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OX.FORD
UNIVERSITY PRESS
GreatClarendon Street.Oxford ox2 6Dp
Oxford University Pressis a department ofthe University ofOx...
Gontents
lntroduction
to loglistics
Settingthescene
fobsintogistics
Regularactivities
Logisticsacronyms
Productranges
3PLp...
Aboutthe book
EnglishforLogisticshasbeendevelopedspecificallyforpeoplewhoworkinthe
logisticsindustryandwhoneedEnglishto co...
ls
lntroductionto logistics
I
Makea list of al[ thedifferentareasof logistlcsyou canthink of bycompletingthediagram
helow....
6 | UNIT1 Introductionto logistics
:
2 Gompletethe foltowing table using the wordsfrom ejxerciseI
Noun
storage
distributio...
UNIT1 Introductionto logistics| 7
companywhichcarriesgoodsbyroad
personor firmnamedin a freightcontractto whomgoodshavebee...
8 | UNIT1 Introductionto togistics
:
7 ilatch theverbs(r-a) withtheactivities(a-h)tomakephrasesfromtherecordings.Thentiste...
UNIT1 Introductionto logistics| 9
9 Replacetheunderlinedverbswithwordsfromtheboxthathavethesamemeanlng.
' ' .: :. .,,,..:,...
10 Jl- 1 Introductionto Loeistics
11 putthewordsintherightorder.Usethecorrectformoftheverb.
1 anexceltent/ provide/ delive...
UNIT1 Introductionto logistics| 11
Readthis articleandanswerthe questions.
CHINA'SBOOMINGEXPORTBUSINESS
China'seconomyis d...
L2l
Logistics services
Logisticsuseslots of acronyms.Howmanydoyou know?Testyourselfbywriting theseonesout.
r FCL
z 3PL
3 H...
UNIT2 Logisticsservices| 13
Lookatthesewordsfromexerciser anduseyourdictionary(if necessary)tocompletethetabte.
Verb Noun
...
:.
4 0urservicesincludeorderpicking,packing,distribution,andhandlingof alltransport
5 CargoExpressisAsia'sleading of airfr...
UNiT2 Logisticsservices
Readthefoilowingtext fromalogisticscompanymagazineaboutnewtrendsin third-party
logistics.Thenlabel...
16 | UNIT2 Logisticsservices
l{owsaywhichofthesestatementsaretrue E or fabeE.
r Inthepast,companiesusedto outsourceonlyseg...
UNIT2 Logisticsservices| 17
*qe9*__"-.*-.-__
<e' A; 6t
- r Lr
GLXWorldwideLogistics
Weprovidevalue-addedserviceswhichcompl...
18 I UNIT2 Logisticsservices
lJ trtatctrthebeginningsofthesentences{r-6)withtheendings(a-0tomakesentencesfromthe
recording...
UNIT2 Logisticsservices| 19
A new trocking device for US postol services
An Americoncomponybosed
in Colifornlo hos recentl...
lnventory managementand procurement
Checkyourknowledgeofkeytermsininventorymanagementandprocurementbychooslngthe
bestdefin...
AUDIO
fl
{v
7
2
UNIT3 InventorymanagementandprocurementI 21
a customersarepreparedto waitforthedeliveryoftheirorder.
b of ...
22 I UNIT3 Inventorymanagementandprocurement
THEPASSIVE
Weoftenusethepassivevoiceto describeprocesses,especiallyif wearemo...
6
UNIT3 Inventorymanagementandprocurement| 23
lrlorivmatchthe planningtechniquesbelowwith the definitionsin exercise5.
a D...
24 | UNIT3 Inventorymanagementandprocurement
9 Threepurchasingmanagersarediscusslngstrategiesfor negotiatingwith asupplier...
UNIT3 Inventorymanagementandprocurement
Youhavereceivedthe foltowingemaiIfromthe purchasingdepartmentin yourcompany.Work
o...
26 I UNIT3 Inventorymanagementandprocurement
Whengivinga customera quotationit is necessaryto includedetailsona numberof t...
UNIT3 Inventorymanagementandprocurement| 27
ostcompaniesandgovernmentstoday
areunderincreasingpressuretooperate
moreeffici...
28i
Nlodesof transport
l$atehthepieturesoftransportarndhandlingequipnrent{a-f}with thewords{r-6}.
swap-body
containership
...
o
b
UNIT4 Modesof transportI 29
ThedriverdoesnotstaywithhisroadvehicleduringtransportbyraiIorferry.
Goodsaretransportedint...
30 | UNIT4 Modesof transport
Railwoulddefinitelybe (fast)thanthetruckoptionif we usetheexpress
servicethattakesthreedays.
...
UNIT4 Modesoftransport| 31
F*latchthe pictures(a-d)with the names{r-4}.
1 ganrrycrane
z ISOcontainer
3 reachstacker
a tran...
32 | UNIT4 Modesof transport
2
A specialtypeof devicewhichisableto 'very heavyloads.lt is usedfor
transferringswap-bodiesa...
AUOIO
JT rA
{s.'10
UNIT4 Modesof transport| 33
Anemployeeof atransportcompanypresentssomecontaineroptionsto a potentialcus...
34 | UNIT4 Modesoftransport
COI{TAItIERFEATURES
Werecommendthistypeof containerfor...
It is particularlysuitablefor...
It ...
UNIT4 Modesof transportI 35
! 2 ttowsaywhichofthefotlowingcontainersyouwouldrecommendforthedlfferenttypesofcargo
fromexerc...
- 4 i,lodesof transport
FreightTransportLogisticsinEurope-
thekeytosustainablemobility
.::
: Europe'stransporlpolicyhasbee...
lsz
Plannin$andarrangiin$transport
AUDIO
A11
vu-
L7
f,llakea list of all the differentfactorsthat wouldinfluenseyourchoice...
38 1UNIT5 Planningandarrangingtransport
{.
2 €omptetethe sentsnseswith the wordsfrom the box.Thenlisten egeinto check
l'm7...
UNIT5 Ptanningandanangingtransport| 39
3 Herearesomemorephrases.Sortthemunderthecorectheadlng.
| (would)needsomeinformatio...
40 ..]lrl-5 Planningandarrangingtransport
:..
5 Workwith a paftner.Followthe stepsbelowandpractisemakingenquiriesandgiving...
I
UNIT5 Ptanningandarrangingtransport| 41
Rewritethe sentences.
Example:Thecontaineris 6 metreslong.
Thalangthof thocontai...
42 JNir 5 Planningandarrangingtransport
tt Describethemeasurementsandweightofacontainertoyourpartner.Usephrasesfrom
thisun...
UNIT5 Planningandanangingtransport| 43
lJ t istenagainandcomptetethemissingdetaitsintheonlinequotationform.
Quotationform
...
44 UNIT5 Planningandanangingtransport
1$ nutthewordsin therightorder.
r a shipment/sendlusla quotation/ pleaselfor lto Mad...
l+s
Shippinggoods
I
Doyouknowwhatthesemarkingsrepresent?0iscusswith a partner.Tryto labeltheshipping
markingswith the corr...
45 - 6 S- :: :e goocs
2 ilowmatchthecorrectsentenceswiththeinstructionsbelow.
a beforeloading:
b duringloading:
c afterloa...
UNITG Shippinggoods| 47
4 Gompletethisemailaboutanurgentshipmentwithprepositionsfromthebox.
:.:a:.. :::a:.,. .',
by r g6rr...
48 | UNITG Shippinggoods
INTORMINGSOMEOI{EABOUTPROBLEMS
Tetlingsomeonethatsomethingcannotbehandtedinthewayit wasplannedort...
I
UNIT6 Shippinggoods| 49
Choosethe correctwordsto completethesesentences.
r Thedocumentsstatedthewrongquantities.Asa reas...
50 | UNIT6 Shippinggoods
11 txrite a similaremailinformingacustcmerabcutdispatch.
Includethefotlowinginformation:
r Theord...
UNIT6 Shippinggoods| 51
lJ Xowmatchthe items in exerciserz with the correctdefinition.
a Largecylindricalcontainerwitha fl...
_
6 i- --;.g goods
I A lhenHeathrow'sTerminal5was
Y Y officiallyopenedbytheQueenin
March2008,operatorBAAsaidthatit
wouldpu...
153
Warehousingandstorage
tr
!ffi!
Lookatthepicturesofwarehouseequipment.Matchthepictures(a-0withthewords(r{}.
UJ
r handpa...
54 | UNIT7 Warehousingandstorage
:
Afterpicking,thegoodsareconsolidatedandmadereadyfordispatch.Dependingonthe
customer'sre...
UNIT7 Warehousingandstorage| 55
THE PASSIVE
Whendescribingprocesses,thepassivevoiceisoftenused
with modalverbssuchascon,mu...
56 ' riNlT7 Warehousingandstorage
:.
6 ilow listen to therecordingagainandcompletethesentences.
r I thinkthisnewwarehousea...
AUDIO
a76
UNIT7 Warehousingandstorage| 57
9 Putthestepsinthisintegratedpackinglocationsysteminthecorrectorder(r-8).Thenlls...
O Itff Z Warehousingandstorage
First0y)/Firstofatl...
Second(ly)...
Thefirststep/stage(oftheprocess)is...
Then...
Aftertha...
UNIT7
Readthe text aboutmodernwarehousingandanswerthe questionsbelow.
WAREHOUSINGTODAY
fn
thepast,a warehousewasonly seena...
ttru
Documentationandfinance
Herearesomemoreabbreviations.Theyall relateto documentationandfinance.Doyouknow
whatthey mean...
UNITB Documentationandfinance| 61
Exportlicence
A documentwhichisgrantedbya government
goodscanbeexported.
Customsinvoice
...
62 | UNrrE
AUDIO
dr!i3
17-79
3
Documentationandfinance
Thereis a Problemwilh anurgentdelivery.Listento thethreephoneconver...
UNITg DocumentationandfinanceI 6it
Thenwesaywh'd.twewanttod,o(orhavedone)to solvetheproblem.Weoftenusephrasalverbswhen
tat...
64 -
- 8 Documentationandfinance
:
7 Afterarrangingtheexpresstransportwiththeforwarder,Peter,thelogisticsmanagerwritesan
e...
UNITS Documentationandfinance| 65
I Matchthepaymentmethods(r-5)withthedefinitionr{a-f}.
1 advancepayment
z cashon delivery...
66 uNiT8 Documentationandfinance
It is commonto lettradingpartnersknowwhenpaymentis requested,hasbeenmade,or has
beenrecei...
UNITe Documentationandfinance| 67
lJ tookatthewordsintheboxandexerciserr anduseyourdictionary(if neeessary)tocomplete
thet...
Readtheseansruersto frequentlyaskedquestiansrelatingto financialrisk in international
trade.Answerthe questi*ns below.
Han...
Testyourselfl| 69
Test yourself!
Seehowmuchlogisticsvocabularyyou'velearned.
Usethe cluesto conrpletethe crosswordpuzzle.
...
7O I Testyourself!
l7t
PartnerFiles
UNITl Exercise 8 File OL
PartnerA
lob specificationfor positionasstoresupervisor
. Responsibleforstoreand...
721
PartnerFiles
UNIT1 Exercise I File 09
PartnerB
fob specificationfor positionasdistribution
manager
o Extensiveknowledg...
lzs
Answer key
ry
STARTER
Suggestedansweni
purchasing,procurement,transportation,
maintenance,distribution,inventorymanage...
4 point
5 retailer
6 generated
7 datainterchange
8 schedule
9 inventory
ro processing
ffi
4
1c Systemisactivatedatthepoint...
File PDF Sách Tiếng anh chuyên ngành Logistics - English for Logistics Books.
File PDF Sách Tiếng anh chuyên ngành Logistics - English for Logistics Books.
File PDF Sách Tiếng anh chuyên ngành Logistics - English for Logistics Books.
File PDF Sách Tiếng anh chuyên ngành Logistics - English for Logistics Books.
File PDF Sách Tiếng anh chuyên ngành Logistics - English for Logistics Books.
File PDF Sách Tiếng anh chuyên ngành Logistics - English for Logistics Books.
File PDF Sách Tiếng anh chuyên ngành Logistics - English for Logistics Books.
File PDF Sách Tiếng anh chuyên ngành Logistics - English for Logistics Books.
File PDF Sách Tiếng anh chuyên ngành Logistics - English for Logistics Books.
File PDF Sách Tiếng anh chuyên ngành Logistics - English for Logistics Books.
File PDF Sách Tiếng anh chuyên ngành Logistics - English for Logistics Books.
File PDF Sách Tiếng anh chuyên ngành Logistics - English for Logistics Books.
File PDF Sách Tiếng anh chuyên ngành Logistics - English for Logistics Books.
File PDF Sách Tiếng anh chuyên ngành Logistics - English for Logistics Books.
File PDF Sách Tiếng anh chuyên ngành Logistics - English for Logistics Books.
File PDF Sách Tiếng anh chuyên ngành Logistics - English for Logistics Books.
File PDF Sách Tiếng anh chuyên ngành Logistics - English for Logistics Books.
File PDF Sách Tiếng anh chuyên ngành Logistics - English for Logistics Books.
File PDF Sách Tiếng anh chuyên ngành Logistics - English for Logistics Books.
File PDF Sách Tiếng anh chuyên ngành Logistics - English for Logistics Books.
File PDF Sách Tiếng anh chuyên ngành Logistics - English for Logistics Books.
File PDF Sách Tiếng anh chuyên ngành Logistics - English for Logistics Books.
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Nội dung cuốn sách Tiếng anh chuyên ngành Logistics gồm:
1. Introductions to logistics.
2. Logistics service.
3. Inventory management and procurement.
4. Modes of transport.
5. Planning and arranging transport.
6. Shipping goods.
7. Warehousing and storage.
8. Documentation and finance.

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File PDF Sách Tiếng anh chuyên ngành Logistics - English for Logistics Books.

