1. 1

2. Group Members:
Umer Ismaiel (79)
Syed Irfan Abid (70)
Javed Akhtar (57)
Muhammad Touqeer (130)
Muhammad Iqbal (64)

3. UMER ISMAIEL 79

4. Quality and TQM Definition
 Quality:
It is define as the degree to which a set of inherent characteristics fulfills
requirement
 TQM:
(Total Quality Management) is the art of managing the whole to achieve
excellence
We are going to apply the Total Quality Management standards on “Asia
Ghee Mill LTD”

5. Asia Ghee Mills

6. Introduction
 Asia ghee mill was established in 1997 via company ordinance, 1984.
 The Private company was founded by Ch.Abdul Majeed (Late), Now the
owner of this company is Ch.Masood Majeed
 It is situated at Ahmadpur road Near Khanqah Sharif , Bahawalpur
 Its plant was imported from United Kingdom
 Employees working in asia ghee mills are 350 on different post
 Total production capacity is 150 ton per day
 Plant utilize 70 % of capacity in summer and 90% in winter

7. Vision and Mission of Asia Ghee Mill
 Vision of Asia Ghee Mill:
“Superior quality products at affordable price for our customers, is our
commitment.”
 Mission of Asia Ghee Mill:
“We want to become a company which will have customer satisfaction,
innovation and continuous improvement in all fields in safe environment.”

8. Major Products Of Asia Ghee Mill
 Two Major products of asia ghee mills are:
Asia Cooking oil
Asia Banaspati
 Soap and CO2 are the bi products of asia ghee mill

9. CO2 Plant

10. Competitors Of Asia Ghee Mill
Sr.no. Ghee Name Company Name
1 Dalda Dalda Foods
2 Nasir Nasir Ghee mills Pvt Ltd Bahawalpur
3 Seasons Wali oil mills
4 Tallo Wazir Ali Industries Hyderabad
5 Kisan Madina Enterprises
6 Sufi Hamza Vegetables
7 Lives Shamim Group of companies
8 Sultan Al-Hilal vegetables ghee mills Multan
9 Shahbaz Shahbaz Banaspati Rahim Yar Khan

11. Syed Irfan Abid 70

12. Departments of Asia Ghee
 Production Department
 Sales and Marketing
Department
 Accounts Department
 Quality Control Department

13. Production

14. Supplier and Customer Of Asia Ghee
Supplier:
 Asia ghee import Raw oil from Singapur and Malasia
 Asia ghee mill also buy Raw oil from Karachi, Lahore and Attock.
Customer:
 Customer of Asia ghee mill are divided into 9 circles to provide its product all over the
city

15. Supplier and customer of Asia ghee
Circle A Circles B Circle C
Mian Traders. Hafiz Ibraheem Jail Road Yaqub Ghur Mandi
Saleem Multan Road. Malik bradars Jail Road Yousaf Ghur Mandi
Afzal Puldivan. Riaz Machli Bazar.
Hafiz Baqa Multani Gate.
Circle D Circle E Circle F
Hamza Ghalla Mandi. Saleem Railway Road. Shoaib Bhatta Number
Aik.
Habib Sabzi Mandi. Ishaq Shadra. Abdul Rashid Katal Mara
Mur.
Circle G Circle H Circle I
Owais Foji Basti. Asghar Hamaitian. Aashiq Asfaq Ghalla
Mandi.
New Rafeeq Dilawar Naibi General Store. Haji Abid Ghalla Mandi.
Kaluni.
Rashid and Sons Fuji Master Sadiq Master Sadiq Bilal Bradars Ghalla
Basti. Road. Mandi.

16. Quality Standard
 Asia ghee mill use the following standards:
 ISO 9000 (for Quality standard)
 ISO 14000 (for Environmental Friendly standard)

17. Friendly Environment

18. Supplier and Customer Relationship
 To Registering costumer complaints.
 Inform the upper subordinates about any major complaints as soon as possible.
 They resolve all the minor problems as quickly as possible.
 They develop user friendly environment.
 They apply humble behavior.
 They try to satisfy the costumer at any cost.
 By providing proper product information.

19. Supplier and Customer Relationship
 Provide product use information.
 Identify product’s salient features.
 Provide fast mechanism for managing and scheduling follow up sales calls,
repurchase times and repurchase frequencies.
 Identify potential problems quickly before they occur.

20. Javed Akhtar 57

21. Improvement Strategies
Refinement:
 Refinement improves efficiency and effectiveness of cooking oil and Asia ghee
Renovation:
 Automatic packaging system and imported latest machinery from UK
Reinvention:
 Introduce asia soap at lowest cost for the middle class customers.

22. Quality improvement Strategies
The Juran Trilogy:
 Planning
 Control
 Improvement

23. Quality improvement Strategies
The PDSA Cycle:
 Plan
 Do
 Study
 Act

24. Stock Improvement

25. Muhammad Touqeer 130

26. Employee Involvement
Employee Motivation:
 Friendly Teamwork
 Pleasant Atmosphere
 Take Advantages
 Use Food As incentive
 Reward for Hard work
 Create social events

27. Employee Involvement
Employee Teamwork:
 Give rewards to a good leader
 Job Satisfaction
 Resource Utilization
 Creative Environment
 Learning Environment
 Communication
 Increase innovation

28. Employee Involvement
Employee Rewards:
 Bonus
 Breakfast from the Boss
 Free Education to the Children of Employee
 Job Promotion
 Employee of the month

29. Employee Involvement
Employee Suggestion System:
 Suggestion boxes are installed on entrance
 Suggestion boxes are also installed on exit gate
 Boxes open on monthly basis
 Changes according to the employees suggestion
 Always employees rights keeps in mind.

30. Methods of Performance Measure
Quality:
 Percent reduction in cost of poor quality
 Percent reduction in nonconformities
 Percent of certified Suppliers
 Percent reduction in supplier base
 Percent reduction in corrective action cycle time

31. Methods of Performance Measure
Cost:
 Percent increase in inventory turnover
 Percent reduction in data transactions
 Percent increase in materials shipped direct to work in process by the supplier.
 Percent increase in output dollars per employee
 Percent reduction in floor space utilization

32. Muhammad Iqbal 64

33. Methods of Performance Measure
Flexibility:
 Percent reduction cycle time
 Percent Reduction in setup time.
 Percent Reduction in lot/batch size.
 Percent Increase in number of jobs mastered per employee
 Percent increase in common materials used per product.

34. Methods of Performance Measure
Reliability:
 Percent of processes capable of cp2.0
 Percent reduction in down time.
 Percent reduction in warranty costs.
 Percent reduction in design changes
 Percent increase in one time delivery.

35. Methods of Performance Measure
Innovation:
 Percent reduction in new product introduction time
 Percent increase in new product sales revenue as a Percent of total sales
revenue.
 Percent increase in new patents granted.
 Customer perception as a leader in innovation.
 Percent of management time spent on or leading innovation.

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