This document discusses various quality awards and certifications, including: - The Deming Prize, established in Japan to recognize total quality management initiatives. - The Malcolm Baldrige National Quality Award, the highest award for innovation and performance excellence in the United States. - ASQ certification in areas like quality auditor, quality engineer, and reliability engineer. - The European Quality Award (EFQM Excellence Award) given by the European Foundation for Quality Management. - Indian awards like the Rajiv Gandhi National Quality Award, CII-EXIM Bank Award for Excellence, and The Golden Peacock Award which recognize quality achievements in Indian organizations.

1. 33
BY Dr M.Valliammal
Professor , AMET Business School, AMET University
AWARDS AND
CERTIFICATIONS IN
QUALITY MANAGEMENT
1

2. Quality Awards
Deming price
MBNQA –Malcom Baldrige national Quality
Award
ASQ Certification-American Society for quality
EFQM Excellence Award-The European Quality
Award
CII-EXIM bank Award for Excellence
ISO-BIS (Bureau of Indian standards)
RGNQA-Rajiv Gandhi National Quality Award
The golden Peacock award

3. DEMINGS PRIZE
2

4. What is Deming prize ?
 One of the highest awards given for TQM
initiatives,
 It was established by JUSE in December
1950,
 Any company in the world is allowed to
participate and get recognised,
 It is annually awarded.
3

5. How was Deming prize
established?
 Dr. W.E. Deming was invited to Japan by
JUSE in July 1950,
 He lectured on statistical quality control to
many of the executives, engineers and
researchers of Japanese industry,
 He donated his royalties to JUSE,
 In appreciation to the this JUSE unanimously
made a resolution to establish Deming Prize.
4

6. Categories of Deming Prize
 The Deming Prize for Individuals
 The Deming Application Prize
 The Quality Control Award for Operation
Business Units.
5

7. Checklist for Application
 Outline of the organisation
 Organization and management
 TQM promotion
 Policy management
 Human resource development
 Information management
 Implementation status of quality control
 Overall defects
 Future plan
6

8. Structure And Roles Of Deming
Prize Committee
 The committee members consists of TQM
experts from industry and academic field
The Deming
prize
committee
Steering
committee
Individual
selection
committee
Examination
Committee
7

9. Deming Prize winning Indian
Companies
YEAR COMPANY
1998 Sundaram-Clayton Limited,
Brakes Division
2003 Mahindra and Mahindra
Limited, Farm Equipment
Sector
2005 Rane Engine Valves Limited
2008 Tata Steel Limited
8

10. Malcolm Baldrige National Quality
Award(MBNQA)9

11. What is MBNQA?
 America’s highest honour for innovation and
performance excellence in quality,
 Named after former United states secretary of
commerce, Mr. Malcolm Baldrige,
 Started in the year 1987
 Issued by United States National Institute Of
Standards And Technology.
10

12. Criteria For Performance
Excellence11

13. Categories
 Manufacturing
 Service
 Small Business
 Education (added 1999)
 Health Care (added 1999)
 Nonprofit (2005)
12

14. Some of the Winners
COMPANY YEAR CATEGORY
Lockheed Martin
Missiles and Fire
Control, Grand Prairie,
TX
2012 Manufacturing
Henry Ford Health
System, Detroit, MI
2011 Health care
Montgomery County
Public Schools, Rockville,
MD
2010 Education
PRO-TEC Coating Co.,
Leipsic, OH
2007 small business
13

15. ASQ Certification
 ASQ-American Society for Quality
 ASQ certification is a formal recognition by
ASQ that an individual has demonstrated a
proficiency within, and comprehension of, a
specific body of knowledge.
 Nearly 150,000 certifications have been issued
to dedicated professionals worldwide
14

16. Categories
 Calibration
 Six sigma
 Quality auditor
 Quality engineer
 Quality technician
 Software quality engineer
 Reliability engineer
15

17. The European Quality Award
 Referred to as the EFQM ExcellenceAward.
 Awarded annually by the European
Foundation for Quality Management.
 TQM propagating Organization.
 EXCELLENCE
 Excellent organisations achieve
and sustain superior levels of
performance that meet or
exceed the expectations of all
their stakeholders.
16

