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Management information system<br />Third Year Information Technology<br />Part 20 <br />IT Enabled Services<br />Tushar B Kute,<br />Sandip Institute of Technology and Research Centre, Nashik<br />http://www.tusharkute.com<br />
ITES<br />ITES, Information Technology Enabled Service, is defined as outsourcing of processes that can be enabled with information technology and covers diverse areas like finance, HR, administration, health care, telecommunication, manufacturing etc. <br />Armed with technology and manpower, these services are provided from e-enabled locations. This radically reduces costs and improve service standards. In short, this Internet service provider aims in providing B2B e-commerce solutions. <br />
ITES <br />The growth of IT enabled Services (ITES) has opened windows for job opportunities, service offerings and foreign investments in India. <br />Nasscom says that India is well positioned to derive benefits from the ITES market and become a key hub for these services. <br />
Objectives of ites<br />ITES was formerly known as IndoNet.<br />The main objectives of ITES are :<br />Enabling business strategy<br />Achieving an organization's business goals <br />
ITES includes…<br />Back office operations <br />Call Centers <br />Content Development / Animation <br />Data Processing <br />Engineering and Design <br />Geographic Information System Services <br />Human Resource Services <br />Insurance Claim Processing <br />
Challenges in ITES business<br />Qualified manpower <br />Quality manpower<br />Trained manpower<br />Man power retention- biggest challenge<br />Voice based outbound caliber required soft skills<br />Required volumes to cater college focus on soft skills/ personality development<br />Growing IT flavor among students<br />
ITES Resource Challenge<br />Mind set about the industry<br />Mind set about the work culture<br />Mind set about the career prospects<br />
ITES career opportunity <br />No barriers of any technical (subject) skills<br />No barrier of any prior experience<br />Job immediately on completion of degree<br />General soft skills is only the requisite <br />General advantage of being in ITES job including smart start up pay packs<br />
Advantage of ITES career<br />All rounder develop of personality <br />Transformation from ability to speak in English to Ability to think in English<br />Good work culture, good climate<br />Fast track movements in career ladder or longevity of stay in ITES jobs<br />
Advantage of ITES career<br />Prospects of switching over to day-shifts<br />Careers switch- over to IT not possible<br />Career growth to blue-chip<br />Global reach relationship<br />Global standard of functioning <br />Unlimited prospects of domain knowledge in a variety of verticals<br />
Ites in India<br />Strong demand over the past few years has placed India amongst the fastest growing IT markets in the Asia- Pacific region. <br />The Indian software and information technology enabled services (ITES) industry has grown at a compounded annual growth rate (CAGR) of 28 per cent during the last five years.<br />The key segments that have contributed significantly (96 percent of total) to the industry’s exports include – Software and services (IT services) and ITES, i.e. business services. <br />
ITES in India<br />A majority of companies in India have already aligned their internal processes and practices to international standards such as ISO, CMM, six sigma, etc., which has helped to establish India as a credible sourcing destination. <br />As of December 2005, over 400 Indian companies had acquired quality certifications with 82 companies certified as SEI CMM Level 5- higher than any other country in the field.<br />
Opportunities in ITES for India<br />Abundant human resource.<br />Cost advantage<br />Emphasis on quality and information security<br />Rapid growth in key business infrastructure.<br />
references<br />ArpitaGopal, Chandrani Singh, “e-World Emerging Trends in Information Technology” , 1st Edition, Excel Books.<br />http://www.nasscom.in<br />Tushar B Kute,<br />Sandip Institute of Technology and Research Centre, Nashik<br />http://www.tusharkute.com<br />