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Talent Management and Retention

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Talent Management and Retention

  1. 1. © FIRSTSOURCE 2022 | CONFIDENTIAL I 8 December 2022 | 1 OurEngagementFramework 01 – ORIENT & ENABLE • Induction and Onboarding • Batch visits and connect sessions by leadership team • Early engagement – Batch Adoption for every batch that joins 02 – CONNECT • Skips, Townhalls, Top Talent connects, 1-on-1 connects, Employee Advisory Council • Employee surveys and pulse checks 03 – REWARDS & RECOGNITION • Regular R and R events • Exciting Reward programs • Quarter/Annual awards 04 – LEARNING & DEVELOPMENT • FirstLearn– Online skill and competence development for all • Goal setting, Performance reviews and Annual appraisals 05 – SHAPING CAREERS • “Rise” people leader development program • Wings Within - Career Progression • Talent Management & Succession planning 06 – ENGAGEMENT • Volunteering Opportunities • Wellness sessions • Fun campaigns • Year End party • Festivals & Celebrations EMPLOYEE ENGAGEMENT FRAMEWORK
  2. 2. © FIRSTSOURCE 2022 | CONFIDENTIAL I 8 December 2022 | 2 FirstReward– RewardingPerformanceandCommitment • Tenure in organization/ process • Top performance • Improved performance • Driving key metrics • Cost saving • Process improvement • Value-add to client • Exhibiting values (REACCH) • Breakout behaviours • Innovation 02 01 03 LOYALTY/ TENURE PERFORMANCE BEHAVIOUR REWARDS / PERKS Non-Monetary Rewards (Appreciation/Badges), Monetary Rewards and Deals FREQUENCY Spot Awards, Monthly, Quarterly, Half Yearly, Annually DIRECTION Top-Down, Bottom-up, Peer-to-Peer across geographies and verticals Our online Reward & Recognition platform (launched in partnership with Vantage Circle) which is an extension of our FirstReward program, helps acknowledge superlative performance by being inclusive and objective. This platform serves as one of the key factors of motivation for employees which further helps us build a performing Organization across levels and geographies. We invite you to log in to FirstReward today and be a part of our rewarding culture. FirstReward- our robust Rewards & Recognition program has been instituted, in keeping with the organization’s commitment to sustain a culture of high performance. This program is also a validation of the behaviors that employees demonstrate at work and their loyalty towards the organization. DRIVERS 01 03 – REWARDS & RECOGNITION
  3. 3. © FIRSTSOURCE 2022 | CONFIDENTIAL I 8 December 2022 | 3 ExtensiveRewardsandRecognitionProgram PERFORMANCE BASED AWARDS Recognises top/ high performers BEHAVIOUR/ VALUE BASED AWARDS Recognition for exhibiting our core values SERVICE AWARDS Recognises commitment towards the organisation NON - MONETARY APPRECIATION Instant recognition for colleagues for their efforts 03 – REWARDS & RECOGNITION Imprints R&R Process and Client R&R
  4. 4. © FIRSTSOURCE 2022 | CONFIDENTIAL I 8 December 2022 | 4 FirstsourceAcademy:OneStopDestinationforDomainandLeadershipTrainings Learning is offered through the year as self paced offerings Continuous Learning is tailored to individuals needs through the IDP process Targeted Learning is linked to competencies, roles, grades, and outcomes Guided Our learning offerings are… Academy offerings Learning Methodology Classroom learning School learning Action learning e-learning Virtual Classroom Building Leadership Pipeline Personal effectiveness Leadership Skills Domain /Function Learning Compliance Policy awareness Culture Building Firstsource Academy provides a host of learning offerings catering to Domain Functional/Technical & leadership competencies Each Program is curated keeping in mind adult learning principles and using experiential learning as a key vehicle for delivering learning 04 – LEARNING & DEVELOPMENT
  5. 5. © FIRSTSOURCE 2022 | CONFIDENTIAL I 8 December 2022 | 5 Glimpsesof ourLearningPartnersandAvailableCoursesfortheAssociates 04 – LEARNING & DEVELOPMENT FirstLearn Courses Duration Creative Problem Solving Training 8 hours Data Driven Problem Solving 8 hours Accountability 2 hours 35 minutes Adapting to Change 2 hours 40 minutes Agile Methodologies 5 hours 10 minutes Agile Mindset & Culture 1 hour 25 minutes Big Data 4 hours 5 minutes Championing Digital Transformation 2 hours 5 minutes Coaching 3 hours 30 minutes Communication Essentials 3 hours 25 minutes Computational Thinking 1 hour FirstLearn Courses Duration Continuous Learning 1 hour 40 minutes Cross-Functional Collaboration 3 hours 5 minutes Data and Analytics at Work 1 hour 45 minutes Data and Analytics Literacy 4 hours 5 minutes Data Visualization 40 minutes Data-driven Decision Making 2 hour 45 minutes Digital Automation 1 hour 30 minutes Disruptive Technologies 4 hours 30 minutes Excel 2019 - Beginner 5 hours 20 minutes Excel 2019 - Intermediate 8 hours 40 minutes Excel 2016 - Expert 2 hours 10 minutes FirstLearn Courses Duration Excel Microsoft 365 - Advanced 2 hors 55 minutes First-Time Manager 1 hour 40 minutes Managing Team Conflict 1 hour 30 minutes Managing Yourself 6 hours 40 minutes Managing Virtual Teams 2 hours 5 minutes Microsoft Teams 6 hour 15 minutes Networking & Building Relationships 2 hours 10 minutes PowerPoint Microsoft 365 10 hours Presentation Skills 4 hours 5 minutes Serving Digital Customers 1 hour 20 minutes Virtual Collaboration 2 hours 30 minutes Partner Institutes