18. EFQM MODEL
50% 50%
17

19. Winners and Categories
 2004 Kocaeli Chamber of
Industry
 2005 FirstPlus Financial
 2006 BMW
 2007 Lauaxeta
 2008 Bosch
 2011 Bilim
Pharmaceuticals
 2012 Robert Bosch GmbH
Bamberg Plant
 Large Organisations
and Business Units
 Operating Units of
Companies
 Public Sector
Organisations
 Small and Medium-
sized Enterprises
(SME’s)
Recent Winners Categories
18

20. CII-EXIM Bank Award For
Excellence
 CII and Export Import Bank of India-
Collaborated.
 Award for Business Excellence.
 Aim- Competitiveness of India.
 Based on the internationally recognized EFQM
Excellence Model.
19

21. Winners
 2006 TCS.
 2005 Tata Motors Ltd.
 2002 Infosys.
 2000 Tata Iron and Steels Co. Ltd.
 1998 Maruti Udyog Ltd.
 1997 HP India Ltd.
20

22. Process Approach
A desired result is
achieved more efficiently
when related resources
and activities are
managed as a process
22

23. Bureau of Indian Standards
elhi
ution)
 Introduction
Established in 1987. Head quarters in New D
Earlier known as ISI(Indian Standards Instit
Founder member of ISO.
 Standard Formulation and Promotion
Major function is formulation, recognition and
promotion of Indian Standards.
As of 31 August 2013 19607 standards formulated by
BIS are in force.
Separate Division Council to observe the work
23

24. BIS FUNCTIONS
 Product Certification
Aims to provide 3rd party guarantee of quality,
safety and reliability
Conformity is ensured by regular surveillance
Special certification schemes for few products like
Gas cylinders, regulators, milk etc.
 Hallmarking
Official record of purity of precious metal articles.
Protect the public and oblige manufacturers to
maintain standards
Gold and silver under purview of Hallmarking
24

25. 25

26. Rajiv Gandhi National Quality
Award
 Constituted by BSI in 1991
 Annual Feature
 Designed similar to Malcolm Baldrige National
Quality Award in USA, Deming Prize in Japan and
European Quality Awards
 RGNQA helps improve quality by
Encouraging improvements, customer satisfaction
Recognizing quality achievements
Establishing guidelines and criteria to evaluate oneself
Guide other organizations who wish to achieve quality
26

27. Awards and Commendations
Large scale
Manufacturing
Small Scale
Manufacturing
Large scale
Service Sector
Small scale
Service Sector
BEST OFALL
27

28. Eligibility to Compete
 The organization should,
Be located in India
Have been in existence for at least three years
Be situated at one place or a unit of an
organization housed at one location
Be never convicted by any court for deficiency in
product or service
Not be a manufacturer of products, like tobacco
and liquor etc which are injurious to health.
28

29. Assessment Criteria
Large Scale Org
•Leadership
•Policies
•Objectives
•HRM
•Resources
•Processes
•Employee Satisfaction
•Business Results
Small Scale Org
•Leadership
•HRM
•Processes
•Customer focused
results
•Impact on society
•Business Results
29

30. The Golden Peacock Award
on
 Instituted by Institute of Directors in 1991
 Total Quality improvements in manufacturing
and service organizations in India
 Stimulates organizations to rapidly accelerate
the pace of consumer-oriented improvement
process
 Scoring and evaluation is based
Approach
Deployment
Result
30

31. Benefits to the Organization
 Build your Brand Equity
 Award winners can use the Golden Peacock Award logo
for one year on all their corporate stationery which
evidences to all its customers and suppliers the highest
accolade claimed by the company.
 Company and personal recognition worldwide
 Preparation helps to inspire and align the entire
workforce and rapidly accelerates the pace of your
improvement. Even if you don't win the award, the
feedback from the self-assessment gives a key input to
your strategic planning process and puts you on way to
achieving world-class status.
31

32. Conclusion
 Identify critical process that need improvement
 Identify organization that excels in the process
 Develop benchmarking, best practice
 Provide guidance
 Stimulate companies to improve quality and
productivity
32