2. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |
Case Study: Oracle Application
Management Suite for Oracle E-
Business Suite
Angelo Rosado
Sr. Principal Product Manager
Applications Technology Group, Oracle E-Business Suite Development
Sue Gill
Senior Database Administrator, Oracle Applications
GE Corporate
October 29, 2015

3. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |
Safe Harbor Statement
The following is intended to outline our general product direction. It is intended for
information purposes only, and may not be incorporated into any contract. It is not a
commitment to deliver any material, code, or functionality, and should not be relied upon
in making purchasing decisions. The development, release, and timing of any features or
functionality described for Oracle’s products remains at the sole discretion of Oracle.
3

4. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |
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Program Agenda
Overview Application Management Suite for EBS
Product Roadmap
GE's Success Story
Additional Information
1
2
3
4
5

6. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |Oracle Confidential – Internal/Restricted/Highly Restricted
Total Cloud Control
Optimized, EfficientAgile, Automated ||
Expanded Cloud Stack
Management
Scalable, Secure
Superior Enterprise-Grade
Management
Accelerated Automation for
Broader Cloud Services

7. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |
Application Management Suite
Leveraging Enterprise Manager Framework
7

8. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |
Application Management Suite
Components Licensed as part of Application Management Suite
8
Application Management Pack
System
Monitoring &
Management
Configuration
& Compliance
Management
Change Management
Patch
Management
Customization
Management
Cloning
Real User
Experience
Insight
1 2

9. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |
Application Management Suite for E-Business Suite
Effectively manage EBS 12.2
• Monitor all EBS Tech stack services
and components
• Automated Cloning
• Instance administration to add or
remove managed services
• Compare run and patch editions,
technical configurations, and
patches between instances
• Performance Management &
Diagnosis: RUEI & JVM Diagnostics
• Check industry, regulatory or
company compliance standards
Simplify online patching
• Patch recommendations for
EBS applications and
technology stack components
• Simplified process for online
patching and patch promotion
policies
• Ensuring integrity of run and
patch editions
• Smooth transition to run
edition after cutover process
Streamline customizations
• Discover & Report inventory of
customizations
• Validate readiness of
customizations for online patching
standards
• Ability to package, deploy &
promote custom online patches
across multiple EBS instances
9

10. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |
Using Application Management Suite for EBS 12.2 upgrades
Pre-Upgrade
• Clone instances for user acceptance or functional
testing
• Monitor pre-production test environments
• Compare technology configurations including
patches and customizations, run & patch editions
• Discover inventory of EBS customizations
• Validate customization readiness for online
patching and EBS 12.2 standards
• Quickly provision instances for testing, training or
development
• Diagnose performance problems
Post-Upgrade / Daily operations
• Monitoring of new tech stack (WLS)
• Patch Recommendations for EBS applications &
Technology Stack
• Simplified, Automated online patching process
• Promote patches and customizations across EBS
instances
• Automated Cloning for periodic cloning activities
• Scale in / Scale out managed servers
• Performance management and diagnosis
• Compliance standard checks
10

11. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |
Business Value
• Increase Operational Efficiency
• Reduce the cost of application ownership
• Proactively manage high availability of applications
• Enforce Standardization & Compliance across the Enterprise
• Manage & Diagnose End-to-End technology stack Performance
• Effectively Manage & Track Patches & Customizations
11

12. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |
Product Roadmap
Additional Information
12

13. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |
• Discover Oracle Cloud instances similar to
On-Premise instances
• Monitor and manage Oracle Cloud and
On-Premise instances with a unified
interface
• Deploy patches and customizations
across all instances
• Promote patches and customizations to
and from Oracle Cloud instances
• Compare configurations between Oracle
Cloud and On-Premise instances
• Standardize configurations
13
Oracle Cloud and On-Premise Management using AMS
13
EBS On-Premise
Unified Interface using On-Premise AMS to monitor and manage
Cloud and On-Premise instances
Administrator
EBS on Cloud
Roadmap

14. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |
Lift ‘n’ Shift EBS Dev/Test instances
Clone On Premise Oracle E-Business Suite to Oracle Cloud
Cloud EBS InstancesOn-Premises EBS Instances
EBS Dev EBS Dev EBS QA
Customer
Datacenter
ORACLE
Public Cloud
SSH
EBS TestEBS Test EBS QA
14
Roadmap

15. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |
Current Release and Roadmap
15
System Administration
• Instance Management
• Discover multiple EBS using EMCLI
Monitoring
• Monitoring Concurrent Processing Service
• Mobile Web Applications (MWA) targets
• Concurrent Processing improvements
Configuration Management
• Compare Tech Stack Components and Versions
• Search and compare NLS patches
Change Management
• Multi-level & hierarchy approvals
• Customization detection & inventory
• Patch recommendations for E-Business Suite
Cloning
• Cloning automation for scale in/out managed
servers and application tier nodes
Technology Uptake
• Enterprise Manger 13c
Hybrid Cloud Management
• Seamlessly Monitor and Manage Cloud or On-
Premise E-Business Suite environments
Monitoring
• Integrate RUEI regions in EBS dashboard
• Metric improvements
Change Management
• Complete discovery of all customizations
• Approval improvements
• Compare customizations between EBS
instances
• Patch impact analysis
Cloud Applications
• IT Analytics, Log Analysis, Performance
Management
Monitoring
• Service Level Dashboard
• Workflow Management
• Metric improvements
• Mobile applications
Change Management
• Patch Templates
Cloning
• Cloning integration with Snap Clone
Release 12.1.0.4.0
June 2015
What’s Next
0-12 month planning cycle
Future Directions
Post 12 month planning cycle

16. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |
GE's Success Story
16

17. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |
“Smart Cloning is the one-stop solution that we were looking for to
standardize and automate our cloning process for all different types
of EBS applications supported by us having different cloning
requirements(Application only, Single node to multi-node, multi-
node to single node, multi-node to multi-node etc). It is very flexible,
customizable and repeatable. Now we are able to do multiple clones
at the same time with minimal DBA involvement. It eliminates 99%
of the manual work done by our DBAs during cloning and allows the
team to focus on other critical customer requirements.”
– John Felix, Senior Architect- ERP Technologies
17

18. Imagination at work
Standardizing EBS cloning & patching with
AMS
Oracle Open World - 2015
• October, 2015

19. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |
Agenda
• Introduction
• Cloning objectives
• Smart Clone implementation
• Patch Manager implementation
• Wrap Up

20. Introduction

21. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |
Speaker backgrounds
•Sue Gill
• GE Corporate
• Global ERP & Data Services
• Senior DBA - Oracle Applications
•Matthew Mullin
• GE Corporate
• Global ERP & Data Services
•Senior Architect Business Solutions

22. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |
General Electric
• GE is the world's Digital Industrial Company,
transforming industry with software-defined
machines and solutions that are connected,
responsive and predictive.
• GE is organized around a global exchange of
knowledge, the "GE Store," through which each
business shares and accesses the same technology,
markets, structure and intellect.
22

23. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |
GE Corporate - Global ERP & Data Services COE
•Our COE provides a Best Practices approach to
identify and implement technology standards
and partners with Oracle Product Development
teams to provide a centralized GE Voice of The
Customer on future product features.
•We have created innovative processes that
accelerate the adoption of the latest capabilities
in Oracle’s applications to provide GE with a
sustainable competitive advantage. Key to our
success is our strong partnership with Oracle
and driving our customer’s needs into their
products.
23

24. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |
GE Corporate - Data Services COE
• Serving as the DBA and SOA teams “back
office”, we enable the customer facing teams
to provide the highest quality services while
meeting the broader corporate goals of
simplicity, process excellence and external
focus.
• OEM 12c Release 4 Stats
• Users 500
• Targets Discovered 37,000
• Agents Deployed 900
24

25. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |
Applications supported - By the numbers
EBS Environments (150)
0
20
40
60
80
11.5.10 R12.1 R12.2
Production
Test
Development
EBS Patches – YTD Sept 2015
0
1000
2000
3000
11.5.10
R12.1
R12.2
Production
Test
Develoment
25
EBS Clones – YTD Sept 2015 (356)
0
10
20
30
40
50
60
Clones
Jan Feb
Mar Apr
May Jun
Jul Aug
Sep
EBS Modules
HRMS
Financials
Procurement
Manufacturing
Supply Chain

26. Cloning objectives

27. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |
Why we need a better process
– Accuracy and timely delivery of clones is critical for business projects for better
supportability
– Meet unique clone requirements for each business within supported DBA resource
pool
– Cloning process needs to be flexible to address different requirements and EBS
Releases
– Automate cloning process from end to end
27
Cloning MUST be 100% repeatable process

28. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |
Accuracy
• Pre-defined execution steps ensures actions
are performed in the correct sequence, on
the appropriate source/target environments
and nothing is missed.
28
Less Defects

29. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |
Consistent timing
• Execution steps that immediately follow
completion of predecessors eliminates wait
time.
29
Consistency

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Supportability
• Pre-defined execution steps minimizes
complexity of supporting multiple
environments, dependency on detailed
documentation
30
Supportability

31. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |
Flexibility
• Steps in the Standard process can be
Enabled, Disabled, Deleted or Inserted
depending on your business needs
•
31
Flexibility

32. Smart Clone implementation

33. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |
Smart Clone implementation
Design
• Resource Planning
• Instance Planning
• Analyze required
patches
• Access and accounts
• Cloning requirements
• Define naming
standards for clone
steps
Build
• OEM Config
• Plug-in
• Agent
• Targets
• Credentials
• Apply required
patches (OEM
& EBS)
• Customize Smart
Clone Procedure
• Documentation
• AMS Setup
• Training
• Reviewing logs
Test
• Test Each Smart
Clone phase
• Database
• Application
• Post Clone
• Review tests
• Support doc
• Verification
Instructions
• Sign off of support
process
Deploy
• Rollout Planning
• Update
documentation
• Support Handover
• Post Implementation
Review
33

34. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |
Cloning Simplified…. OEM 12.1.0.3
- Activity time: ~55 hrs.
- Wait time: ~ 14 hrs.
- No. of hand shakes: ~ 4
- DB Clone Parallel with pre-clone
activity
- Activity time: ~21 hours
- Wait time: ~ 6 hrs.
- No. of hand shakes: ~2
- DB Clone Parallel with pre-
clone activity
- Activity time: ~18 hrs.
- Wait time: ~ 1.5 hrs.
- No. of hand shakes: ~2
- Includes DB Clone 8 hrs.
Initial State
Streamlined
Process
Application
Automation Via AMS
End –to- End Automation (incl.
DB)
Coming Soon……
Application Cloning is totally Automated and is one
STEP (ex. 3 exceptions – SSO(iSupplier, ISG, Roles)
34
Total saving of 49.5 hrs/ Clone Of core EBS

35. Patch Manager Implementation

36. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |
Patch Manager implementation
Design
• Resource Planning
• Instance Planning
• Analyze required
patches
• Access and accounts
• Patching requirement
• Define naming
standards for patch
sessions
Build
• OEM Config
• Plug-in
• Agent
• Targets
• Credentials
• Apply required
patches (OEM
& EBS)
• Password changes
• Documentation
• AMS Setup
• Training
• Reviewing logs
Test
• Test Each online
patching phase
• Prepare
• Apply
• Finalize
• Cutover
• Cleanup
• FS Clone
• Review tests
• Prod deployment doc
• Monitoring
Instructions
• Sign off of support
process
Deploy
• Configuration
• Update
documentation
• Support Handover
• Post Implementation
Review
36

37. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |
Patch Manager R12.2 Deployment Procedure
37

38. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |
Patch Manager Process Activities
38
Patch Phases
 Stage Patches
 Prepare
 Apply
 Finalize
 Cut-Over
 Cleanup
 FS Clone

39. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |
JUNE:
Total Patches via AMS = 15
AMS Patching sessions = 15
Total efforts via AMS = 10 Hours
If done manually effort= 48 Hours
Total Idle Time Savings 38 Hours
JULY:
Total Patches via AMS = 22
AMS Patching sessions = 14
Total efforts via AMS = 13.5 Hours
If done manually effort= 40 Hours
Total Idle Time Savings 26.5 Hours
210
240
150
240
180
150
240
210
180
150
210
240
180
150 150
50 40 45 35 40 40 35 40 30 40 45 40 35 40 35
0
50
100
150
200
250
300
Normal ADOP (minutes)
AMP (Minutes)
165
60
90 90
310
120
150
110
270 260
120
180
240 240
60 45 45 45 60 45 45 60 60 45 60 75
115
45
0
50
100
150
200
250
300
350
Normal ADOP (minutes)
AMP (minutes)
Patching Automation
39
• No reduction in cycle time
• Each patch has unique timing
• Prod is still done manually

40. Wrap Up

41. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |
Process Improvements
– Reduced patch staging time by approximately 50%
– Improved access to patch session runtimes and logs
– Patches can be scheduled in Patch Manager
– Reduced defects in cloning and patching process by 25%
– Reduce manual steps required to perform clones
– Reduced idle time per clone by 75%
– Multiple clones can be done simultaneously
41

42. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |
Next Steps
• Deploy EBS required patches based business process of each GE
Business Unit
• Continue work with Oracle Support to address outstanding
Cloning issue restoring database backups
• Collaborate with Oracle Development to implement Concurrent
Manager shutdown interval time for Patching Cutover (cm_wait)
• Partner with Oracle to have training available for OEM AMS
42

43. Reference Information

44. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |
Helpful Docs
• Getting Started with Oracle Application Management Pack (AMP) for
Oracle E-Business Suite, Release 12.1.0.4.0 (Doc ID 1954099.1)
• Cloning Oracle Applications Release 12 with Rapid Clone (Doc ID
406982.1)
• Cloning Oracle E-Business Suite Release 12.2 with Rapid Clone (Doc ID
1383621.1)
44

45. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |
R12.1.3 Required Patches – Doc ID 1954099.1
45

46. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |
R12.2 Required Patches – Doc ID 1954099.1
46

47. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |
Thank you.

49. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |
Additional Information
49

50. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |
Additional Resources
50
Support
Resources
Enterprise
Manager
• Getting Started with Oracle Application Management Pack (AMP) for Oracle E-Business Suite,
Release 12.1.0.4.0 (Doc ID 1954099.1)
• Oracle Application Management Pack for Oracle E-Business Suite Guide, Release 12.1.0.4.0
• Application Management Pack Metrics Reference Manual
• Product Information Center: (Doc ID 1542043.2)
• Support Policy Quick Reference: Oracle Application Management Pack for Oracle E-Business Suite
(Doc ID 1603898.1)
• Enterprise Management for Applications Management
Datasheet
& White Papers
• Application Management Suite for Oracle E-Business Suite Data Sheet
• Benefits of Application Management Suite for Oracle E-Business Suite
• Effective System Management Using Oracle Application Management Suite for Oracle E-Business Suite

51. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |
Oracle E-Business Suite Technology Blog
51
 Direct from EBS Development
 Latest news
 Certification announcements
 Primers, FAQs, tips
 Desupport reminders
 Latest upgrade recommendations
 Statements of Direction
 Subscribe via email or RSS
blogs.oracle.com/stevenChan

52. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |
OAUG Oracle Enterprise Manager for Applications SIG
• Biennial Meeting of the Members
– Discuss developments and changes to the Oracle Enterprise Manager (OEM) product line with respect to monitoring,
administration, and lifecycle management of the Packaged Applications including e-Business Suite, Fusion, Peoplesoft, and
JDEdwards lines of Oracle Applications products, and Custom Applications using Fusion Middleware. Specifically covering use,
configuration, and tuning of the Applications Management Suite (AMS) plugins, and related technology.
• Objective 1: Network with other OEM / AMS administrators
• Objective 2: Gain insight into latest updates, changes and upgrades available for OEM / AMS / AMP
• Objective 3: Roadmap of future features and enhancement requests
• Objective 4: Apply and use OEM for monitoring applications performance
• Objective 5: em4apps.oaug.org - also on LinkedIn www.linkedin.com/groups?gid=6780481
• Speaker:
– James Lui, ARAMARK
52

53. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |
Comprehensive Training
Prepare implementation and
technical professionals to effectively
perform the tasks relevant to their
job with on demand training
• Latest News Updates
• Strategy and Roadmap
• EBS and Oracle Cloud
• Operational Efficiency
• Financials
• Projects and Procurement
• Logistics & Order Management
• Manufacturing
• Asset Lifecycle and Service
• Human Capital Management
Oracle E-Business Learning Subscription
Learning Simplified
24/7 Access for 12 Months
All-digital training with on-demand
videos, product demonstrations
and practice labs
Expert Delivered
Created and delivered by Oracle
experts
Continuous Updates
Regular updates for product
enhancements and new releases
Flexible and Scalable
To meet your business needs
http://education.oracle.com/streams/ebusinesssuite
53

54. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. | Oracle Confidential – Internal 54
Classroom Training
Learning Subscription
Live Virtual Class
Training On Demand
Keep Learning with Oracle University
education.oracle.com
Cloud
Technology
Applications
Industries

55. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. |
Safe Harbor Statement
The preceding is intended to outline our general product direction. It is intended for
information purposes only, and may not be incorporated into any contract. It is not a
commitment to deliver any material, code, or functionality, and should not be relied upon
in making purchasing decisions. The development, release, and timing of any features or
functionality described for Oracle’s products remains at the sole discretion of Oracle.
55

56. Copyright © 2015, Oracle and/or its affiliates. All rights reserved. | 56