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Building Smarter Organizations
Gordon Vala-Webb KM World 2015
cc: kmakice - https://www.flickr.com/photos/8330434@N05
Why smarter organizations?
VUCA world
cc: frogthroat - https://www.flickr.com/photos/22980078@N04
Smarter work
cc: biologycorner - https://www.flickr.com/photos/40964293@N07
Knowledge intensive orgs
• Highly-educated workers
• Solving non-routine analytic &
/ or interpersonal problems
• Little capital required
Disengaged workers
cc: Squiggle - https://www.flickr.com/photos/32099449@N00
"An organization's ability to
learn, and translate that learning
into action rapidly, is the ultimate
competitive advantage."
Jack Welch
CEO 1981-2001
General Electric
What isn't working
Knowledge management
cc: Domiriel - https://www.flickr.com/photos/17274350@N00
Command-and-control
Talorism, scientific management
cc: profzucker - https://www.flickr.com/photos/82032880@N00
Matrix organization
Cost cutting
cc: HowardLake - https://www.flickr.com/photos/53941041@N00
"Drive out fear, so that everyone may work effectively for the company." W. Edwards Deming
Fear
cc: stuant63 - https://www.flickr.com/photos/68134711@N00
Pay for performancecc: lensonjapan - https://www.flickr.com/photos/63312719@N08
Performance mgmt
• 90% of appraisal systems were not
successful
• Only 5% of H.R. professionals were
"very satisfied" with their systems
• 48% of those who had reviews called
them “second-guessing sessions”
Email
Overload
cc: Intersection Consulting - https://www.flickr.com/photos/32119772@N03
Email is...
Closed
Interrupting
Ephemeral
Disorderedcc: JeffaCubed - https://www.flickr.com/photos/46128245@N08
What will work
1. Culture / mindset shift
cc: The Wandering Angel - https://www.flickr.com/photos/86518301@N00
Shape the positive behaviours
Behavioural survey – then reduce barriers / create attractors
cc: limaoscarjuliet - https://www.flickr.com/photos/48745248@N00
2. Many-to-many communications
cc: quinn.anya - https://www.flickr.com/photos/53326337@N00
Content out in the centre
3. Make the work visible
cc: marianbeck - https://www.flickr.com/photos/89253915@N07
Work = dark matter
Work out in the centre
Visual mgmt
cc: o.tacke - https://www.flickr.com/photos/89882948@N05
Change management?
Steath shaping
cc: MTSOfan - https://www.flickr.com/photos/8628862@N05
Nudge the flow
cc: NASA's Marshall Space Flight Center - https://www.flickr.com/photos/28634332@N05
Leadership
"The fish rots from the head"
cc: kaje_yomama - https://www.flickr.com/photos/28504195@N08
Learning close
• Collaborating
• Job shadowing
• Mentoring / interns
• Apprenticeship
• Master classes
Questions?
Gordon "at" BuildingSmarterOrganizations.com
cc: kaddisudhi - https://www.flickr.com/photos/68808592@N00

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Building smarter organizations KMWorld 2015

Editor's Notes

  1. 12. 11. 2015
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  5. George Carlin: “Most people work just hard enough not to get fired and get paid just enough money not to quit." Survey results from Gallup "Worldwide, 13% of Employees Are Engaged at Work" by Steve Crabtree (Oct 8, 2013) Source: http://www.gallup.com/poll/165269/worldwide-employees-engaged-work.aspx
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  7. APQC 2015 KNOWLEDGE MANAGEMENT PRIORITIES 35% of respondents said their KM program is effectively achieving goals. Between December 2014 and January 2015, 524 people participated in APQC’s 2015 Knowledge Management Priorities survey Source: https://community.getklever.com/posts/1000332-2015-knowledge-management-priorities Managers spend up to two hours a day searching for information, and more than 50 percent of the information they obtain has no value to them. Nearly three out of five respondents (59 percent) said that as a consequence of poor information distribution, they miss information that might be valuable to their jobs almost every day because it exists somewhere else in the company and they just can not find it.  In addition, 42 percent of respondents said they accidentally use the wrong information at least once a week, https://newsroom.accenture.com/subjects/technology/managers-say-majority-information-obtained-for-their-work-is-useless-accenture-survey-finds.htm
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  14. 28% of work week from Report| McKinsey Global Institute: The social economy: Unlocking value and productivity through social technologies July 2012 | byMichael Chui, James Manyika, Jacques Bughin, Richard Dobbs, Charles Roxburgh, Hugo Sarrazin, Geoffrey Sands and Magdalena Westergren http://www.mckinsey.com/insights/high_tech_telecoms_internet/the_social_economy "Office workers are interrupted—or self-interrupt—roughly every three minutes, academic studies have found, with numerous distractions coming in both digital and human forms. Once thrown off track, it can take some 23 minutes for a worker to return to the original task, says Gloria Mark, a professor of informatics at the University of California, Irvine, who studies digital distraction." Source: Wall Street Journl "Workplace Distractions: Here's Why You Won't Finish This Article" By RACHEL EMMA SILVERMAN Updated Dec. 11, 2012 http://www.wsj.com/news/articles/SB10001424127887324339204578173252223022388?mg=reno64-wsj&url=http%3A%2F%2Fonline.wsj.com%2Farticle%2FSB10001424127887324339204578173252223022388.html
  15. Transforming collaboration with social tools; in Technology Forecast; 2011 Issue 3. Source: https://www.pwc.com/us/en/technology-forecast/2011/issue3/assets/transforming-collaboration-with-social-tools.pdf
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  17. Kanban explained in 60s https://youtu.be/ueVXZUaWhYw?t=20s
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