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Frankfinn Institute Of Airhostess Training INDORE Batch:- G-4 2009-10 Submitted To:- Ms: ANKUR.N Submitted By:- TAHER SALIM

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TASK I

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<ul><li>A low-cost carrier or low-cost airline (also known as, discount or budget carrier or airline) is an airline that offers generally low fares in exchange for eliminating many traditional passenger services. </li></ul><ul><li>The term originated within the airline industry referring to airlines with a lower operating cost structure than their competitors. </li></ul><ul><li>The concept originated in the United States before spreading to Europe in the early 1990s and subsequently to much of the rest of the world. </li></ul><ul><li>While the term is often applied to any carrier with low ticket prices and limited services, regardless of their operating models, low-cost carriers should not be confused with regional airlines that operate short flights without service, or with full-service airlines offering some reduced fares. </li></ul>Introduction On Low Cost Airlines

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With a growth rate of 18 per cent per annum, the Indian aviation industry is one of the fastest growing aviation industries in the world. The government's open sky policy has led to many overseas players entering the market and the industry has been growing both in terms of players and number of aircrafts. Today, private airlines account for around 75 per cent share of the domestic aviation market. The sector has also seen a significant increase in number of domestic air travel passengers. Some of the factors that have resulted in higher demand for air transport in India include the growing middle class and its purchasing power, low airfares offered by low cost carriers, the growth of the tourism industry in India, increasing outbound travel from India, and the overall economic growth of India. In addition to these factors, the emphasis on modernization of non-metro airports, fleet expansion by airlines, service expansion by state owned carriers, development of the maintenance, repair and overhaul (MRO) industry in India, opening up of new international routes by the Indian government, establishment of new airports and renovation and restructuring of the existing airports have added to the growth of the industry. Aviation Industry In INDIA

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LOW COST AIRLINES GO AIR Kingfisher Red Air India Express Spice jet Jet Lite Indigo Airlines

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<ul><li>High profit to aviation industry as it is attracting the common man to fulfill his wish of flying. </li></ul><ul><li>Cost effective, employment generation & takes less time to travel. </li></ul><ul><li>Increase in number of flights. </li></ul><ul><li>Increase in economy. </li></ul><ul><li>Common mans dreams of flying come true. </li></ul><ul><li>More an more profit. </li></ul><ul><li>Job opportunities. </li></ul><ul><li>Increase in share market and hence more investment in aviation industry. </li></ul><ul><li>Economy of INDIA effected. </li></ul>Impact of LCC on Aviation

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Increased number of domestic airlines <ul><li>With on sent of free sky policies mostly all the airlines now targeting to fly international routes, hence giving passengers major variety in the fares. </li></ul><ul><li>Flying domestic or international has become much more convenient and easier. </li></ul><ul><li>Passengers can now reach their destination in lesser time compare to traveling by road transportation. </li></ul><ul><li>Due to huge competition low cost carriers and full fledged airlines the air fare has reasonably become affordable. </li></ul>***MERITS***

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Increased number of domestic airlines ***DE-MERITS*** <ul><li>Open sky policy has resulted into severe air traffic congestion over domestic and international airports. </li></ul><ul><li>Due to circling of aircrafts the cabin crew's flight limitations are getting exceeded, and hence leading to fatigue and physical stress. </li></ul><ul><li>With the on sent of the recession the domestic airlines are declining towards cost cutting methods, hence reducing the staff i.e. decline in employment opportunities. </li></ul>

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INDIA's Improving Economy

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<ul><li>Indian Economy is growing and its positive impact on Aviation Industry is clearly visible. </li></ul><ul><li>Open Sky Policy has allowed Foreign Players to enter the markets. </li></ul><ul><li>Similarly Indian Fliers get an opportunity to enter Foreign Zone. </li></ul><ul><li>Increasing competition gives an excellent chance to improve on the infrastructure front. </li></ul><ul><li>Pricing Policies get competitive, making consumers benefit in the result. </li></ul><ul><li>The reason why low cost fliers came into to India, is due to improving economy. </li></ul><ul><li>Premium fliers are also increasing by the day, as the standard of living of the people is increasing. </li></ul><ul><li>India's improving economy is visible at its best, looking at the rising Business Class Travellers, adding higher income in the kitty of the Fliers. </li></ul>

