DESA's Reference Guide on Capacity Development Tools

An introduction to the Guide

DESA’s operational work is aimed at developing capacities of developing countries to
translate internationally agreed policy frameworks into strategies and programmes at country-
level. Capacity development is the third functional pillar of DESA’s overall mandate, alongside its
normative and analytical work.

DESA bases its capacity development work on five priority areas that capitalize on the
Department’s key areas of strength and expertise. These are:

(i) strengthening of statistical capacities, including monitoring of MDGs;

(ii) macro-economic advisory services and international tax cooperation;

(iii) social integration and inclusion of vulnerable groups;

(iv) sustainable development including climate change mitigation and adaptation and
forests; and

(v) public administration and ICT for development, including e-government.

The Reference Guide contains an annotated list of capacity development resources, referred
to here as “tools”, developed by DESA or produced in collaboration with partners. These tools
have been brought together for easy reference of DESA clients, partners, and various users,
mainly policymakers and development practitioners in government as well as in academia and
civil society in developing countries. They provide practical information and knowledge for policy
making and implementation, and take the form of handbooks, manuals, case studies, policy
notes, and on-line training materials organized according to the above five priority areas. The
materials have been developed drawing from DESA’s in-depth analytical and normative work,
and complement DESA’s assistance delivered through specialized advisory services, training
workshops, and diffusion of knowledge through expert groups and practitioners’ meetings. The
Guide includes materials issued from the year 2000 onwards. It provides hyperlinks to access
the tools on line.

For more information contact:
CAPACITY DEVELOPMENT OFFICE
United Nations One UN Plaza
DC-1 25th floor
New York, NY 10017
and

Phone: (+1) 917 367 7037; (+1) 212 963 2825
E-mail: cdo@un.org

DESA Reference Guide to Capacity Development Tools, by Focus Area
Focus Area: Strengthening Statistical Capacities, Including Monitoring of the MDGs

Title Brief description Year of publication Category/format Availability
Provides an introduction to some basic concepts and structures of the
System of National Accounts (SNA) to economists and policy makers Website
National Accounts: A Practical
who are not familiar with national accounts, as well as other 2003 Handbook accessible/
Introduction
newcomers to the field of national accounting. downloadable

The handbook covers the conceptual and practical aspects of linking Arabic English
Handbook of National Accounting -- business accounts to national accounts through countries' Russian and
Links Between Business Accounting experiences. 2000 Handbook
and National Accounting Spanish editions
are available
The handbook provides, on the basis of country experiences, hands
Handbook of National Accounting: on guidance on the implementation of the more practical modules of Website
Integrated Environmental and Economic the System of integrated Environmental and Economic Accounting 2000 Handbook accessible/
Accounting -- An Operational Manual (SEEA). downloadable

This Handbook is one in a series of national accounting handbooks. It
examines how scope, detail and consistency of benchmark, annual
Website
Handbook of National Accounting: Use and quarterly macro accounts data can best serve indicator analysis
of Macro Accounts in Policy Analysis of past and modelling of future trends and how compilation methods
2002 Handbook accessible/
downloadable
may affect such analyses.

This website serves as the knowledge centre on official statistics and
reflects the strong commitment of UNSD to facilitate the sharing of
experiences and best practices in the management and development
of national statistical systems. This work started with the collation of
Website
Development of National Statistical good practices in the application of the Fundamental Principles of
Systems - Website
continuously updated Website accessible/
Official Statistics. This website is a searchable repository, providing
downloadable
information on current practices in National Statistical Systems
around the world, and international guidelines on statistical
organizations

The manual was developed to serve as a reference document for
Website
Post Enumeration Surveys Operational these workshops, as well as to provide operational guidelines for the
2010 Manual accessible/
Guidelines 2010 preparation and implementation of a post enumeration survey.
downloadable
The reference serves as guide for national governments in
establishing and maintaining reliable civil registration systems for
legal documentation on events throughout the lifetime of individuals Website
Principles and Recommendations for a from birth, changes in marital status, and to death. It provides
Vital Statistics System Revision 2
technical guidance on standards, concepts, definitions, and downloadable
classifications for civil registration and vital statistics to further
increase international comparability of data.
This publication is aimed at assisting national statistical offices and
other producers of disability statistics in improving the collection,
compilation and dissemination of disability data. The document
Website
Guidelines and Principles for the addresses methodological issues in the area of disability by providing
Development of Disability Statistics
guidelines and principles related to data collection, through surveys
downloadable
and censuses and also on the compilation, dissemination and usage
of data on disability.

