Emotional Agility | Urmila Naidu | Pune Agile Unconference 2017 | Scale Up Consultants

By URMILA KANDHA (Asstt. Vice President, Deutsche Bank)
naiduurmila@gmail.com
Pune Agile Unconference 2017 www.TheAgileProfessionals.com
© 2014-17, Scale Up Pvt. Ltd. All Rights Reserved. www.ScaleUpConsultants.com

This presentation was originally used for the talk “Emotional Intelligence to
Emotional Agility for the Agile Organization” at the Pune Agile UnConference –
Pune (Aug 20, 2017).

Content Summary
 Emotional Intelligence & Emotional Agility
 Why do they matter in today’s business & how do they make a difference in the Workplace?
 EI for the Agile Organization
 An Agile mindset for the Emotionally Agile social enterprise
 Typical impediments & strategies around moving to EA
 Role of EI in leadership effectiveness in an Agile transformation
 Final Thoughts
 Q&A

Emotional Intelligence & Emotional Agility
 Capability of individuals to
recognize their own and other
people's emotions
 Discern between different feelings
and label them appropriately
 Use emotional information to guide
thinking and behavior
 Manage and/or adjust emotions to
adapt to environments or achieve
one's goal(s)
 Enables us to navigate life's twists
and turns with self-acceptance,
clear-sightedness, and an open
mind.
 The process is about approaching
difficult emotions and thoughts in a
mindful, values-driven and
productive way
 Generates a positive impact or
minimizes a negative impact in
adverse situations
vs.
Emotional intelligence (EI) Emotional Agility (EA)

Emotional Intelligence & Emotional Agility
Emotional Intelligence Emotional Agility
Understanding what the tools are
and developing a toolkit
Understanding when to use
which tools to be most effective

IQ Versus EQ
IQ + EQ = Balanced Leadership
Intelligence Quotient
Understanding what are
The tools, techniques,
processes and
management needs
Emotional Quotient
Understanding what is
required to get the job
accomplished from others

Businesses Today – Agile and EI

Passion as an Emotion for Performance
 Emotions drive people and people drive performance
 Emotional Intelligence is everyone’s business

Why does EI & Mindset Transformation matter to Business?
EI & Mindset
Transformation
Business Benefits
Increased team
perform
productivity, even
under pressure
Builds inclusive
culture
Increased
leadership ability
even amidst
significant change
Creates an positive
organizational
climate
Improved decision
making across
organization
Reduced staff
turnover
Transformational
Leadership as
against
Transactional
Leadership
Promotes Tolerance
of Ambiguity and
intellectual
curiosity
Reduces attrition
and Improves
bottom line
Widens the Circle of
Influence and
generates trust
Teams work through
complexity,
welcome changes
and drive innovation
Reduces stress
Levels across all
elements in the
Organization

An Agile Mindset for the EA & Social Organization
Before… After…
Everyone has an agile mindset
Growth Mindset
Being Agile
Organizational Agility
Continuous collective learning
Organization-wide culture
Value-driven culture
Dynamic Customer Experiences
Leader has an agile mindset
Fixed Mindset
Doing Agile
Agile Teams
Individual Learning
Isolated, siloed cultures
Results-driven culture
Static Customer Experience
https://www.youtube.com/watch?v=QQGHNr5fEeU

Top 5 Impediments and Strategies to be an EA Org
 Hierarchies
 Siloed Teams
 Command and Control
 Transactional Leadership
 Traditional Workplaces with
Communication Barriers
 Networks
 Tribal unity
 Empowerment, trust, empathy and
Jedi Mind strategies
 Transformational and inspirational
servant leadership
 Co-creating a learning organization
Less… More…

Role of EI in Leadership Effectiveness in
an Agile Transformation

Final Thoughts

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Emotional Agility | Urmila Naidu | Pune Agile Unconference 2017 | Scale Up Consultants

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