  1. 1. OX.FORD UNIVERSITY PRESS GreatClarendon Street.Oxford ox2 6Dp Oxford University Pressis a department ofthe University ofOxford. It furthers the University's objective ofexcellence in research,scholarship, and education by publishing worldwide in Oxford NewYork Auckland CapeTown Dar esSalaam Hong Kong Karachi KualaLurnpur Madrid Melbourne Mexico City Nairobi NewDelhi Shanghai Taipei Toronto With officesin Argentina Austria Brazil Chile CzechRepublic France Greece Guatemala Hungary Italy Japan Poland Portugal Singapore South Korea Switzerland Thailand Turkey Ukraine Vietnam oxFoRDandoxrono ENcLIsHareregisteredtradernarksof Oxford University Pressin the LK and in certain other countries @Oxford University Press2oo9 The rnoral rights ofthe author havebeenasserted Databaseright Oxford University Press(maker) First published zoog 2013 2012 2011 2O1O 109876543 No unau thorized photocopying Al1rights reserved.No part ofthis publication rnaybe reproduced, storedin a retrieval system,or transmitted, in any form or by any means,without the prior permission in writing of Oxford University Press,or asexpresslypermitted by law or under terms a$eed with the appropriate reprographicsrights organization. Enquiries concerning reproduction outsidethe scopeofthe aboveshould be sentto the ELT RightsDepartment, Oxford University Press,at the addressabove Youmust not circulate this book in any other binding or cover and you must imposethis samecondition on any acquirer Anywebsites referred to in this publication are in the public dornain and their addressesareprovided by Oxford University Pressfor inforrnation only. Oxford University Pressdisclaimsany responsibility for the content rsBN:978o 194579469 Printed in China ACKNOWLEDGE MENTS Thepublisherwouldlike to thankthefollowingfor theirkind permissionto reproducephotographsandothercopyrightmaturtal:istockphoto.com p5 (fieight hain/SGTPhoto),p6 (greenhousetomatoes/DanDrieger),p7 (businesswomanat desk/AlanLemire),p7 (businessmanon phone/ Neustockimages),p7 (warehousebusinessman/SteveCole),p10 (cargoship/t{azlanAbdul Hakim), p11 (Pudong,Shanghai/David PedreLoureiro),p12 (warehousewith materialflomczyk Bafiek), p13 (road,rail and airfreight/Australia TakeiteasyDigital Art), p15 (trucks being loaded),p19 (conveyorin postoffice),p20 (forklift truck/Carole Gomez),p23 (businesswoman at desk/EchOlav),p25 (customsdeclaration form[he Tor),p27 (youngoffice worker/Pascal cenest),p28 (containerterminal), (container ship/Opla),p28@Triple Crown ServicesCompany,usedwith kind permission (roadrailer), istockphoto.com p28 (container ship/CarniloTorres),(truck at dock/ assalvephotography),AJamyp28 (swapbody/@vario imagescmbH & Co.KG),iStockphoto.comp29 (2businesspeople in office/AtnoYdur), Shutterstock.comp31 (ISOcontainer/FranckBoston),p31 (transtainer/ StephenCoburn),istockphoto.com p31 (reachstackerfiony Temblay), p31 (ContainerHarbourpVim Burger),Corbisp33 (reefercontainer/ EdYoung),p33 @Chris Miller, usedwith kind permission (tanktainer), istockphoto.com p33 (opentop container/KJ.Pargeter),Shutterstock p34 (container/FranckBoston),istockphoto.com p37 (high speed truckfihe Thor), iStockphoto.comp37 (quarriedmarble/Borsheim tuts Studio),p44 (man in suitiNick Monu), p50 (drum/mark Evans), p50 (bales/Leadinglights),p50 (barreis/JamesGroup),Shutterstock p50 (Openbox/Ilin Sergey),iStockphoto.comp50 (woodencrate/ JorgenJacobsen),p52(Heathrowterminal 5),p53(stackedpallets/ jorgenjacobsen),iStockphoto.comp53 (handtruck/ayzek),Alamy p53 (tote bin/@StudioSource),p53 Roll ContainersHandling Ltd, used with kind permission (Rol1Cage),Shutterstockp53 (hand forklift/ Harald Hoiland Tjostheim),iStockphoto.comp53 (fork lift truck), p55 (conveyorbelt), p57 (warehousemanager),p59 (Cardboardfilled boxilise Gagne),p50 (archive/MeltonMedia),Shutterstockp62 (bath beads/MagdalenaKucova),iStockphoto.comp65 (currency/SMistika), p68 (juggledsavingsaccountsiChristineGiade),Shutterstockp71 (container/TranckBoston),p72 (refrigeratedcontainer/Kirsty Pargeter) ArtworkW: Petersand ZabranskyLtd. CoverimagescourteS'0f,Cetty Images(barcodescanner/STOCK4B-RF), (warehousestaff/ColorBlindImages/Iconica),(shipping terminal/ EIGHTFISH,TfheImageBank). PreparedforOLiPbr':Starfish DesignEditorial ard Project Management Ltd. 'Iheauthorsand.publisherswouldliketo thankthefollowingfor their help in developingthebook:StevenRockand his team at the Schoolof International Srudiesat the Telford CollegeofAns and Technology; AlisonMclean. Theauthorsand,publisheroregratefulto thosewhohavegivenpermissionto reproducerhefolloing extractsand.adaptatiotlsofcopyight mateiali Soilrces:p15 rrrrrvjobfunctions.bnet.com; p23 www.careerjet.hk; pp40-42wlrv.bas-hk.com Althougha'en etrorthasbeenmadeto traceondcontactcopyrightholders beforepublication.th'-khosnotbeenpossiblein somecases.Weopologizefor any apparentinfring?mentofcopyrightandifnotified, thepublisherwilbe pleased to rectiJyan| en'orsor omissi.}nsatthe earliestopportuni1l.
  2. 2. Gontents lntroduction to loglistics Settingthescene fobsintogistics Regularactivities Logisticsacronyms Productranges 3PLproviders Value-addedservices Inventorymanagement Continuousreplenishment Jobadvertisements Transportandhandtingequipment Containertypes Typesofgoods Transportoptions Measurements Quotations Markings Loading Adviceofshipment Shippinginstructions Handlingequipment Warehouseareas lYareftousingtoday DocumenGinfureigntnde lmportinstructions Paymentmethods Describingjobs Talkingaboutregularactivities Sellingservices Explainingonlineservices Thepassive Givingandaskingforopinions Makingsuggestions Agreeing Adjectives Makingcomparisons Describingfeatures Makingenquiriesandrequests Advisingandofferingalternatives Numbers,dimensions,andweight Explaininghowto dosomething Prepositions Tatkingaboutshippingproblems Thepassivewithmodals Tatkingaboutimprovements Describinga process Apotogizing by anduntil Handlingpayments Deatingwithmistakes I I I I I I 20 28 53 *g 69 lestyourseff! 7t Partner Files 73 Answe*key 82 Transcripts 88 Ueefulphrasesandvocahlary 97 Glossary of acronyms and abireviations 92 l-Zword list 94 Weigms aBdmeaaures qDnversionchart 72 I *O"t* services Inventory managcmentand procurement Modesaf transprt PlanninE!and a]langing transport Shippingl€loods Warehousing and stofage Documentation andfinance
  3. 3. Aboutthe book EnglishforLogisticshasbeendevelopedspecificallyforpeoplewhoworkinthe logisticsindustryandwhoneedEnglishto communicateina varietyofsituationswith colleagues,clients,andbusinesspartners.lt suppliesyouwiththetargetvocabulary andcommonlyusedexpressionsthatareessentiaIto communicationwhetheryouwork fora shippingagent,a customsbroker,ora freightforwarder. Englishfor loglstirs coversa rangeofsubjectsassociatedwiththelogisticsindustry. Learnersin management-leveIpositionswiltfindtheirneedscateredfor,justasmuch asthoseinwarehousingoradministration.Unitsfromthebookworkindependentlyand canbeselectedaccordingtotheneedsandinterestsofthecourseparticipants.Engllsh forLogistic isalsoidealforself-study. Eachunitbeginswitha Startar,whichconsistsofa shortexerciseora quizand servesasanintroductionto thetopicoftheunit.Practicalexercises,listeningextracts, industry-specifictextsaswellasphotosandil[ustrationshelpyouto acquirekey vocabularyandexpressions.Realisticrole-playsgiveyoutheopportunityto putatlyou havelearnedintopractice.EachunitcloseswithanOutputactivity,anarticlerelated to thetopicoftheunitfotlowedbyquestionsforreflectionanddiscussion.Finatlythe bookfinishesupwitha funquizto Testyourself!onsomeofthefactsandfigures discussedoverthepreviouseightunits. TheiluttiR0ll containsallthe Listenirgextractsfromthebook.Thesecanbeptayed throughtheaudioplayeronyourcomputer,orthroughaconventionalCDplayer.Inorder to giveyourselfextralisteningpractice,listento it in yourcar.TheInteractiveexercises letyoureviewyourlearningbydoingUsefulphrases,VocabularyandCommunlcatlon exercisesonyourcomputer.Thiswillbeparticularlyvaluableif youareusingthebook forself-study. lntheappendixof fnglis} for LogistitsyouwillfindthePartnerfiles fortherote-plays andtheAns*erkaysothatyoucancheckyourownanswersif youareworkingalone. Thereare alsoTran*ripts of the listeningextracts,an A-Zwordlist, and a list of Usefulphrasesandvotabulary.Finatly,we haveinctudeda Glossaryofacronymsand abbreviationsand a Welghtsandmeasuresconversionchart; thesecanbe usedas handyreferencesatwork.
  4. 4. ls lntroductionto logistics I Makea list of al[ thedifferentareasof logistlcsyou canthink of bycompletingthediagram helow. Fivepeoplegivetheir definitionol logistics.Conrpletetlresentencesusingthe wordsfrom the box. provide. storage. supportr distribution. deliveryo maintenance Logisticsmeansthatyoumanagetheprocurementandmovementof goodsandthe of inventorv. z lt meansthe ofthegoodsthecustomerneedsattherighttime,inthe rightplace,andoftherightquatity. 3 Mydefinitionof logisticsisthis:it'sto plan,organize,andmanageoperationsthat servicesandgoods. 4 Logistics- that'sthepurchasing,maintenance, materialandstaff. andreotacementof 5 Logisticsistheptanningand AUDIO ,',it't 4:.1 inventory,transport,procurement, Listento theracardinga*d checkyour suppty,and 'answer5. of operationssuchaswarehousing,
  5. 5. 6 | UNIT1 Introductionto logistics : 2 Gompletethe foltowing table using the wordsfrom ejxerciseI Noun storage distribution l6 itomaintain , ''-'.:' 8i transoortation purchasing 3 ilowcompletethesentenceswiththecorrectformofthewordsfromthetable. 7 2 ? 4 6 ln myiob I overseethe of vehiclesandmachinery. Dotheyalso parcelsandpackagesonSundays? Goodsarenormallyboughtinthe department. We a z4-hourdeliveryservice. Thiscompanyonly We goodsby road. thewarehouse.allourgoodsin 4 iiatch thedefinitions(a-f)withthewords(r-6) betow. r carrier z freightforwarder 3 supplier 4 haulagecontractor/haulier 5 courier 6 consignee n n n n T l
  6. 6. UNIT1 Introductionto logistics| 7 companywhichcarriesgoodsbyroad personor firmnamedin a freightcontractto whomgoodshavebeenshippedorturnedoverfor care companythatspecializesin thespeedyandsecuredeliveryof sma[[goodsandpackages companythattransportsor conveysgoods companywhichsuppliespartsorservicesto anothercompany;alsocalledvendor personor businessthatarrangesdocumentationandtravelfacilitiesforcompaniesdispatching goodsto customers 5 Listentothreepeopledescribingtheiriobsintogistics:awarehousemanager,afreight forwarder,andashippingoperationsmanager.lllatcheachiobtothecorrectperson. l{ow tisten againandcompletethe sentences. Personr 1 Myjob isto thetransportof goodseitherbysea,air,road,or rail. z Animportantpartof thejobis withcustomerrequestsaboutthemost suitablemodeoftransport. 3 Myresponsibilitiesalsoinclude andtransportcompanies. goodshippingrateswithshippinglines 4l customsclearanceon behatfof myclients. Personz 5 InmyjobI haveto thatthecargoisnotdamagedonboardtheshipor whileloadingor unloading. 6l customersonshippingratesandpreparequotationsforoursalesoffice. Person3 7 Anotherpartof myjob isto withdepartmentssuchastransportand production. 8 Apartfromthat,I thatvehicles,machines,andanyotherkindof b c d e f AUDIO a3 5 equipmentaremaintainedto a highlevet.
  7. 7. 8 | UNIT1 Introductionto togistics : 7 ilatch theverbs(r-a) withtheactivities(a-h)tomakephrasesfromtherecordings.Thentisten againtocheckif necessary. r book z consolidate 3 deal 4 keep 5 make 6 use 7 check 8 takecare a a numberof shipmentsunderonebil[of lading b bookingreservations c thathealthandsafetystandardsaremaintained d moderncomputersystems e spaceon a ship,train,lorry,or plane f whereto putthemin thewarehouse g aneyeonthebudget h withallthenecessarydocumentation I Workwith a partnerto descrtbetwo different jobs. Thephrasesin the bor wilt helpyou. T tr T T I n T TI PartnerA til€ or, p. 7r PartnerB Fileo9, p.7zLi Questions Whatdo you do? What'syour line of work? Whatdoesyouriob involve? Descrlbingjobs I workfor a majorshippingcompqny. I workin the regionoldepot. Describingresponsibilities I'm responsiblefor ... ln myjob I haveto ... Myjob involves... Remember... Youworkfor or of a company. Youworkin an areaor a department. Youareresponsiblefor or in chargeof something. Herearesomeusefulverbsfordescribingkeyjob responsibilities: to advise to prepare to train to manoge to estimate to monitor to carryout to oversee to provideor supply to ensure to review to liaise with to orgonize
  8. 8. UNIT1 Introductionto logistics| 9 9 Replacetheunderlinedverbswithwordsfromtheboxthathavethesamemeanlng. ' ' .: :. .,,,..:,':.,,:,'r:1,].],,,.,,...,.. .. . .:i,,,,'.,r,,:::,::,1ili:]::ll.:,,1:l,l:: :. l provide. train . organize. ensure. informabout . check r Wesupplvsoftwareforthecarindustry. z I oftenadviseclientsonthemostsuitabletransportmethod. 3 Inmyjob I haveto makesurethatpassengersarriveonschedule. 4 Myjobisto superviseincominggoods. 5 | alsoplanthetransportofgoods. 6 | instructstaff. 1O Comptetetheformwith yourownjob detaits.Usecompletesentencesandexpressionsfrom this unit. Jobprofile: Company: Jobtitte: Mainresponsibilities: I worKfor 3-5 keyactivities: TAIKIl{GABOUTREGULARACTIVITIES WhentatkingaboutgeneraIfactsanddescribingwhatwenormaltydo, we usethepresentsimple.lt is oftenusedwithwordsthatsayhow oftensomethinghappens,e.g.usually,often,always,sometimes,every, etc.Weusetheverbdoto makequestionsandnegativestatements: I workfor on internationallogisticscompany. Heusuollyspendsa lot of time with hiscustomers. DoyoushipgoodstoAsia? Hedoesn'tworkin the Europeanoffice.
  9. 9. 10 Jl- 1 Introductionto Loeistics 11 putthewordsintherightorder.Usethecorrectformoftheverb. 1 anexceltent/ provide/ deliveryservice/ mycompany. 2 you/ howmuch/ handleI cargo/ peryear? 3 to othercountries/ notship/ we/ chemicalproducts. 4 responsiblefor/ be/ thewarehousemanagerI alsolvehiclesandmachinery. 5 to foreigncompanies/ carparts/ thisvendor/ suppty? 6 usually/ arrange/ forcompanies/ a freightforwarder/ documentation. 1 2 Workwith a partner.Followthestepsbelowto practisethisdiatogue. A AskBwhathe/shedoes. B Respond.TetlA whereyouwork. A AskBto giveyousomedetailsaboutthejob. B TettA aboutyourmainjobactivities.ThenaskA abouthis/herjob. A Respond.Describeyourjobactivities. 1J Completethecrcsswordpuzzlewith wordsfromthis unit. Across 4 Anotherwordforfreight. 5 Whatyoustoreinthewarehouse. 6 Workcloselytogetherwithsomebody. Down r Anotherwordfororganize. z Togiveinformationabouttheprice. 3 Anotherwordforsupervise. 5 Sendgoods. tr T T T
  10. 10. UNIT1 Introductionto logistics| 11 Readthis articleandanswerthe questions. CHINA'SBOOMINGEXPORTBUSINESS China'seconomyis developing at a rapidpacewithdouble-digit growthratesinexportbusiness andanexpectedincreaseof40 per centby2O7O.Withanestimated tradevolumeof nearly2 trillionUS dollarsin20O6,Chinahandles morecargothananyothercountry intheworld.Giventhesegrowth rates,it is notsurprisingthatthe Chineselogisticssectorincreased bymorethan12 percentlastyear. Inorderto supportthe booming industry,thegovernmentis currentlyinvestingmassivelyin thecountry'sinfrastructure.Over the nextfewyears,theChinese governmentwantsto improveand extendtheexistingroadandrailway networksaswellas maritime harboursandairoorts. Fortransportlogistics,Shanghaiis oneofthe mostattractivelocationsinChina.lt isthesecondlargestcityinthecountryandhasgoodlinksto the mostimportant industrialregions.AndShanghaiis alsoa modernandwelcominghostforvisitors andbusinesspeoplefromChinaandaroundtheworld. 1 Doyouknowanyothercountrieswithconsiderableexportgrowthrates? Howdoeslogisticsplayanimportantrotein a country'seconomy? Whatdoyouknowaboutthelogisticsindustryinyourcountry?
  11. 11. L2l Logistics services Logisticsuseslots of acronyms.Howmanydoyou know?Testyourselfbywriting theseonesout. r FCL z 3PL 3 HGV 4DC 5 LCL 6 EDI 7 VAS 8 RFID 9 lS0 ro GPS ilatch thewords(r-8) with theirdefinitions (a-h) betow. 1 transshipment z break-bulk 3 cross-docking 4 orderpicking 5 reversetogistics 6 trackingandtracing 7 warehousing 8 collection a directflowof goodsfromreceiptat warehouseto shipping,bypassingstorage b collectingandhandlingof usedordamagedgoodsor of reusabletransitequipment c loadinggoodsfromonemeansof carriageontoanother d setectingandassemblingitemsfromstockforshipments e packinggoodsinsmall,separableunits f pickingupgoodsat a namedplace g receivingandstoringgoods h locatingitemsintransit n T T u T I l n
  12. 12. UNIT2 Logisticsservices| 13 Lookatthesewordsfromexerciser anduseyourdictionary(if necessary)tocompletethetabte. Verb Noun 7 2 3 4 5 AUDIO tr t:r 3 Listentothreelogisticsproviderspresentingtheirservices.Completethetabte. specializesin transportmodeused Providerr (GFTGtobalCarrier) Providerz (HomeTexInternational) Provider3 (CargoExpress) Listento the recordingagalnandcompletethesentences. providerr 5[ippin$,lines;. fleetof vehicles. aircarriersr transportcompanies o documentation r Weareoneofthewortd'sleading containersperyear. witha freightvolumeof 6oo,ooo zWecanofferourcuStomerscompetitiverateSwithattmajor-. 2 receive carry equipment assembly location 4 3 Witha modern wecanensurefast,safedeliveryof yourconsignments.