This publication presents an overview of different approaches in the
design of time-use surveys. The publication provides further impetus Website
Guide to Producing Statistics on Time
Use: Measuring Paid and Unpaid Work to the development of time-use statistics and assistance to countries
interested in undertaking time-use surveys. downloadable

The knowledge base serves as a single web-based access point for a
dynamic and centralized repository of information on all aspects of
methodology and best country practices for the collection, analysis Website
Knowledgebase on Economic Statistics -
and dissemination of economic statistics and macroeconomic continuously updated Website accessible/
Methods and Country Practices
standards. As such, it facilitates the international sharing and downloadable
exchange of knowledge on economic statistics programmes as well
as the provision of guidance to countries.
This knowledge base provides practical and methodological
information on the use and correct interpretation of international trade
statistics. Especially, this knowledge base gives background Website
International Trade Statistics
Knowledgebase information on the UN Comtrade and the UN ServiceTrade continuously updated Website accessible/
databases. downloadable

The Manual serves data compilers of all institutions which play a role
in the collection, compilation and dissemination of trade statistics and
it may also serve as a guide to users who wish to understand better Website
International Merchandise Trade
Statistics: Compiler's Manual (2002)
the nature of trade data. The Manual discusses in detail the 2004 Manual accessible/
conceptual and institutional framework of data collection, the sources downloadable
of data, methods of data compilation, and data dissemination,
reconciliation and exchange.

The Supplement assists United Nations Member States in the
implementation of the guidelines adopted by the United Nations
Statistical Commission and laid out in International Merchandise
International Merchandise Trade Trade Statistics : Concepts and Definitions , Revision 2 (IMTS, Rev.2 Website
Statistics: Supplement to the Compiler's ) and International Merchandise Trade Statistics : Compilers Manual . 2008 Manual accessible/
Manual (2007) downloadable
The Supplement may also serve as a guide to users who wish to
understand better the nature of trade data.

The Census Knowledge Base is a fundamental part of the resource
centre for the 2010 World Population and Housing Census
Programme. It is a repository of documents relevant for the field of Website
The Census KnowledgeBase
population and housing census taking. This includes international continuously updated Website accessible/
census methodological guidelines as well as documents on best downloadable
practices in census taking.
The website presents practical information and guidelines on census
methodology and on best practices to help countries plan and carry
Website
out a census, as well as an up-to-date account of national census
Population and housing censuses 2010 Website accessible/
taking activities and of provision of support to countries in the
downloadable
implementation of the census round.

The Handbook is a reference document on management aspects of
conducting a population and housing census. It provides guidance on
how to (i) develop a structure able to effectively manage the census Website
Handbook on Census Management for
Population and Housing Censuses planning and operational processes; (ii) plan all the process that need 2001 Handbook accessible/
to be considered in establishing a census; and (iii) design control and downloadable
monitoring processes.

This publication provides an overview of census and survey data
editing methodology and information on the use of various
approaches to census editing and reviews the advantages and Website
Handbook on Population and Housing
Census Editing disadvantages of manual and computer-assisted editing. It presents, 2001 Handbook accessible/
in detail, procedures and techniques for editing census data at various downloadable
stages of processing.

The census handbook is in various parts, and is revised to reflect
Handbook of Population and Housing new developments and emerging issues in census-taking and
Censuses, Part III
not issued Handbook Not issued
national experiences in conducting the censuses each decade.
The handbook is divided into six chapters and seven annexes. It
covers managerial issues when reorganizing national statistical
offices to permit the full use of geospatial infrastructure. It provides
technical content for the data-processing manager or cartography/GIS Website
Handbook on Geospatial Infrastructure chief, such as constructing an EA (enumeration area) geodatabase,
in support of Census Activities
using global positioning systems (GPS) and remote sensing and downloadable
creating maps needed for enumeration. The annexes provide a handy
reference for those planning and implementing geospatial solutions to
census projects.

The Handbook provides guidance on the measurement of economic
characteristics in population censuses, based on relevant Website
Measuring the Economically Active in experiences of countries, with a particular focus on the questions
Population Censuses: A Handbook
used and the requirements for processing of responses. downloadable

The Handbook provides principles and international
recommendations, providing technical assistance to countries in
Principles and Recommendations for Website
census operations, and compiling and disseminating census results
Population and Housing Censuses 2008 Handbook accessible/
Revision 2 from countries or areas.
downloadable

The official MDG Indicators website presents the official data,
definitions, methodologies and sources for more than 60 indicators to
measure progress towards the Millennium Development Goals. The
data and analyses are the product of the work of the Inter-agency and
Expert Group (IAEG) on MDG Indicators, coordinated by the United Website
The official MDG Indicators website Nations Statistics Division. You will also find the official progress continuously updated Website accessible/
reports and documents produced by IAEG. Links to related sites and downloadable
documents and constantly updated news will keep you up to date with
the ongoing activities on MDG monitoring.

