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Twilio Product Overview

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Twilio Product Overview

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Twilio Product Overview

  1. 1. 1 The Cloud Communications Platform
  2. 2. twilio is a developer platform for communications.
  3. 3. focus your resources and time on tailoring experiences, not building from scratch.
  4. 4. With Twilio, developers and businesses can add SMS and instant messages, video, or voice calling to apps without having to build or maintain the back-end infrastructure. Conversations happen in context of the application, stitched with relevant information to make each communication more productive. All the communications infrastructure you need is virtualized in the cloud and available as building blocks via mobile and web APIs. This way, you can focus your resources and time on tailoring experiences, not building from scratch. This is what industry leaders like DriveNow, enterprises like Coca-Cola, and so many other companies have done to create a competitive advantage with communications. You too can automate alerts, add video chat to a mobile app, build a contextual call center that tells you why your customer is calling before answering, or compose what you need to deliver a fundamentally different customer experience.
  5. 5. P L A T F O R M 0 6 Platform benefits Voice Messaging Video Monitoring & Support Connectivity Authentication 0 7 0 9 1 1 1 3 1 5 1 7 1 9 I N A C T I O N 2 1 Landmax.pro Box Trulia DriveNow Zendesk 2 2 2 3 2 4 2 5 2 6 U S E C A S E S 2 7 Improve agent effectiveness Streamline operations Collaboration made simple Add urgency to your campaign Protect online accounts 2 7 2 9 3 1 3 3 3 5 S T A T I S T I C S 3 7 Up and running at internet speed Communicate at a lower cost Recognition 3 8 3 9 4 0 contents
  6. 6. 6 THE PLATFORM How Twilio works
  8. 8. 8 Pay-as-you-go Only pay for what you use. Never worry about capacity planning, carrier contracts, or hardware upgrades ever again. Global reach Low-latency media routing and a global infrastructure with local phone numbers and features create the best experience. Elastic scale Increase or reduce usage as needed. A flexible cloud architecture orchestrates communications across thousands of carriers, worldwide. Robust developer tools Voice, video, and messaging are available from a common API with a range of developer tools and helper libraries to help you build.
  9. 9. 9 VOICEEnable apps to make phone calls anywhere to anything – from landlines to WebRTC, dating apps to multinational call centers.
  10. 10. 1 0 PHONE TO PHONE Use the Twilio Voice API to make, receive, and control phone calls to and from phone numbers around the globe. APP TO PHONE Use the Twilio Client SDKs to make and control calls between mobile or web apps and landline or mobile phones. APP TO APP Use the Twilio Real-time Communications SDKs to embed app-to-app voice-only or video calling into mobile and web apps. MANY TO MANY Use the Twilio Global Conferencing API to integrate audio conferencing with moderator controls into web and mobile apps. VOIP PHONES TO ANYWHERE Use the Twilio SIP Interface to connect existing VoIP infrastructure to Twilio for advanced call control with a REST API. CALL ROUTING Use the TaskRouter API to orchestrate voice communication workflows within software applications.
  11. 11. MESSAGINGSend and receive SMS, MMS, and IP messages globally from your web and mobile apps, and use intelligent delivery features to ensure messages get through. 1 1
  12. 12. TWILIO SMS Programmatically send, receive, and track SMS messages around the world using phone numbers or your business name. TWILIO MMS Exchange picture messages and more over US and Canadian phone numbers from your app. TOLL-FREE SMS Send and receive text messages with the same toll-free number you use for voice calls in the US and Canada. Power SMS and voice on toll-free numbers or host SMS with your existing voice provider. SHORT CODES Distribute a high-volume of SMS and MMS messages from a single number — available in the US, Canada, the UK, and expanding around the world. IP MESSAGING Embed contextual, in-app messaging at global scale, accessed through mobile and web SDKs. 1 2
  13. 13. 1 3 VIDEOEmbed video collaboration and context-sharing into your web or mobile app powered by a global infrastructure that handles signaling, registration, and media relay.
  14. 14. 1 4 TWILIO VIDEO Create multi-party voice and video experiences with Twilio Real-time Communications SDKs for mobile and web platforms. NETWORK TRAVERSAL SERVICE Low-latency and cost-effective STUN lookups and TURN relay services distributed across five continents.
  15. 15. 1 5 MONITORING &SUPPORTSee every operational detail of your Twilio accounts and applications. Get expert help when you need it.
  16. 16. MONITOR Operational monitoring lets you quickly investigate application issues, audit for compliance, and prevent security holes. PERSONALISED SUPPORT Support options to meet every need — from a free plan with email support to your own personal support engineer. 1 6
  17. 17. CONNECTIVITYGlobal carrier connectivity services made simple and available instantly with no upfront contracts. 1 7
  18. 18. 1 8 ELASTIC SIP TRUNKING Connect existing VoIP infrastructure to the carrier network. Use globally- available phone numbers and pay-as- you-go pricing. PHONE NUMBERS Instantly acquire local, national, mobile, and toll-free phone numbers in nearly fifty countries with one API LOOKUP Know the details behind every phone number to reduce undelivered messages and protect from spam and fraud.
  19. 19. 1 9 AUTHENTICATIONTwo-factor authentication service to strengthen – even replace – traditional username and password login for websites, SaaS products, and mobile apps.
