9. So, what is it about?
‣ web as framework
‣ people
‣ conversations, relationships and
partnerships
‣ trust
‣ co-operation not control
Some of this is from Tara’s GOVIS list... Thanks, Tara.
17. Connected people can...
‣ self-serve
‣ provide a service
‣ receive a service
‣ find information
‣ leverage their own information held
by themselves or others
20. BigCorp Pty Ltd
Which means that these
people can connect, share
and learn from each other
Like they should have been all along
21. Knowledge and information
get shared freely
“...the focus is pretty much around the subject
of people... And, like we all know, a successful
KM strategy is one that combines into a
perfect balance a focus on the people, on the
tools and on the processes.”
Luis Suarez, KM Consultant, IBM
defines “Knowledge Management 2.0”
http://www.elsua.net/
22. This can be incredibly enabling and empowering
25. ‣ Information is siloed and not
shared
‣ People are prevented from
working effectively
‣ It’s impossible to connect with
others easily
26. There’s an alternative
“Data in the hands of a few makes for
order; but data in the hands of many
makes for endless possibilities.”
Tara Hunt, Citizen Agency
GOVIS 2007 Keynote
http://www.horsepigcow.com/2007/05/25/government-20-butterfly-wing-storm/
http://govis.blip.tv/file/242668/
29. But how?
‣ treat people like adults
‣ open the firewall to relevant
external social tools
‣ give everyone open access to
internal social tools
‣ have appropriate policies
‣ support people in their activity
30. So who’s doing it?
‣ National Library of ‣ Freehills
Australia
‣ US Intel community
‣ AGIMO (GovDex) (Intellipedia)
‣ Network of Public Sector ‣ US military
Communicators (NZ)
‣ IBM
‣ KPMG
‣ Sun
‣ Deloitte
‣ Google
‣ Telstra
‣ lots of SMEs