I hate that word [insight], actually. It should be a good word, but it has been bastardised
and rendered impotent (some wit once described it as something which is blatantly
obvious to the man on the street but news to the marketing department). My take now is
that, as a planner, my primary responsibility (my client, if you like) is to the truth. The truth
about the product, about the audience, about the company, about the task at hand. Not
myths, conventions, insights or wishful thinking, but the truth. In an age where "just ads"
don't work, the truth sets us free. It gives us relevance and salience. We have two jobs:
deﬁne the real business problem and to ﬁnd the relevant truths which will assist us in
solving it. That's what needs to be on a brief (like the old get/to/by).
Executive Planning Director
Saatchi & Saatchi Sydney