  13. 13. :. 4 0urservicesincludeorderpicking,packing,distribution,andhandlingof alltransport 5 CargoExpressisAsia'sleading of airfreightservices. 6 Weworkctoselvwith aroundtheworldforthefastestdelivervavailabte. 8 5 Completethesentenceswithwordsfromthebox. 5 happyo provide. range. specialize. major. ensureo customized r Asa competitiverateswithallmaiorshippinglines. zWe consolidatedloads(LCL). 3 Asa specialistin hometextites,wecanofferourclients non-vesseloperatingcommoncarrier,wecanofferourcustomers in solutionsforfullcontainertoads(FCL)andlessthancontainer servicesto meet theirneeds. 4 Ourteamwi[[be to assistyouin all mattersregardingyourorder. 5 Wecan youwithtailor-madesolutionsforyourairtransportrequirements. 6 Wectoselyco-operatewithaircarriersaroundtheworldandcanofferourcustomersa wide of flexibleandcost-effectiveservices. l{ow listen and check your answets. sELuNGyouRcompAly'sloosrrg: sERvtc_Esro rHEcusromER _ Whendescribinga company'sservicesor portfolio,we oftenusethefottowingexpressions: Wecanofferyou a widerangeof ... I Wecanprovide(youwith) customized/tailor-madelogisticssolutionsfor ... Wespecializein ... As a specialistfor/in ...wecan... Withour manyyearsof experience... Wehaveexperienceandexpertisein providing... Ourteamwillbe happyto handle/assistyou... i Withour dedicatedteomof logisticsexpertswecan... O Completethelistwithyourowncompany'sservices.Thenpresentit toyourpartnerusing phrasesfromthis unit. 1 rangeof productsorservices z specialistin 3 experience 4 extraservicesforcustomers Parln€rA F;te02, p.7x PartnerB Fiteto, p.72 7 Presentthecompany'sseryicegtoyourpartner.llsephrasesfromthisunit.
  14. 14. UNiT2 Logisticsservices Readthefoilowingtext fromalogisticscompanymagazineaboutnewtrendsin third-party logistics.Thenlabelthe paragraphswith thecorrectheadingsfromthe list. Today'sroleof major,providers. Changinglogisticsrequirementsformanufacturers r 3PLinthepast. Newchattengesfor3PL. Changein logisticsconceprs Recenttrendsin3P[ lrs I Untila fewyearsago,companiesused to outsourceonlypartsoftheirlogistics operationsto providersspecializing in servicessuchasdistributionor warehousing.A singlecompanysometimes hadseveraIthird-party[ogisticsproviders (rPLs). Theglobatizationof tradeandincreasing demandforservices,however,hasledto a drasticshiftin logisticsconceptsand managementwithanimpacton both producersandlogisticsproviders. Asfarasmanufacturersareconcerned. logisticsmanagementhasbecomea lot morecomplex.Bynow,manyof themhave learnedthatoutsourcingsinglesegments to differentprovidershasnotreallymade theirlogisticsoperationsmoreefficient. Thatiswhytheyarelookingforproviders whocanprovidea higherlevelof service andmorecomprehensivesupplychain solutions. For3PLsallovertheworld,requirements keepgettingmoredemandingwith customersaskingfora widerrangeof logisticssolutions.Apartfromthat, logisticsproviderstodayarefacingan increasingtytoughandhighlycompetitive market.Inrecentyears,growingpressure on priceshasledto a decreasein profit margins.Inorderto compensatefor this,manythird-partylogisticsproviders nowoffervalue-addedservicesfortheir customers.Dueto fiercecompetitionin the 3PLmarket,however,expertspredictthat onlythebiginternationalplayerswittbe ableto workprofitablyin thefuture. Thebiggtobatplayers,alsocaltedsuper- 3PLs,canprovidetheircustomerswith comprehensivesupplychainorend-to-end solutions.Theseservicesusuallyinclude forwarding,transportation,consolidation, customsbrokerage,warehousing,and distribution,aswellasa rangeof value- addedservices.
  15. 15. 16 | UNIT2 Logisticsservices l{owsaywhichofthesestatementsaretrue E or fabeE. r Inthepast,companiesusedto outsourceonlysegmentsoftheirlogisticsoperations. z Manufacturersfoundoutthatoutsourcingto 3PLprovidersis notefficient. 3 Inthepastfewyearsmany3PLprovidershaveincreasedtheirprofitmargins. 4 Customerstodayaredemandingmorecomplexlogisticssolutions. 5 Super-3PLsprovidecomprehensivesolutionsto logisticsproblems. 1O matctrthewords(r-6)fromthetextwiththecorrectdetinition(a-f). r outsourcing z comprehensive 3 consolidation 4 requirements 5 demand 6 competition a includinga widerangeofservices b detailsof whatisexpectedandneeded c contractingfunctionsoutto third-partyproviders d theneedforparticulargoodsorservices e companiestryingto se[[thesameorsimilarproductsto customers f thegroupingof smallshipmentsintoonecontainer 11 Lookatthethreewebsiteadvertisementsforvalue-addedservices.Thencomptetethetable. en6 a.&f MaxwellExpressLogistics Warehousingisjustoneoftheintegratedlogisticsservicesweprovide.Herearesome value-addedserviceswecanoffer: 9 n n n n n n T I n n n Pickandpack Literaturefulfilment Returnsprocessing Creditprocessing ...andmuchmore! *9-"9-9*** @'& t SichuanInternationalLogistics Ourlogisticsteamat SichuanInternationalLogisticshastheexperienceandexpertiseto provideourcustomerswithvalue-addedservicesthatcomplementtheirbasicwarehouse ooerations.Ourservicesinclude: Kitting Import/exportcargocustomsclearance Packagingservices Exportpackingandcrating
  16. 16. UNIT2 Logisticsservices| 17 *qe9*__"-.*-.-__ <e' A; 6t - r Lr GLXWorldwideLogistics Weprovidevalue-addedserviceswhichcomplementandenhanceall kindsof logistics operations.Ourservicesgofarbeyondthebasicdistributionandwarehousingservices usuallyoffered.GLXvalue-addedlogisticsservicesinclude: Potybaggingandshrink-wrappingBundling/unbundling Recycling Labelting payment : documentationr product packing/ otherservices : assembly packaging Maxwe[]Express Logistics Sichuan International Logistics GLXWortdwide Logistics 12 tisten to twoshort presertationsahoutonlinelogisticsservices.Thensaywhichof the statementsaretru€ M or fatseE. ExpressLogisticsOnlineShipping r ...helpsyoubookpick-upsandtrackshipments. 2 ...youcanlogon byselectingyourcountry. 3 ...youcancheckshipmentrecordsfor upto 6o days. IntercargoE-Shipping 4 ...allowsyouto makepriceenquiries. 5 ...youcancancelorders. 6 ...youcandownloadpdfdocuments. EXPtAtNiltGOt{L|l{ESERVICES Whendescribingonlinefunctionsor tools,youcanusethefollowing phrasesandexpressions: Thepricerequesttool allowsyou to obtainpricesfor shipments. E-Shipping helps you prepare/print/track/select...onIine. To..., (jus] sign up/registerfor/og on to ... Forpricerequests,pleaseuse... Toaccessshipmentdetails,click... O! -JI rtt'I t$ Fg IFr4! :i O-i AUOIO tr'rty 6 u n l I T I
  17. 17. 18 I UNIT2 Logisticsservices lJ trtatctrthebeginningsofthesentences{r-6)withtheendings(a-0tomakesentencesfromthe recording. r WithQuickOnlineShippingyoucanfind z Thisonlinetoola[towsyou 3 TouseQOS,simplylogon 4 AfterregisteringwithE-Shipping,youcanmake 5 Youcanalso 6 Witha mouseclickvoucanalso a to planshipments,bookcollectionsanddeliveries. b pricerequests,scheduletransport,andobtainreal-timeshipmentinformation. c trackpick-upsanddeliveries. d downloadcommercialdocumentsin pdfformat. e byselectingyourtownor regionfromthedrop-downmenuontheleft. f therightserviceto suityourshippingneeds. 1/1 fnree peopledescribehowlT haschangedtheir iobs.Comptetetheir statements$tithwordsfrom the box. RFID. enter o track o mobilephone. device . digitat . GPS-basedr tag r Customer Trackingshipmentsisa loteasierwithSMS-FastTrack.NowI canusemy to findoutwheremyshipmentis.I justhaveto myairwaybittnumber on mymobileandwaita fewseconds.ThenI geta replywiththedetailsof myconsignment's currentstatus.lt'ssucha greatidea! z Truckdriver Allourtrucksareequippedwitha : trucksupportsystemnow.Forme that'sa greathelpasI canalwaysusemapsthatshowmeexactlywhereI amandwhereI have to go.Obviously,it's alsousefulforthecompany.Theycan . myvehicle at anytime,seethe routel'mtakingandwhereI makestops.Andwhat'sveryhandyforme - thesystemalsocomeswitha problemwhilel'montheroad. 5cameraso I cantakephotosif there'sa t: l tl i! Manageratatrailerstorageyard I workatatraileryardwheretrailersfitledwithpackagedgoodsarekeptuntiltheygooutto thecustomers.Thesiteisverylargeandwehavefourdifferentareasfortrailerstorage.Untit thenew 6tagsystemwasintroduced,it couldeasilytakea coupleof hoursto findthetrailerwewanted.Nowit'sa matterof minutesto locatethevehiclewe're lookingfor.Atlwe haveto do nowis putthe zon a trailerandusea mobi[e I to identifiTit. lt reattysavesusa lot of time.
  18. 18. UNIT2 Logisticsservices| 19 A new trocking device for US postol services An Americoncomponybosed in Colifornlo hos recently dc,,ol6np6l n t.nekinn eJgyi6-^ wh ch mcy l'e'p posto{ficesto improve their services.lt con be usedto find out moreobout hold-upsond deioys in postol operolions. The smoll trcckei, cclled the letterInar-' .e. 'he Clobcl PositioningSysiem (GPS) 1o store informotion obout on rtem'spositionin tronsit.Similor deviceshovebeenusedinIhepositotrocl.expensivecons-rrergoodslikecorsb-tuniilnownone ofthesesystemswossmollenoughtotrovelinonenvelope. Nowfhot'sollchonged.Aswellosfittingintoo USstcndord-sizebusinessletter,theGPSLetterLogger olsomeetsotherposto'equiremenis:irisbendobleord oblelo w;t^stondroughhondlingThisis porticulorlyimportonlostheenvelopesorethrowninlosocks,thentronsporledbyvonfooutomotic sortinglocotionswheretheyrunthroughhighspeedshufflingsystems. Thetrockeritsef doesnottronsmitltspositionduringtronsit,butstoreslheiourney1ogono memory cordwh;c[conbereodbvo loptopcompLter.TheGPSdevceotfe'sseverolp'ogrommingoplo^s rongingfromcheckingilspositioneveryfewminutestocheckingonlywhenonthemove. TheLefferLoggerdoesnothelp,however,iffheenvelopeccrryingildoesnolorriveoi itsdestinotion withinobouisevendovs,osthebottervrunsflotofterobouto week. t#F't€==:.+.xw[Nfl *<.=<-44€$F.*.+=#y$ft !wNw@#ez@2,:::.-..:.---. @ 1 Haveyoueverexperienceddelaysin postalserviceswhensendingor receivingletters? 2 Doyouthinkthisdeviceshouldbeusedinyourhomecountry'spostalservice? 3 Doyouknowanyotherusefuletectronicdevicesin logisticsandtransport?
