Unleash Your Potential - Namagunga Girls Coding Club
Lasa European NFP Technology Conference 2010 - Change for the better presentation
1. “Change for the Better:
How to Make the Switch”
Dr Simon N Davey
Managing Associate
Preponderate.network
www.preponderate.net
“Making it easier for you to do what you do.”
LASA NFP Conference, September 2010
2. Meet Edward Bear
"Here is Edward Bear, coming downstairs
now, bump, bump, bump, on the back of
his head, behind Christopher Robin. It is,
as far as he knows, the only way of
coming downstairs, but sometimes he
feels that there really is another way, if
only he could stop bumping for a moment
and think of it.” - A.A.Milne
www.preponderate.net
3. Why is it so difficult to
change?
www.preponderate.net
4. Common issues in change
Different priorities
Lack of clear objective
No clear direction
Fear uncertainty and doubt
Immediate pain might be more than later
benefit
No sense of urgency
No team to share the burden
www.preponderate.net
5. Introducing Switch
For things to change, somebody
somewhere has to start acting differently.
Maybe it’s you, maybe it’s your team.
Picture that person (or people).
Switch framework – Chip and Dan Heath
[Switch: How to Change Things When
Change is Hard]
www.preponderate.net
6. So what are we going to
change next?
What can cloud computing do for us?
Outsourcing?
Software as a service?
Managed servers?
www.preponderate.net
10. Split into groups
Rational Riders
Emotional Elephants
The Path Shapers
www.preponderate.net
11. The How To in 3 Steps
1. Direct the rider
2. Motivate the elephant
3. Shape the path
www.preponderate.net
12. 1. Direct the Rider
Follow the bright spots – find
out what’s working and clone
it.
Script the critical moves – No
big picture, just very specific
behaviours.
Point to the destination –
Where are you all going and
why is it worth it?
www.preponderate.net
13. 2. Motivate the Elephant
Find the feeling – Make the people
feel it, knowing it isn’t enough.
Shrink the change – Break down
the change into baby steps so it
doesn’t spook.
Grow your people – Cultivate a
sense of identity and instil the
growth mindset.
www.preponderate.net
14. 3. Shape the Path
Tweak the Environment – Change the
situation to make things happen.
Build habits – Habitual behaviour is free,
it doesn’t ‘tax’ the rider. Encourage habits.
Rally the herd – Behaviour is contagious,
help it spread.
www.preponderate.net
15. So time to action…
For the specific project:
1. Direct the Rider – the rider group
2. Motivate the Elephant – the elephant
group
3. Shape the Path – the decision group
www.preponderate.net
16. The results are…
Rider directed?
Bright spots identified
Critical moves scripted
Destination pointed to
www.preponderate.net
17. The results are… (2)
Elephant motivated?
Found the feeling
Shrunk the change
People grown (and sense
of identity)
www.preponderate.net
What looks like resistance is often lack of clarity. What looks like laziness is often exhaustion. What looks like a people problem is often a situation problem.
Don’t just focus on problems. Find out what’s working and how we can do more of it.
To spark movement in a new direction, provide crystal clear guidance for those tough moments (turn ambiguous goals into concrete behaviours)
E.g. simplify the timesheets
Set action triggers and checklists
Seed the tip jar, one user at a time