1. Quality Management
Level 1 Training
• 17th May 2009

2. QM Module General
QM Overview
Quality Planning
Quality Inspection
Quality Certificate
Quality Notification
Test Equipment management
QM Integration with Other Modules
Standard Reports
Benefits
Processes

3. QM Overview
M a in B u s in e s s S c e n a rio
Business Scenario :
 In d u s tria l c o m p a n ie s p e rfo rm q u a lity in s p e c tio n s o n
p ro d u c ts a t v a rio u s s ta g e s in th e lo g is tic s s u p p ly
c h a in .
 T h e y n e e d to m a in ta in in s p e c tio n s p e c ific a tio n s ,
re c o rd in s p e c tio n re s u lts , a n d c a n p e rfo rm
e v a lu a tio n s u s in g th is d a ta .
S A P A G 1999

4. QM Integration
Basic data
PP
MM
Purchasing
Materials
Requisition
Production
planning
Inventory mgmt
Invoice
verification
Reqt planning
R-cut capacity
planning
Vendors
Routings
Goods receipt
Stock transfer
Goods issue
Documents
Inspection plan
Characteristics
QM
Inspection lot
Inspection lot
Insp. methods
Insp. catalogs
Planned
Orders
Opening
period
Warehouse
management
Print insp. instruction
Test equipment
Order:
- Creation
- Release
- Confirmation
Shop floor
control
Capacity
leveling
CAM
Results recording
PM
Test equipment
management
SD
Usage decision
Shipping
Billing

5. QM Overview
Planning
Inspection
Control

6. QM Overview
Q u a lity P la n n in g : A c tiv itie s
C re a tin g an d m a n ag in g th e

Q u a lity p lan n in g

Q u a lity in sp e c tio n
m a s te r d a ta th a t is re q u ired
(a m o n g o th e r ite m s ) to p la n
a n d e x e c u te q u a lity

Q u a lity co n tro l

Q u a lity c e rtific a te s

Q u a lity n o tific a tio n s

T e s t e q u ip m e n t m g m t.
in s p e c tio n s .

7. QM Overview
Q u a lity In s p e c tio n : A c tiv itie s

Q u a lity p lan n in g
D e te rm in in g w h e th e r th e u n its
in s p e c ted fu lfill th e p red e fin ed

Q u a lity in sp e c tio n

Q u a lity co n tro l

Q u a lity c e rtific a te s

Q u a lity n o tific a tio n s

T e s t e q u ip m e n t m g m t.
q u a lity re q u ire m e n ts.

8. QM Overview
Q u a lity C o n tro l: A c tiv itie s
Im p le m en tin g d iffe re n t

Q u a lity p lan n in g
p re v e n tiv e , m o n ito rin g an d
c o rre c tiv e a c tiv itie s .

Q u a lity in sp e c tio n
T h e s e a c tiv itie s a re b a s e d o n th e

Q u a lity co n tro l

Q u a lity c e rtific a te s

Q u a lity n o tific a tio n s

T e s t e q u ip m e n t m g m t.
s p e c ific a tio n s fro m q u a lity
p la n n in g a n d th e e v a lu a tio n s o f
q u a lity in sp e c tio n s a n d q u a lity
n o tific a tio n s .
39 8
39 8
15 7
15 7
np
np
R
00 5
00 5

9. QM Overview
Q u a lity C e rtific a te s : A c tiv itie s
C e rtify in g th e q u a lity o f a m a te rial

Q u a lity p lan n in g

Q u a lity in sp e c tio n
o r p ro d u c t.
Q u a lity c e rtific a te s c o n ta in
s p e c ific a tio n v a lu e s ,

Q u a lity co n tro l

Q u a lity n o tific a tio n s

and
Q u a lity c e rtific a te s

te x ts ,
T e s t e q u ip m e n t m g m t.
in s p e c tio n re s u lts .
R

10. QM Overview
Q u a lity N o tific a tio n : A c tivitie s
R e c o rd in g th e N o n -C o n fo rm a n c e
o r p ro d u c t.

Q u a lity p la n n in g

Q u a lity in s p e c tio n
In v e s tig a tio n a n d a n a ly s is o f d e fe c t

Q u a lity c o n tro l
R e c o rd C a u s e , T a s k a n d a c tiv itie s ,
e tc .,

Q u a lity c e rtific a te s

Q u a lity n o tific a tio n s

T e s t e q u ip m e n t m g m t.
R

11. QM Overview
T e s t E q u ip m e n t M a n a g e m e n t: A c tiv itie s
M a n a g in g m a s te r d a ta a s w ell a s

Q u a lity p lan n in g
th e p la n n in g a n d p ro c e s s in g
c a lib ra tio n in s p e c tio n s fo r te s t