The Handbook provides detailed information on available
Website
Handbook on the Collection of Fertility sources/methods to obtain these data and may be used to decide
and Mortality Data what combination will best suit national conditions to derive fertility
downloadable
and mortality indicators.
This Manual is an aid to demographers and population experts to
apply indirect methods for estimating adult mortality. These methods Website
Methods for estimating adult mortality are particularly valuable in the absence of a reliable civil registration 2002 Handbook accessible/
system that records deaths and the demographic characteristics of downloadable
the deceased.
This paper uses data from Jordan's 2007 Demographic and Health
Behavioural Factors as Emerging Main Survey to reassess the main determinants of child mortality in this Website
Determinants of Child Mortality in middle-income country.
Middle-Income Countries: A Case Study
2011 Case study accessible/
of Jordan downloadable

The publication provides practical guidelines to survey sample design,
data processing and analysis of large-scale household surveys. It
Website
Designing Household Survey Samples: underscores the importance of developing a good implementation
Practical Guidelines strategy for surveys in order to generate accurate survey results by
downloadable
minimizing sampling and non-sampling errors.

The present publication presents the state of the art on several
important aspects of conducting household surveys in developing and
Website
Household Sample Surveys in transition countries, including sample design, survey implementation,
Developing and Transition Countries non-sampling errors, survey costs, and analysis of survey data.
downloadable

This Handbook provides guidance for developing national capability to
operate and maintain, in a coordinated manner, the fundamental
Handbook on Training in Civil systems of civil registration and vital statistics. It contains course Website
Registration and Vital Statistics material, consisting of 23 modules that can be adapted to conduct an 2002 Handbook accessible/
Systems downloadable
effective and comprehensive training on the essentials for civil
registration and vital statistics systems.

This Manual provides an updated framework for the development of a
national system of criminal justice statistics. It is suitable for use in a Website
Manual for the Development of a wide range of national and local circumstances and by countries that
System of Criminal Justice Statistics
2003 Manual accessible/
vary markedly in the underlying conditions and readiness to develop downloadable
such a system of criminal justice statistics.

Focus Area: Macro-economic Advisory Services and International Tax Cooperation

The Policy Note takes stock of the nature of the financial, technical
and institutional support and preferential trade-related treatments that
Strengthening International Support Website
have been provided to LDCs. It provides an assessment of how
Measures for the Least Developed 2010 Policy Note accessible/
Countries
useful these existing support measures have been and identifies
downloadable
ways in which they can be made more effective.

This Manual provides a detailed introduction to the issues addressed
in the United Nations Model Double Taxation Convention between
Manual for the Negotiation of Bilateral Developed and Developing Countries as revised in 2001. The goal of Website
Tax Treaties between Developed and the Manual is to assist developing countries and economies in 2003 Manual accessible/
Developing Countries downloadable
transition to negotiate tax treaties among themselves and with
developed countries.

This Handbook aims at promoting a better understanding of the LDC
category and the benefits derived from membership therein. It
Handbook on the Least Developed contains a comprehensive explanation of the criteria, procedures and Website
Country Category: Inclusion, Graduation methodology used by the Committee for Development Policy for 2008 Handbook accessible/
and Special Support Measures establishing which countries are eligible for inclusion in, or downloadable
recommended for graduation from, the LDC category.

Vulnerability Monitor No. 1: Global The manuals aim at establishing a reliable monitoring and analysis
Vulnerability to Trade Shocks system to alert policy makers about vulnerabilities that could hurt
countries under changing global economic conditions. IMAS tries to
Vulnerability Monitor No. 2: Global address three challenges: To bring existing information together into
Vulnerability to Food and Energy Price
an effective monitoring framework that allows for real-time
Shocks
assessments of the economic and social impacts of changing
Website
Vulnerability Monitor No. 3: World trade conditions in the world economy; To analyze risks related to different
recovers, but developing country 2010 Manual accessible/
types of shocks, their transmissions, and likely effects on developing
vulnerability to commodity price swings downloadable
countries and various population groups To inform policy makers so
remains
that they can design adequate responses and monitor the
effectiveness of the policy actions taken.
Vulnerability Monitor No. 4: The global
financial crisis has wiped out progress
in reducing open unemployment

The Global Policy Model (GPM) is a tool for investigation of policy
United Nations GPM: Underlying
concepts and empirical illustrations scenarios for the world economy . The model allows users to specify
alternative assumptions about the future economic context and policy
United Nations GPM: Technical responses in different groups of countries and trace macro-economic
description of GPM
2009
outcomes over short, medium and long-term timescales.

