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TD Practicum Operating Model by Ravinder Tulsiani

A proposal to standardize the on-the-job training portion (aka practicum) of the on-boarding process. While theory part is consistent, the practical part varies based on the trainer onsite. The proposal was to accredit them and standardize the process.

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TD Practicum Operating Model by Ravinder Tulsiani

  1. 1. 1 Practicum Operating Model Consistency. Accuracy. Accountability.
  2. 2. 2 THEORY VS PRACTICUM Current State CONSISTENT VARIES Unstructured. Site-to-site variance.. THEORY PRACTICUM MinimumCompetencies NoMinimumCompetenciesEst.
  3. 3. 3 PROPOSED SOLUTION Two Recommendations Standardized Practicum Content Transitional Team Leader (TTL) Competency Model
  4. 4. 4 OVERVIEW Proposed Changes for Consistent On-Boarding Experience Accountabilities Structure Governance TTL Certification Capabilities, Process, Communication
  5. 5. 5 PRACTICUM Current State: Decentralized Proposed State: Centralized TTL: • Responsible for designing and delivering practicum training • Little / No training in adult learning theory, instructional design, facilitation etc. TTL: • Responsible for delivering practicum training • Trained and certified in facilitation strategies STRUCTURE L&D: • No input in practicum • Trained in adult learning theory L&D: • Responsible for designing practicum training to maximize business impact, measure transfer of learning, establish focused coaching etc. Create Standardized Model to Support a Consistent Approach Across NAPC
  6. 6. 6 PRACTICUM Current State: Proposed State TTL: • Training accountability varies (if any) by Line of Business (LOB)/Site. TTL: • Accountable for delivering practicum training as outlined by L&D • Accountable for reporting any required changes to L&D. They will not be making the changes themselves ACCOUNTABILITIES L&D: • Accountable for theory only (not practicum) L&D: • Accountable for standardizing practicum content • Accountable for updating content as requested by LOB / TTL
  7. 7. 7 PRACTICUM Current State: Proposed State TTL: • Report to LOB / Site TTL: • Continue to report to LOB / Site for non-training matters • Report directly to L&D for all training related issues GOVERNANCE L&D: • Report to L&D L&D: • Report to L&D • Work with LOB / Site to ensure new practicum reflects best practices and meets their business needs. Consistency. Accuracy. Accountability.
  8. 8. 8 PRACTICUM Current State: Proposed State TTL: • None TTL: • Accountabilities & Objectives / Job Description • On-Boarding Training for TTL’s • Undergo On-The-Job Certification CERTIFICATION
  9. 9. 9 PRACTICUM Proposed State CAPABILITIES • Establish A&O/Job Description • On-boarding process for TTL’s to measure competency • On-The-Job TTL Certification Program CAPABILITIES, PROCESS, COMMUNICATION PROCESS • Work with Data, Analytics & Reporting team to create practicum scorecard for each line of business • Implement Roadmap • Delivery Capability Plan • Role Accountabilities • Implement performance management and feedback loop • Develop Measurement Scorecard • Develop governance to hold PM accountable COMMUNICATION • Present plan to PLT in July/August • Launch Communication plan • Launch New Practicum process to North American Phone Channel
  10. 10. 10 PRACTICUM L&D Standardized Practicum & TTL Competency Model 6 Month Process & Outcome OD Team NAPC DAR LOB’s TTL’s Consistency Accuracy Accountability

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A proposal to standardize the on-the-job training portion (aka practicum) of the on-boarding process. While theory part is consistent, the practical part varies based on the trainer onsite. The proposal was to accredit them and standardize the process.

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