  6. 6. A global Firstsource initiative for our people leaders Aims to help People Leaders gain insight into self, their teams and their environment 3 THEMES OF RISE Build People Achieve Results Create Connect Discover the Program Explore learning Discuss Approaches Reinforce with Resources HOW DOES IT WORK? LEARNING PROGRAMS Modules Duration Help them grow: Delegating while leading 4 hours 15 minutes On to greater heights: Coaching Essentials 7 hours 30 minutes Bring out their best: Retaining talent by fostering engagement 7 hours Setting the launch pad: Influencing others 2 hours Sync Mode On: Collaboration at work 3 hours 15 minutes Think Win Win : Negotiation 3 hours 15 minutes Captivate your allies: Stakeholder Engagement 4 hours 15 minutes Manage Differences: Conflict Management 3 hours 15 minutes Say it Right: Effective Communication 6 hours 30 minutes Standing Tall: Executive Presence 4 hours 15 minutes With Head and Heart : Emotional Intelligence 3 hours 15 minutes Bouncing Back: Grow Resilience 3 hours 15 minutes Accelerate Team’s Ability: Performance Management 4 hours 15 minutes Making it happen through people: Operations Excellence 4 hours Structured Problem Solving (Index) 7 hours Data Driven Problem Solving (Index) 7 hours Virtual instructor-led training (VILT) covering core concepts of capabilities Duration : Vary from 2 to 8 hours Modality : Virtual Offer broader blended solutions for learning, while providing an engaging experience and interact with both the instructor and other participants. 05 – SHAPING CAREERS
  7. 7. © FIRSTSOURCE 2022 | CONFIDENTIAL I 8 December 2022 | 7 MakingLearningEasyandRelatablewithGamification Ask your coachee Ask your coachee Ask yourself Self-paced gamified learning environment to explore, learn, and practice Jaya is a manager of 4 at FiniTech, a top management consulting firm. One of her youngest team members, Karan, has been selected to work on a very prestigious, high visibility project, with a global, cross-functional team. Unfortunately, although Karan has always been a high performer, he has not been doing well in this project. As someone who is always able to excel at what he does, his performance in this project is frustrating him. Jaya has decided to call him in for a coaching conversation to see how she can help. Work with Jaya to choose the best things to say to help Karan succeed. Learn more about Coaching Let’s Go Choose what Jaya must say next in order to have an effective coaching conversation with Karan Jaya and Karan enter the meeting room to start their discussion So, Karan, How’s it going? I don’t think this project is for me, Jaya. I can’t seem to contribute anything of value. I’m not a good fit. I should give him clear feedback on what is going wrong and what he needs to do better But first, shouldn't I ask him how he thinks things are going? I don’t want to make assumptions What is the first thing Jaya can say? It’s a new project. You need to work hard. Not everything will come easy to you Click on the arrows to see the different options Build Trust 1. Do my team members know that I have their best interests at heart? 2. Do I provide safe space for them to open up and share? 3. Do I provide a patient, empathetic ear? Determine will 1. Which options would you like to try out? 2. How, where and by when will you try this out? 3. How motivated are you to try these options? Follow up and Support 1. When would you like to meet again to discuss your progress? 2. Is there any support that you would require- fro me, the team or the organization? Make sure your coachee know that Ask your coachee Ask your coachee Get Buy-in 1. Do you recognize a problem or situation that needs to be addressed? 2. Do you believe that with support, you will be able to address the situation effectively? Discuss options & Obstacles 1. What are the ways in which you can close the gaps? 2. What are the pros and cons of each of these options? Encourage & Celebrate 1. You are proud of them and their achievements 2. You believe that they have the potential to achieve the goals that they have set for themselves Ask your coachee Ask your coachee Establish Goals 1. What do you want to achieve? 2. Why is it important to achieve this goal? 3. By when do you want to achieve it? 4. How will you know if you are successful? Reflect on Current Reality 1. What is currently happening? 2. What is the gap between where you currently are and where you want to be? 3. What can be done to close the gap? 05 – SHAPING CAREERS
  8. 8. © FIRSTSOURCE 2022 | CONFIDENTIAL I 8 December 2022 | 8 Coaching“FutureLeaders”on BroadRangeof LeadershipTraits ADAPT & APPLY Facilitated, peer discussion sessions based on real work scenarios Regroup & Review Choose Scenario Discuss & Share Adapt & Apply Topics • Coaching • Communication • Dealing with Difficult Employees • Engagement • Influence • Time Management • Mental Health & Wellbeing • Leading Hybrid Teams • Performance Management • Resilience • WFH Distractions • Managing Change PLAYBOOKS Reference on frequently faced situations for a People Leader Provide practical tools grounded in research, accompanied by systems of support to guide reflection, growth and organizational best practices. 05 – SHAPING CAREERS
  9. 9. © FIRSTSOURCE 2022 | CONFIDENTIAL I 8 December 2022 | 9 CorporateSocialResponsibility 06 – ENGAGEMENT Gift a smile this Diwali campaign Tactile Greeting making Grow your own microgreens Book a smile campaigns Food Donation Camp
  10. 10. © FIRSTSOURCE 2022 | CONFIDENTIAL I 8 December 2022 | 10 EngagementActivities 06 – ENGAGEMENT Celebrations Leadership Connect Independence Day Celebration Sports event

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