1.
© FIRSTSOURCE 2023 | CONFIDENTIAL | 1
Talent Acquisition

2.
© FIRSTSOURCE 2023 | CONFIDENTIAL | 2
TalentAcquisitionStrategy
Interview, selection & onboarding
Recruitment
• Partnered with Aspiring minds: an SHL
company, global job skills credentialing
leader
• Building a merit driven talent ecosystem
• AI powered tests
• Strong BGV process to mitigate risks
• Virtual, fun onboarding to put new
joiners at ease
• Onboard people in less than 2 days
• Faster, simpler, digital candidate
experience
Continued focus on building blocks
• Multi-channel sourcing strategy
• Partnered with TALEO – ORACLE
for end-to-end process
Simple & Fast
Social Media
Recruitment
Agencies
Advertisements Direct
Employee
Referral
01
02
03
PRELIMINARY SCREENING
HR INTERVIEW
02
03
01
RIGHT PROFILE
Hiring specs properly laid down to facilitate competency-
based selection process.
ROBUST SELECTION PROCESS
Multiple filters to ensure right hire for the job.
BEST SOURCES FOR TALENT
Optimum source distribution to manage quality and scalability.
REGISTRATION
PRELIMINARY SCREENING
HR INTERVIEW
OPS INTERVIEW
100%
90%
70%
50%
40%
20%
15%
Sourcing Channels
Talent Acquisition Philosophy

3.
© FIRSTSOURCE 2023 | CONFIDENTIAL | 3
OurHiring Strategy
• Day long engaging onboarding session
• Manager and HR Connect Sessions
• Mandatory training on LMS
• Meet and greet session with
Leadership, Operations and HR
• Lifecycle surveys – Recruitment and
Onboarding survey at early stage
• Graduation celebrations
New Hire
Engagement
• Data driven, tailored Multi channel
attraction
• Proactive social sourcing
• Videos links(Employee life at
Firstsource, growth story of leaders)
• Improved Employee Brand awareness
Attraction
• Digital online offer process
• Welcome mailer
• Pre day 1 calls with Recruiter
• Detailed offer explanation
• Pre-hire videos to showcase to
candidates “ what to expect in the
new role”
Offer and
On-boarding
• AI based assessment platform
• Tailored selection against specific
profile
• Assessment online through SHL
• Final signoff from operations basis
competency, process fitment
evaluation
Selection
Recruitment and On-boarding Lifecycle
Sourcing Strategy Applications Assessments Interviews Offer
Pre-hire
Orientation
New Hire
Induction Assimilation

4.
© FIRSTSOURCE 2023 | CONFIDENTIAL | 4
UtilizingSocialMediaforEffectiveRecruitment
Monitor & optimize
social media platforms
regularly. (click-
through rates,
conversions and cost
per applicant
Engaging with
potential candidates
& responding in a
personalized
manner.
Highlight company
work culture &
achievements
through posts to
create brand
recognition.
Encouraging current
employees to give
referrals & share the
opportunities in their
networks.
AI Algorithm based
posting on social
media platforms to
pull traffic on the
job posting.
Right content for
the right channel.
Detailed job
description to
funnel genuine
candidates
• AI-candidate search
• Identifying Passive Candidates
• Resume Harvesting
• Talent Intelligence platform integration with LinkedIn &
other social Media platforms
• Store & Organize candidate contact info from social profiles
Expedited Recruiting Process Through AI/ ML
Our Best Practices for Social Media Recruiting

5.
© Firstsource Solutions Limited | Confidential |
www.firstsource.com
Helping customers stay ahead of the
curve through transformational
technologies and capabilities
Firstsource Solutions Limited, a RP-Sanjiv Goenka Group company, is a
leading provider of transformational solutions and services spanning the
customer lifecycle across Healthcare, Banking and Financial Services,
Communications, Media and Technology and other industries.
Our ‘Digital First, Digital Now’ approach helps organizations reinvent
operations and reimagine business models, enabling them to deliver
moments that matter and build competitive advantage.
With an established presence in the US, the UK, India and the
Philippines, we act as a trusted growth partner for over 100 leading
global brands, including several Fortune 500 and FTSE 100 companies.