object Object],9,[object Object],*,[object Object],0,[object Object],#,[object Object],Stock tips, news feeds, balance alert,[object Object],Trade confirmation, portfolio enquiry,[object Object],Transaction alert,[object Object],Bill reminder, pay bills, transfer funds,[object Object],Buy grocery, pay using your phone,[object Object],All body senses,[object Object],isee,[object Object],ihear,[object Object],Ismell,[object Object],itouch,[object Object],Italk,[object Object],Book your ticket, travel with a bar coded ticket on phone,[object Object]
Forecasts,[object Object],Juniper Research,[object Object],Frost & Sullivan,[object Object],KPMG,[object Object],GSMA,[object Object],2011,[object Object],Mobile Money Transfer Market,[object Object],$21 Billion,[object Object],2012,[object Object],Mobile Money Market,[object Object],$5+ Billion,[object Object],2014,[object Object],Mobile Money Transfer Market,[object Object],$65 Billion,[object Object],2013,[object Object],Mobile Money Market (Western Europe),[object Object],€4-5 Billion,[object Object],ABI Research,[object Object],Juniper Research,[object Object],GSMA & EDC,[object Object],Gartner,[object Object],2011,[object Object],Mobile Payments,[object Object],103.9 Million users,[object Object],2015,[object Object],Mobile Wallets,[object Object],1.4 Billion users,[object Object],2011,[object Object],Mobile Banking,[object Object],816 Million users,[object Object],37 Billion transactions,[object Object],2015,[object Object],Mobile Commerce,[object Object],$119 Billion,[object Object],Source: Edgar, Dunn & Company,[object Object]
The imperative,[object Object],Source: TowerGroup,[object Object],Source: ITU,[object Object],[object Object]
Forrester - By 2014, nearly 40% of consumers in Western Europe will be tapping into the web via their mobile phone
ITU - the number of mobile cellular subscriptions globally to reach five billion this year
IDC - world's mobile worker population will pass the one billion mark this year and grow to nearly 1.2 billion people - more than a third of the world's workforce - by 2013
Eurostat – around 30% of women and 35% of men in the EU region used the internet banking  (exception being Nordic, Lux and Estonia – 65%+ users)
IMS Research - Smartphone shipment growth is expected to accelerate in the future at a CAGR of 24.5% between 2010 and 2015Source: Eurostat, 2008,[object Object]
So what is mobile technology in banking and financial services,[object Object],Banking,[object Object],---BANK---,[object Object],Are you sure you want to transfer USD 50 to Navin? Send TPIN to confirm,[object Object],Payments,[object Object],Commerce,[object Object]
Why is mobile technology different,[object Object]
Does it stick together,[object Object],Merchant,[object Object],SMS,[object Object],Telecom Operator,[object Object],Mobile Application Platform,[object Object],App,[object Object],Bank,[object Object],Browser,[object Object],Financial Institution,[object Object],NFC,[object Object],Government,[object Object]
Are we ready,[object Object],Cross Industry Partnership,[object Object],Mature technology,[object Object],Consumer Attention,[object Object],Affordable Data Plans,[object Object],Banking,[object Object],Adoption,[object Object],Mobile,[object Object],Mass Scale,[object Object],Tight Capital,[object Object],Monetisation on existing infrastructure,[object Object],Clarity of regulations,[object Object],Legacy Infrastructure,[object Object],AML/KYC Concerns,[object Object]

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Mobile Banking Emerging Trends

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  • 3.
  • 4.
  • 5.
  • 6. Forrester - By 2014, nearly 40% of consumers in Western Europe will be tapping into the web via their mobile phone
  • 7. ITU - the number of mobile cellular subscriptions globally to reach five billion this year
  • 8. IDC - world's mobile worker population will pass the one billion mark this year and grow to nearly 1.2 billion people - more than a third of the world's workforce - by 2013
  • 9. Eurostat – around 30% of women and 35% of men in the EU region used the internet banking (exception being Nordic, Lux and Estonia – 65%+ users)
  • 10.
  • 11.
  • 12.
  • 13.
  • 14.
  • 15.
  • 16.
  • 17.
  • 18.
  • 23. Cost of delivery
  • 25. Cost of delivery
  • 27.
  • 28.
  • 29. 10 years of experience in mobile deployment for banking and financial services
  • 30. Bank.Companion – Zylog’s proprietary end to end mobile platform available in North America, Europe and Asia
  • 31. Live in 40 Banks and Financial Institutions, 10+ government establishments, 10+ media houses, 20+ large enterprises, 10 telecom operators
  • 32. Exclusive partner of Dubai e-government for Wireless Enabling of all the Government Departments in the UAE
  • 33. Working with the top 3 banks in our installed markets
  • 34.

