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Class1 Intro Is

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Class1 Intro Is

  1. 1. Introduction to the management of information systems Sup de Co - PCM English Track Year 2008-2009 Diana Mangalagiu Strategy and Management Department – Reims Management School
  2. 2. Introduction to the management of information systems <ul><li>Definitions of Information Systems (IS): </li></ul><ul><li>Alter (1996): “ An IS is a system using information technologies for entering , transmitting, storing, retrieving, treating and/or displaying the information to be used in management processes.” </li></ul><ul><li>Robert Reix (2000): “ An IS is an organized set of resources  : hardware, software, personnel, data, procedures which makes possible the acquisition, treatment, communication of information (as data, text, images, sounds etc.) in the organizations .” </li></ul><ul><li>Mélissa Saadoun (2002):   “ An IS is a system composed by various elements of information gathering and treatment . The main goal of an IS is the access, at the right time, at the right information in order to take the right decision . The communication at the right time and the accuracy of the information flow are essential feature of an IS dynamics .” </li></ul>Credits: Annie Falantin, Diana Mangalagiu
  3. 3. Data Gathering and Entry Transmission Storage Retrieval Treatment Transmission Display Diffusion Communication Human & Hardware Hardware Human & Hardware Network Network Data : text, digits, sound, image, video Database Software (basic and applicative) Input Processing Output The elements of a Computer-Based Information System (CBIS)
  4. 4. Introduction to the management of information systems <ul><li>An objective-oriented set: </li></ul><ul><li>An CBIS is oriented, by nature, to the execution of the information basic treatments. </li></ul><ul><li>i.e.: </li></ul><ul><li>data entry </li></ul><ul><li>data treatment </li></ul><ul><li>data storage </li></ul><ul><li>data communication/transmission </li></ul><ul><li>for: </li></ul><ul><li>the automatization of the information treatment tasks </li></ul><ul><li>the decision-aid </li></ul><ul><li>the communication inside and outside the firms </li></ul><ul><li>in order to achieve economic performance. </li></ul>Credits: Annie Falantin, Diana Mangalagiu
  5. 5. Introduction to the management of information systems <ul><li>The CBIS contributes to the: </li></ul><ul><li>Optimization of functions, operations more or less </li></ul><ul><li>repetitive and of applications </li></ul><ul><li>Synchronizations of functioning </li></ul><ul><li>Analyses and decisions </li></ul><ul><li>Competitive challenges </li></ul>Credits: Annie Falantin, Diana Mangalagiu
  6. 6. Introduction to the management of information systems Commercial Delivery Invoicing Purchasing Production Accounting Applicative software 1 – Customized 2 – Integrated (ERP) Other functions … Credits: Annie Falantin, Diana Mangalagiu Applicative software
  7. 7. Introduction to the management of information systems <ul><li>Individual </li></ul><ul><li>In a group (service, project) </li></ul><ul><li>In an organization </li></ul><ul><li>Inter-organizational </li></ul>Data processing BPM The CBIS: Credits: Annie Falantin, Diana Mangalagiu
  8. 8. Introduction to the management of information systems <ul><li>Associated to B to B commerce </li></ul><ul><li>Associated to B to C commerce </li></ul>EDI Extranet E-Marketplace Internet Online services Credits: Annie Falantin, Diana Mangalagiu <ul><li>Internal databases </li></ul><ul><li>Internal & external databases </li></ul>Decision-aid: - Datawarehouse - Datamart Workflow
  9. 9. Introduction to the management of information systems - Security of CBIS - Outsourcing Credits: Annie Falantin, Diana Mangalagiu - Management of Projects
  10. 10. Introduction to the management of information systems <ul><li>What are the criteria to be used by firms in order to implement new computer-based information systems? </li></ul><ul><li>New economic perspectives (exchanges, partnerships, etc.) </li></ul><ul><ul><li>(E-COMMERCE) </li></ul></ul><ul><li>Delays and process length reduction </li></ul><ul><li>(JUSTE-In-TIME) </li></ul><ul><li>Cost control and increasing volume of data to be handled </li></ul><ul><li>(PRODUCTIVITY) </li></ul><ul><li>Outsourcing and internationalization of the activities and personnel </li></ul><ul><li>(INTERNATIONALIZATION, GLOBALIZATION) </li></ul><ul><li>Traceability and sustainability of the current management processes </li></ul><ul><li>(QUALITY, norms ISO 9000, …) </li></ul><ul><li>External norms to be adopted (IAS-IFRS) </li></ul>Credits: Annie Falantin, Diana Mangalagiu
  11. 11. Introduction to the management of information systems An CBIS has 3 dimensions: ORGANISATIONAL DIMENSION INFORMATIONAL DIMENSION TECHNOLOGICAL DIMENSION Credits: Annie Falantin, Diana Mangalagiu
  12. 12. KEY SUCCESS FACTORS OF AN CBIS 1 - Privilege information control over technology Maîtrise d’ouvrage Maîtrise d’œuvre 2 - Deliver solutions in conformity with “Q / D / C” Delays Costs Quality Specifications 3 - Extract the best return on investment (ROI) Introduction to the management of information systems Credits: Annie Falantin, Diana Mangalagiu

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