5. User list Auto message Conversations In-app message
Events
A/B Test
Rich composer
Insights
Visitor auto messaging
Logged-out Intercom
Intercom Educate
Real time messaging Message folders
Group conversation
Smart campaigns
Assignment rules
Operator
Snooze conversation
Conversation rating
Lead qualification
Team inbox
10. ?
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13. “A system is an interconnected set of
elements that is coherently organized
in a way that achieves something.”
14. ELEMENTS What are the core elements in the system?
INTERCONNECTIONS How are the elements connected?
What are the relationships?
What are their inputs and outputs?
PURPOSE What does this achieve?
22. ELEMENTS What are the core elements in the system?
INTERCONNECTIONS How are the elements connected?
What are the relationships?
What are their inputs and outputs?
PURPOSE What does this achieve?
37. ELEMENTS What are the core elements in the system?
INTERCONNECTIONS How are the elements connected?
What are the relationships?
What are their inputs and outputs?
PURPOSE What does this achieve?
38. • Can the system achieves the same
goal with a smaller amount of
elements?
• Are there elements with similar
purpose? Can you reuse or combine
them?
• Can it be organised with a better
structure?