Hinweis der Redaktion

  1. How banks have changed over the yearsBranch bankingATMOnline bankingCall centerThe reasons for this have been cost, customer retention, customer satisfaction. Why they have not yet achieved all these so far is infrastructure, regulatory concerns, wrong way of understanding the customer, late technology adoption and general reluctance to their traditional way of working
  2. Anecdote of alert before filling the gas or maybe an alert that you have to fill the gas. Mobile will touch and every part of lives. It would be an extension to our senses.
  3. GSMA - estimates Mobile Money to be a $5+ Billion opportunity by 2012Frost & Sullivan – The mobile money market in Western Europe is forecast to increase to € 4-5 billion by 2013ABI Research – predicting that in 2015, $119bn worth of goods and services will be purchased via a mobile phone. In Japan, which has one of the most vibrant mobile markets, mobile commerce "exceeded $10 billion" in 2009Juniper Research - the number of consumers accessing banking services and products via their mobile phones will reach 816 million by 2011, a tenfold increase on the number using such services in 2007, Annual number of global mobile banking transactions will rise from 2.7 billion in 2007 to 37 billion by 2011, as a greater number of services are deployed worldwideKPMG - The global mobile money transfer market could grow to $21 billion by 2011Juniper Research – The international mobile money transfer market will be worth in excess of $65 billion by 2014 driven principally from migrant workers based in developed countriesGartner - mobile payment is a service at an early stage with an expected 32.9 million users worldwide in 2008, growing to 103.9 million users in 2011Edgar, Dunn & Company GSMA Research - mobile wallets are expected to be used by over 600 million people by 2011, rising to 1.4 billion in 2015M-commerce might leapfrog e-commerce in time to come. We are already seeing a lot of moves from retailers themselves. This includes a plain vanilla app store to integrating the whole back end store ordering process, to instore merchandise pricing to ordering them through the phone.A classic example is an app that allows you to prepare your store buy wishlist and than when you visit the store, it guides you on where those items are kept. By the time you check out it already builds the invoice and you can pay through your phone itself.In mobile payments the dominant method currently is SMS however with increasing adoption of NFC this will gain traction. Asia pac has taken mobile payments while US and EU already have established infrastructure however with new and emerging technologies and involvement of existing players this will gain adoption in US and EU as well
  4. Population, mobile penetration, mobile worker population
  5. Fairly experimented across the globe since last 10+ years. Now it covers a broad spectrum of all the personal financial services that are possible through other direct channels. Mobile phones using NFC have also enable mobile walletSome apps and add-ons are available for credit card paymentsBar code technology for coupons, tickets, shopping, vouchersAll sectors can be covered
  6. Unlike pc’s where the Windows OS and mac ruled the mobile landscape is littered with multiple platforms having their own advantages and disadvantages. This requires a mobile banking playerTo either target one specific user group develop compatible technology for all this kind of technology landscapeVarying operator standards, bandwidth, regulations etc
  7. Whether a platform can bring together all these set of services. Universality on both sides. Rapid changes in technology
  8. Infrastructure – why would somebody kill the golden gooseMature technology – security is mature enough and same as internet banking
  9. Banxafe, a service of the Belgian Banksys company plans on implementing payment by mobile. Banxafe works together with the big Belgian mobile operators (like Base, Mobistar and Proximus). This systems allows you to pay your coffee or even buy a car with a few simple taps on your mobile.All these infrastructure players are important for the success of mobile banking, payments and commerce strategy
  10. What demands what
  11. Local or global in scope, Zylog Systems Limited is your technology partner. We are ready to empower your company to emerge from economic challenges and evolve as an industry leader with reliable, caring, and experienced support professionals. Contact us right away to find out how we can apply our services to meet your needs.