  19. 19. lnventory managementand procurement Checkyourknowledgeofkeytermsininventorymanagementandprocurementbychooslngthe bestdefinitionsfortheseterms. Economiesof scale: a Reducingcostsperunitbyincreasing production b Cuttingcostsby reducingoutput Bufferstock: a Goodskeptin storeto coverseasonal demande.g.Christmassale b Goodskeptin storeto coverunforeseen shortagesor fluctuationsin demand Factorygatepricing: a Transportcostsarenotincludedin the purchasepriceofa product b Thepriceis lowerbecauseyoubuydirectlyfromthemanufacturer 4 Supplychain: a Thecloseco-operationof allpartiesinvolvedin themaking,selling,anddeliveringof a product b Networkofstoresthatsupptycustomerswitha widevarietyof products 5 Tender: a Anassessmentor calcutationof theapproximatecostor valueof a productorservice b Anofferforgoodsorservicesthatfollowsa requestfora quotationmadebyanofficial body,e.g.localgovernment llatch the beginningsof the sentences(r-6) with theendings(a-f) to makedefinitionsof more keyterms. r Leadtimeisthetime z Procurementis 3 A retaileris a business I Customerordercycletimeisthetime 5 A wholesaleris 6 JIT- justin timeis a concept n I n n T n
  20. 20. AUDIO fl {v 7 2 UNIT3 InventorymanagementandprocurementI 21 a customersarepreparedto waitforthedeliveryoftheirorder. b of reducinginventoriesbyco-ordinatingthedetiveryof materiatsjustbeforetheyareneeded. c it takesto produceandsupplya product. d anintermediarybetweenmanufacturersandretailerswhichbuysin largequantitiesandresells in smallerquantities. e thatbuysproductsfromwholesalersor manufacturersandresellsthemto theuttimate consumer. f thepurchasingof goods(materials,parts,supplies,equipment)requiredto runanenterprise. Listento anexpertpresentinganinventorymanagementsystemto the managersof a largeretail store. Thensaywhichof thestatementsaretrue Z orfakeE. r TheinventorysystemiscattedCPR. z ll's a sales-basedsystem. 3 Thesystemco-ordinatestheflowof informationandgoodsinthetogisticchain. 4 YoungFashionhasusedthesystemforsixyearsnow. 5 Ordersareelectronicallytransferredto thewarehouse. 6 Thestorehasreducedtransportandinventorycostsbyabout25percent. 3 Listenagainandcompletethesentenceswith thewordsfromthe box. '.. .:,r,::,..:.,:tl,,i.i.... . .::.,:lt.r,,:ii::l:ltlli:l:a,l:::ll:.i]]t... ,stockr leadtime9.,,t...,'*trttrnment. processin$:;1;,...f.enerateO. Oatitinit!*gng" . PointI schedule. invento'ryo retailer 'i r:r:,:r:':r": 7 2 Todayl'mgoingto tellyousomethingaboutCRP,thatmeanscontinuous l'ltalsoexplainhowit canbeusedto lowerinventoryandoperationalcostsandto shorten product Firstof a1[,youdecidewhatproductsyouwantto orderat what I I u n l n 3 4 5 6 8 9 andtransportcostsbyaboutr5%. 10 Moreover.errorsin order Thesystemwitlusethisinformationatthe TheleadingRussianclothes replenishmentthreeyearsago. Withthenewsvstemallordersare receivedfromcashregisters. Theordersaresentto thewarehousebvelectronic processed. Ievet. of saleintheretailstore. YoungFashionintroducedcontinuous bycomputers,whichprocessdata wheretheyare Andfinattythegoodsaredeliveredto thedifferentouttetsaccordingto a Sincetheintroductionof theCRPsystem,YoungFashionhavemanagedto cut scanningtechnologyandEDl. havebeenreducedconsiderablybyusing
  21. 21. 22 I UNIT3 Inventorymanagementandprocurement THEPASSIVE Weoftenusethepassivevoiceto describeprocesses,especiallyif wearemoreinterestedin the actionitselfthaninthepersonwhodoestheaction.lt isformedusingtheverbfo beandthepast participle(thirdformof theverb).Weusebyat theendof thesentenceto saywhoor whatdoes theaction. Thegoodsaredeliveredto a depot. Theorderisgenerotedby the computer. 4 Putthe processesdescribedin the presentationaboutCRPin thecorrectorder. 1 a Ordersaregeneratedbasedon datareceivedfromcashregister. b Goodsaredeliveredto theretailoutlet. c Systemisactivatedat thepointof sale. d Ordersaresentto thewarehouse. e Ordersareprocessed. f Salesinformationistransferredto theCRPcomputersystem. 5 Herearesomemoreinventorymanagemcnttechniques.Gompletethesentenceswith the passive form of the verbsin brackets. A systeminwhichtheinventory (monitor),plannedandmanagedbythe manufactureron behalfofthecustomer(oftena retaiter), z A svstemwhichissimitarto CRP.lt (use,often)for productsthatneedto besuppliedfrequentlyandin sma[[batchsizes. 3 lt meansthatorders (transfer)electronicallyto themanufacturer.Then they (detiver)to theretailstore. Rea[-timedemand movement (identifl/byelectroniccashregisterandtheproduct (co-ordinate)fromsupplierto theretailstore. Productsthathavesimilarcharacteristicsregardingtheirsellingprofile (categorize)into'families'. ?; ".f
  22. 22. 6 UNIT3 Inventorymanagementandprocurement| 23 lrlorivmatchthe planningtechniquesbelowwith the definitionsin exercise5. a DSD= Directstoredelivery b CM: Categorymanagement c VMI= Vendor-managedinventory d CRP: Continuousreplenishment e QR: Quickresponse (ompletetheiobadvertisementfor acorporateprocurementmanagerwithwordsfromthebox. fulfilment. negotiatiop. 3PLproviders. procurement. command. vendors . supplychain. relationship v We arelooking for aproactiveanddynamicprofessionalto takecareof our strategic procurementandsupplier I management. ReportingtotheDirectorof CorporateProcurement,thesuccessfulapplicantwiil be responsibleformanagingbothinternalandexternalcustomersandforworkingwiththe appointed '. While liaisingwith the team, a,andrelatedstakeholders,you will alsobeinvolvedin providing businesssupportto optimize finance-logisticsprocesses,order andlosisticscosts. Otherresponsibilitiesincludeprovidinginitiativesto helpmarimize companybusiness profitability andefficiency. Theidealcandidateshouldhavea desreein manasementor logisticsmanagementwith a deepunderstandingandknowledgeof theChinalogistics market.You shouldhaveat least5 years'experiencein amultinationalcompanyandyou shouldpossessoutstanding skills.Basedin Macau.excellent of English andCantoneseis amustwith Mandarin anadvantage. If you areinterestedin this role,pleasesendyour CV in Word format to ... Readthe iob advertisementagain and answerthe questions. r Whatareawi[[thenewcorporateprocurement managerhead? z Whataretheprocurementmanager'smain resoonsibilities?Listtwoorthree. 3 Whowiltheishecollaboratewithctosetyin his/herjob? 4 Whatqualificationsareexpected? 5 Whatkindof experienceis required? Canyouthink ofotherareaswhichareimportantin procurement?Discusswith a partner. f I
  23. 23. 24 | UNIT3 Inventorymanagementandprocurement 9 Threepurchasingmanagersarediscusslngstrategiesfor negotiatingwith asupplier. Listento thediscussionandanswerthequestions. r Whatkindof relationshipdo theywantwiththesupplier? z Whatwouldbethebenefitsof sucha relationship? 3 Whatmarketpositiondoesthecompanyhave? 4 Whatkindof productsdotheymake? 5 Whatkindofagreementaretheyinterestedin? 1O matctrthe beginnings(r-6) with theendings(a-f) of thesentencesfromthediatogue. r Howdoyou z I thinkwecould 3 Whatareyour 4 Yes,andI alsosuggestteltingthem 5 Inmyopinionit wouldalsobeimportant 6 Goodidea.Andwhydon'twe a to pointoutthatwe'reinterestedin establishinga long-termagreement. b thatthisa goodopportunityto associatewitha brandlikeours. c feelaboutthat? d lowercostsconsiderably. e saythatit'stheirchanceto enterthe pharmaceuticalmarket? f thoughtsonthat,Gisele? ASK|t{GFOROPtl{rOr{S Whatdo youthink? Howdoyoufeelaboutthat? Whatareyourthoughtsonthat? Doyouagree? Grvr{copn{lotts/rulxlncsuGGEsnoNs I suggestthatwe ... Inmyopinionweshould... , Perhapsweshould... i Whydon'twe...? AGREEil{G . ,: . i rnurr a goodidea. I Thatsoundsgood. I I agree. , That's right. AUDIO tra? 8 n T il n n n
  24. 24. UNIT3 Inventorymanagementandprocurement Youhavereceivedthe foltowingemaiIfromthe purchasingdepartmentin yourcompany.Work out afewsuggestionsandreplyto this email. l2s t! Dearcolleagues Wearecurrentlylookingintoallareasofprocurementtoseehowwecanoptimizeprocesses andsavecosts. Perhapsyoucouldgetbacktouswithafewsuggestionsregardingpossibleimprovementsin yourowndepartmentorworkenvironment. Thanksinadvanceforyourco-operation. Regards 12 Worhwithapartner:suggestthesepointsandcommentonyourpartner'ssuggestlons, Fa!tner A, iil€ 03, p.Z1 FartNrerg Fileil, p.?2 1J ASpanishcouriercompanyreceivesaquotationforpackinglabelsandconsignmentnotes. Putthewordsorphrasesintothecorrectordertomakesentences.Thefirstpartshavebeendone foryou. :,# u;;* :.**;.*,u,t'il,'u;*, , ;; +"r*****=**=' 3 Asrequested/ palletsto/ wewilldeliveron/ BarcelonaorMadrid. 4 Fora/ wecanofferyouI of2.5o/oI contracttermof/ adiscount/ atleasttwoyears. 5 Intheattached/ allprices/ havebeenlistedin/ yourrequirements/ quotationsheet/ columnsaccordingto. 6 lfyouhave/ meknow/ anyfurtherquestions/ pleaselet. 7 Welook/ hearingfrom/ forwardto/ yousoon. Luke ,s4S
  25. 25. 26 I UNIT3 Inventorymanagementandprocurement Whengivinga customera quotationit is necessaryto includedetailsona numberof things e.g.prices,discounts,anddeliveryterms. HerearesomeusefuIphrasesforquotations: Prices Pleasefind aftachedour quotationfor ... Wearepleasedto quoteasfollows. Wecanquoteyou a gross/netpriceof ... Thepricesquotedoboveinclude... Wecanofferyou a priceof .,.per ... Discounts Wecanofferyou too/ooff the retailprice. Weallow a 2o/ocashdiscountfor paymentwithinjo days. Ourpricesaresubjectto a z5% tradediscountoff netprice. Wegrant a trade/quantity/cashdiscountof ...% on our listprices, lf your orderexceedsz,oooitems,wecanofferyou a furtherrco/odiscount. Detivery Deliverycanbe effectedimmediatelyafterrecelptof order. As requested,we will deliveron palletsto ... Wewouldbe able to deliverwithin rc daysof receiptof order. T u n n r n 7 2 3 4 5 6 a b c d e c I 1{1 ff atctrthebeginnings(r-6) withtheendings(a-0 ofthesentences. Forordersexceeding5oopieces, Wegranta cashdiscount Thepricesquoted As requested,we Ourpricesaresubject Thenetprice wi[[detiveron palletsto Rotterdam. to a z5o/otradediscountoff netprice. we granta discountof 5o/". ofthisarticleis fz5.oo. aboveincludetransportcharges. of 3%on ourIistprices. 1t eivea customeraguotation by emaitbasedon the following detatls. GPSsystem'RoadNavigatorTX-z3oo' price:$9z5.oo morethanro items:additionalS%discount priceincludesr5%VAT deliverywithin6 daysof purchaseorder
  26. 26. UNIT3 Inventorymanagementandprocurement| 27 ostcompaniesandgovernmentstoday areunderincreasingpressuretooperate moreefficiently.Andmanyofthemarerealizing thateffectiveprocurementcanreducecosts, improveprocessesandincreaseproductivity. lnthepastfewyearsstrategicsourcinghas becomeafrequentlyusedapproachinthis context. ButwhatisstrategicsourcingJToputit simply,itmeansthatcompaniesareadopting anewstrategyforhowtheybuyservicesand oroducts. Strategicsourcingisasystematicprocessof analyzingexpenditures,internalandexternal influences,andfindingoutwhatkindofsupplierrelationshipsarenecessarytohelp achievethecompany'sgoals.Beforethecompanydecidestopurchaseaproductor service,strategicsourcingisusedtoconsiderthetotalcostofaproductoraction,not justthepricealone. Inthepast,manypurchasingmanagersneglectedthefactthatlowpurchasecostdoes notnecessarilymeanlowtotalcost.Ina strategicsourcingprocessothercostsare examinedaswelle.g.thecostofpurchasing,transport,support,maintenance,and disoosal. Leadingcompanieshaverealizedhowmuchtheycanbenefitfromstrategicsourcing, andmanyhavealreadyachievedimpressivecostreductions. @ r Whatdoyouthinkofthestrategicsourcingapproach? z Howaregoodspurchasedinyourcompany? 3 Doyoubuygoodsforthecompany?Whatisthestandardprocedure?
  27. 27. 28i Nlodesof transport l$atehthepieturesoftransportarndhandlingequipnrent{a-f}with thewords{r-6}. swap-body containership grapplerlift road-railertrailer riverbarge LGV(largegoodsvehicle) Matchthedifferenttypesoffreighttraffie(r-6) with thedefinitions(a-f). r multimodaI z piggyback 3 intermodaI 4 unaccompanied 5 btocktrain 6 single-wagon
  28. 28. o b UNIT4 Modesof transportI 29 ThedriverdoesnotstaywithhisroadvehicleduringtransportbyraiIorferry. Goodsaretransportedinthesameloadingunitorvehicleusingdifferentmodesoftransport. Thehandtingof thefreightitselfis notnecessarywhenchangingmodes. A singleshipperusesa wholetrainwhichis rundirectlyfromtheloadingpointto the destination.Noassembtinganddisassembtingis required. Carriageof goodsbyat leasttwodifferentmodesof transport,e.g.shippingbymotorlorryand aircraft. Trainisformedoutof individualwagonsorsetsofwagonswhichhavedifferentoriginsand differentdestinations. Combinesroadandrailtransport:wholemotorlorries,traitersorswap-bodiesarecarriedby rait. Twoempleyeesof aforwardingr$mpa*yar€eomparingtranspertmodesfor ashipmentfrocrl westernChinato Shanghai"Listenandcorrectthe inforrn*tionin the tabte.9 speedin days cost flexibitity inlandwaterways 7 low high road + comparedwith barge:6o%higher veryhigh rail (expressservice) comparedwithroad: 4o%higher low Cornptet*the sentenceswith theccrrectformof thewordsin braekets.Thenlisten again to check. r Howlongwoutdit takebybarge?- Normatlyaboutsixdays,butit oftentakes _ (tong)if theweather'sbad. It'scheap- it'sactually (cheap)of allthetransportoptions. It wouldonlytakefourdaysto shipbytruck,butthecostwoutdbeabout5o% (high)thanbybarge.
  29. 29. 30 | UNIT4 Modesof transport Railwoulddefinitelybe (fast)thanthetruckoptionif we usetheexpress servicethattakesthreedays. Butit wouldalsobe (expensive)thanshippingby road- transportcosts areabout4o%higher. 5 Andthenperhapswe'dhaveto usethestandardtrain,whichis much (slow). Answerthesequestions. r Whyisthebargeoptionnotveryflexible? z Whatdotheydecideto do at theendof theirdiscussion? flflPAn'lSOXS Whencomparingtwo or morethingswe usecomparativeadjectives.Thecomparativeformis-er forshortadjectiveswithonesyllable,andtwo-syllableadjectivesendingin-y. Transportby sea is cheaperthan transport by oir. Steelis hewier thanpaper. Weusemore+ adjectivewith longerwords. Shippinggoods by road is moreexpensivethanshippingthemby rail. Sometransportmodesaremorerelioble than others. Someadfectiveshaveirregutarforms. good/ wetl- better Ourratesarebefrerthan theirs. bad/ badly- worse Theirserviceis worsethan ours. far/ further- furthest Thisshipmentwill travelfurther than the lastone. 4 Workin pairs.Comparedifferenttransportmodesuslngsomeoftheadiectiyesinthebox. Exampla:I thinKshippinggoodsbyrailisfastarthansoatransport. gPgryiy_g/!! gq_ i 9ir _ i safe suitable reliable environmentatlyfriendly pipeline
  30. 30. UNIT4 Modesoftransport| 31 F*latchthe pictures(a-d)with the names{r-4}. 1 ganrrycrane z ISOcontainer 3 reachstacker a transtainer O ilowcompletethedesrriptionsof intermodaltransportandhandlingequipmentwith theverbs fromthe box. fittedostraddlermounted.loading.attached.reach.handte.piling.made.move t A pieceof machineryusedfor andunloadingcontainersfromshipsonto trucksor railwaeonsandviceversa.lt is rail-mountedandcan at leastfour railwaytracks.lt ismotorizedandcan paralleIto theship'sside.
  31. 31. 32 | UNIT4 Modesof transport 2 A specialtypeof devicewhichisableto 'very heavyloads.lt is usedfor transferringswap-bodiesandcontainersfromrailwagonsto trucksandviceversa.lt hasfourlegs swithwheelsanda spreaderbeamwhichcanspana widearea.lt canbe 6on railsor rubbertvresandisableto straddleseveralrowsof containers. A kindof forklifttruckusedin containerhandling.lt isequippedwitha spreaderbeamanda tifting armandcanbeusedforliftinscontainersano themontopof eachother.lt isveryflexibteandhasa highstackingandstoragecapacityasit isableto beyondthefirstrowof containersto tifta container. 4 A rigidbox_'r ofsteelwhichisverycommonin intermodatfreighttransport.lt canbeusedfortransportbysea,rai[,air,androad.lt isavailablein manydifferentversionsand sizes.Forexampte,thereareopen-topandflat-rackversions.Someofthemhavewheelsora bogie 'oto them.Themostcommonlengthsate20,4o,and45feet.lt is madeto thespecificationsof theInternationaIStandardsOrganization. Replacethe underlinedwordswith verbsfromthe boxthat havethesamemeaning.Usethe correctverbforms. stack . comqr:rrun e fix .':lattachr lift . fit:,:li ..:... a.:it,t Thistypeof craneis usedforraisingcontainers. z Containersareavailablein a varietyof versionsandsizes. 3 lt'sa heavy-dutyforktifttruckequippedwitha spreaderbeam. 4 Withthisdeviceyoucanpilecontainersontop of eachother. 5 Somecontainershavea bogiefixedto them. 6 Thisdeviceismountedon rails. 7 7 Thecraneis motorizedandabteto movealongsidethequay.
  32. 32. AUOIO JT rA {s.'10 UNIT4 Modesof transport| 33 Anemployeeof atransportcompanypresentssomecontaineroptionsto a potentialcustomer. Listenandcompletethe tabtewith the missinginformation. Typeof container 7 2 3 tanktainer + 5 flat-rack suitablefortransportof I Listenagainandcompletethe sentences. levelo tarpaulino frame. machinery. lashing. removed. contro[ledr plugs Itcomeswitha timberfloorandhasvarious devicesto securetheload. Theselashingpointsarelocatedhorizontallyat floor It istemperature- andisparticutartysuitableforcargothatneedsregulated orcooItemperatures. a Thisisa standardcontainer 5 Asanextra,wealsooffertankcontainerswithelectric needscoolingorheatingduringtransport. in casethecargo 5 lt comeswitha PVC coverinsteadof a roofpanelto allowloadingfrom thetop. z Thedoorscanbe to makeloadingeasier. 8 Werecommendthisspecialtypeof containerforthetransportationof heavy andpipes. l{owlabelthedifferenttypesof containersr-5" t witha tankfittedinside.
  33. 33. 34 | UNIT4 Modesoftransport COI{TAItIERFEATURES Werecommendthistypeof containerfor... It is particularlysuitablefor... It comeswith... Asanextra,wealsooffer... It has...forloading 1O Oescribethecontainerfeaturestoapartnerusingwordsfromthisunit. PartnerA Fiie$4, p.lj Parln€rB File::, p.7: 11 So* ttregeodsunderthe correctheading, perishablecargo non-perishablecargo heavyweightandoverwidthcargo meat . steelpipes . crudeoil r freshproduceo industrialboilers. seafoodr alcohol r dairVproducts. tractorsr chilledor frozenfoodstuffs. harmfulchemicals €anyou think of other typesof goods?Discussin asmall group.
  34. 34. UNIT4 Modesof transportI 35 ! 2 ttowsaywhichofthefotlowingcontainersyouwouldrecommendforthedlfferenttypesofcargo fromexerclserr. a reefer b flat-rackcontainer c tankcontainer lt Comptetethiscrosswordpuzzleontransportmodeswlthwordsfromtheunlt. Across r Anotherwordforrubbish. 4 Adeviceforliftingheavyloads. 6 Anotherwordforshrp. 7 fhe oppositeofsofrorflexible. Down z Anotherwordfarpipe. .3 Acontainerforliquidsisa ...container. 4 Keptcoo[,butnotfrozen. 5 Acontainerfittedwithacoolingsystem.