United Nations GPM: Appendices A–F

Coordinated and uncoordinated policy Website
measures as the global financial crisis 2009 Policy Note accessible/
intensifies
downloadable
Downside risk scenarios as the world
economy recovers from the global 2010
financial crisis of 2009
A low-carbon, high growth policy
scenario for the world economy
2009

Public and private investment in a low-
carbon, high growth policy scenario for 2009
the world economy

The notes provide concrete suggestions on the means to achieve at
Website
National Development Strategies Policy the national level, the internationally-agreed development goals
Notes-Financial POLICIES synthesized in the United Nations Development Agenda. The notes 2007 Policy Note accessible/
serve to help countries take advantage of and expand their policy downloadable
space - their effective room for manoeuvre in formulating and
integrating national economic, social, and environmental policies. Website
National Development Strategies Policy
Notes---STATE-OWNED 2007 Policy Note accessible/
ENTERPRISE REFORM Policies downloadable

National Development Strategies Policy Website
Notes---INVESTMENT AND 2007 Policy Note accessible/
TECHNOLOGY POLICIES downloadable

Website
Notes---TRADE POLICY
2007 Policy Note accessible/
downloadable

National Development Strategies Policy Website
Notes---MACROECONOMIC AND 2007 Policy Note accessible/
GROWTH POLICIES downloadable

This website offers applied models to the national situation or for all
Website
Macroeconomic policy analysis in Central American countries.
Central America and the Caribbean
2007 Website accessible/
downloadable
The study analyzes the determinants of improving outcomes in
Latin America and the Caribbean’s Website
education, health and basic sanitation and the macroeconomic trade-
Challenge to Reach the MDGs: 2008 Case study accessible/
Financing Options and Trade-offs
offs caused by scaling up public spending for the Millennium
downloadable
Development Goals (MDGs), using an integrated modelling approach.

This study applies an economic-wide framework to analyze the impact
Impact of the global crisis on the Website
of the crisis on MDG achievement in six Latin American countries
achievement of the MDGs in Latin 2009 (revised in 2010) Case study accessible/
America
(Bolivia, Brazil, Chile, Costa Rica, Honduras, and Nicaragua).
downloadable
This e-learning course is related to WTO provisions and preferential
Provisions for LDCs in the Agreement market access for LDCs. Interactive Online Available for
on Agriculture
2011
Training direct access

The database highlights successes, challenges, development
National Development Policies that outcomes, lessons-learned and good practices with the aim to Available for
2007 Database
Work facilitate sharing information and identifying policies that could be direct access
replicated or adapted to other contexts.

Focus Area: Social Integration and Inclusion of Vulnerable Groups
The study serves as a guiding framework for policymakers,
Website
Analysing and Measuring Social researchers and practitioners interested in developing practical tools
Inclusion in a Global Context
for evidence-based policymaking, impact assessment, monitoring and
downloadable
evaluation in the area of social inclusion.
The notes provide concrete suggestions on the means to achieve at
the national level, the internationally-agreed development goals
synthesized in the United Nations Development Agenda. The notes Website
Notes---SOCIAL POLICY serve to help countries take advantage of and expand their policy 2007 Policy Note accessible/
space - their effective room for manoeuvre in formulating and downloadable
integrating national economic, social, and environmental policies.

The Handbook is about how Parliaments and parliamentarians can
Handbook for Parliamentarians on the play a key role in promoting and protecting human rights Website
Convention on the Rights of Persons 2007 Handbook accessible/
with Disabilities downloadable

The Guide offers national policy makers practical suggestions for the
Guide to the National Implementation of most crucial areas on MIPAA. It is primarily intended for use by Website
the Madrid International Plan of Action national focal points responsible for developing and implementing 2008 Handbook accessible/
on Ageing national policies on ageing. downloadable

The Guide offers practical ideas and recommendations for concrete
action to the people who make and carry out legislation, policies and Website
Guide to the Implementation of the
World Programme of Action for Youth programmes that affect the everyday realities and struggles of young 2006 Handbook accessible/
people. downloadable

The Guidelines provide policy recommendations on cooperatives
including the need for public recognition of cooperatives, appropriate
legal, judicial and administrative provisions, research, statistics and
information, education on cooperatives, the provision of public funds Website
UN Guidelines and Cooperatives for support to cooperatives, and the need for institutional 2008 Report accessible/
arrangements for collaboration and partnership. downloadable

The Madrid International Plan of Action
The Toolkit provides a framework to develop and implement policies
Website
on Ageing: Guiding Framework and and programmes on ageing at national level from needs
Toolkit for Practitioners and Policy assessments, stakeholder analysis and participation through 2008 Handbook accessible/
Makers programme and policy planning. downloadable

