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1. presents

2. 5TIPS FOR A BETTER DEVELOPING CUSTOMER SUPPORT SOCIAL

3. How easy is it today to get CUSTOMER SUPPORT?

4. EASY… Digitally

5. No matter where customers are, your company is just one press away. CUSTOMER REPRESENTATIVE

6. This is possible because of social media’s real time customer support channel and these customers are now able to the conversations. CONTROL

7. Control here refers to the ease and increased frequency of customers using . SOCIAL MEDIA

8. In the company’s part, it is a chance to constantly engage withcustomers and continually them. SATISFY

9. SATISFACTION is the objective.

10. A customer can either be someone who just expresses his/her and THOUGHTS OPINIONS

11. Or someone who is not likely to be happy about a company since he/she uses social media for COMPLAINING.

12. Regardless of the latter, both of them give you more reasons in a better social customer support DEVELOPING

13. FIVETIPS so here are for social customer service success

14. SOCIAL INFLUENCE Is Not The Only Basis

15. INFLUENTIAL INFLUENTIAL After seeing someone who is very pouring out negative messages about your company, After seeing someone who is very pouring out negative messages about your company,

16. FOCUS would you most of your attention to that customer?

17. NOT REALLY. He or she may not be as loyal as someone who is not so influential.

18. DON’T Therefore, fully focus your attention to a customer just because of influence.

19. REAL GoWith Time

20. A lot of real-time data flows through the stream of social media every SECOND

21. GREATTOOL You should have a that can’t miss a single data for you to respond.

22. NO. 1 That is rule in social media marketing for an effective customer support…

23. LISTENING

24. CENTRALIZED Have a CUSTOMER DATA

25. Any customer data that is handled by someone else in the company should not be confined to a specific representative. PRIVATELY

26. WAITING Customers are not into because the co-representative is not available.

27. TRACK Your system must allow you to the issues and give the appropriate response the other co-representative would.

28. COOPERATION Intra-

29. SOCIAL SUPPORT Actually it’s also great to have a internally and that means the employee can handle any customer inquiries.

30. In each part of the business, a socially-oriented company will also make traditional customer support equally . SATISFYING

31. LEGAL Matters

32. REGULATIONS tell us what is right and wrong to say in customer support.

33. SENSITIVE INFORMATION There are times when customer service requires you to get such as birth date and any other private numbers.

34. CORRESPONDENCE Make sure other people see it happening but the is only viewable or heard by the representative and the customer, such as transactions on phone and email.

35. Establish your CUSTOMER-ORIENTED REPUTATION.

37. Everybody in the company should be SOCIAL

38. To know more aboutSOCIALCUSTOMER SUPPORT Visit out site: http://www.virtualassistant.org or Click our logo below to check out our other videos

39. RESOURCES IMAGES http://www.thewallpapers.org/photo/23180/Female-Robot.jpg http://larosacanina.files.wordpress.com/2010/12/theater-masks.jpg http://sunsetcardealer.com/images/customer-service.jpg http://www.agrcustomerservice.com/Stock%20Photos/bigstockphoto_Customer_Services_Representati_5187412.jpg http://www.mindcontrol.se/wp-content/uploads/2010/08/mind_control_brain_implant.bmp http://i1.expansys.com/img/b/195692/iiyama-b2712hds-b1-27-dvi-hdmi-tft-monitor.jpg http://cdn.sheknows.com/articles/healthy_gossip.jpg http://www.visualphotos.com/photo/2x3903917/man_raising_eyebrow_fan2035165.jpg http://static4.depositphotos.com/1006463/335/i/950/depositphotos_3357128-3d-man-and-a-wrench-isolated-on-white.jpg http://becomeabetterfather.com/wp-content/uploads/2011/05/shutterstock_13996042.jpg http://static5.depositphotos.com/1000147/489/i/950/depositphotos_4899322-Business-man-waiting-for-a-phone-call.jpg http://www.09mnnidr.com/images/cooperation.jpg http://us.123rf.com/400wm/400/400/LuMaxArt2D/LuMaxArt2D0903/LuMaxArt2D090300239/4412288-golden-police-officer-blowing-whistle.jpg http://colonalibrary.com/legal%20gavel.jpg CONTENTS http://mashable.com/2010/11/03/improve-social-customer-service http://virtual-assistant-org.blogspot.com/2011/05/5-tips-for-developing-better-social.html

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