  35. 35. - 4 i,lodesof transport FreightTransportLogisticsinEurope- thekeytosustainablemobility .:: : Europe'stransporlpolicyhasbeen . characterizedbyliberalisationand : harmonizationovertheyears.Thishasslowly : shapedthetransportsystemintowhatitis ' today.Globalizationandtheconceptofwider ' Europecreatefurtherchallenges.Thefast ' growthoffreighttranspoft- driventoalarge : extentbyeconomicdecisions- contributes t togroMhandemploymentbutalsocauses congestion,accidents,n0ise,pollution, increasedrelianceonimportedfossilfuels, - andenergyloss.Infrastructureresourcesare - limitedandanydisruptioninthesupplychain ,, (i.e.energy)hasnecessarilyanegativeimpact ,, ofltheEUeconomy.Withoutadequate ' measures,thesituationwillcontinue , worseningandincreasinglyundermine ,, Europe'scompetitivenessandtheenvironment , thatwealllivein. : Toovercomesuchproblems,Europe's : transportsystemneedstobeoptimized ' bymeansofadvancedlogisticssolutions. i Logisticscanincreasetheefficiencyof : individualmodesoftransportandtheir I combinations.Asaresult,fewerunitsof i transport,suchasvehicles,wagons,and ' vesselsshouldcarrymorefreight,lmpacton theenvironmentwilldecreaseaccordingly. Railandinlandwatenuaysneedtobe modernized.Airfreightshouldbemore closelyintegratedinthesystem.Thepositive developmentofshortseashippingshouldbe accelerated.Deep-seashippingandits hinterlandconnectionsneedtobeenhanced, Shiftstomoreenvironmentallyfriendlymodes mustbeachievedwhereappropriate, especiallyonlongdistance,inurbanareas,and oncongestedcorridors. Atthesametimeeachtransportmode mustbeoptimized.Allmodesmustbecome moreenvironmentallyfriendly,safer,andmore energyefficient.Finally,co-modality,i.e.the efficientuseofdifferentmodesontheirown andincombinations,willresultinanoptimal andsustainableutilizationofresources. :,'i:.::;rnr' - i:lti:li:: r,ii:.:.:=ii, -i!:!a!:-l: ':::r:iiii: , rll::::1!: j':'1I: riil r:.t:r litHililGn r Doyoualsohaveto dealwithgrowingfreighttrafficin yourcountry? z Howdo youthinktransportsystemscouldbeimproved? 3 Howdo youthinkintermodaltransportsystemscanmakefreighttransportmoreefficient?
  36. 36. lsz Plannin$andarrangiin$transport AUDIO A11 vu- L7 f,llakea list of all the differentfactorsthat wouldinfluenseyourchoiceof transportmethodfor a shipment.Completethediagrambelow. Listento thetelephonedialogueandanswerthe questions. a:.1111...,:. r Whatarethetwodifferentrailtransportoptions? z Whendotheywantto ship? 3 Wherewitttheshipmentgo? 4 Whichtrainoptionis recommendedforlargevolumeshipments? 5 Whatwouldmaketransportcheaper? 6 HowmuchtimewitttheyhavefortoadingtheraiIwagons? destination
  37. 37. 38 1UNIT5 Planningandarrangingtransport {. 2 €omptetethe sentsnseswith the wordsfrom the box.Thenlisten egeinto check l'm7 2 3 4 5 6 thetrainoptionsdescribedonyourwebsite. tellmea bit moreaboutthem? What the bestrailoptionfor us? Forlargevolumes,lwould usingblocktraintransport. lf youwantto shipsmallerquantities,thesingle-wagonoptionwouldbe lf flexibilityis important,I would trainoption. youbooktheflexitrainblock I cansuggestsingle-cartransport,whichis evenmoreflexible. Inthatcaseweshould theotherblocktrainoptions. timewouldwe haveforloading? At least7 hours,butwe couldarrangelongerloadingtimes Whenaskingforinformationwealwaysusepolitelanguage.Weoftenstartwith a more gene,ralrequestfor informationbeforewe askmorespecificquestions.Indirectquestions suchasCouldyou tellmehowmuchit wouldcost?aremorepolitethandirectquestionse.g. Howmuchwouldit cost? I'd liketo ask/enquireabout.,. I'm callingabout...(onthetelephone) I'm writing about/withregardto... (in an emailor letter) Couldyou tell me how much/manyflong/often...? Customersmayneedadviceontransportoptions,fteightandinsurancerates,shippingand packingdetails,theroute,detailsregardingweight,dimensions,andmeisurements. ForthisconsignmentI wouldrecommend/suggestusingairtransport. I recommend/suggestthatyaushipthegoodsbyroad. WeTYoushouldalsoconsiderairtransportfor... Thatdependsonyourspecificrequlrements. Sometimesyouneedto providethe customerwithseveralatternativesbeforea decisioncan bemade. Anotheroption wouldbe to ... Ofcourseit wouldalsobepossibleto ... (instead). Alternatively,you/wecould... As7 8 9 10
  38. 38. UNIT5 Ptanningandanangingtransport| 39 3 Herearesomemorephrases.Sortthemunderthecorectheadlng. | (would)needsomeinformationregarding... InthatcaseI recommend/suggestthatyouuse/ship... I thinkthebestoptionwoutdbeto ... lf youprefer..., w€couldalsoarrange... Couldyouletmehavesomeinformationabout...? Wecanprovide/arrange/ship...if you like. Asanalternative,we canofferyou... Whatwould bethe cheapest/fustesVsafest/mostconvenientway/option? 4 ilatch the beginnlngsof the sentences(r-6) with the endingp(a-0. r I wouldneedsomeinformation z Couldyouletmeknow 3 InthatcaseI suggestthatyou 4 Fora consignmentthissizeI 5 Ofcourseit wouldalsobe 6 Wecanalsoarrangetransport a wouldrecommendrailtransport. b bycourierifyouprefer. c regardingloadingtimes. d whatthetransittimesare? e possibletoshipbyexpressserviceinstead. f usethecheaperseafreightoption. n T n u T I
  39. 39. 40 ..]lrl-5 Planningandarrangingtransport :.. 5 Workwith a paftner.Followthe stepsbelowandpractisemakingenquiriesandgivingadvice. Usephrasesfromthis unit. A TellBwhatyouwouldliketo enquireabout. GiveBsomedetailsofyourshipment. TeltByouarenotsureyouwantthisoption. AskBaboutorder/cancellationdeadtines. ThankB forhelp. 6 Listentoashippingagentdescribingoneofthecontainersavailabte.Gomptetethemissing detailsandlabelthedrawingwiththewordsfromthebox. height. payload. lengthr Typeof container:4o ft opentop 1 z : 4,O3okg : 3z,5OOkg 28,47okg InternaImeasurements: 4 5 6 i 72.02 m | 2.35m :2.32m 7 Listenagainandnotethenon-metricmeasurementstheagentmentions. 1 tareweight: z internallength: 3 internalheight: ,/ / / / AUOIO trr ry 72 B AskA to be morespecific. Recommendoneortwooptions. Offeranotheralternative. AnswerB'squestion.TettByouwil[givehim/ hera quotationwithinthe nexthour. 3 maximum E N o1 N
  40. 40. I UNIT5 Ptanningandarrangingtransport| 41 Rewritethe sentences. Example:Thecontaineris 6 metreslong. Thalangthof thocontaineris sixmelras.(Or:Thaconlainar'slangthis b metres.) r Thepackageweighs45 kg. z Thisseagoingvesselisabout3o m wide. 3 Thecasewe needto shipisr m [ong,5ocmwideand35 cmhigh. 4 ltsdepthis nearly3 cm. 5 Theship'slengthismorethan65 m. 6 Theopencontainer'sdoorheightis7 ft ro in. 9 Whatdotheseabbreviationsstandfor? rft 2kg 302 4cm 5lb 6 cuyd 7m' 81" 9pt 10 gar 1O putttrewordsfromaboveIntothecorrectcolumninthetabte.Completethetablewlthother measuresandwelghtsyoucanthinkof. length surface I volume t;;t fluid ounco(fl oz) weight
  41. 41. 42 JNir 5 Planningandarrangingtransport tt Describethemeasurementsandweightofacontainertoyourpartner.Usephrasesfrom thisunit. PartnerA File 05, p.71 Partner B fils 13,p.72 AUDIO trl cy t9 S|IllgilgUl,t{!l-U!Mr.9l3:r:y-El9Tli-4It-QI$!919NI. Numbers Whendealingwithconsignmentdetailsit is oftennecessarytotalkaboutnumbers. I Wewritea commato showthousands(butwe don'tsayit!): : 235,ooo two hundredand thirty-fivethousand , Weusea oointto showdecimals: 7.5 onepointfive Weusethewordand afterhundreds: 185 onehundredondeighty-five Whenarrangingtransport,we needto givedetailsaboutthesizeandweightof the consignmentto beshipped. Size Ourconsignmentis3 by z by 2.5 metres. Thisbox measuresz by t.5 by 2.5 metres. Itsmeasurementsarezo by 85 by 5o centimetres. Weight Theemptycontoinerweighs5,oookg. Thenet/tare/grossweight of the containeris ...kg/tons. Thecontainer'smaximumpayloadis ... Dimensions Thebox is 4o cm highlong/wide/deep. Its/Theheight/length/width/depthis 4o cm. Remember: Thiscontaineris almost sixmetres/feetlong (not sixmetre/foofl) But: lt's a twenty-footcontainer.(notfeet!) 12 tlstentothedialoguebetweenaforwarderandacustomeraskingforashippingguotation. Thensaywhetherthestatementsaretrue E orfake Eaccordingtothedialogue. r KarlaHanssenneedsa quotationforairfreightto theUnitedArabEmirates. z Theywantto shipcoolingunitsto AbuDhabi. 3 Theconsignmentconsistsof r8 boxes. 4 Theywantto shipfromSweden. 5 Theunitsshouldbe pickeduponAugust6th. 6 Martinwitlcallbackwithinthenexttwo hours. n T I T T n
  42. 42. UNIT5 Planningandanangingtransport| 43 lJ t istenagainandcomptetethemissingdetaitsintheonlinequotationform. Quotationform Companyname: Contact: TelNo: FaxNo: Emailaddress: Shippinginformation Pointof originr Destination: Methodoftransport: Numberof units/items: Pick-update: Deliverydate: Freightinformation Volume(m3): Totatweight(kg): Dimensions(cm): Typeandnatureof goods: Speciatrequirements Hazardous: 0ther: KarlaHanssen oo4689oz65o3o oo46 89o265o39 khanssen@coolair.se 30.37 t7ocmhigh,r45cmwideand8z cmdeep mustarrive Air 1/1 Worfwithapartner.WriteanemaiIaskingforaquotation.Includetheinformationfromthe orderformabove. Rlgy-lllll!9-1-glqr!Ie!!',ll'. .--,, - ll.'.l,ii,.l-.--.--,-,- We/lneeda quotationfora shipmentto ... Pleasequotefor(thesupply/transporto0 ... Pleasesendusa quotationfor... Pleasequoteyourlowestpricesfor... Yourquotationshouldincludedetaitedinformationonfreightandinsurancerates, detiveryterms,deliverydate,andtermsof payment.
  43. 43. 44 UNIT5 Planningandanangingtransport 1$ nutthewordsin therightorder. r a shipment/sendlusla quotation/ pleaselfor lto Madras 2 state/ deliverydate/ ptease/ inyourquotation/ yourearliest 3 tetus/could/thefotlowing/ptease/haveaquotation/inctuding/detaitslyou? 4 a parttruckload/shippingrates/what/your/for/toBirminghamlare? 5 onsailingtimes/ yourquotation/ detailedinformation/ should/ andinsurancerates/ also include 6 thefoltowingconsignment/ pleaseI forI ofI quote/ thetransport In thi; week's issueof our GLOBAL TRADE maga:ine wq qf.feysomeexpert advice on how to successftrll-tship ,8,oa,ils,a6, nodfr om Hank Wil cox. As the export rnanager for Jonston Cosmetics,Hank overseesthe distribution of ;,,,;,,,,t,,.:,;,,,,;;:::,,;;,;;,:,:,':, cosmeticproducts to more thttn 40 countrie.sworldwide. Overseastrade and logistics issuesplay amajor ysls if' t;'::t:':;,;:,'.:,';;';a;,:,:, the:iompany's business. :r'r":' How do you successfullymanageshipping logisticsat JonstonCosmetics? I think it's mostimportantto work with good freight forrvarders.Sobeforewe actually choose afreight forrvarder,we checkwhethertheir servicelevelcomesup to our standards. What exactly doesthat mean? Well, it meansthatwe only wantto work with forwarderswho meetcertainrequirements. Onethingthat'sreallyimportantis reliability. We needto be 100percentsurethatour consignmentsaredeliveredto thecustomerat theright time. We alsoexpectahigh level of communicationandco-operationbetweenthe forwarder andourselves.And our forwarders mustbeableto provideflexibletransport solutionsat shortnotice. And what about transport costs? Thepriceis alsoimportantobviously,butasI said,thereareotherthingsto considersuchas qualityof service,handlingofpaperworkand advice.We usuallyaskfor four quotationsfor eachshipment. What about all the documentation required in oYerseastrade? We havea teamof experiencedlogistics people who discussthebestpossiblefreightoptions with thecustomerandhandleall thepaperwork. Documentationis really very important, especiallyif thingsgo wrong.Sowe always makesurewe havecopiesandduplicatesof every documentin casesomethingis lost. Consignments can easily be damaged in transit. Are your customers aware of that? Yes,rvealwaysadviseour customerson the risksandoffer themthemostsuitableinsurance for theirconsignments.Unfortunately,handling damageisquitecommonsoit's alwaysagood ideato insurea consi_enment.And insuranceis lessexpensivethanmostpeoplewouldexpect;it usuallycostsbetrveenoneandtwo percentof the consignment'svalue. 1. Doyouhaveanyexperiencein dealingwithfreightforwarders? Doesthetextmentioneverythinga 'good'forwardershouldbeableto do?Canyouadd otherasoects? lfyouhadto choosea forwarder,whatcriteriawouldbemostimportantforyou? Inwhatcasewouldyourecommendfreightinsurance?4
  44. 44. l+s Shippinggoods I Doyouknowwhatthesemarkingsrepresent?0iscusswith a partner.Tryto labeltheshipping markingswith the correctwords. Doyou knowanyotherrnarkings? Hereisanextractfroma manualprovidingrail loadinginstructions.(ompletethesentenceswith wordsfromthe box. carefu[tyr attention. overhangifrs.isure o placeo examine. secure. instructions . fit . distribute. exceeded. diagonalty vehiclecarefully. z Donotptaceitems 2arnqq fho rll:qnn 3 Whenloadingiscomplete,ensurethatit fultycomplieswiththe givenin ourRailInstructionsManual. 4 Examineloadcarefutlyandmake it is undamagedandsuitablefor loading. longer,heavierpiecesonthebottomof theload. 6 Makesurethatloadis
  45. 45. 45 - 6 S- :: :e goocs 2 ilowmatchthecorrectsentenceswiththeinstructionsbelow. a beforeloading: b duringloading: c afterloading: 3 Matchthebeginningsofthesentences{r-8)withtheendings(a-h). r Removeprotruding z Coverthedamagedwall 3 Securetheloadto 4 Filtempty 5 Replacedamagedpallets 6 Aligntheload 7 Stacktheboxes 8 Sealthecontainerafter a preventmovement. b on patlets. c vertically. d staplesor naits. e spacesbetweenproducts. f loadingiscomplete. g ofthecontainer. h withnewones. EXPTAININGHOWTO DO SOMETHTNG Whenexplaininghowto do something,youcanusetheimperativeformof theverb, Usethe infinitivewithoutfo, likethis: Examinethe load carefully. Donot overloadthe vehicle. @[,-] ItrYril lrul mffi ffi M w ffilffiil tH*|+t"l W n n T T T u l n 7 Ensurevehicteis to beloaded. 8 Strap loads. 9 Whencheckingthevehicle,givespecial 10 Examinevehicleandload to doorsecuringmechanisms. afterloading. t7 loadasevenlyaspossibleandmakesurewheelsareevenlyloaded. t2 Checkwhethervehiclecapacityhasnotbeen
  46. 46. UNITG Shippinggoods| 47 4 Gompletethisemailaboutanurgentshipmentwithprepositionsfromthebox. :.:a:.. :::a:.,. .', by r g6rrr. with o in r Out . tO . betWeen r,rl1Of hd "_-**** $ Sonja fi { I'mafraidthereisaproblem Regards JonFrederikson LogisticsManager i:ffi @w rthescheduleddeliveries : Francenextweek.OurcustomerGLPPharmainBresthasjustinformed methattheyarealready 3ofstockandneedanurgentdeliveryofthe5mg onextweek.30and90piecepacksthisweekinstead lfpossible,wemusttrytomakeonepartialdelivery 5Wednesday(oras s00nasthepackagingisfinished)ofthe5mg30packs. Weneedadirecttruck 6ourproductionplantinGermanyandBrest.lfwe canshipthefirstpaftonWednesdaymorning,thetruckshouldarrive BrestonThursdayafternoon. TheseconddeliveryshouldbemadeonFridaywiththerestoftheSmg30andthe90packs.As theproductsareneeded 8Monday,thetruckmustbeunloadedinBreston SaturdayorSunday. Pleaseletmeknowifthereareanyproblems! : =. =3 iV :;' Ff5frts,,i*r.t=:..-= :i::::::rfi,s,rfW '"'"'=4 AUDIO ff, w 74 5 Soniaandfon arediscussingthe urgentdeliveryoverthe phone.Listenandanswer the questions. r Cantheyuseoneof theirusualforwardingagents? z Howlongwouldthefastestdeliveryservicetake? 3 Wouldexpressdeliverybea goodoption? 4 Whyis it notpossibleto deliverat theweekend? 5 WhatdoesJonwantto do next? Putthewordsin theorderthey arementionedin thedialogue.Thenlistenagainto check. r reallylherellthink/a problem/we've/got 2 use/thisshipment/ourlfor lone/unfortunatety/wecan'tlof/regularforwarders 3 we/smallerllhis ldeliveries/ means/ partiatlthat lwoutd/ haveseveral 4 haveto / a lotmore/ and/ as lwe'd lpay/ a resutt 5 SaturdaysandSundays/becauseof/deliver/we/can't/attheweekend/drivingbanI onI theHGV 6 problems/thisdeliveryinoidea/l/woutd/cause/somany/had 6
  47. 47. 48 | UNITG Shippinggoods INTORMINGSOMEOI{EABOUTPROBLEMS Tetlingsomeonethatsomethingcannotbehandtedinthewayit wasplannedorthat somethinghasgonewrongcanbedifficutt.That'swhyit isimportantto staycalmanduse polite[anguage.lt is usuallya goodideato saywhattheproblemis exactlyandthenexplain thesituation.WeoftenusebeginningssuchasI'mafroid...or l'msorry,but...,evenif we arenotresponsiblefortheproblem. First,wegivea briefintroductionandthengoonto explainthesituationin moredetai[: fm ofroid thereis a problemwith customsclearance. I'msorry,but therewillbe o deliverydelay. Wemayatsowantto givereasonsfortheprobtem: Thedelaywascausedby a rail strikein ltaly. Theconsignmenthasto berepackedbecausethecartonis damaged. Therewasa delaybecauseof bod weother. Therewasa delavbecausetheweatherwasbad. Wemayalsowantto talkaboutcontrast,e.g.whenweexplainthattherewasa problem,but it hasn'taffectedtheoutcome: Althoughtheloadwosn'tsecuredproperly,it arrivedintact. Theload wasn'tsecuredproperly,but it arrivedintact. ln spiteof thestrike,theconsignmentarrivedon time. Despitebeingdelayed,theconsignmentarrivedon time. Sometimeswealsoneedto explaintheconsequencesof certainevents: Theresultwosthot thegoods didn't leavethe worehouseuntil Friday. As a result,theshipmentorrivedtwo hourslate. There'sfog at the airportso theflight hasn't tokenoffyet. 7 Comptetethesentenceswithwordsfromthebox. so . because. although. due. asaresulto despiteo becauseo inspiteof r Ourcustomerwantsto shipvatuabtefreight, weneedto thinkaboutinsurance. z A partoftheshipmentseemsto bedamaged_ of roughhandting. thecustomerneededthemurgentty,thegoodscouldn'tbedeliveredat the weekend. 4 Theflightwascance[led to badweather. 5 Thedriverhadthewrongaddress. , it tookhimthreehoursto deliverthe Dallets. 5 Theconsignmentarrivedontime atlthecustomsformatitiesat theborder. Z Weareunableto shiptoday_ we'vehadproblemswithourdispatch. beingwellsecured,theloadwasdamagedonarrival.