This study addresses the need identified by the governments of
External economic vulnerability, social seven countries in Latin America to strengthen their knowledge about
protection and poverty in Latin America - Available for
policy options to mitigate the effects of external shocks.
(Vulnerabilidad económica externa, 2011 Case study purchase/Spanis
protección social y pobreza en América h version
Latina)

This is the analysis of the economic context including the labor
Comparative analysis of the
implications of macroeconomic policy,
market, and social protection in the study countries (Bolivia,
external shocks and social protection Colombia, Costa Rica, Ecuador, Guatemala, Mexico and Nicaragua)
systems on poverty and inequality in during the period 1990-2007. It shows that these (like the generality Website
seven Latin American countries - of the Latin American countries) are very sensitive to the impacts, accessible/
(Análisis comparativo de las both positive and negative external shocks. 2011 Case study
implicaciones de la política downloadable/
macroeconómica, los choques externos Spanish version
y los sistemas de protección social en
la pobreza y la desigualdad en siete
países de América Latina)

This study explores how the changes in the international economic
Bolivia study: Implications of
macroeconomic policy, external shocks
environment, mainly the economic crisis, the resurgence of inflation in
and social protection systems in the region, the variability in oil prices, fluctuations in major currencies
poverty, inequality and vulnerability in like the dollar and the euro and the economic policies adopted by Website
Latin America and the Caribbean. other countries have major impact on the Bolivian economy. accessible/
Bolivia - (Implicaciones de la política 2010 Case study
macroeconómica, los choques externos downloadable/
y los sistemas de protección social en Spanish version
la pobreza, la desigualdad y la
vulnerabilidad en América Latina y el
Caribe. Bolivia)

This study describes how the last decade of the twentieth century was
Columbia study: Implications of characterized by strong macroeconomic volatility in Latin American
macroeconomic policy, external shocks economies. In general, the reforms imposed in the early nineties
and social protection systems in increased flows of entry and exit of goods and capital and also made
poverty, inequality and vulnerability in Website
the economies vulnerable to external shocks. The study presents two
Latin America and the Caribbean.
toold necessary to define a suitable methodological framework that accessible/
Colombia - (Implicaciones de la política 2011 Case study
macroeconómica, los choques externos takes account of all areas, macroeconomic and microeconomic downloadable/
y los sistemas de protección social en vulnerability .These are a Computable General Equilibrium Model Spanish version
la pobreza, la desigualdad y la (CGE) and microsimulation analysis.
Caribe. Colombia)

This study shows how Costa Rica, like other Latin American
Costa Rica study: Implications of countries, has suffered different impacts over time resulting from the
macroeconomic policy, external shocks implementation of economic policies and external shocks. In recent
and social protection systems in years, specifically between 1990 and 2008, the economic process has
poverty, inequality and vulnerability in Website
been characterized by an increase in the external opening, with
Latin America and the Caribbean. Costa
market liberalization. accessible/
Rica - (Implicaciones de la política 2010 Case study
macroeconómica, los choques downloadable/
externos, y los sistemas de protección Spanish version
social en la pobreza, la desigualdad y
la vulnerabilidad en América Latina y el
Caribe. Costa Rica)

This study presents Guatemala as a small open economy that is
Guatemala study: Implications of exposed to external macroeconomic shocks. It also describes the
issues of social safety net and negative external shocks that had
and social protection systems in
poverty, inequality and vulnerability in impact on poverty and inequality among others. Website
Latin America and the Caribbean.
accessible/
Guatemala - (Implicaciones de la 2010 Case study
política macroeconómica, los choques downloadable/
externos y los sistemas de protección Spanish version
la vulnerabilidad en América Latina y El
Caribe. Guatemala)

This report presents the results for the case of Ecuador. The
Ecuador study: Implications of document is presents a historical evolution of macroeconomic
indicators in the country; the evolution and functioning of labor
and social protection systems in
poverty, inequality and vulnerability in markets in Ecuador; analysis of the living conditions of population and
Website
Latin America and the Caribbean. social protection systems in the country today; a description of the
accessible/
Ecuador, 1990-2006 - (Implicaciones de computable general equilibrium model used in the project; simulations 2010 Case study
la política macroeconómica, los downloadable/
of macroeconomic shocks and public policy to analyze their impact on
choques externos y los sistemas de Spanish version
poverty and inequality; and the main conclusions and policy
protección social en la pobreza, la
recommendations.
desigualdad y la vulnerabilidad. El caso
del Ecuador, 1990-2006)

