Mentoring takes many forms globally and can benefit both mentors and mentees. It often involves an experienced person helping a less experienced one develop skills through relationship, guidance and sharing of knowledge and experience. Specifically, this document discusses: 1) Different types of mentoring such as career mentoring, enterprise mentoring, and youth mentoring. 2) Benefits for both mentors and mentees such as personal and professional growth, development of skills, and networking opportunities. 3) Tips for effective mentoring relationships including clearly defining goals, roles and timeline for the partnership. 4) The importance of diversity and cultural understanding in cross-cultural mentoring.

1. Mentoring: A Global Perspective
The APEGGA International Mentoring Conference
Delta Calgary Airport Hotel
7.- 8.10.2010
Many faces of Mentoring
Tuulikki Juusela, Finland

2. Canada - Finland
The XV Olympic Winter Games in 1988, were a winter multi-
sport event, which was celebrated in Calgary, Alberta
Matti Nykänen from Finland dominated ski jumping events,
winning 3 gold medals
Finland got silver medal in Ice hockey
Women's 5 km classical gold winner was Marjo Matikainen,
she also got bronze in 10 km classical
Women´s relay 4x5 Finland got bronze
Banff Mountain Film Festival World Tour 2010 Finland
11.10.2010
Stephen Elop, Ancaster, Ontario is the president and chief
executive officer of Nokia Corporation

3. Some figures about Finland
Around 5.4 million people reside in Finland
It is the eight largest country in Europe in terms of area and
the most sparsely populated country in the EU
Finland has built an extensive welfare state and balance
between the East and the West in global economics and
politics
Finland ranks the best country in the world in the 2010
Newsweek survey based on health, economic dynamism,
education, political environment and quality of life

4. What mentoring actually is?
“Give a man a fish, and the man will eat for
a day
Teach a man to fish, and he will eat for a
lifetime”

5. Roots in mythology of Greek’s
Odyseus, king of Ithaka, did hand over his son
Thelemakhos to goddess Athene, when he left to the
war of Troja.
Athene took the form of Odyseus’s friend called Mentor,
the role was to help, guide and train youngster to his
task - kingship
Greeks had very strong belief to this kind of relationship
between senior and junior, key to civilization survival:
young will learn skills, customs and values directly
from such person, which he/she respects

6. More history
18th century French priest Fénelon puts to to his pupil, the
Duc de Bourgogne, against the day, when he will have to
take over the royal power:
”Do you understand the constitution of kingship?
Have you acquainted yourself with the moral obligations of
Kings?
Have you sought means of bringing comfort to the people?
The evils that are engendered by absolute power, by
incompetent administration, by war, how will you shield
your subjects from them?”

7. Exercise
Think of someone who helped you to develop (or
someone who mentored you in special way)
What were your initial expectations of the person and
the relationship?
Did your expectations start out positive or grow as
the relationship started to succeed?
What were your behaviors that influenced the
positive responses of your partner?
What did this person seem to expect of you? How did
you react to these expectations?

8. MENTORING NOWADAYS
Mentoring involves primarily listening with empathy, sharing
experience (usually mutually), professional friendship,
developing insight through reflection, being a sounding
board, encouraging. - David Clutterbuck
Mentoring is a long term relationship that meets a
development need, helps develop full potential, and
benefits all partners, mentor, mentee and the organisation. -
Suzanne Faure

9. MENTORING NOWADAYS
Mentoring is a mutual relationship with an intentional agenda
designed to convey specific content along with life wisdom
from one individual to another. Mentoring does not happen
by accident, nor do its benefits come quickly. - Thomas
Addington and Stephen Graves
Mentoring is a one-to-one, non-judgemental relationship in
which an individual voluntarily gives time to support and
encourage another. This is typically developed at a time of
transition in the mentee's life and lasts for a significant and
sustained period of time. - Active Community Unit

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11. EU Definition
Mentoring is activity outside of line
organization, which will help other
person to notable develop his/her skills,
work performance and thinking

12. TYPES OF MENTORING, 1
The perception of mentoring can vary; thus, several types of
mentoring can be distinguished:
Adults and children mentoring - adults voluntarily help
children and act like a godfather/godmother. This type of
mentoring is popular especially in the USA, in Finland
senior citizens demonstrate hobbies to elementary students
Mentoring in enterprises - the older/more experienced
employees of the enterprise help their younger colleagues.
This is popular in Scandinavian countries.
In Sweden and Finland, enterprises engage also the
pensioned employees in giving advises and sharing
experience, encouraging the participation of pensioners
and making them feel needed.