  48. 48. I UNIT6 Shippinggoods| 49 Choosethe correctwordsto completethesesentences. r Thedocumentsstatedthewrongquantities.Asa reason/result/cause,theshipmentwasnot acceotedat thewarehouse. z Thedelaywasfound/noticedlcausedbyanaccidentonthemotorway. 3 WhenI spoketo the logisticsmanager,it noticed/sadturnedoutthattheyhaduseddifferent packingmateria[. 4 Unfortunately,weareunableto delivertheconsignmentdueto/because/sotechnicalproblems in ourwarehouse. 5 Although/lnspiteof/Butthedelay,thedeliverywitlstittarriveontime. 6 Whatisthecause/reason/resultforthisdelay? I Youareafreightforwarder.Caltyourpartnertoinformhim/heraboutadeliverydelay. Usephrasesfromthisunit. Pafiner A Fite06, p.71 PartnerB File74,p.72 1O fnerearesixmistakesinthisemailGanyoucorrectthem? DearCheng Pleasefindattachthefollowingdocuments:deliverynoteN"70007'108,packinglist,andshipping order. Ourfonruarderhasjustpickedupthegoodsfromourwarehouse.Thegoodsshouldbeatyour disposalatMonday31October2009. Pleasenoticethatacopyofthebatchcertificatewillbesendtoyouassoonaspossiblebyemail. Assoonaswerecievetheoriginalbatchcertificate,wewillsendittoyou. lfyouhaveanyfurtherquestions,pleaseletmenow. Regards AnaGarcia LogisticsManager ADYIC!91 9tl1l_l!Er{r Whendealingwithshipmentsto customers,it iscommonpracticeto advisethemthata shipment hasbeensent.Oftendetailson departureandarrivaltimes,ordernumbers,anddocumentsaregiven. Wearepleasedto informyou that your orderhasbeendispatchedby trucktodoy. OrderN"3otz hasbeendispatchedby flight 84479 today. Weorepleasedto advisethot your orderN"z3/tj46 wasshippedon boardthe vessel'OceanLine'. Theconsignmentis dueto arrivein SydneyonAugustz5th. Theaboveorderhasbeenhandedoverto ourforwordingagentstodoy. Theconsiqnmentwill be deliveredto vourwarehousein Brussels. L ,
  49. 49. 50 | UNIT6 Shippinggoods 11 txrite a similaremailinformingacustcmerabcutdispatch. Includethefotlowinginformation: r Theordernumber. z Whentheconsignmentwassent. 3 Howtheconsignmentwasshipped (road,air,rail,sea). a Whereit wittbedelivered. 5 Whenit willarriveatthecustomer'ssite. 12 Uatctrthewords(r-5)withthepictures(a*e). r bale 2 chest ^ t^^,.^t t-^-1. i uot | tr L/LoJN 4 drum 5 Crale t T f* ilrua-b
  50. 50. UNIT6 Shippinggoods| 51 lJ Xowmatchthe items in exerciserz with the correctdefinition. a Largecylindricalcontainerwitha flatbottomandtop.lt is madeof woodandis usedfor tiquids. b Woodenboxmadeof woodenslats.lt canbeopenorclosedandis usedforpackinggoods. c Largepackageof presspackedgoods(oftenrawmateriaD,whichistighttybound,wrapped,and banded. d Sturdyboxwitha tidwhichis madeof metaIandoftenusedforstorage. e CylindricalmetaIcontainerfortiquids. 1/1 USff, internationalfreightforwardersb*sedin Ghicago,glvesomeshippinginstructionson theirwebsite.€ompletethesentenceswithwordsfromthebox. lmarko clearanceo withstandr,wqight. appointqd. exhibitqr. importinil:,'.ina*iAuaffy 6e6 ._* o, S' fu t www.expochicago.iom- G'*-- ; r*IE ShippingInstructions rc [:F Astheofficia|internationa|freightfonalarder-|byEXP0CH|cAG0,WeWi||liE I'F co.ordinatea||internationa|shipmentsandarrangecUstomS-2forthisevent.l Pleasecarefullyreadthefollowinginformationregardingshippingrequirementsfor q 3goodsintotheUS. PackingandMarking 1 Ensurethatallboxesaresecurelypackedinorderto andonsitecontractors, 4handlingbycarriers 2 3 Clearly 5allcartons.cases.orcratesontwosides. lfyoushipyourgoodsinacontainer,makesurethatallcartonsare markedandlabelledinthefollowingmanner: Address: Nameof Numberofstand: Casenumber(...)of(".) Total----'---..---------Binkg:
  51. 51. _ 6 i- --;.g goods I A lhenHeathrow'sTerminal5was Y Y officiallyopenedbytheQueenin March2008,operatorBAAsaidthatit wouldputtheairportatthecuttingedge ofglobaltravel. Thecomplex,whichcostf4.5bn,includes 50newaircraftstands,alargecarpark aswellasrailandundergroundlinksto London,ltisdesignedtohandle12,000 bagsanhour. BAAclaimedthatcheckinginforflightswouldbesimplifiedforupto30millionpassengersa yearbyonlinecheck-in,fastbaggagedroppingfacilitiesandsophisticatedbaggagehandling. Twoweekslater,onlaunchday,however,dozensofflightsinandoutofthenewterminalhadto becancelledduetoabreakdownofthebaggagehandlingsystem,Bytheendofthefirstday, hundredsofpassengerswereleftstrandedattheairportandtherewasabacklogofmorethan 15,000bags. Whathadgonewrong? 0nlaunchdayproblemsstartedalmostimmediately,whenstaffandpassengershadtrouble Iocatingcarparks.Delayedopeningofcheck-inthenledtolongqueues.Additionally,workersin thebaggagesortingareahadproblemsloggingontothecomputersystemorcouldnothandle theRMS(ResourceManagementSystem),whichallocatesbaggagehandlerstoloadorunload aircraft. Asthecheck-instaffwerenotawareofthesituation,theycontinuedtoaddluggagetothe system.Asaconsequence,check-inhadtobesuspendedintheafternoon. Anaviationanalystlaterexplainedthatthebacklogofbaggagewasmainlycausedbyproblems withtheterminal'sthree-stagebaggageprocessingsystem. Thefirststage,thefastbagdrop-off,wasworkingasplanned,butthesecondstage,an undergroundconveyorsystem,hadbecomecloggedupbecausebaggageworkerswerenot abletoremovethebagsquicklyenoughattheotherend, BAsaidthattheyknewthefirstdaywouldbecriticalbecauseofthesizeandcomplexityofthe moveintoTerminal5,andthattheywereworkinghardtoresolvetheseissues. 16@ r Whatarethemainlogisticsproblemsmentionedinthisarticle? z Haveyoueverexperiencedsimilarproblemsat anairport? 3 Howimportantis logisticsforanairport?
  52. 52. 153 Warehousingandstorage tr !ffi! Lookatthepicturesofwarehouseequipment.Matchthepictures(a-0withthewords(r{}. UJ r handpatlet-truck z totebin 3 fork-tifttruck(CBtruck) 4 rotl-cagepallet 5 (Europalletor UK)pattet 6 trolley Readthetext describingwarehouseareasandlabelthe areaswith wordsfromthe list. sortation. marshallinganddispatcho receiving. collationandvalue-addedservices o back-upstorage. orderpicking t:l tl Firstofa[1.thereisthe 'area.That'swhereallincominggoodsarriveand documentationischeckedandrecorded.Goodsareoftenunpackedor repackedhereto maketheir formatmoresuitableforwarehousehandling. ' areaholdsmostof ourwarehouseinventory. lnthe rareathegoodsareselectedintherightquantities,thatmeansthe quantitiesrequiredbythecustomer.Herewealsobreakbulk.Thatmeans,forexample,after receivinggoodsin [argequantities(e.g.paltets),weneedto packtheminsmallerseparateunitsfor thecustomer. Inthe -areawedealwithsmatlerordersizes.Sometimesseveralorders havebeenbatchedtogetherto simptifuthepickingprocessandnowneedto besorteddownto individualorders.
  53. 53. 54 | UNIT7 Warehousingandstorage : Afterpicking,thegoodsareconsolidatedandmadereadyfordispatch.Dependingonthe customer'srequirementsthegoodsmaybe packedintocartonsor casesor theyarewrapped (i.e.stretch-wrappingorshrink-wrapping).SomewarehousesalsoprovidespeciaIservicessuchas labelling.Thispartofwarehouseoperationsis called Thefinalstagein warehouseoperationsisthe_ 6area.Thegoodsarebrought togetherto formvehicleloadsandarethenloadedontovehiclesforonwarddispatch. 2 ilatch the warehouseareas(rg) to the activltiesthat takeplacein them(a-f). r dispatch z co[[ation 3 reserveStorage 4 orderpickingandsortation 5 receiving a goodsarebroughttogetherfor loadingandtransport b wherethegoodsarekeptuntilrequired c thegoodsareselectedandputtogetherin theunitsrequiredbythecustomer d completeordersarepackedandwrapped e thegoodsarepreparedforwarehouseoperations 3 tatch the verbs(r-8) from the text in exerciser to the correctdefinitions (a-h). n n n T t r label z repack 3 handle 4 select 5 batch 6 sort 7 wrap 8 load n n n I u u l u a putgoodsona palletorvehicle b providespecificinformationonthe productitselforthepackaging c dealwith d pickorchoose e putseveralthingstogether f packin specialmaterialforprotection g putintonewunitsor formats h arrangein a specialwayor order
  54. 54. UNIT7 Warehousingandstorage| 55 THE PASSIVE Whendescribingprocesses,thepassivevoiceisoftenused with modalverbssuchascon,must,moy,should,etc. Theforks conberaisedby a simplepump action. Thissystemmusthefittedwithdetectors. Orwecanusethepassivein othertenses oerfecttense. After thegoodshovebeenchecked, back-upstorage. Theunloadinghosbeencompleted. e.g.thepresent theygo into 4 Completethe sentencesusingthecorrectactiveor pa$siyefcrmof theverbsin brackets. o b Aftertheunitload (check),it goesintoautomatedstorage. Assoonasanappropriatelocation (identifrf)bythewarehouse managementsystem,a put-awayinstruction c Afterthevehictedriver (must,issue). (report)to thegatehouse,thevehicle documentation (check)by staff. Thenthepackages withbarcodes. (process)i.e.they e f (may,[abel) Thegoods (check)on unloading. Afterthat,staff (direct)thedriverto an unloadingbayora parkingarea. Nowputthe stepsin the goodsreceivingprocessin the correctorderr-6. Listento this extractfroma presentationabouta newwarehousemanagementsystem. Nowsaywhichof thesestatementsistrue 7 fatse:f . r Theexistingsystemis notveryefficient. z Theycoutdcentralizeinventoriesin oneCanadianwarehouse. 3 Cycletimescanbereducedbyat leasthalf. 4 Theycouldreducewarehouseareafromfourfloorsto one. 5 Printondemandallowsthemto printinvoicesin severaIlanguages. AUDIO efi, {3 75 5
  55. 55. 56 ' riNlT7 Warehousingandstorage :. 6 ilow listen to therecordingagainandcompletethesentences. r I thinkthisnewwarehouseareamanagementsystemWMSzXwouldhelpuscutcostsand ourprocesses. z OnegreatadvantageofWMSzXisthatwecouldreducethenumberofwarehouses acrossCanada. 3 AnotherinterrestingfeatureofWMSzXiscustomerorder a Warehouse couldbeimprovedasweilbytransferringdepartments. 6 WMSzXwoutdalsohelpusreducewarehouseareaandground Thecouldbeachievedbyinstaltinganautomatedstorageand Thenewsystemwouldalsoenableusto moment. sysrem. thematerialflowat anygiven 8 Thisallowsprintingof [abels,brochuresandcustomer in z5 languages. ..,.II![TI9ABOIJTADVAI{TAGESANDPOSSIBrEIMPROVEMENrs Onegreatadvantageis ... Themostinterestingfeatureis... It wouldhetpusreduce/increase/improve/optimize... Anothermajoradvantageis/woutdbe... It woutdalsoguarantee/ensure... 7 Workwithapartner.Eachofyouhasawarehous€rnanagementsystem.Presenttheadvantages ofyoursystemtoyourpartner.Usephrasesinthebox. PartnerA File07, p-71 Part&erB Filer5" p.7z I Comptetethedescriptionsoftypiratwarehouseequipmentandsystems.Usetheadiectivesfrom the box. :::rr,a:1.t:::r, t. ...ir.r': stackable. mO'Uite. aUiuiiltrco suitable. bulky. driverless. rigid. collal0sibite truckwhichiscontrolledbycomputer butthere r Anautomatedguidedvehicleisa andelectricaltypowered. z lBCs(intermediatebutkcontainers)madeof metalor ptastic arealsoonesmadeof canvas.whichare 3 Cageandboxpalletsarefittedwithcorner-postsandsides.Theyareusuatly InpaltetizedstorageAPR,i.e. paltetracking,is used. Someproductsarenot forpattetizatione.g.expensiveelectronicitemsor items. are 4 5 6 largeand shelvingisoftenusedforsmallerproductsin non-palletizedsystems.