This study presents the effects of the economy based on
Mexico study: Implications of
macroeconomic policy, external shocks macroeconomic events that affected the Mexican economy in the last
and social protection systems in two decades. The observed results indicate that a reduction in world
poverty, inequality and vulnerability in prices of major export goods, an increase in global food prices and a Website
Latin America and the Caribbean. drop in remittance income, would cause the most damage in the main accessible/
Mexico - (Implicaciones de la política macroeconomic indicators, labor market and poverty. It also simulates 2010 Case study
macroeconómica, los choques externos downloadable/
and analyzes the five public policies relevant social protection that Spanish version
y los sistemas de protección social en
la pobreza, la desigualdad y la could cope with these shocks.
Caribe. México)

This study describes how Nicaragua being a small open economy is
Nicaragua study: Implications of
vulnerable to the events of the international economy. After a review
macroeconomic policy, external shocks of historical data, general equilibrium analysis and application of
and social protection systems in microsimulation methodology, the study concludes that the external
poverty, inequality and vulnerability in shocks that have had a greater impact on poverty, inequality and Website
Latin America and the Caribbean. vulnerability of Nicaraguan households have been those related to the accessible/
Nicaragua - (Implicaciones de la 2010 Case study
reduced flow of remittances, the increase in world oil prices and lower downloadable/
política macroeconómica, los choques
externos y los sistemas de protección capital inflows. Spanish version
la vulnerabilidad en América Latina y el
Caribe. Nicaragua)

Focus Area: Sustainable Development Including Climate Change Mitigation and Adaptation, and Forests
It provides inputs to the work of the Commission on Sustainable
Development on examples of best practices as well as illustrating
lessons learned submitted by Governments. The Case studies
Available for
Sustainable Development Case Studies provide a basis for the compilation of the "Matrix", a tool created at 2011 Database
direct access
CSD-13 which compiles practical experiences and lessons learned in
implementation.

The Matrix is an information tool developed to compile the policy
options and practical measures contained in the CSD Chairman's
summary of the interactive discussions held at the Intergovernmental
Available for
CSD Matrix Preparatory Meeting, so as to make it a living document, and to 009, 2011 update comin Database
direct access
develop web-based tools to disseminate information on
implementation and best practices

The web-based tools are created to disseminate information on
implementation and best practices to support international efforts to
Available for
CSD WAND – Water Action Network achieve the internationally agreed goals related to water and 2005 Database
direct access
sanitation.

SIDSnet will serve as the global platform to coordinate and facilitate
the activities related to the sustainable development of SIDS in three
key areas: Track international meetings and inter-governmental
Small Island Developing States Network processes related to SIDS. Contribute to filling the gaps in data Available for
(SIDSnet)
2011 Database
availability by collating national data and statistical information direct access
towards assessment of vulnerability-resilience country profiles.
Facilitate and motivate partnerships across the thematic areas of the
Barbados Plan of Action
CSD Indicators of Sustainable CSD Indicators of Sustainable Development Guidelines and
Methodologies Available for
Development 2007 Information Guideline
direct access

Focus Area: Public Administration and ICT for Development , Including e-government
The UNPAN Online Training Centre delivers courses on various Available for free
topics in public administration. The main objective of the UNPAN and direct
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This guide provides an overview of the concepts, issues, tools and Available for free
Introduction to Citizen Engagement in examples of practices and methodologies of participatory public and direct
Interactive Online
Public Governance for the Realization governance that can be effective in fostering the achievement of the 2011 access with
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MDGs. UNPAN
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Visual support enables insightful ideas to leap over language barriers.
This online training course communicates the main ideas in several
fields of public administration through the use of diagrams. The
Website
diagrams are organized into six chapters: Systems and Environment
Public Administration Illustrated 2008 Online Training accessible/
of the Public Sector, Developing Human Resources, Adapting
downloadable
Technologies, Building Partnerships, Measuring for Performance, and
Improving Public Performance.

This course aims to enhance the capacity of Human Resources
Available for free
Managers in the Public Service in Africa and to contribute to the
and direct
Human Resource Managers Capacity improvement of analysis and formulation of effective human resource Interactive Online
Development
2010 access with
development policies and strategies as part of public service Training
UNPAN
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This online training course contributes to the knowledge and practices
of local governance leaders and policy makers especially as they
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Decentralized Governance resource mobilization for poverty reduction and local level 2008 access with
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This online training course is designed as a brief introduction to
Knowledge Management in Government Interactive Online Available for
Organization
knowledge management (KM) and a guide to the implementation of 2008
Training direct access
KM projects in government organizations.
This online training course is designed as a brief introduction to Available for free
Results-Based Monitoring and Evaluation (RBME) for the and direct
Results-Based Monitoring and Interactive Online
Evaluation for MDG Implementation
Implementation of the Millennium Development Goals. 2008 access with
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This learning material is an introduction to electronic government (e-
government). Our basic premise that the governments' use of Website
Introduction to Electronic Government Information and Communication Technology (ICT) is not an end in 2008 Online Training accessible/
itself, certainly not a technical exercise, but a tool to achieve better downloadable
government.
This course provides background knowledge on the basic concepts of Available for free
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evolution of IT, its content and its applications, with particular Interactive Online
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reference to e-government. Training
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registration
This course describes the fundamental infrastructures that are Available for free
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Infrastructure for E-Government on the different information-related infrastructures that are Interactive Online
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2005 access with
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This course discusses high-level concerns on e-government Available for free
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This learning material aims to provide a basic understanding of e-
governance strategies and teaches how an effective strategic plan
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Strategic Planning for Electronic can be developed through a process. Important elements of the
Governance
2008 Online Training accessible/
strategic plans of some e-governance leaders are also discussed as
downloadable
case studies.