13. TYPES OF MENTORING, 2
Career mentoring - a high level pofessional or an
experienced entrepreneur helps a perspective young
careerist or a young entrepreneur to develop his/her
career or business. This type of mentoring is popular
in Europe.
Mentoring in NGOs - on a voluntary basis, participants
share their experience with the members of their own
as well as other organisations, and help other
interested persons from various fields; thus,
encouraging the development of professional skills
and life experience. This type of mentoring is popular
in Europe.

14. What Mentors do others
Set high targets, offer challenges
Support self confidence, encourage professional like
activity
Offer a hand of friend
Help to avoid negative attitude and behaviour
Listen in personal problems, offer opportunities for
growth
Push to work harder, tell how organization is working
Coach and train, support in difficult situations
Help with wise advice, encourage in self-knowledge
improvement
Inspirit, help with own experience

15. Tools of Mentor
Sharing knowledge and experience
Sharing observations
Providing (when needed/asked) suggestions and
advice
Giving the big picture
Sharing messages
Mentoring with questions, asking for plans
Asking for decisions and recommendations
Giving challenging assignments

16. Good mentor...
will not give instructions
will not give bad criticism
will not rescue from crisis
is not only information transport
is willing to share knowledge
is eager to learn, is influencing
is appreciated
is able to make room for others
is a real person
What else?

17. Thoughts of an anonymous
aborigin woman from Australia.
"If you have come to help me, you are
vasting your time. But if you have come
because your liberation is bound up
with mine, then let us work together"
Women executives assist other women to break the "glass ceiling"

18. Women and the mentoring
relationship
it has been said that women in mentoring relationships have
greater job satisfaction than women whitout mentors
a mentor can significantly accelerate a woman’s professional
development compared to that of women whitout mentors
mentors are important in introducing women to the
organization’s power structure, formal and informal.
women may face different problems to men in mentoring
relationships

19. Women and the mentoring
relationship
women mentors are in short supply at very senior level.
the gender of the mentor is less important to success than
their quality as mentors.
the mentor should be aware of their own style and behaviour
and those of the mentees.
participants need to be prepared to counter office gossip and
jealousies.

20. Academic ”world”
Older students help younger students cope with peer
pressure
University alumni provide guidance to students seeking
business careers
Experienced faculty members assist their newer
colleagues, mentoring has given them a very positive
attitude to the university
Peer mentoring - two colleagues mentor each other

21. Business Mentor Program
The mentors are experienced and successful senior
business managers. Many of them are retired from
their full-time work.
The mentors are willing to offer their own
professional experience and know-how for the
benefit of small local companies and help new
entrepreneurs starting.

22. Florence Awasom, Cameroon
To help others walk along a path that
they (mentors) have already cleared.
But, it is easier if you can begin your
journey on a cleared path!"

23. Base of mentoring in a big finnish
company
”Guiding Individuals Through Right Kind
of Learning Experiences that Supports
the Strategy of the Company and that
Supports the Development Plans of an
Individual”

24. Objectives of mentoring in that
company
Support the transfer of experimental knowledge in
the organization and in the growth strategy
Acquaint new employees to organization, customers
and way of working
Improve competence in the customer front line
Enhance cooperation and networking
Help individuals to perceive their own potential and
capabilities and encourage to develop those

25. Mentoring Principles
Mentor can undertake max. 6 months long work period in
project, optimally 3 months long
If period is longer person will be involved in such
responsibilities that he/she can not get rid of those ->
diminishing possibilities to learn and transfer
knowledge to other projects
Mentor manages his/her own time and schedule

26. Mentoring Principles
Mentor’s superior and Technology Director should be
aware of reservations to projects.
The goal to Mentor is transfer knowledge, it will also be
measured.
Each mentor must produce at least one internal
satisfaction query result/year. Query results should be
sent to Technology Director.
Internal satisfaction query results can also be one part of
persons incentive agreement

27. Individual benefits for mentees
Sharing knowledge with somebody else: you get information
that you would not reach in a formal training
A learning opportunity which will provide exposure to new
ideas and ways of thinking
Possibility to get support to own work and to discuss
confidentially work related matters with somebody
Creating a personal development plan according to own
strengths
Personal growth and support in achieving goals
Develop networking and communication skills with
colleagues
Increase clarity in personal occupational direction and
development ideas

28. Individual benefits for mentors
Possibility to share own knowledge and experiences and
to discuss confidentially work related matters with a
leader potential of the future
An learning opportunity to develop management,
leadership and communication skills and provide
exposure to new ideas and ways of thinking
Networking with colleagues from different organizational
functions
Personal satisfaction in making a contribution through
guiding and sharing own ideas

29. Some results, 1
“We have been using the SWOT-analysis during mentoring
meetings, trying to apply the analysis into real tasks and
situations at work, finding how to use strengths and how to
be aware of the weaknesses and turn them to opportunities
or strengths (mentor).
Maybe a bit too much talking instead of questioning and
listing. But on the other hand, sometimes the best ideas
occur during talking and it is sometimes enough to have
someone just to listen (actor).