  56. 56. AUDIO a76 UNIT7 Warehousingandstorage| 57 9 Putthestepsinthisintegratedpackinglocationsysteminthecorrectorder(r-8).Thenllsten andcheck. Youscanthebarcodeoftheshippinglabel. Thesystemcatculatestheweightofthepackage. Youenterthesystem. Youchoosemeansoftransport. Youcanputtogetherpackages. Theshippinglabetsareprinted. Youcanseeandaccessallpositionsinthecontainer. Theorderiscomplete- systemprintsdeliverynote. tO Xowlistentothedialogueagainandcompletethesentences. T il I n n n n n r Afterthegoodshavearrivedat thepackinglocation, oftheshippingbox. 2 3 + 5 oK.I Wel[, gotthat.Whatis 6 8 weight. Thatis to scaninthebarcode youenterthepackinglocationdialogue. youcanaccessa[[positionsinthepickingcontainer. thepackageiscomplete,thesystemwitlautomaticallycalculatethe Thesystemwillautomaticallyprinttheshipping[abels. of thisprocess.Andnowwe theorderhasbeencompleted,thedeliverynoteisprintedautomatically.
  57. 57. O Itff Z Warehousingandstorage First0y)/Firstofatl... Second(ly)... Thefirststep/stage(oftheprocess)is... Then... Afterthat... Thenextstep/stageis... Fottowingthat... Finally... Thelaststepis... Once/AfterXhashappened... 11 Workwithapartneranddescrlbeaproceisftomyourowniobinyourownwords.Usephrases fromthls unit. 12 Completethiscrossord withwordsfromtheunit Across Keepgoodsinawarehouse. Putontopofeachother. Containerforsmallerproducts. Selecttherightitems. D,OWn r Formsmallerunitsfromlargerunits(zwords- 5,4). z Putintotherightorderorpackage. 3 Anotherwordfororticleorpiece. 2 4 5 6
  58. 58. UNIT7 Readthe text aboutmodernwarehousingandanswerthe questionsbelow. WAREHOUSINGTODAY fn thepast,a warehousewasonly seenasaplace Ito storethings.[t oftentookupa lotof ground spaceandgoodswereusually picked by handor using afork-lift truck. During the lastfew years,however,therole andthe designofthe warehousehaveradicallychanged. The warehouseis now consideredacritical link betweenamanufacturingplant andtheexternal world with a strongimpact on theperformanceof theentire manufacturingandlogistics system. Warehouseautomationandcomplex technologiesarenow usedin orderto produceeffective operations.Many warehousestoday areequippedwith warehousemanagementsystems (WMS), which automatethe productflow throughoutthe warehouseandmaximize the use ofwarehousespacethrougheffectivepicking methods,locationconsolidationandcross docking. Automated StorageandRetrieval Systems(ASiRS) havebeenintroducedin many warehouses.AS/RS involves high-racking storagewith amachineoperatingwithin the aisles, servingboth sidesofthe aisle.Thesesystemscanpick, replenish,andperform inventory checkswithout ahumanoperator. In fully automatedsystems,conveyorbeltsarevery important asthey link the different areas of thewarehouseandcarry thegoodsto wherethey arerequired:for examplebetweenthe receiving areasandreservestorage,or betweenthepicking andloading areas. The warehouseoftoday would beunthinkablewithout the barcode.The barcodelabel on each item providesspecificinformation abouttheproduct,which canbe transferredto a computer system.This makesit possibleto locatetheitem'spositionin thewarehouseandfind it again.By usingautomatedtechnology,suchasbarcodescannersandRFID (radiofrequency identification), warehouseinventory andproduct flow canbeefficiently mana-eed.Combined with modernIT systems,barcodesenablewarehousestaff to track andtraceall items in the warehouseat anygiventime andusuallyin realtime. I 2firPnrtwer+.?5 lilE@ r Howisyourcompany'swarehouseorganized? 2 Doyouworkin a warehouseyourselfz 3 Howhaswarehousingchangedoverthelastfewyears? Warehousingandstorage| 59
  59. 59. ttru Documentationandfinance Herearesomemoreabbreviations.Theyall relateto documentationandfinance.Doyouknow whatthey mean? t BIL B--tof t----- z DIP: Do-u---tsaga---tp-y---- 3 EXW Ex----- 4 CIF C--t,in-------,fr----- 5 AWB Airw--b--- 5 IMO Int----t-----m----yo-d-- 7 BIE B--lof ex------ 8 L/C L--t--of cr---- t Completethis list of documentsusedin foreigntradewith wsrdsfromthe box. approvedrauthority.required.commercialoindicating.draft.receipt.conditions o carriage. hazardous r Commercialinvoice A documentthatcontainsspecificinformationregardingthegoodsshippedandthe agreedbetweenbuyerandselter. z Certificateof origin Documentusedin foreigntradewhichstateswherethegoodswereproduced.lt isoften bycustomsauthorities. 3 Packinglist A documentwhichspecifiesthecontentsof anyformof packaging,e.g.boxes,containers, cartons,without 4 Airwaybitt thevalueofthegoodsshipped. A contractbetweenairtineandshipper.lt isa shippingdocumentwhichstatesthetermsand conditionsof-andisalsoareceiptfortheconsignment. 5 Consularinvoice A specialkindof invoicesometimesrequiredbytheimportingcountry.lt needsto be byanembassy. 6 Proformainvoice A p[ace. invoicewhichthesellerpreparesbeforetheactuaIshipmenttakes
  60. 60. UNITB Documentationandfinance| 61 Exportlicence A documentwhichisgrantedbya government goodscanbeexported. Customsinvoice andstatesthatsoecified A specificdocumentrequiredbycustomsin somecountriese.g.USwhenimportinggoods.lt includesmoredetailsthana invoice. Dangerousgoodsdeclaration Certificatepreparedbytheshipper/consignorwhichstatesthat handledaccordingto internationatshippingregulations. goodsare ro Bil[of lading A contractbetweencarrierandshipperwhichspecifiesthegoodsto beshippedandthe deliveryterms.lt isalsoa reachtheirdestination. of shipmentandaccompaniesthegoodsuntilthey 2 CBGtOBAtSHlPPlt{G,UScustomsbrokershandlinganinternationaltradeevent,providesome instructionsontheirwebsite.Putthewordsinthecorrectorder.Thefirstwordhasbeendone already. -e-e,6::.--- ,:*--* - +' g f '-wwwfB-sio6eGFipfinsrom i,Gi' --- I @rF I;E : Toensurecustomsentryandavoiddelays,pteasereadthefollowinginstructionscarefully: l:E IE t Providelyoulthe goods/toship/descriptions/clearanddetaited/of/wish lE u z ldentifir/ to bei HTSor BTNnumbers/ byusing/ thegoods/ shipped 3 Clearty/ theitems/ thevalue/ indicate/ of 4 5 6 8 9 10 State/ were/ where/ manufactured/ thegoods Send/ andpackingtist/ sixcopies/ thecommercialinvoiceI ofI priorto arriva[/ fourdays Thedocuments/ details/ include/ thefollowing/ must ListI ofI each/ thequantity/ item Inctude/ thedocuments/ andsignature/ theperson/ thename/ preparing/ of Donotuse/ andlumpsum/ on/ generaIdescriptions/ values/ yourinvoices SpecifuI eachlweight/ anddimensions/ thecontentsI ofI box
  61. 61. 62 | UNrrE AUDIO dr!i3 17-79 3 Documentationandfinance Thereis a Problemwilh anurgentdelivery.Listento thethreephoneconversationsandanswer thequestions. Conversationr r Whyisthecustomerin lcelandupset? z Whydotheyneedtheconsignmentso urgently? Conversationz 3 Whatwentwrongwiththeshipment? 4 WhendoesMsEgbertsaysheneedsthe consignment? Conversation3 5 Whenandhowwillthecontainersbeshippedto lcetand? 6 Whenshouldthecontainersarrivein lceland? I Whycouldtheconsignmentberejectedat thegate? 4 Completethe sentenceswith wordsfromthe box.Thenlisten againandcheck. ., '1"'t'' getback . theleastr V€fVsorry . beOK . justtatked. findout . shouldhave ,1. ...' r tee tO . See,msthat r SOrtedsu1,r,agetOn ,.;.:. t 2 4 5 6 7 9 10 Sorry,I haveno ideaat themoment,but l'il oK,l'il to thisstraightaway. l'vejustcheckeda[[thedocumentsandit weusedthewrongaddress. I'm aboutthis,MsEgbert,butl't[do everythingI canto getthisprobtem to youassoonasI'vespokento theforwarder. I've to ourfreightforwardersherein theUK. Thatwayyou Wouldthat themby Fridayafternoon. foryou? Yes,I'll It's that. I cando foryou. TAKINGACTIONAND APOTOGIZING Aftera problemor mistakehasbeenbroughtto yourattention,it is importantto dealwithit promptiy. Notethatwetendto usea moreformalstytein writtencommunication. Whenrespondingtoa customer,it is a goodideato acknowledgethatweareawareof theprobtem: Wearereplyingto youremailofAprilz4thinformingus that... (moreformal) Thankyoufor informingus aboutan errorin ourDecemberstatement.(moreforma[) Thanksverymuchfor pointingout themistake. I understondthereis a confusionin addresses/deliverydates. l'Il
  62. 62. UNITg DocumentationandfinanceI 6it Thenwesaywh'd.twewanttod,o(orhavedone)to solvetheproblem.Weoftenusephrasalverbswhen tatkingabouttakinga,Ctionr Wearelookingintothismatterandwlllcontactyouagalnlatertoday,(moreformal) fgttslvwillgetin touchwithfhefo,mardingogentat once. l'll fnkecareof thisstralghtaway. I'l[getontothatnow. I'ilseetathislmmcdiate[y. I'll getbacktoyouonthotassoonaspossible. Wettsualtyalsoapologizefortheproblemormistake: Wewouldliketo apoloEi..zefar theinconvenience.(morefornal) Vleverymuchregretthismisun'derstanding.(moreformal) l'n ve'tysorryaboutthgt Letmeapologizefor thisdelay/mistake/error(onceagain). 5 Comptetethesentencelrwith verbgfromthebor. r l'll to thisimmediately. 2 3 4 5 6 CanI oK,l'[ Fine.I'll Thanksforlettingmeknow.l'll Yes,we'll toyouonthatinabouthalfanhour? of that straightaway. withthecourierpeopleat once. thisrightaway. intothecaseandcallyoubacktomorrow. 6 Xlorkwith apartnertosolveaproblem.Usephrasesfromthls unit.
  63. 63. 64 - - 8 Documentationandfinance : 7 Afterarrangingtheexpresstransportwiththeforwarder,Peter,thelogisticsmanagerwritesan emailtoconfirmwhathasbeenagreed.€hoosethecorrectpreposition. DearMsCharleswofth AsdiscussedaVon/to1thephonethismorning,weencloseshippingorderNo09/13087-02.Please arrangeexpresstransportoftheconsignmenttolcelandthroughCargoWorldwideExpress,asagreed. Pleasenotethatthegoodsmustarriveon/in/at'zthecustomer'spremisesaVon/n3Selfoss,lceland,on Friday,August22untilllolby44p.m.atthelatest. Asagreed,theshippingcoststrom/for/to5thisconsignmentaretl,570,payableaVwithin/during6 30daysofreceiptof/from/by7invoice.PleasesendthefreightinvoiceaVon/to8thefollowingaddress: VITACOSMETICSLtd 1BSouthRoad Bournemouth BHBsSX Bestregards PeterBott LogisticsManager '.Pl-s9-ll!{l$-..-'',-,,,-..'',,.",,..:-;--,r,,,::-..'.'-:.. I Weusethe prepositionsby anduntilto describedifferentsituations: ) by = somethinghappens(orshoutdhappen)not laterthana specificpointin time Theconsignmentmust be deliveredby Friday. until/tiil= somethingcontinuesupto a specificpointin time Thelogisticsmanagerwill be awayuntil Friday. -" ,..,,". *--:,, I Completethesentenceswith byotuntil. r l'llmakesurethatthedocumentsarrive Wehaveto arrangeshipment l'm afraidtherewilIbedelavs Theysaidwewouldreceivetheconsignment Callmeif thereareanyproblems.l'[[bein myoffice theendof theweek. August4th. the beginningof Juty. Monday. 2 5 + 6 Werequirethegoods Marchr5th 6.3otoday.
  64. 64. UNITS Documentationandfinance| 65 I Matchthepaymentmethods(r-5)withthedefinitionr{a-f}. 1 advancepayment z cashon delivery 3 Openaccounr 4 documentsagainstpayment 5 documentarycredit 5 bankguarantee Customerpaysimmediatelyon receivingthegoods.This serviceisusuatlyprovidedbythepostofflce. Usedto coverfinancialriskin internationaltransactions e.g.if a buyerdoesnotpay. Theexportersupptiesthegoodsandtheimporter/customer paysforthematanagreeddatein thefuture. Invotvesthebuyer'sandthesel[er'sbank.lt isa promise madebytheopeningbankthatpaymentwittbemadeon receivingdocumentsthatcomplywith thetermsagreed. Alsocalledcashagainstdocuments(CAD).lt meansthattheexporterhasfullcontroloverthe documentsuntilpaymenthasbeenmadebytheimporter. Customer/importerhasto payforthegoodsbeforetheyareshipped. 1O ftree peoplearetalkingaboutpaymentmethodsin theircompanies.Listenandcomplete thetable. Methodof paymentused Howsecureisit fortheseller? (verysecure,secure,not secure) CompanyA: CompanyB: CompanyC: 11 tistenagainandsaywhichofthesestatementsaretrueZ orfatseXaccordingtothe recordings. r MostoftheirEuropeancustomersexpectopenaccountfacilities. z Openaccounttermsaregoodfortheexporter. 3 Theycantakeoutspecialinsuranceagainsttheriskof non-payment. 4 A letterof creditisoftenusedforcustomersyouhaveworkedwithfora longtime. 5 A letterof creditisa verysecurepaymentmethod. 6 Mostcustomersdo notlikeadvancepavmenr. n n n I l n AUDIO s:'t.Y 20 LOWRISK ^^. Iv HIGHRISK l n T n n u
  65. 65. 66 uNiT8 Documentationandfinance It is commonto lettradingpartnersknowwhenpaymentis requested,hasbeenmade,or has beenreceived.Thisis usuatlydonein a shortstandardemailor letter.Morecompticated internationaItransactionssometimesrequireadditionaIinformation. Requestingandarrangingpayment Pleasefind ottachedourpro formainvoicefor orderN"45-og-23. Weenclosea copyof yourinvoice.Theoriginalwill be sentto you togetherwith the documentson settlementof our draft. Wehaveinstructedour bank today to transfer/remitthe amountof f6,jzo to your account with RoyalBankof Scotland. Pleasefind encloseda chequefor $ZqS.SSin paymentofyour invoiceN" z/o9/2457. Weencloseour draftfor $z3,B4odrawnon PacificBank,Seattle.Couldyouplease acknowledgereceipt? Acknowledgingpayment Thankyoufor your credittransferfor f4,5oo in paymentof ourJulystatement. Ourbank hosadvisedus todaythat your tronsferfor invoiceNoFRt45 hasbeencreditedto our account. Wehavereceivedyour draftfor invoiceN" n349. Thankyoufor sendingit so promptly. 12 Herearesomemoresentences.ilatchthebeginningsofthesentences(r-8) withthe endings(a-h). r Weencloseyourstatementof 2 Ourbankinformsusthattheyhavereceivedthedocumentsandwilltransfer 3 Thankyouforsending 4 Wearepleasedto informyouthatwe havearrangedfora 5 Pleasefindenclosedourbankdraftfor ft3,468.4oas 6 Wewouldliketo informyouthattheamountof f2,567.89has 7 Pleasetransfertheamountof $z,zoo 8 Asagreed,wearesendingyou a credittransferthroughourbankfortheamountof $zo,ooo. b ourinvoicefororderNo9o89in duplicate. c yourdraftforinvoiceNoSR-56o2. d accountasof 3oSeptember. e beencreditedto ouraccounttoday. f to thefollowingaccount. g paymenton proformainvoiceN"o8/5543. h theamountof f&,67oto youraccount. n n n l T T il n
  66. 66. UNITe Documentationandfinance| 67 lJ tookatthewordsintheboxandexerciserr anduseyourdictionary(if neeessary)tocomplete thetabte. Verb Noun r remit transfer 3 receive draft4 5 advise 6 pay 7 credit 8 acknowledge 1/1 WrlteashortemaiItoatradingpartner. PartnerA File08, p.Z: PartnerB File $, p.7z DEAt|l{Gw|THERRoRsAilDM|sTAKE5|NTRADEDocUMEt{Ts'sTATEri.EI{TsAt{D!!!-v-o|cE:..- Whendeatingwitherrorsit is particularlyimportantto usepoliteanddiplomaticlanguage.lt is alsoa goodideato usepassivesentencesto makeyourstatementslessdirectandpersonal.lf wewantto ' informsomeonethattherehasbeena mistake,we oftenuseimpersonalexpressionswiththeverbs seemanoappear. ' lt seems/appeorsthat a mistskehasbeenmadewith regardto the customsinvoice. Thereseemsto be a discrepancybetweenthe itemslistedon yourlune stotementond thegoods delivered. ) Whencheckingyour stotement,wenoted that invoiceTX274 hasbeendebitedtwice. I lt is importantto saywhatwewilldo or expecttheotherpersonto do: Wearereturningyour invoiceas the 2 per centdiscounthasnot beendeductedfrom the total amount. : Couldyoupleaselet ushaveo corrected/anamendedinvoiceby return? Pleaseconftrmthe correctedomountof ... , Couldyou mokesure that weightand dimensionsof the itemsarespecifiedon the commercial : invoice? 1t Saywhichsentencein eachpair is morepolite and/or lessdirect. r a YouhavemadeanerrorontheDecemberstatement. b Thereappearsto beanerrorontheDecemberstatement. z a Thediscounthasnotbeendeductedfromthetotalamount. b Youdidnotdeductthediscountfromthetotalamount. 3 a Thereisa discrepancybetweeninvoiceandpackinglist, b lt appearsthatthereisa discrepancybetweeninvoiceandpackinglist. 4 a Coutdyouletushavea correctedinvoice? b Sendusa correctedinvoice. 5 a A mistakehasbeenmadein invoiceNoo9-234. b Thereisa mistakein invoiceNoo9-234. 6 a Usetheabovebankaccountnumberforfuturetransactions. b Pleasemakesurethattheabovebankaccountnumberis usedforfuturetransactions.
