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Good manners and etiquette

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Manners and etiquette imh
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Good manners and etiquette

  1. 1. MANNERS AND ETIQUETTE
  2. 2. WHAT ARE MANNERS  Way of behaving / acting in public  Correct way of behaving in society  Person’s way of behaving towards others
  3. 3. Why practice good manners? You are more confident knowing what to do. When you use good manners: You feel comfortable interacting with others. You show respect for others. You are more relaxed in any situation.
  4. 4. TYPES OF MANNERS  Table manners  corporate manners  Eating manners  Wedding manners  Sitting manners  Meeting manners  Telephone manners  Social manners
  5. 5. Table manners The way you eat your food, or the socially acceptable way to eat your food, especially when eating a meal with others.
  6. 6. TOP TEN TABLE MANNERS 1.Chew with your mouth closed. 2.Keep your smartphone off the table and set to silent or vibrate. Wait to check calls and texts until you are finished with the meal and away from the table. 3.Hold utensils correctly. Don’t use your fork or spoon like a shovel or stab your food. 4.Wash up and come to the table clean. Don’t groom or attend to hygiene at the table. 5.Remember to use your napkin. 6.Wait until you’re done chewing to sip or swallow a drink. 7.Pace yourself with fellow diners. Cut only one piece of food at a time. 8.Avoid slouching and don’t place your elbows on the table while eating (though it is okay to prop your elbows on the table while conversing between courses, and always has been, even in Emily’s day). 9.Instead of reaching across the table for something, ask for it to be passed to you. 10.Bring your best self to the meal. Take part in the dinner conversation.
  7. 7. Eating utensils are used from the outside in or follow your host
  8. 8. Sitting manners : -  the first lady of good manners- talks about the art of sitting gracefully. Her advice: a woman should never cross her legs or sit with legs wide open. The perfect pose is a cross between sitting in an easy yet dignified pose. When sitting in a formal meeting or party, men/women should sit with an erect posture and with poise.  Do: Sit erect in the middle of the chair with legs in chair with legs in a 90 degree with a gap of 6-7 gap of 6-7 inches between one's feet or slightly or slightly sideways in the corner of a sofa.
  9. 9.  First, we've got the non-crossed-legs positions. It's either the knees close together or spread out. The legs themselves are 2-10 inches apart – and it's not comfortable and isn't recommended for how men should sit.  This position doesn't necessarily “hide” your manhood – but the thighs still put pressure on it. That's why it's natural for grown men NOT to keep their knees close together while seated. If you ever tried it, you'd catch yourself feeling tight and wanting to spread your legs.  Science points out that sitting with the knees together is physiologically easier for women. The female pelvis has an overall greater width than its male counterpart. And the angle of the female femoral neck isn't as large as the male one.
  10. 10. WHAT IS TELEPHONE ETIQUETTE?  The way in which someone perceives their first interaction with an individual or an employee is extremely important. Telephone conversations are a preferred method of business communication because it’s personal and serves as an opportunity to create a good first impression of the organization.  Phone etiquette is a way for you to showcase your manners and properly represent yourself or your business to others. Positive interactions create lasting impressions that are instrumental to business success. Telephone etiquette consists of active listening skills, choice of words and tone of voice.  Here are some telephone etiquette examples that show the difference your telephone manners make:  We often use a friendly greeting to introduce ourselves or our businesses. We convey enthusiasm through our words  We adopt a confident and professional tone when interviewing for jobs.
  11. 11. IMPORTANCE OF BASIC TELEPHONE ETIQUETTE  Before we explore ways to improve our telephone manners, let’s look at the importance of proper phone etiquette: • It reflects professionalism and appropriate conduct • It helps influence others and create positive impressions • It helps build interpersonal relationships by establishing trust and loyalty
  12. 12. Corporate Etiquette “You never get a second chance to make the first impression”
  13. 13. IMPORTANT CORPORATE ETIQUETTES: -  Be Punctual  Be Well Dressed  Meetings  Work Task Update  Respect Your Colleagues & Co-Workers  Acknowledge Feedback  Be Busy  Don’t Gossip  Company Assets  Keep Your Work Station Tidy
  14. 14. WHAT IS SOCIAL ETIQUETTE? Social etiquette influences how others perceive and treat you. It can help you create lasting impressions that establish trust and reliance. Practicing good social manners not only help you build lifelong relationships; it also helps you create fruitful opportunities. Let’s look at some real-life social etiquette examples to understand the concept better.  Remembering people’s names and making them feel good  Saying ‘sorry’ or ‘excuse me’ immediately after sneezing  Using ‘thank you’ and ‘sorry’ when a situation calls for it  Saying ‘excuse me’ while navigating your way through a crowd  Holding the door for somebody standing in front of or behind you
  15. 15. Top 10 social Etiquette  1. Address elders as “Sir” or “Ma’am”  2. It’s never too late for an apology  3. Avoid using Phone/Laptop – Bussiness Etiquettes  4. Make Eye Contact While Talking  5. A handshake with the smile  6. Always Give credits / Appreciation  7. Be Punctual- Sign Of Success  8. Keep Calm Your Angle  9. Accept your Flaws  10. Thank Others
  16. 16. What is business meeting etiquette  Business meeting etiquette refers to the standard of behavior expected in the workplace during meetings. Meeting etiquette, like regular business etiquette, encourages attendees to behave professionally and respectfully. Business meeting etiquette includes behavior like being on time, listening without interrupting, not having your phone out and being prepared. Business meeting etiquette can change somewhat depending on the situation. For example, for a more formal meeting in the office, it's considerate to provide an agenda. This isn't necessary for a more casual business meeting over dinner.
  17. 17. Meeting Etiquette Rules  Follow these common rules for proper meeting etiquette: • Be punctual. • Come prepared. • Dress professionally. • Speak loud enough. • Actively listen and participate. • Take turns speaking. • Follow the agenda. • Ask questions at the appropriate time. • Be attentive to your body language. • Put away technology. • Eat and drink appropriately.
  18. 18. Thank you QUESTIONS?

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