Q u a lity in sp e c tio n

Q u a lity co n tro l

Q u a lity c e rtific a te s

Q u a lity n o tific a tio n s

T e s t e q u ip m e n t m g m t.
a n d m e a s u re m e n t e q u ip m e n t.
30
R

12. QM Module General
QM Overview
Quality Planning
Quality Inspection
Quality Certificate
Quality Notification
Test Equipment management
QM Integration with Other Modules
Standard Reports
Benefits
Processes

13. Quality Planning
Inspection Plan :
 Inspection plans is used to describe how a quality
inspection should be performed for one or more materials.
 Define in the inspection plan in which order individual
inspection operations should occur and which inspection
characteristics should be inspected, using which inspection
specifications.
Inspection plans for different uses (for Example goods issue
inspection, Inprocess Inspection, Inspection during Sales etc.).

14. Quality Planning
 Inspection Planning
 Inspection Plan
 Master Recipes
 Basic Data
 Catalog / Selected Sets
 Master Inspection Characteristics
 Class Characteristics
 Inspection Method
 Sampling Procedure / Sampling Scheme
 Work Center
 Logistic Master Data
 Material master QM-View
 Quality Info Record

15. Quality Planning
M a s te r In s p e c tio n C h a ra c te ris tic
Basic Data : Master Inspection Characteristics
C h a ra c te ris tic
c o n tro l
W h a t is to b e in s p e c te d ?
R e fe re n c e s to
m a s te r re c o rd s
G e n e ra l d a ta
A d m in is tra tive d a ta
S A P A G 1999

16. Quality Planning
Master Inspection Characteristics :
 Inspection characteristic describes WHAT needs to be inspected.
 MIC can be either Qualitative or Quantitative and intended for
repetitive use.
 Catalogs & inspection Methods are assigned to MICs
 Defect Catalogs are assigned in case Defect Recording is required.
 Control Indicators defines the parameters for Result recording of
the MIC & Result analysis.

17. Quality Planning
Basic Data : Usage of Catalog

18. Quality Planning
Cat
Type
Codes
Codes
Grp
Selected
Set
9


Defects
6


Defect consequences
5


Causes
4


Events
3


2


1



Selected
Set
Codes

Usage decisions
Task


Characteristic attributes

19. Catalog :
Quality Planning
The catalog contains unique, non-numerical data in
the system that is defined at client or plant level.
 Can define our own code groups and codes for
each catalog type.
 Directly assign catalogs to master inspection
characteristics
 Use the catalogs to make it easier to record inspection
results, defects, and defect locations during inspection
lot processing

20. Quality Planning
In s p e c tio n M e th o d : G e n e ra l
Basic Data : Inspection Method
Q u a lific a tio n
W h a t k in d o f in s p e c tio n
is to b e p e rfo rm e d ?
T e x ts
V a lid ity
C la s s ific a tio n
S A P A G 2001

21. Quality Planning
Inspection Method:
 An inspection method describes how the inspection to be carried out
for an inspection characteristic.
 Common family of components which are inspected under standard
specifications, norms etc can be treated as inspection method which will
be assigned to master inspection characteristic
 Up to ten inspection methods can be assigned to a master inspection
characteristic, however only one inspection method can be assigned to
the planned characteristic.
 Inspection method is maintained at plant level and validity from effective
date.
 Inspection method identifier is optional Text, Long Text, Inspector
Qualification to be entered on data screen for every inspection method

22. Quality Inspection
 Inspection Lot Creation
 Manual / Automatic Lot
 Stock / Non-Stock relevant Lot

Result Recording

Quantitative / Qualitative / Calculated chars
 Single/Multiple recording
 Valuation with specification

Defect Recording : For deviation

Manual / Auto creation
 Continued with notification : Background process

Usage Decision

UD code / Stock Posting / Quality Score Calculation

23. Quality Planning
Quality Info Record :
 When a quotation or purchase order is created, the system
checks whether a Q-info record is required and available for
the combination of material and vendor. A check is made to
determine whether the purchase order can be released
 Specify a status profile for releasing the supply relationships
as well as the QM system of the material-vendor
combination in the Q-info record
 This facilitates the inspection or perform a goods receipt
inspection

24. QM Module General
QM Overview
Quality Planning
Quality Inspection
Quality Certificate
Quality Notification
Test Equipment management
QM Integration with Other Modules
Standard Reports
Benefits
Processes

25. Quality Inspection
Inspection Lot :
The inspection lot represents the request to a
plant to perform a quality inspection on a
certain quantity of a material.

