This document discusses effective communication skills and their importance. It notes that communication skills are critical for career and personal life, and that people must use a variety of techniques to understand and be understood by others. It states that 70% of one's perceived ability comes from how they communicate, while only 30% comes from what they know. The document outlines common communication goals, methods of communication including writing, speaking, gestures, and visuals. It provides tips for effective communication, including listening, being courteous, avoiding jargon, and not monopolizing conversations. It emphasizes the importance of communication through phrases like "I hear, I forget. I see, I remember. I do, I understand."

1. Prof. Vidya Patil
Assistant Professor of English
Government First Grade College,
Humnabad.
Effective
Communication Skills

2. What is there for this session……
We’ll share Knowledge
We’ll have Fun
We’ll Learn

3. Let’s discover the
POWER
of Communication.

4. Communication
 Effective communication skills
are a critical element in our
career and personal lives.
 We all must use a variety of
communication techniques to
both understand and be
understood.

5. Critical success factor for life
The majority of your
perceived ability comes
from how you
communicate
70% How you
communicate it
30% What you know
Source: CGAP Direct

6. What if communication were not possible?

7. Frustration and Chaos!

8. Communication Goals
To change behavior
To get action
To ensure understandingTo persuade
To get and give
Information
Source: CGAP Direct

9. Most common ways to
communicate
Writing

10. Written – Letters, Memos, Reports
Spoken – Conversations,
Interviews ,
Phone Calls, Requests
Gestures – Facial expressions,
Actions, Voice, Tone,
Silence, Stance
Visuals – Photographs, Paintings,
Videos, Film
Multimedia – Television,
Newspaper ,

11. 55%
7%
38%
Body
Language
Words
Tone of Voice

12. Rules For Communication
 A. B. C : Accuracy , Brevity , Clarity
 K. I. S. S : Keep It Short and Simple
 Deliver information in 3 stages :
Introduction
Main body of Content
Summary

13. Top 10 tips for Effective Communication
Listen
Don’t withhold
Answer the way you’re
asked to
Watch body language
Ask, don’t demand

14. Be Courteous
Don’t use Jargon
Don’t evade
No circumlocution
Don’t monopolize

15. I HEAR, I Forget.
I SEE, I Remember.
I DO, I Understand.

16. THANK YOU
Prof. Vidya Patil
Assistant Professor of English
Government First Grade College, Humnabad.