KM

1. Knowledge Management practices
at Flipkart from an HR point of view
-Varun Sharawat
-B-51

3. The role of HR in institutionalizing
KM at Flipkart
• Focus on strengthening collaborative team effort to leverage collective
knowledge of the enterprise.
• Corporate Education.
• Performance Management and nurturing (sharing, doing and caring)
culture.
• Talent management.
• Recruitment, training, skill and competency development.
• New HRM roles are those of human capital steward, knowledge
facilitator, relationship builder, and rapid deployment specialist.

4. Benefits of Knowledge to Flipkart
 Unleash new Ideas and Creativity.
 Improve and accelerate Learning.
 Enhance Team Collaboration & Coordination.
 Improve the Flow of knowledge.
 Attract, and retain motivated, loyal, and committed talent.

5. How does Flipkart create a
knowledge sharing culture?
Realign incentive and reward program:
• “The best KM practitioners reward employees for learning, sharing and collaborating.
Step HR could implement are:
• Institute Team awards
Xerox: “Eureka Hall of Fame"
Hewlett Packard Consulting: in their "vision" statement:
"Our consultants feel and act as if they have the knowledge of the entire organization at their
fingertips when they consult with customers. We will recognize those consultants that
share and those that leverage other's knowledge and experience as most valuable
members of the HP team."

6. HR should be the catalyst for culture
change
• HR will also be a key facilitator in implementing a companywide communication
of value behaviours.
• Team excellence workshops and process improvement (speed, simplicity and
excellence) workouts are among the key initiatives that will soon be launched by
HR to support the culture change.
• These culture change initiatives will strongly support our efforts to become a
stronger knowledge driven company, committed to business excellence.
• Develop "Knowledge Pull“.

7. How does Flipkart create a
knowledge sharing culture?
Realign incentive and reward program:
• “The best KM practitioners reward employees for learning, sharing and collaborating.
Step HR could implement are:
• Institute Team awards
Xerox: “Eureka Hall of Fame"
Hewlett Packard Consulting: in their "vision" statement:
"Our consultants feel and act as if they have the knowledge of the entire organization at their
fingertips when they consult with customers. We will recognize those consultants that
share and those that leverage other's knowledge and experience as most valuable
members of the HP team."

8. HR should be the catalyst for culture
change
• HR will also be a key facilitator in implementing a companywide communication
of value behaviours.
• Team excellence workshops and process improvement (speed, simplicity and
excellence) workouts are among the key initiatives that will soon be launched by
HR to support the culture change.
• These culture change initiatives will strongly support our efforts to become a
stronger knowledge driven company, committed to business excellence.
• Develop "Knowledge Pull“.

9. Some of the steps that HR could
take for cultural change :
• Performance Development Planning (PDP);
1.Learning from experience
2.Team commitment
3.Developing others
• Develop a mechanism to communicate effectively.
• Collaborative effort and knowledge.
• Make KM part of the Company training modules.
• Hold visible knowledge sharing events.