26. Quality Inspection
Inspection Lot : General

27. Quality Inspection
Inspection Process : Result Recording
Q M In s p e c tio n P ro c e s s : R e s u lts R e c o rd in g
Event
In s p e c tio n lot
S a m p le d e te rm in atio n
E n te r re s u lts
R e s u lts
re c o rd in g
V a lu a tio n
C o m p le tio n
D e fe c ts re c o rd in g
U s a g e d e c is io n
E v a lu a tio n
S A P A G 1999

28. Quality Inspection
Defect recording business scenario :

29. Quality Inspection
Usage Decision – Effects :

30. QM Module : General
QM Overview
Quality Planning
Quality Inspection
Quality Certificate
Quality Notification
Test Equipment management
QM Integration with Other Modules
Standard Reports
Benefits
Processes

31. Quality Certificate
 Incoming
 Vendor certificate against Good receipt
 Outgoing
 Certificate Profile
- Certificate Planning
- Certificate Processing

32. Quality Certificate

33. QM Module : General
QM Overview
Quality Planning
Quality Inspection
Quality Certificate
Quality Notification
Test Equipment management
QM Integration with Other Modules
Standard Reports
Benefits
Processes

34. Quality Notification
 Notification Type


Internal problem


Vendor problem
Customer complaint
Notification Process


Automatic trigger from defect recording / Manual
creation.
Predefined codes as per catalog used in
-
Item / Task / Activity
 Catalog
 Task
maintained at client level.
completion for notification closure
 Standard
report for notification.

35. Quality Notification
Notification
Complaint Details
Complaint type and rejection details
Partners and Coordinator
Internal and External failures
Causes (Root Cause)
Tasks (Corrective Action )
Activities (Preventive Action)
Task Completion and
Notification closure
Report
Purpose :
 To record & process
different types of
problems..
 To analyze the defects &
monitor the correction of
these defects.

36. QM Module : General
QM Overview
Quality Planning
Quality Inspection
Quality Certificate
Quality Notification
Test Equipment Management
QM Integration with Other Modules
Standard Reports
Benefits
Processes

37. Purpose :
Test Equipment Management
 To ensure that the Test Equipment ( which is used for Inspection )
continues to meet the pre-defined specifications.
Process:
 Creation of
• Equipment
• Maintenance task list
• Maintenance plan
 Scheduling the Plan
 Processing of Calibration order (Internal / External)
 Creation of the lot
 Result recording
 Defect recording
 Usage decision
 Notification processing for any deviation.

38. QM Module : General
QM Overview
Quality Planning
Quality Inspection
Quality Certificate
Quality Notification
Test Equipment management
QM Integration with Other Modules
Standard Reports
Benefits
Processes

39. Quality Management
Level 2 Training
• 17th May 2009

40. P o s itio n o f Q M
QM integration
Q u a lity
M a n a g e m e n t:
MM
In te g ra tio n
in lo g is tic a l
p ro c e s s e s
Q u a lity
M anagem ent
PM
S A P A G 1999
PP
SD

41. QM integration
Material Management
 Manages quality information for materials, vendors
 Releases vendors; Monitors their QM systems
 Evaluates vendors on the basis of quality using quality
scores from audits, goods receipt inspections, and problem
notifications.
 Requests quality certificates and monitors their receipt.
Tracking of vendor certificates.
 Triggers inspections for goods movements, for example,
goods receipt
 Blocks payments until Inspection Lots are accepted

42. QM integration
Production Planning
 Handles inspection characteristics and setup characteristics
for operations
 Manages quality inspections for manufacturing orders
 Handles in-process inspections during production at freely
defined inspection Points- In-process Inspection (Qty/time
based)
 Scrapping procedures
 Triggers final inspection upon goods receipt from production
 Confirms quality and quantity information for manufacturing
orders
 Monitors production quality with the help of control charts
and determines process capability.
 Manages problems in production using quality notifications
and by processing corrective tasks

43. QM integration
Sales and Distribution




Batch allocation during delivery of finished goods
Customer Complaints Handling
Manages customer-related quality information
Triggers an inspection at shipping when the delivery is
created- Lot Creation thro PGI for Sales Inspection
 Lot Creation thro PGR for Customer Returns
 Creates quality certificates with the delivery
Plant Maintenance
 Equipment related data maintenance
 Calibration

44. QM Module : General
QM Overview
Quality Planning
Quality Inspection
Quality Certificate
Quality Notification
Test Equipment management
QM Integration with Other Modules
Standard Reports
Benefits
Processes

45. Reports

46. Reports

47. Reports

48. Reports

49. QM Module : General
QM Overview
Quality Planning
Quality Inspection
Quality Certificate
Quality Notification
Test Equipment management
QM Integration with Other Modules
Standard Reports
Benefits
Processes

50. Benefits
 Comprehensive master data maintenance by system.
 Stocks in Quality till inspection is completed.
 Inspection Results are available on line, hence retrieval
is will be easy and trends/SPC of characteristics can be
viewed on line
 Quality Score for vendor is based on U D.
 Standardized methodology for complaint reporting and
analysis.
 Calibration frequency scheduled by system for
instruments.
 Standard reports for analysis and review.

