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TechEvent 2019: Intelligent use of data - Why, how, what; Adrian Hummel - Trivadis

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Intelligent use of data - Why, how, what; Adrian Hummel - Trivadis TechEvent 2019

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TechEvent 2019: Intelligent use of data - Why, how, what; Adrian Hummel - Trivadis

  1. 1. @trivadis Intelligent use of data – Why, how, what TechEvent – 13 September 2019 Adrian Hummel
  2. 2. ● Position at Trivadis: Head of Solution Factory ● Short Bio: Software engineering studies at University of Applied Sciences in Rapperswil. Since 12 years at Trivadis, started as a Java consultant & trainer. CAS Next Generation Leadership & Business Transformation. Married, 2 children. ● Hobbies: Travelling, cooking, outdoor activities. Adrian Hummel
  3. 3. Warm-up
  4. 4. Intelligent use of data WHY HOW WHAT WHY – Purpose What we believe in / our motivation. HOW – Differentiator What makes us special. WHAT – Outcome Our products and services.
  5. 5. 4.0 Smart Ecosystems 3.0 Omnichannel 2.0 Multichannel 1.0 Monochannel How data usage and user experience evolved
  6. 6. Economic change Business models are changing Source: Prof. Wolfgang Henseler 13.09.2019 Intelligent use of data - Why, how, what7
  7. 7. Paradigm shift towards «Data-driven». What does it mean for us?
  8. 8. Which business challenges do we solve? How do I leverage data to create new digital business models, products and services in order to gain a competitive advantage? 👱‍♀️ CxO (incl. business & product developers, innovators) 👱‍♂️ CxO (incl. head sales & marketing) How do I use customer- centered data to better engage with customers and focus my teams? 👱‍♀️ CxO (incl. head marketing & communication, head HR) How do I use new digital work environments and capabilities to support collaboration and build high-performance teams?
  9. 9. Intelligent use of data WHY – Purpose What we believe in / our motivation. HOW – Differentiator What makes us special. WHAT – Outcome Our products and services. WHY HOW WHAT
  10. 10. Solve the business challenges 13.09.2019 Intelligent use of data - Why, how, what11 Business Value ? Data Solution
  11. 11. Risks Processes Business model Product Market Turning data into business value Increase profit Reduce costs Protect investments 13.09.2019 Intelligent use of data - Why, how, what12 Business Value ? Data
  12. 12. Intelligent use of data - Why, how, what Jump to the next level 1.0 Monochannel 2.0 Multichannel 3.0 Omnichannel 4.0 Smart Ecosystems … … Source: Prof. Wolfgang Henseler 13.09.201913 Business Value ? Data
  13. 13. Start the “data-driven” journey 13.09.2019 Intelligent use of data - Why, how, what14 Business Value ? Data
  14. 14. Transform on all dimensions Challenge and develop business models Manage relationships (between customers, employees, and partners) Automate and simplify processes Make organization more agile Invite and empower people Leverage technologies 13.09.2019 Intelligent use of data - Why, how, what15 Business Value ? Data
  15. 15. Intelligent use of data WHY – Purpose What we believe in / our motivation. HOW – Differentiator What makes us special. WHAT – Outcome Our products and services. WHY HOW WHAT
  16. 16. Our holistic offer Provisioning of data platforms Intelligent use of data Refinement of data
  17. 17. We support our customers in leveraging the potential of their data by building individual solutions.
  18. 18. Intelligent use of data – our offer Data-driven Business Customer Engagement Digital Workplace
  19. 19. Intelligent use of data – our offer In order to become data-driven and use the potential of data, we build individual solutions. In order to support customer centricity and sales efficiency, we build tailor-made intelligent CRM solutions based on Microsoft Dynamics 365 Customer Engagement (CE). In order to support "new work“ environments, we build digital workplaces (DWP) based on Microsoft Office 365.
  20. 20. Our building blocks Business Value ? Data 13.09.2019 Intelligent use of data - Why, how, what21 Methods Architectures Partners … Manu- facturing Energy & Utilities Financial Services Real Estate …
  21. 21. Why Trivadis? #Data DNA. #Solution-oriented – we deliver. #We think and act holistically. #It’s all about people – we invite & empower. #Doer and innovation culture. #We inspire. By our cooperation. By our results.
  22. 22. Call for Action Customers and prospects: • Challenge us ☺. • Let us focus on your business challenges and start the data-driven journey together. • Talk to us about your business ecosystem needs. Sales and consultants: • Join the «Solution Factory» Teams. • Study the building blocks: • Data-driven Business • Customer Engagement • Digital Workplace Note: planned to be migrated to building block app in Q4/19 • Participate in the upcoming (sales) dialogue sessions (in Q4/19 in all regions). • If you have already developed another building block (workshop, assessment, sw module, …) → Contact the SF team (let’s learn & integrate) • Reflect: What are the challenges of your top 3 accounts? • Involve us in all your sales activities (as early as possible) → Adrian Hummel / Emanuel Boetsch → Customer Engagement: Thomas Heiz → Digital Workplace: Adrian Herzog 13.09.2019 Intelligent use of data - Why, how, what23
  23. 23. Thanks a lot! Any questions? Your contact: Adrian Hummel Head of Solution Factory +41 58 459 50 37

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