This online training course highlights the value of e-government
interoperability and the steps required to achieve effective
interoperability. It also answers some of the fundamental questions, Available for free
such as 'who should be involved in e-Government Interoperability and direct
E-Government Interoperability(English & Interactive Online
Russian) projects'; 'why a Government Interoperability Framework (GIF) should 2011 access with
Training
be developed'; 'how GIFs are produced and revised'; and 'what the UNPAN
key factors are for the successful development and operationalization registration
of a GIF'.

This module discusses organizational transformation in the context of
electronic governance. It starts by explaining change management in
large organizations such as government agencies, new public
Structures and Processes for management, strategic and performance management, business Website
Implementing and Operating e- process reengineering, and the role of good practice program 2008 Online Training accessible/
Governance downloadable
management when implementing IT strategy. Finally, the importance
of ICT governance is explained as an enabler of organizational
change.

This learning material aims to provide a basic understanding of
Website
Workflow and Business Process technologies supporting e-governance. It examines Workflow and
Management for Electronic Government Business Process Management for Electronic Government.
downloadable
This learning material aims to provide a basic understanding of
Website
Ontology, Semantic Web and Electronic technologies supporting e-governance. It examines Ontologies and
Government the Semantic Web in the context of electronic governance 2008 Online Training accessible/
downloadable

The Guidelines on Strategic Planning in Parliament are intended to
strengthen and support the strategic planning discipline in parliaments Website
Guidelines for ICT Strategic Planning in by providing insights into what strategic planning is, why it is critical,
Parliaments
and how it can be applied in the parliamentary context. downloadable

The purpose of this training material is to introduce students to Website
Management of Public Property fundamental concepts related to public property management.
(Russian)
downloadable
The course provides background knowledge on the basic concepts of
E-Government - What a Government ICT development and e-government. It gives an overview of the Website
Leader Should Know - Introduction evolution of IT, its content and its applications, with particular
(Arabic, English, French, Romanian,
Russian and Ukrainian)
reference to e-government. downloadable

The course discusses high-level concerns on e-government
E-Government - What a Government sustainable development. It includes various policies, laws and
Website
Leader Should Know - Strategic (Arabic, regulations that help to facilitate e-government development, so that a
English, French, Romanian, Russian
government can achieve e-government milestones in a relatively
and Ukrainian) downloadable
short period of time.

The course describes the fundamental infrastructures that are
E-Government - What a Government required for the success of e-government development. An overview Website
Leader Should Know - Tactical (Arabic, on the different information-related infrastructures that are
English, French, Romanian, Russian
fundamental to the implementation of e-government, such as e- downloadable
and Ukrainian)
record, portals, and e-payment are provided.
This training material aims to support the development of capacities in
the directive, executive and professional levels involved in Human
Website
Human Resources Management in the Resources and Capacity fields in the public sector. Its ultimate goal is
Public Sector (Spanish) to provide tools to the organizations and staff in the public 2011 Online Training accessible/
administration systems and institutions to achieve their goals within a downloadable
framework of efficiency and integrity.
La búsqueda de la calidad se fundamenta en un cambio de actitud
que tiene que darse en toda la organización y que va desde el
empleado del nivel más elemental hasta el empleado del máximo
nivel jerárquico; todos deben comprender que lo que hacen se debe a Available for free
la calidad. Este curso se convierte en un primer paso para iniciar las and direct
La Calidad en las Organizaciones
actitudes necesarias para implementar procesos de cambio Interactive Online
Públicas (Spanish)
2010 access with
organizacional, partiendo de un proceso de concientización profunda Training
UNPAN
sobre lo que significa la calidad total, el compromiso que de ellos se registration
espera y del apoyo sustantivo de toda la organización para elé xito
de este tipo de procesos.