51. QM Module : General
QM Overview
Quality Planning
Quality Inspection
Quality Certificate
Quality Notification
Test Equipment management
QM Integration with Other Modules
Standard Reports
Benefits
Processes

52. QM Processes
1.
QM Master Data
2.
Incoming Inspection
3.
In Process Inspection
4.
Final Inspection
5.
Miscellaneous Inspection
6.
Calibration Inspection

53. 1. QM Master Data

54. QM
Master Data
Change
Create
(One time only)
(many times)
1. Material master
2. Inspection Method
3. MIC
4. Equipment Master
5. Catalog
6. Selected Set
7. Sampling Procedure
8. Inspection plan
9. Maintenance Task list
10.Quality info Record
:
:
:
:
:
:
:
:
:
:
MM01,MM02,MM03
QS31,QS32,QS33
QS21,QS23,QS24
IE01,IE02,IE03
QS41,QS42
QS51,QS52
QDV1,QDV2,QDV3
QP01,QP02,QP03
IA01,IA02,IA03
QI01,QI02,QI03
Display
(any time)

55. 2. Incoming Inspection

56. Incoming Inspection
Incoming Insp
GR-MIGO Posting by MM
Inspection Lot : Type 01
created and viewed thro
QA32
Result Recording
(QE51n) for inspection
characteristics
Defect Recording
in RR
Not Ok
Result
OK
Usage Decision (QA11)
- Stock Posting
- Quality Score updation
- UD code Valuation
- Inspection lot completion
Notification
Creation (QM01)
Background
Notification
processing (QM02)
Notification
Closure
Quality
Notification

57. 3. In-Process Inspection

58. In-process Inspection
In-process Materials
Order create by PP
Inspection Lot : Type 03
created and viewed thro
QA32
Result Recording
(QE51n) for inspection
characteristics
Defect Recording
in RR
Not Ok
Resul
t
OK
Valuation is required on each
recording
Lot Usage Decision
Notification
Creation (QM01)
Background
Notification
processing (QM02)
Notification
Closure
Quality
Notification

59. 4. Final Packing Inspection

60. Final Inspection
Final Inspection
GR Posting by PP
Inspection Lot : Type 04
created and viewed thro
QA32
Result Recording
(QE51n) for inspection
characteristics
Defect Recording
in RR
Not Ok
Resul
t
OK
Usage Decision (QA11)
- Stock Posting in Silo
- Quality Score updation
- UD code Valuation
- Inspection lot completion
Notification
Creation (QM01)
Background
Notification
processing (QM02)
Notification
Closure
Quality
Notification

61. 5. Miscellaneous Inspection

62. Miscellaneous Inspection
Miscellaneous Inspection
(Audit/Reverse Engg)
Manual Lot Creation
using QA01
Manual Lot origin :Type 89
created and viewed thro
QA32
Result Recording (QE51n)
for inspection
characteristics
Defect Recording
in RR
Not Ok
Resul
t
OK
Usage Decision (QA11)
- Quality Score updation
- UD code Valuation
- Inspection lot completion
Notification
Creation (QM01)
Background
Notification
processing (QM02)
Notification
Closure
Quality
Notification

63. 6. Calibration Inspection

64. Internal Calibration
QC Equipment
Calibration Order
Searching thro IW39
Master Data :
• Equipment Master : IE01,IE02,IE03
• Maintenance Task list : IA01,IA02,IA03
• Maintenance Plan : IP41
• Scheduling : IP10
Inspection Lot list :Type 14
created and viewed thro
QA32
Defect Recording
in RR
Not Ok
Result Recording (QE51n)
for inspection
characteristics
Resul
t
Notification
Creation (QM01)
Background
OK
Usage Decision (QA11)
- UD code Valuation
- Inspection lot completion
Notification
processing (QM02)
Notification
Closure
Quality
Notification

65. External Calibration
Lab Equipment
to be calibrated by external
Calibration Order Searching thro IW39
Calibration Order Processing thro IW32
Master Data :
• Equipment Master : IE01,IE02,IE03
• Maintenance Task list : IA01,IA02,IA03
• Maintenance Plan : IP41
• Scheduling : IP10
Create Purchase Order and
Gate Pass by MM thro ME21N
Defect Recording
in RR
Create service entry sheet by
MM thro ML81N
Inspection Lot list :Type 14
created and viewed thro QA32
Result Recording (QE51n) for
inspection characteristics
Not Ok
Resul
t
OK
Usage Decision (QA11)
- UD code Valuation
- Inspection lot completion
If Inspection Lot not required
Notification
Creation (QM01)
Background
Service Entry Sheet completion
Notification
processing (QM02)
Notification
Closure
Quality
Notification

66. Thank you