  20. 20. 2 0 AUTHY SOFTTOKEN Users authenticate with a dynamic seven-digit code available from the Authy app on their registered mobile phone, desktop, and Apple Watch. AUTHY ONETOUCH Users receive push notifications to approve or deny an authentication request with a simple “yes” or “no” response on their registered smartphone. AUTHY ONECODE Users authenticate with a unique code delivered to their registered phone number via SMS or voice automated phone call.
  21. 21. CUSTOMER SUCCESS STORIES with solutions built on Twilio I N A C T I O N 2 1
  22. 22. C U S T O M E R S U P P O R T Replaced out-dated estate agent systems with on-demand ‘smart’ call centres. SMS and Voice brought property management and dispute resolution into the 21st century. with twilio B E F O R E Estate agents used aging phone systems and inconsistent backoffice systems to manage properties and repair work. N O W Landmax.pro creates better tracking and results for property agents and landlords, letting them manage accounts, maintenance, advertising, and communication. 2 2
  23. 23. 2 3 A U T H E N T I C A T I O N Every login for every user account is protected on Box’s file-sharing service with convenient, mobile-based two-factor authentication. with twilio B E F O R E Users didn’t adopt two-factor authentication security to protect their accounts because hardware-based RSA tokens were cumbersome to use. N O W Box makes two-factor authentication easy, delivering a login passcode, via SMS, that must be provided before account access is granted.
  24. 24. 2 4 M O B I L E O U T R E A C H More online leads are converted for Trulia by instantly connecting interested buyers to real estate agents. with twilio B E F O R E Real estate agents saw their home buyer leads go cold by the time they responded to customer interest received via email and voicemails. N O W Trulia delivers instant leads to real estate agents in the form of an SMS alert and a live phone call with the homebuyer.
  25. 25. 2 5 A L E R T S & N O T I F I C A T I O N S Drivers receive important details and updates about their car reservation right from their phone. with twilio B E F O R E Car-hire services were inconvenient, requiring drivers to reserve vehicles days in advance and then travel to pickup and drop off stations. N O W DriveNow lets you find a nearby car, drive it as long as you want, and leave it anywhere. Reservation details and other updates are sent using Twilio SMS.
  26. 26. 2 6 C U S T O M E R S U P P O R T Embedded video collaboration improves support interactions and makes them part of Zendesk’s online support program. with twilio B E F O R E Support interactions between agents and customers need details that can’t be conveyed via back- and-forth emails. N O W Agents can make video and audio calls from within the support platform, which has full details of the customer issue.
  27. 27. 2 7 U S E C A S E S IMPROVE AGENT EFFECTIVENESS by surfacing relevant data for every customer service call
  28. 28. 2 8 improve agent effectiveness replaced their existing call centre and cut agent response time in half. built intelligent call routing with CRM integration and two-way SMS. gives support engineers contextual information about the customer during voice and video calls for a better support experience.
  29. 29. 2 9 U S E C A S E S STREAMLINE OPERATIONS with software-triggered alerts and notifications
  30. 30. 3 0 streamline operations dispatches field service technicians using SMS alerts to maintain 600,000 vending machines across Europe. allows the ordering team to communicate with restaurants in real time, ensuring fast delivery times and higher customer satisfaction. sends car reservation details and updates to customers in real time with Twilio SMS.
  31. 31. 3 1 U S E C A S E S COLLABORATION MADE SIMPLE with intuitive ways to join a conversation
  32. 32. collaboration made simple increases participation in sales presentations by offering dial-in conference numbers. allows students and lecturers to collaborate, share ideas, and send feedback via SMS messages. uses global conference calling and incident alerting to keep their workforce connected. 3 2
  33. 33. 3 3 U S E C A S E S ADD URGENCY TO YOUR CAMPAIGN with real-time SMS outreach
  34. 34. add urgency to your campaign globally connects patients and clinics to increase confidence and deliver effective treatment. instantly connects UK car dealerships and buyers; saving UK car buyers over £2m. drives social media attention to Game of Thrones by sending text messages to fans that tease upcoming episodes. 3 4
  35. 35. 3 5 U S E C A S E S PROTECT ONLINE ACCOUNTS with two-factor authentication
  36. 36. 3 6 protect online accounts secures access to their online platforms and services using two-factor authentication powered by Twilio SMS. protects customer data by verifying identity with a unique passcode sent over SMS or automated voice message. secures customer accounts with two- factor authentication using the Authy app for mobile phone, desktop, and Apple Watch.
  37. 37. 50BILLIONinteractions a year using the Twilio API S T A T I S T I C S current as of september 2015 750Kdevelopers and businesses use Twilio 28data centers in seven regions worldwide 3 7
  38. 38. 3 8 U P A N D R U N N I N G A T I N T E R N E T S P E E D gartner 2Xfaster to deploy than a traditional communications infrastructure. 50%faster staffing of volunteers. Twilio is disrupting the communications industry via its API platform.
  39. 39. 3 9 C O M M U N I C A T E A T A L O W E R C O S T idc 3Xreduced costs for messaging. 50%lower TCO than traditional communications infrastructure. The leading cloud communications API platform provider.
  40. 40. 4 0 CNBC Disruptor 50 R E C O G N I T I O N 2 0 1 5 Ranked #3 in Deloitte Technology fast 500 2 0 1 5 LinkedIn Top 10 Silicon Valley Startups 2 0 1 4
  41. 41. Developer platform for communications T W I L I O . C O M
  42. 42. t w i l i o . c o m