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<ul><li>Improving economy has affected the aviation industry in the following ways: Consumers have capacity to afford air travel. </li></ul><ul><li>Consumers have money to spend on tourism, religious tourism and business trips etc. </li></ul><ul><li>Competition amongst the Air lines has resulted in sharp decline in air fares. </li></ul><ul><li>The importance of time spent on traveling has been understood by the consumers. </li></ul><ul><li>There has been phenomenal growth in the Indian aviation sector in 2007-08. </li></ul><ul><li>India has jumped to 9th position in world's aviation market from 12th in 2006 As per the Ministry of Civil Aviation, the airline business is growing at 27 per cent per annum in India. During 2007, the domestic airline passenger traffic has shown a growth of 32.51 per cent. Further, the scheduled domestic air services are now available from 82 airports as against 75 in 2006 </li></ul>

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TASK II

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Cabin Crew

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<ul><li>Cabin Crew are members of an aircrew employed by airlines to ensure the safety and comfort of the passengers hence, airhostess or flight attendant is the face of an airline so they are expected to excel in customer service . </li></ul><ul><li>Air cabin crew are responsible for the safety of passengers and are specially trained to deal with security and emergency situations . </li></ul><ul><li>Besides ensuring the safety of the aircraft, air cabin crew are also employed to ensure passengers are comfortable and that the flying experience is a pleasant one . </li></ul><ul><li>Air cabin crew attend to passengers' needs throughout the flight and provide a high level of customer service, serving refreshments and selling duty-free goods. They are expected to be friendly, enthusiastic and courteous at all times . </li></ul>

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Duties of a Cabin Crew

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<ul><li>Attend preflight briefings concerning weather, altitudes, routes, emergency procedures, crew coordination, lengths of flights, food and beverage services offered, and numbers of passengers. </li></ul><ul><li>Carrying out pre-flight duties, including checking the safety equipment, ensuring the aircraft is clean and tidy, ensuring that information in the seat pockets is up to date and that all meals and stock are on board . </li></ul><ul><li>Welcoming passengers on board and directing them to their seats . </li></ul><ul><li>Informing the passengers of the aircraft safety procedures and ensuring that all hand luggage is securely stored away . </li></ul><ul><li>Checking all passenger seat belts and galleys are secured prior to take-off . </li></ul><ul><li>Making announcements on behalf of the pilot and answering passenger questions during the flight . </li></ul><ul><li>Determine special assistance needs of passengers such as small children, the elderly or disabled persons . </li></ul><ul><li>Serving meals and refreshments to passengers . </li></ul><ul><li>Reassuring passengers and ensuring that they follow safety procedures correctly in emergency situations . </li></ul>

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Attributes of a cabin crew <ul><li>WELL GROOMED. </li></ul><ul><li>LEADERSHIP QUALITIES. </li></ul><ul><li>MATURED THINKING. </li></ul><ul><li>GOOD COMMUNICATION. </li></ul><ul><li>PLEASING PERSONALITY. </li></ul><ul><li>FRIENDLY. </li></ul><ul><li>PATIENCE.. </li></ul><ul><li>EMPHATETIC. </li></ul><ul><li>TEAM SPIRIT. </li></ul><ul><li>DISCIPLINED. </li></ul><ul><li>REPONSIBLE. </li></ul><ul><li>JUDGEMENT TACT. </li></ul><ul><li>ATTITUDE. </li></ul><ul><li>SMILING FACE. </li></ul><ul><li>PUNCTUALITY. </li></ul><ul><li>ADAPTABILITY. </li></ul><ul><li>CONFIDENT. </li></ul><ul><li>GOOD CUSTOMER- </li></ul><ul><li>-SERVICE KNOWLEDGE . </li></ul><ul><li>The work of air cabin crew may be stressful and demanding, but it is also a varied, interesting and rewarding role. </li></ul>

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Conclusion <ul><li>Due to this assignment I got lots of knowledge about the aviation industry. </li></ul><ul><li>The in-flight services & entertainment has improved </li></ul><ul><li>It helped me to know about the factors affecting aviation industry, its development factors & about the current scenario of aviation industry. </li></ul>

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Acknowledgement <ul><li>I extend my heartfelt gratitude to our faculty Ms. ANKUR.N for her guidance, timely support and encouragement in completing this project </li></ul><ul><li>I am grateful to my parents for their support in this work </li></ul><ul><li>I am thankful to my team members and friends for their untiring help throughout this work. </li></ul>

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Bibliography <ul><li>http://www.careerintravel.co.uk/cabrole.htm </li></ul><ul><li>http://www.sristysaviation.com/ </li></ul><ul><li>http://www.prospects.ac.uk/p/types_of_job/air_cabin_crew_job_description.jsp </li></ul><ul><li>Aviation module. </li></ul>