Upstream Works

33 Followers

8 SlideShares 33 Followers 108 Folgens

8 SlideShares 33 Followers 108 Folgens

upstream works call center contact centre fcr call centre first call resolution interaction management first contact resolution call center analytics process improvement quality improvement customer experience contact center customer service customer satisfaction contact cetner contact cent smart agent desktop omnichannel cisco fcr customer relationship management upstream works software social media

Aktivität
Info

How to Systematically Improve First Contact Resolution

Vor 14 Jahren • 1399 Aufrufe

Actionable Social Media for the Call Center

Vor 12 Jahren • 540 Aufrufe

Increasing Call Center Effectiveness with First Call Resolution

Vor 12 Jahren • 6674 Aufrufe

Introduction to First Call Resolution

Vor 12 Jahren • 5699 Aufrufe

First Contact Resolution in the Details

Vor 12 Jahren • 1251 Aufrufe

First Call Resolution and the Complex Customer Interaction

Vor 12 Jahren • 1279 Aufrufe

Performance Based First Contact Resolution

Vor 12 Jahren • 1397 Aufrufe

Simplifying Cross Channel Customer Experience Management

Vor 12 Jahren • 899 Aufrufe

upstream works call center contact centre fcr call centre first call resolution interaction management first contact resolution call center analytics process improvement quality improvement customer experience contact center customer service customer satisfaction contact cetner contact cent smart agent desktop omnichannel cisco fcr customer relationship management upstream works software social media