In the banking sector, services like Video chat and 24x7 customer support via co-browsing build a feeling of being well treated in the customer by the bank

1. Pushing Digital Transformation Of
Banking
Omni-channel Services:

2. Traditional Banking is Challenged By Tech
Innovations
• Fintech startups are challenging old business models with new
approaches
• Customers too are keen to gain more control over their
financial affairs
• A Consumers and Mobile Financial Services report shows mobile
banking apps usage has doubled to reach 43 % in 2015
• Banking firms must navigate this new landscape with tech tools
to meet business demands and customer expectations
• Personal customer service still remains a key to customer’s
satisfaction

3. Digital Tools for Transforming Customer
Experience
• Omni-channel strategy important as customers expect seamless
experience across channels
• Virtual Banking, Mobile banking, phone banking - all are gaining
ground with customers
• Personal engagement based solution enables banks to engage with
customers in real time when live help is needed, resulting in
better quality customer support experience

4. Bring a Qualitative Change Into Customer
Service
• Cobrowser: Simultaneous browsing for collaborative
guidance
• Live video chat: Personalized discussions via video calls
• Instant Document sharing: Secure sharing of documents,
applications etc.
• Live guidance via both co browsing, video and phone
support

5. A Multifaceted Platform with Many Use Cases
• Easily Handle complex
financial transactions and
discussions remotely with
video chats
• Provide interactive help -
walk-through of
products/services, help filling
applications, troubleshoot
issues
• Demonstrate online banking
transactions with secure
screen sharing
• Exchange documents instantly
during live sessions

6. GET IN TOUCH FOR A DEMO!
Contact us: 1-855-427-5227
Email: sales@verishow.com| support@verishow.com
www.verishow.com