30. Some results, 2
Two thingsare needed: What is the job description of the actor
and what are the career plans the company has with the
actor. What are the actor´s career expectations within the
company. Both are needed in order to anticipate to the
learning / mentoring process (both parties).
For my personal career the program is great tool. I hope for
other company-employees those in coming years this
program will be continued! (actor)
Program as itself is very good. Shows the company´s
willingness to educate its workers. During the program you
get to know people around you. Joint meetings are
important (both parties).

31. Youth mentoring
The process of matchingmentors with young people who need
or want a caring, responsible adult in their lives. Adult
mentors are usually unrelated to the child or teen and work
as volunteers through a community-, school-, or church-
based social service program.
In Finland, some companies are involved in these as well
some voluntary organizations. Volunteers partner with
students at risk of dropping out of school

32. Reverse Mentoring
The more junior person is the mentor
It is usually used when elder employees need to
understand operations or technology that can be
shared by shop floor, front-line or tech-savvy
employees
It needs ability to create and maintain an attitude of
openness to the experience and dissolve the barriers
of status, power and position.

33. 
GROUP MENTORING
Group mentoring - one mentor meets
with several mentees
Group-group peer mentoring
Can be efficient, promotes diversity

ono a vibrant culture

34. Reasons for failures
bad chemistry
not able to create relationship
unclear goals and working principles
over and under management
wrong attitude (both parties)
no time, long distance
problems caused by third parties
no confidence
More....

35. Some tips for mentoring process
Purpose of the mentoring for the organization
should be made clear
Length of the co-operation should be discussed
beforehand
Talks should also be regarding the termination of the
process
Important question should be asked why somebody
wants to be a mentor. What is her motivation or
targets? The mentoring relationship will not work if the
mentor is looking for admiration or other personal
benefit.

36. Some tips for mentoring process
Purpose of the mentoring for the organization
should be made clear
Length of the co-operation should be discussed
beforehand
Talks should also be regarding the termination of the
process
Important question should be asked why somebody
wants to be a mentor. What is her motivation or
targets? The mentoring relationship will not work if the
mentor is looking for admiration or other personal
benefit.

37. More tips...
Responsibilities for both should be clearly outlined
The goals for both should be similar.
Mentor and actor will derive different types of benefit.
The mentor usually feels satisfaction from being able
to help and sharing his/her experience. The actor’s
benefits could be seen in improvement in decision –
making skills. The actor’s self-esteem and confidence
might increase too.
Every case is different and benefits vary too.

38. Diversity of Mentoring
In a cross-cultural or cross-gender mentoring relationship, it
is critical to understand how different the partners’
assumptions may be about human behavior
Differences not only include race, culture, and gender but also
such key differences as learning and communication
styles, life experiences, and personal interests
Learning about another’s life, outlook, goals and challenges
drives a lasting appreciation of differences as a value, not a
deficiency

39. Networking is a prime component
In the future, information is power
The larger your Network, the better your chance of
finding out exactly what you need to know
Knowing whom to call is almost as good as knowing!
Networkers can accumulate influence or power by
control of information and, of course, by learning

40. Give and get information
Networking is a two-way street
A network is not a collection of business
cards, but of people.
Take the time to understand the business of
those in your network
Be careful never to burn bridges

41. Listen and give
Listen to the people you meet to see how you might
assist them in what they do
Giving first and giving more than receiving is a very
important rule of networking
If one party does all the giving, then the relationship
will not last and the networking ends
Networking relationships takes work and cooperation
by all parties involved

42. What do you get from learning to network
You'll save money on advertising, since you'll get more business
from referrals.
You'll get more leads, and close deals faster.
You'll develop an "In" with people that can help you get to the
profitable "hard to reach" clients.
You'll develop strong and long lasting business relationships,
quickly and effectively.
You'll build a network of loyal contacts, who will look for ways to
send you new business.
You'll hear about profitable opportunities before they become
common knowledge. (That's an unbeatable edge!)

43. Internet-world
is part of reality. The people you correspond with on the
network are real people with lives and careers and habits
and feelings of their own
Things you say on the net can make you friends or enemies,
famous or notorious, included or ostracized
You need to take the electronic part of your life seriously
Electronic communication is wasted unless we use it to seek
out, cultivate, and nurture relationships with other human
beings

44. So, mentoring has very many
faces!
Thank you for your attention -
"the future is one minute from
now"!