Take a deep dive into Mini's social media performance as the car brand engages its audience on Facebook and social media with a range of lifestyle inspired car content.
2. Mini: Social Media Report
This report looks at how
Mini
performed on social media between
October 1st ā December 31st, 2015
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5. Brand Overview
FANS NEW FANS FAN GROWTH COUNTRY DEMOGRAPHICS
10,659,459 99,221 .94% Worldwide
Mostly Young, Male and
Attached.
MINI
6. Engagement Score Total Fan Posts
4 178
Total Posts Brand Response Rate
33 0.56%
Total Likes Avg. Reply Time
1,800 6 hrs, 50 mins
Total Comments General Sentiment
66 Neutral
Total Shares
318
BRAND POSTS FAN POSTS
Brand Overview
8. Community Analysis
MINI fans are mostly Young, Male and Attached. MINI fans are largely from Egypt followed by Mexico.
Fan Demographics Distribution of Fans
51%
49%
male female
0% 10% 20% 30% 40% 50%
Below 21
21-30
31-40
41-50
51-60
Over 60
0% 10% 20% 30% 40%
Single
In a Relationship
Engaged
Married
UnKnown
0K 200K 400K 600K 800K
Egypt
Mexico
France
India
Italy
Turkey
United States
Germany
Thailand
New Zealand
9. 0
1
1
2
2
3
3
4
4
5
1-Oct 15-Oct 29-Oct 12-Nov 26-Nov 10-Dec 24-Dec
Brand Posts
Top keywords used Frequency
bit 9
MINI 9
Dakar Rally 7
January 7
new MINI Cabrio 6
10. 3%
97%
Brand Participation Brand Non Participation
36%
0%
64%
Posititve Negative Neutral
Brand Posts - Engagement
MINI responded to 1 conversations generated by the 33 Posts
they published.
MINI receives more positive than negative vibes from
comments on their Posts.
Brand Responses Sentiment of Brand Posts
11. Most Engaging Brand Posts
23-OCT-15, FRI 1:00PM
Excitement at any angle. Sign up to get
exclusive news about the new MINI
Cabrio: bit.ly/__MINICabri ..
ENGM
T.
LIKES COMMENT
S
SHARE
S
SENTIMENT
15 97 6 50 Uncategorized
16-NOV-15, MON 8:12AM
Bridges are few and far between when
youāre in the middle of the wilderness.
MINI will do whatever i ..
ENGMT
.
LIKES COMMENTS SHARE
S
SENTIMENT
7 65 3 21 Uncategorized
NO
IMAGE
12. Brand Posts - Analysis
Brand Post Types Days of the week
0 5 10 15 20 25
0 1 2 3 4 5
Photos
Videos
Plain Text
Links
Polls
Number of Posts
Engagement Score
Engagement Score Number of Posts
0 2 4 6 8 10 12
0 1 2 3 4 5 6
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
Number of Posts
Engagement Score
Engagement Score Number of Posts
13. Top Keywords Used Frequency
MINI Clubman Mini
Cooper
20
sx 18
https://www.facebook
.com/notes/enternew
s
18
First time 18
MINI MINI Clubman 17
User Posts
0
5
10
15
20
25
1-Oct 8-Oct 15-Oct 22-Oct 29-Oct 5-Nov 12-
Nov
19-
Nov
26-
Nov
3-Dec 10-
Dec
17-
Dec
24-
Dec
31-
Dec
Positive Neutral Negative
16. Engagement Score
234
Total Proactive Tweets
220
Retweets Total
10
Replies Total
222
Favorites Total
17,977
Total Mention
2,236
Total Retweets
7,969
Response Rate (%)
9.48%
Average Reply Time (mins)
1267
BRAND TWEETS USER TWEETS
Brand Overview
21. The drive home for the holidays is best
spent with company.
https://t.co/BMIrTDoaYZ
20-Dec-15, Sun 09:05AM
ENGMT. FAV. REPLIES RETWEETS
659 299 3 152
Top Engaging Tweets
Call it a colourful heritage.
https://t.co/RgXYIEjxNL
A #ClassicMini comes in the coolest of
shades. https://t.co/gATY6pdPNG
27-Nov-15, Fri 12:25PM
ENGMT. FAV. REPLIES RETWEETS
573 223 2 121
27-Dec-15, Sun 08:09PM
ENGMT. FAV. REPLIES RETWEETS
535 282 1 102
NO IMAGE NO IMAGE NO IMAGE
22. Posts with Hashtags engage the best. Those with Mentions are the most frequent
0 50 100 150 200 250
0 50 100 150 200 250
Links
Plain Text
Hashtags
Mentions
Number of Posts
Engagement Score
Engagement Score Number of Tweets
Brand Tweet Types
23. 0 5 10 15 20 25
0 100 200 300 400 500 600 700 800 900 1000
#classicmini*
#clubman*
#gowithyourgut*
#cabrio*
#dakar2016*
#whateverittakes*
#tgif*
#bgb2015*
#miniconnected*
#tbt*
User Tweets about Hashtag
Brand Tweets about Hashtag
Brand tweets User Tweets
Volume of Tweets with Hashtags
27. Positive Negative Neutral
Customer Service
REPLY ANALYSIS REPLY SENTIMENT
0
10
20
30
40
50
60
70
80
Request For
Direct
Message
Request For
Contact
Request For
View a Link
Request For
Email
Brand
Apology
Plain Text
32. Influencers
Name Followers Tweets
Tony Hawk 4,125,369 1
India Today 2,437,051 2
LaGazzettadelloSport 1,529,630 1
Jesse Millette 1,317,559 1
BMW 1,152,311 5
TOP 5 INFLUENCERS
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