Este curso tiene como objetivo analizar, comprender, aplicar e
interpretar la gestión presupuestaria basada en resultados empleando
indicadores de desempeño; identificar aspectos evaluables de su Available for free
labor y diseñar, calcular e interpretar indicadores de desempeño; and direct
Gestión Presupuestaria Basada en
analizar y aplicar los resultados de la evaluación del desempeño en la Interactive Online
Resultados (Spanish) 2010 access with
toma de decisiones presupuestarias; actuar como agente Training
UNPAN
multiplicador en su ámbito laboral retroalimentando y replicando registration
criterios objetivos y coherentes de evaluación del desempeño.

The toolkit is designed to ensure that actors/stakeholders have a Website
Civic Engagement in Public Policies – A correct understanding of the principles. Functioning and
Toolkit
2007 Toolkit accessible/
implementation of engaged governance. downloadable
Compendium of ICT Applications on This compendium focuses on the use of mobile technology in the
Website
Electronic Government - Volume 1: areas of health and learning.
Mobile Applications on Health and
Learning downloadable
Compendium on Innovative E-Government Practices is a biannual
Compendium on Innovative E- publication of DPADM. It contains over 500 best practices on Handbook and Online Website
Government Practices ( Vol I ) - Online
innovative adoption and implementation of ICT in public service 2005 accessible/
Knowledge Base downloadable
delivery.
This guide provides practical tools on how to adapt innovative
Guide for the Transfer and Adaptation practices by offering an overview of the process of adaptation and the Website
of Innovations in Governance - Practical
steps required for effective knowledge transfer and organizational 2007 Manual accessible/
Tools and Steps downloadable
change.

Human Resource Recruitment and Best The toolkit deals with appropriate selection, recruitment and retention Website
Talent Retention Tool Kit for Public strategies aiming at getting the best talent in the public sector 2005 Toolkit accessible/
Sector downloadable
This Handbook deals with the fundamentals of national financial
Website
Economic Governance: Guidelines for management.
Effective Financial Management
downloadable
This Handbook deals with the fundamentals of national financial Website
Economic Governance: Guidelines for management.
Effective Financial Management
downloadable
This publication gives 1) overview of UNPSD, who is eligible and how
to apply, and highlights key aspects of the selection process; 2)
description and brief analysis of the successful practices from UNPSA
winners from 2003 to 2011; 3) presents key findings on the positive Website
Good Practices and Innovations in
Public Governance impact that the UNPSA has on further promoting and sustaining 2011 Report accessible/
innovation in government among its winners, as well as lessons downloadable
learned on what makes innovation successful.

Guidelines on Citizens’ Engagement for This guide provides practical tools and ideas on planning and Website
Development Management and Public implementing citizen engagement practices. 2011 Handbook accessible/
Governance downloadable
UN Innovations in Public Governance provides an overview of
successful innovations in governance and public administration from
countries that have received the United Nations Public Service
Awards, which is the most prestigious international recognition of
excellence in public service. The purpose of this application is to
disseminate, through easily searchable descriptive case studies, Available for
UN Innovations on Public Governance iPhone/iPad
information about innovative practices by looking at the problem that 2011 immediate
Application for iPhone/iPad Application
lead to an innovation; the solution that was designed and download
implemented to respond to the specific challenge; the actors and
steps involved in the innovation process, and lessons learned.
Learning more about how public institutions from around the world
have solved difficult governance challenges can be a powerful and
inspirational tool for those engaged in improving public sector
Meter is an online interactive tool that will allow Member States to
identify the strengths and gaps that exist within their respective e-
Measurement and Evaluation Tool for E-
Government framework in the following areas: infrastructure, vision, Interactive Online Available for
Government Readiness (METER) 2010
Version 2.5 institutional arrangement, capacity building, legal and organization Manual direct access

The United Nations E-Government Development Database
(UNeGovDD) is a benchmarking tool that provides a comparative
assessment for monitoring progress of a country’s E-Government
UN E-Government Development
Development from 2003 to 2010. As such it provides an interactive Available for
Knowledge Base (2010)
2010 Database
snapshot picture of a country’s E-Government Development in the direct access
world.

Government Practices ( Vol III ) - Online innovative adoption and implementation of ICT in public service 2009 accessible/
Knowledge Base downloadable
delivery.

This volume of compendium focuses on the use of mobile technology,
Compendium of ICT Applications on specifically m-technology software products and applications in the Website
Electronic Government - Volume 2: areas of human security and business development that are being
Mobile Applications on Human Security used in both developed and developing countries.
and Business Development downloadable

Government Practices ( Vol II ) - Online innovative adoption and implementation of ICT in public service 2006 accessible/
Knowledge Base delivery. downloadable

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