Arrow AI is a Customer Care Automation Platform

1. AI + HUMAN
CUSTOMER
SUPPORT
AUTOMATION
ARROW AI
www.arrowai.com

2. AUTOMATE
CUSTOMER
SUPPORT
Repeated Tasks
can be
Automated
During non-
office hours of
Humans
During
Customer Surge
Cost Effective High
Performance

3. CUSTOMER SUPPORT WITH
HUMANS + AI
AI can Easily
handle Low Skill
Repetitive Tasks
AI can handle low
skill tasks, like
Initial Discussions
with people, Taking
Data, where as
complicated Tasks
can be managed by
human.
AI can easily work
during human non-
office hours
During Non-Office
Hours, like night,
weekends, holidays,
AI can easily handle
customer queries.
AI can Assist
Human By Primary
Analysis
AI can help the
Humans by
providing primary
analysis and other
insights and
recommendations
about the customer

4. CHAT BASED
SUPPORT
A Chat based support can be
Automated, where the Bot
answers the Queries of
users, and in case the bot is
facing issues, the agent can
step up, solve the issue and
also train the system so that
it can answer better next
time.

5. ❤
CUSTOMER
EXPERIENCE
Is at the Heart of our Product Offering and
we try to make sure that the End User
Experience must be Better

6. AI
ARTIFICIAL
INTELLIGENCE
POWERED
Let your Customer Care
be powered by Artificial
Intelligence ChatBot

7. CHAT BASED CONVERSATIONAL
AI
Arrow AI is a Conversational AI that uses machine
learning to understand natural language and can
respond to the users over a chat based interface. The
AI understands the:
Entities like place, date,animal etc that are used in a
sentence. Also you can create and train custom
entities.
Intent of the sentence as a whole. This can be a
keyword based matching or using machine learning,
which can be trained.

8. CONVERSATIONAL
FLOWS
Arrow AI can understand
and have complete
conversations as a series
of interactions using a
defined conversational
flow. They can branched
using subflows.

9. BUSSINESS LOGIC
The Business logic can be defined using:
1. A series of pre-defined components like
questions, selection boxes etc.
2. Custom components can be created with
simple code
3. APIs can be integrated which can contain the
business logic.

10. COMPLETE
VISUAL
EDITOR

11. INTEGRATED
CODE
EDITOR

12. LEARNS ON THE GO
The system can learn from multiple sources:
▸ It can read previous transcripts,
▸ Or, use your standard FAQs as starting point
▸ Can watch the agent converse with people,
and it can learn on the go.
▸ The human agent can train it on the go
while it is having a conversation with the
customer.
It is just like your
Newly Recruited Customer Care Executive.

13. AI TRAINING
DURING
CONVERSATION

14. All functionality in application are modules.
Create new modules or add existing modules
from module store.
FEATURES AS MODULES

15. BUILDING USER PROFILE
The AI while asking questions from the user,
builds up his profile over time.Any further
interactions leverage the existing user
information.
Also for the same interaction,it responds
differently to different users,based on what
information the system has about that user.

16. HU
HUMANS STILL
HAVE CONTROL
Transparency and Anytime
Human Control makes the
System Trustable

17. MANUAL
TAKEOVER
The human agents can see
all the conversations of the
users and AI Bot.
The human agent can
anytime takeover a single
conversation or all
conversations and start
responding manually.

18. CONFIDENCE
SCORE
Human and AI works
together to bring the best
performance.
You can set a confidence
score and the AI will alert the
agent if the system is less
confident about the answer,
so that the agent can take
action.

19. HUMAN
TRAINED
The Agents can train the
system with training data in
the starting or during the
conversation, or define the
intent of any particular
statement by user. He can
also train on the entities in
the conversation.

20. CC
SCALABLE
CUSTOMER CARE
INFRASTRUCTURE
Solid Scalable
Infrastructure with
Support for Multiple
Agents and Multiple
Integrations

21. UNIQUE
CHAT + CLICK
INTERFACE
Instead of Just a
Conversational Interface,
we have created a Chat +
Click Interface, making use
of widgets, so that user
Experience is good.

22. MULTIPLE
INTEGRATIONS
Integrate multiple
channels, from your
website, android app,
Facebook and other Social
Media.
Also a Debugger to Test it
live on Android.

23. SIMPLE FAQ
EDITOR
A Simplified FAQ Creator,
that automatically creates
Conversations based on
FAQs.

24. AUTOMATIC
SUPPORT TICKETS
The System automatically
generates support Tickets
based on the
Conversations with the
Users, so that further
actions can be taken up.

25. TRY IT NOW
www.ArrowAI.com
Simple, Intuitive and Self-Service Platform.
Register Now and Start with Free Plan.

26. THANKS!
Any questions?
You can get in touch with me at 9936339580 &
utkarsh@arrowai.com