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Belonging Breakdown Journey

Belonging is a feeling—the extent to which employees can show up to work fully without having to sacrifice meaningful aspects of their identity. Microaggressions are the everyday moments that cause belonging breakdowns. This map by Erin L. Thomas, PhD, Upwork's VP, Head of Diversity, Inclusion, and Belonging, shows the typical Belonging Breakdown Journey for anyone who’s relatively “different” in a company. Different means non-prototypical, or not the norm.

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Belonging Breakdown Journey

  1. 1. Belonging Breakdown Journey 1 Someone “different” JOINS the company • New identity • New role • New pedigree • New style EXTERNAL DIFFERENCE TAX TOKENIZATION • We encourage the difference • They feel welcome, needed, and engaged, but possibly also uncertain, skeptical or untrusting 2 Courtship INTERNAL DIFFERENCE TAX • Only person like them in meetings and/or don’t see people like them in leadership • Difference feels under-optimized or exploited • Tries to work within existing norms and structures by: • Mustering courage to point our issues and concerns and pushing or accountability OR • Withholding their input, putting their head down and assimilating 3 Reality VALIDATIONS • We minimize, ignore, deny or refuse to see the issues or difference tax OR • We expect the “different” person to explain their taxing reality, teach us how to improve and/or fix the issues themself (on top of the work they were hired to do) • We remain unaware of the existence or magnitude of issues or difference tax OR • We decide the issues are the person’s, not ours OR • We decide that we can’t afford the time or attention to fix the issues A person is harmed, and the organization remains unchanged demographically, operationally, and culturally • Voluntarily because the costs > benefits • Involuntarily because we decided they weren’t a “good fit” or the difference tax objectively impaired their performance 45 7 6 The “different” employee LEAVES the company ResponseRejection End result

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Belonging is a feeling—the extent to which employees can show up to work fully without having to sacrifice meaningful aspects of their identity. Microaggressions are the everyday moments that cause belonging breakdowns. This map by Erin L. Thomas, PhD, Upwork's VP, Head of Diversity, Inclusion, and Belonging, shows the typical Belonging Breakdown Journey for anyone who’s relatively “different” in a company. Different means non-prototypical, or not the norm.

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