  67. 67. Readtheseansruersto frequentlyaskedquestiansrelatingto financialrisk in international trade.Answerthe questi*ns below. Handlingfinancialrisk in internationaltrade Whatarethemainfinancialrisksfor companiesdoingbusi nessoyerseasT Thefirstriskareaobviouslyhastodowiththe customers'creditratingandstatus.There's alwaysthedangerthatthecustomerdoesnot payforthegoodsyouhavesupplied.Butthere arequitea lotofothercountry-relatedtrade riskswhichneedto beconsidered. Couldyougivesomeexamples? Well,thiscouldbeanythingthatdelaysor stopstradeorpaymente.g.someunexpected economicmeasures,politicalunrest,import bans,orbreakdownofbankingsystemsinthe countryyouaredoingbusinesswith. Whatcantradersdotominimizefinancial risks? Beforedoingbusinessabroad,it isessential to investigatebothcustomerandtarget countrycarefully.Checkwhetherthepotential customerissolvent,thenstudyyourtarget country'saccountingandcreditpractices andlearnsomethingaboutimportand exportprocedures.Toreducetheriskofnon- payment,youcantakeoutanexportcredit insurancepolicy. Whatpaymentmethadswouldyou recommendforexportinggoods? That'sadifficultquestiontoanswer.The exportershould,ofcourse,alwaystryto minimizefinancialriskbychoosinga secure paymentmethode.g.advancepaymentora confirmed,irrevocableletterofcredit.Onthe otherhand,that'snotalwayspossibleoreven desirable. Whyis that? Well,ifyouwanttodobusinessinacountry ormarket,youhavetoseewhatpayment facilitiesyourcompetitorsareofferingandoffer somethingsimilar- evenifthat'snotwhaiyou reallywant.Andsometimesexportersmay decideagainstsecurepaymentmethodssuch asa letterofcreditbecausethebankcharges arehighandeatuptheirprofits. "_ ililif"''"' .=, :....<:.:.:..:=..= r Whatarethemainfinancialrisksin foreigntradementionedin thisarticle? z Howcantradersreducetheirfinancialrisk? 3 Doesyourcompanyexportorimportgoods?lf yes,doyouknowwhatmethodsof payment areused? 4 Haveyoueverheardaboutpaymentor creditproblemswithcustomers?
  68. 68. Testyourselfl| 69 Test yourself! Seehowmuchlogisticsvocabularyyou'velearned. Usethe cluesto conrpletethe crosswordpuzzle. Across z A companywhichspecializesin arrangingandhandlingthetransportof goods. 3 Anotherwordforsend,usedin connectionwithgoods. 4 Anofferstatingpricesandconditions. 8 Howmuchsomethingisworthin money. 9 A woodenbaseonwhichgoodscanbetransported. 74 Thisiswheregoodsarestored. t6 A companywhichtransportsgoods. 20 A companywhichprovidesgoods. 27 Tosendmoney. 23 Tochooseorselectgoods. 24 A documentthatgivesdetailsaboutthecostof somethingandisalsoa requestforpayment. z6 Anotherwordforfreight. 27 A shipusedto transportgoodson inlandwaterways. z8 A boxmadeof cardboard. 29 Anotherwordforconsequence,e.g.asd .... Down r A securepaymentmethodusedin internationaltrade.(3words- 6, z, 6) 5 A pieceof paperprovidingspecificinformation,eitherontheproductitselforthepackaging. 6 A businessthatsellsgoodsto theendconsumer. 7 Theweightof goodswhichcanbeloadedontoa vehicle. 10 A motorvehicleusedfortransportinggoods. 77 Thismeansthatsomethingbreakseasily. 72 Anotherwordforbuying. t3 Anotherwordforinform. 15 lmportantdocumentusedin internationaltrade.(3words- 4, 2,6) t6 A [argemetaIboxin whichgoodsareshipped. 77 Anotherwordforget. r8 Theoppositeof export. 19 Findinganitemin transit. 22 Themeasurementsystemusedin mostcountries. 25 Toputthingsontopof eachother. z6 A deviceusedfor liftingheavygoods.
  69. 69. 7O I Testyourself!
  70. 70. l7t PartnerFiles UNITl Exercise 8 File OL PartnerA lob specificationfor positionasstoresupervisor . Responsibleforstoreandinventory. . Makepurchaserequestsforallstockeditemsthat areat minimum. . Receiveandprocessincomingorders. r Ensurematerialsreceivedarein goodcondition. o Informcustomersof collectionor detiverydates. . Checkinvoicesagainstorders. UNIT2 €xercise 7 File O2 PaftnerA IndiaLogisticsLtd- IntemationalFreight Fonvarders HighqualityinternationaIfreightforwarding servicesfromIndia. Airandseafreight,distributionservices,order management,customsbrokerage. Manyyearsof experiencein shippinggoodsquickly andcost-effectively. Sophisticatedsoftwareto preparedocuments quicklyandcorrectly. IJSIIT3 Exereise 12 File O3 PartnerA r examineatlpurchasingprocessesin the companyto seewherewecanmakeprocurement moreefficient z sortitemsto beboughtintodifferentcategories accordingto theirimportanceandvalue 3 devetopa systemof preferredsuppliers (suppliersmustmeetcertaincriteriaandgo throughformaIapprovaIprocess) UNIT4 Exercise 1O File O4 PartnerA Flat-rackcontainer suitablefor:heavyloads,e.g.industriatmachinery, pipes consistsof:steeIframewitha tlmberfloor,withor withoutcollaosibleendwalls loading:fromthesideup UNIT5 Exercise 11 PartnerA File O5 zoftstandardcontainer Max.paytoad: 47,999lb zt,7z7kg Tareweight: 4,9t6lb z,zz9kg Capacity: r,r72cuft 33.18m: lnsidelength: t9 ft 4in 5.89m lnsidewidth: 7 ft B in 233 m lnsideheight: 7 ft rc in 238 m UNIT6 Exercise I File OG PartnerA A consignmentof 35 laptopcomputershasbeen detiveredto thecompany'sbranchin Hanoiinstead of HoChiMinhCity.Thedistributioncentregave youthewrongaddress.Youhavejustarranged transportto HoChiMinhCitybyVietnamAir.The computersshouldarriveon Friday. PartnerA Youarea customerin Canada.Youareexpecting to havesomethingpickedupfromyourpremises tomorrowat 9 a.m. UNIT7 Exercise ? FileO7 PartnerA o invoicesareautomaticallygenerated . accuratestockcontroIandwarehousetracking . hand-heldlaserscannersprovidespeedand accuracy r processingof pickedgoods UNIT8 Exercise 14 PartnerA (buyer) o YouhavereceivedproformainvoiceNo3598 - thankDartnerB. . Thebankdraftfor€6,1+Saspaymentis enctosed. . Askfordetailsregardingshippingdateand expectedarrivaIof consignment. File OB
  71. 71. 721 PartnerFiles UNIT1 Exercise I File 09 PartnerB fob specificationfor positionasdistribution manager o Extensiveknowledgeof currenttariffs,rates,and importandexportregulations. r Monitorshippingoperations. r Hireandtrainstaff. o Developbusinessplans. o Assesswarehouseoperationsandprovide feedback. r Ensurethe budgetis notoverspent. UNIT2 Exercise 7 File10 PartnerB BatticLogistics- LogisticsServices Officesin atlthreeBalticStates. Airandseafreight,warehousinganddistribution services. Integrated,flexibtelogisticssolutions. Teamof 5o logisticsspeciatists. UNIT S €xercise 12 Fite 11 PartnerB r reducethe numberof suppliersto 10-15 z useonlinecatalogueforroutineitems(prices havealreadybeennegotiatedbythepurchasing department) 3 takea closelookat existingsupplier retationshipsandthinkaboutestabtishing long-termpartnershipswithsomesuppliersof imoortantitems UNIT4 Exercise 1O File 12 PartnerB Bulkcontainer suitablefor:unpackageddrybutkcargo,e.g.grain extras:linerbagscoatedformoistureprotection loading:severalspoutsanddischargetubesfor loadingandunloading UNIT5Exerciset1 PartnerB File 13 zoft reefer Max.payload: 45,76oIb Tareweight: 7,o4olb Capacity: r, ooocuft Insidelength: r7 ft B in lnsidewidth: ZftSin lnsideheight: 7ft5in &JNIT6 Exerelse 9 File 14 PartnerB Youarethemanagerof an lTstorein HoChiMinh City.Youwereexpectinga deliveryof 35 taptop computers.Youneedthecomputersto arriveby Fridaymorning. PartnerB Youhavejustcheckedthedocumentsfora shipmentto a customerin Canadaandnoticedthat thereissomethingwrong.Thepalletheightis not thesameasin thepackinglistandtheshipping labelsarenotcorrecteither.Youneedto waitfor correctdocuments.That'swhypick-uptimemustbe changedto t2.3otomorrow. UNIT7 Exercise 7 PartnerB File 15 o preparationandprintingofshippingtabels . inter-warehousetransfers . handlingof returns . scanningof caselabetbarcodes 2o,756kg 3,193kg z83t mz 5.38m z.z6m z.z6m UNITI Exereise 14 PartnerB(selter) . Youhavereceivedbankdraftaspaymenton in- voiceNo3598- thankpartnerA. o Theconsignmentis dueto leaveLiverpoolon r September,expectedarrivalin Churchitl,Canada, onSeptemberr5th. File 1&
  72. 72. lzs Answer key ry STARTER Suggestedansweni purchasing,procurement,transportation, maintenance,distribution,inventorymanagement, stockcontrol,storage,freightfonruarding 1 1 storage z delivery 3 provide 4 distribution 5 support,maintenance ru 2 r provision 2 to store 3 support 4 to deliver 5 to distribute 6 maintenance 7 to transport 8 to purchase maintenance deliver purchasing provide transports slore zf 3e 4a 5c 6b re 5 1 2 6 7 2 3 4 5 6 7 8 il 7 1e 2a 3h 4C Sb 6d lf 8c il provide informabout ensure check organize train - tl 1 Mycompanyprovidesanexcellentdelivery service, z Howmuchcargodoyouhandleperyear? 3 Wedonotshipchemicalproductsto other countries. 4 Thewarehousemanagerisalsoresponsibtefor vehiclesandmachinery. 5 Doesthisvendorsupplycarpartsto foreign companies? 6 A freightfonararderusuattyarranges documentationforcompanies. t3 Across 4 cargo 5 stock 6 tiaise Down r olan 2 quote 3 monitor 5 ship il STARTER fullcontainerload third-partytogistics heavygoodsvehicle distributioncentre lessthancontainerload electronicdatainterchange vatue-addedservices radiofrequencyidentification 9 IntemationalStandardsOrganization ro GtobalPositioningSystem - 1 1c 2e 3a 4d Sb 6h 7S 8f 9 2 3 4 5 6 3 t 2 3 4 5 6 4 rd freightforwarder shippingopemtionsmanager warehousemanager organize deating negotiating arrange makesure advise tiaise enSure L 2 3 4 5 6 8
  73. 73. 4 point 5 retailer 6 generated 7 datainterchange 8 schedule 9 inventory ro processing ffi 4 1c Systemisactivatedatthepointofsale. zf Salesinformationistransferredto theCRP computersystem. 3a Ordersaregeneratedbasedondatareceived fromcashregister. 4d Ordersaresentto thewarehouse. 5e Ordersareprocessed. 6b Goodsaredeliveredto theretailoutlet. 5 r ismonitored z isoftenused 3 aretransferred;aredelivered 4 isidentified;isco-ordinated 5 arecategorized ffi 6 a3 bS c7 d4 e2 7 r relationship z 3PLproviders 3 pr0curement 4 vendors 5 futfilment 6 supptychain 7 negotiation 8 command 8 r strategicprocurementandsupplierretationship management 2 manageinternalandexternaIcustomers, optimizeprocesses,orderfutfilmentandlogistics LU5L5 3 withtheprocurementteam 4 degreeinsupptychainmanagementorlogistics management 5 minimumoffiveyearsina multinational company,ranguages ffi 9 1 moreco-operativerelationship,strategic partnership z lowercostsconsiderablyandworkmore efficientty 3 marketleader 4 pharmaceuticalproducts 5 long-termagreement Answerkey | 75 1() tc zd 3f 4b 5a 6e ffi 77 Suggestedanswer DearLuke Wehavetalkedaboutpossiblecostsavingsin purchasinginourteam.Wealsothinkit woutdbea goodideato discussthisinmoredetail. Wefeeltherewouldbea lotofsavingpotentialin someareas,especiattyinsuppliermanagement. Inouropinionweshoutd: r chooseoursupptiersmorecarefulty z establishstricterstandardsforoursupptiers 3 co-operatemorecloselywithsomeofour importantsuppliers(toachievebetterresults). l'llcaltyounextweekto giveyousomemoredetails onthat. Regards Mike t3 r Pleasefindattachedourquotationforthreenew productsaccordingto yourrequest. z Ourpricesarecalculatedonthebasisofyour forecastofannualconsumptionfigures. 3 Asrequestedwewilldeliveronpalletsto BarcetonaorMadrid. 4 Fora contracttermofat leasttwoyearswecan offeryoua discountof z,5o/o, 5 Intheattachedquotationsheetallprices havebeenlistedin columnsaccordingto your requirements. 5 lfyouhaveanyfurtherquestionspleaseletme know. 7 Welookforwardto hearingfromyousoon. ffi 14 1c zf 3e 4a Sb 6d 75 Suggestedanswer Dear... Pleasefind attachedourquotationfor ourGPS system'RoadNavigatorTX-z3oo'. Wecanofferyou a priceof $975.ooperitem includingVATat r5%. lf yourorderexceedsro items,we canofferan additionaldiscountof 8%.Deliverywill be made within6 daysof receiptof purchaseorder. lf you haveanyfurtherquestions,pleaselet me know. Roct raqardc

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